only thing i believe it could have been a bit better was the room service the cleaning

the external room service was consistently timely and yummy

timely and reasonable room service

wasn t an on-site bar or room service

didn t manage to arrange room service before arrival

no room service and the bar had no atmosphere

great location, good room service, reasonable sized rooms and very clean.

room service and breakfast need better options

very good small dishes served from the room service

lovely and professional staff. hotel is extremely clean with ama i g room service. great stay!!

and we ordered tea to our room

rooms were comfy and clean, room service provided on one night was delicious

the food when ordering room service could be improved in terms of quality and speed

excelent room service

ok it by ourselves to the room but there is also an optional room service for an additional cost), the cleaners took it back next day which was

the room service people were truly kind & helpful in anyway they could, which said a lot about their

the bar (with local cocktail) was a highlight

we almost missed dinner because it took me a long time to contact room service

room service was poor

no room service.

i guess covid makes things difficult but to have a room service will help a lot.

both days, our little sign to please clean room outside the door was apparently missed by room service

sturb you) to see if you want room service

think due to location

was no room service one night because apparently the restaurant nearby was undergoing alterations

and if you use the do not disturb sign, they will call you

room service is limited until 11pm

there is the option of room service (delivery) however, we would recommend merimee & Oven (both a 3min walk) for great

wifi was too weak

the wifi was also very good and the room was clean and comfortable

very clean and cozy room! fast free wifi. one-time toothbrush and toothpaste in the bathroom!

wifi

good wifi and ac

clean, a/c in the room, small but tidy, close to metro station, good wifi.

there was also no wifi when i arrived but they fixed it the next

wifi was working well

the only thing i didn't like is that you don't offer room service for breakfast.

there was no room service available during our stay.

room was dirty, room service food arrived with a hair inside the salad and the beds were uncomfortable

room service for food was terrible

beds were comfy. big bathrooms, well equipped. room service was also good.

i had to switch out my room because the toilet broke the room service was bad- i ordered a burger and it was completely raw

then room service took ages and got the wrong order

room service/mini bar way overpriced

the breakfast was amazing. room service is fast and efficient.

there is a nice bar at the entrance level, a bit small perhaps but well stocked

besides, hotel doesn t provide any room service as it serves breakfasts only

room service not present

the room service food was excellent

bar, only hot drinks/snacks machines in the lobby, and room service is a telepizza menu

d they close at 00:30)

the room service menu was a bit lacking.

for a boutique hotel but low on amenities; no robe, room service stops at 10:30, crazy for spain, no fitness center; nearby gym is 15 eur per

the food at the restaurant or room service

no room service 24hours

the room service has not many food choices

the quality of the room service food

room service breakfast at 5:30 am on our last day due to early flight

knocking on the door by room service on a room down the hall woke us up a couple time one of the nights

gym, price can be a bit heafty at times

the gym was good equipped but very small

room service never picked up the call - had to go down to order

we had room service and the plates were not removed for almost 2 days

room service options

the bed was comfortable and the room service

it has a beautiful, lobby, restaurants, rooms and the room service was delicious

available room for early check in

happy with the gym facilities too

the hotel bar and restaurant downstairs were both equally excellent

breakfast was included and it was a la carte service, which was great

selection on breakfast menu breakfast should be included in the price beds and pillows were

room service and laundry services were very convenient and expeditious

room very basic, room service very basic.

only bad thing was the room service call centre they don't speak english , but also the reception staff was helpful to

the restaurant also only was open for breakfast and no room service available

easy to reach and to get the hotel as it's on the basements the breakfast was great , even the room

room service too poor.

location, flexibility in booking, room service

i also would have liked if room service was 24-hours

the breakfast , lack of room service , cleanliness

breakfast is quite meagre. wifi was really poor.

very quick room service

in , facilities and location is excellent ,most thing i like is the qatari kitchen menu from the room service

equipments are poor, stuff room service are not serious, room check list is not followed

breakfast verity could be better

room was comfortable and clean. bar etc very good

wifi was a little slow. fuencarral street is a little busy.

the wifi didnt work very well.

wifi was so slow, we could not even connect from our room

location -a bit noisy but we got earplugs at the accommodation -super friendly staff -good wifi in the room -no problem with cleaning -old building from 1816 -walking distance to prado and

nice people and clean , lift and wifi and location close to gran via

to centrum 5-7 minutes by walk,you have a chance to get rest when you tired, staff was good,price,wifi level

wifi was weak!

elevator to 4th floor, free wifi

wifi signal was weak most of the time we were there, if we could get it at all, but when we asked,

wifi was excellent throughout our stay

late night room service

cool bath amenities, great room service

i love treating the staff room service everything was amazing in the hotel

room service menu short and lacken list of beverages

restaurant and room service menu needs more variety

worst pizza i tried from room service, shortage of manpower in the hotel.

really ugly furniture. room bar wasn t completed. poor room service menu

room service

the hotel delivered all the expected comforts of good food, efficient housekeeping and room service

room service being delivered at midnight only we never ordered anything they came to the wrong room

the room service menu was very poor

food on the terrace and room service could be better

do 5 star hotels give 2 people 1 teabag and 1 coffee per day and charge room service fees to deliver more

he ice-cream wasn't what we expected, it had snow flakes inside)

room service breakfast was great value and tasty

pillows aint comfortable and they don't have pillow menu the room service was not very

service was very good, especially room service and housekeeping

i couldn t work from my room or eat room service in room comfortably, there wasn t even enough room to bring in a table and sit

offerings presented ala carte breakfast, pool and spa are fantastic and open 24 hours, it is a beautiful property

the spa was also a gem

room service and cleanliness

room service is great

no room service

a super big bed, large towels, excellent room service - the room was always clean and organised

and tidy hotel with a special experience throughout our stay at the hotel, from the reception to room service, breakfast and the spacious and well-appointed room we were in

perfect location, great room service, nice staff at the bar

i ordered room service which arrived cold and was very oily and unpleasant.

staff very friendly, room service very good and hotel in central location.

rooms are very small. breakfast & room service limited.

window in the bedroom, no room service during the day, no manager on duty after 6 pm and breakfast room in the basement

gym not enough equipment and layout

gym is small with limited equipment but enough for 45 minutes fitness workout.

persons behind the bar, no one came ) we have heard that they need another 2 minutes

the location was good and the gym facility very nice

very helpful check in staff . friendly porter . good bar .

room service forgot items twice, but came back quickly with them and apologized.

room service was good

enty of hotels no longer stock their minibars

bed, separate sitting area, room service and minibar available

the location of the hotel was perfect, its close to the downtown, the room service was good and the staff were friendly, we could buy tickets of some of the

maybe a better room service dining menu. but given the current situation, it was good

the room service was fast and efficient

room to be cleaned every day as if it was getting cleaned for a new guest, as well as the hotel's room service, which is bad; they never answered the phone, they are rude, don't understand your

also great room

i couldn't acces trough the qr for the room service.

the hostel looks pretty good, rooms are very well furnished and equiped and the room service

wifi and tv, sometimes deconected

was not clean and cold and aircooling is not working i didnt get wifi passeword and the reception didnt help he said he will come but hes not coming anymore and

wifi not working properly

staff was friendly and helpful; laundry service was much appreciated at that time (one week into a two-week trip); room was fine

the food is extremely good everywhere in the wellington hotel (club room, room service, lounge on ground floor) (+)10 cleanliness 10 reception 10 maid service 10 room service 10 room service menu 8 (+) pool restaurant and room service meals were outstanding (+) i also loved how fast everyone and everything was, from the parking, luggage to room to the room service (-) - terrible room service, quality and quantity (-)room service could have better food options. the price was a bit higher than usual. (+) the room service is fast and efficient coffee in the morning arrives in 5 minutes, for me that s (+) staff in all departments, reception, bar, room service and garage are friendly, polite and all well trained (-) room service food quality was below expectation for the price (-) i ordered room service - chicken caesar was something you get in a cheap restaurant

the gym and spa it's one of the best i have seen in a hotel

swimming pool

the gym is extremely well equipped and they have very good instructors

alone with three young kids and required some assistance booking tickets and finding a courier service for luggage

- the room service

no room service during august

no 24/7 room service :)

great location, near metro and restaurants. quite and very clean. room service twice a day.

great location. clean and comfortable rooms. yummy vegetarian option on room service menu.

the hotel has its own restaurant with delicious food and excellent service including room service

also the room service menu might be better if they have rice or soup dish for asians who can't eat too much

decor room service choices slow wi-fi

had beautiful surroundings, helpful staff, clean room service, nice toilet facilities, clean towels and great internet

received a free welcome plate of fruit from room service soon after entering hotel room

4 restaurants in the hotel so if you don't want to eat outside you have plenty of options for a room

room service ended at 11pm

food provided via room service. the food was average.

everything was wonderful - room service, location, staff were very helpful and friendly

breakfasts and room service

great breakfast and room service. room was ok. good value for money for three adults.

and room service should be available 7 days a week

room service

out the please do not bother sign, they rang me to ask if i was sure about not wanting to let the room service in

room was very small, room service pasta was clearly over microwaved

breakfast is fantastic and very recommended, room service very good

that no room service before 11 am

breakfast and room service, excellent

sometimes, room service wasn t available but sure i got a good assist.

room service is managed externally and complicated to use

no variety in room service food

antity + quality of the food, and expensive) plus they

was a bit small and bathroom weirdly distributed we ordered room service and it was disappointing

rooms are very clean and comfortable. room service and desk is amazing. location also very good.

room service was also very, very good

small pool, paid room service

the room service could be better

is great, hotel is clean and smells good, they have balcony with view at the centre of madrid, room service and the staff at the reception are helpful and nice, noise isolation is iconic and

the response from reception and room service is poor , they never did my requests

restraunt or the room service of food was not that good and i ordered once they didnt bring it some of rooms are not

elevator takes long and doesn't have a restaurant or room service.

she coached me in using the qr code for contacting le room service

e below) and also provided me with information about nearby restaurants and a

there technically is room service but it's not very nice and i think it's just some outside company, plus it's super

room service is available, but only until 2 pm each day, which can be a bit limiting

break , staff were extremely helpful & a great location , hotel was like new , really clean, room service every day , we would definitely return to this wonderful

room service is excellent, good and plenty of food

there is no room service

do not have room service

wifi was ok

great location and cleanness and excellent room service.

the bathroom floor was dirty two days in a row, after room service

) in the room next door - no room service/cleaning -> not really recommendable if you want to spend much time in the room

there is no room service included in the room price.

room was very clean, room service every day

not much! room service was not an obvious option

there is a room service phone number listed on the directory inside the room, but they do not provide room

is a restaurant downstairs, but it would be cool to have also a room service with the menu in your room

no room service

i don't know the name of the room service lady

e tall one with short blond hair) but she was really lovely and helpful

we asked and room service brought a kettle

it has tied up with room service provider, that takes minimum orders of 18 euros and delivers cold food

the room service was extremely confusing as it was operated by a third party, not directly from the

fifth floor hallway had same dirty dishes (presumably from room service) for two consecutive days without anyone picking it up (-) there is a room service but the products on offer are all pre-cooked/packaged and pretty tasteless (+)rooms were small. no big amenities. no room service. excellent location! (-)no room service. (-) there was neither room service nor the minibar (-) lastly, i was shocked when i called room service to ask for some ice to place on my injured ankle and was expected to pay 8 for it (-) you want room service you cannot get (-)cafe and restaurant were both closed and room service was not applicable (+) room service was also excellent

the wifi signal was good but not so strong for a skype videocall

a nice bar area would have been good

only about gym because they said it s not included on your package you have to pay ud83dudcb0

our window was out towards a bar that was open late, so it kept us up

1 person serving breakfast for everyone - hence, quite slow with the hot dishes

poor choice at breakfast and slow

in particular, the breakfast food was excellent and the service was excellent

i took photos to write a review and i really loved the quality of service, the breakfast had all i needed, also the spanish potato omlette, their walnuts were really good quality

breakfast not great