were excellent room service was excellent room was clean and well appointed all staff were helpful and

good bed and good parking..

very limited non gluten free breakfast options as well as no hot food (eggs, meats, etc)

better breakfast items and options

cleanliness, staff helpful, breakfast good.

i love has pool and a nice decoration

the room was very nice and big we love the pool, we will definitely come back

super recommend the hotel, has clean and comfortable rooms and has pool

the hotel has clean and comfortable rooms the best you have pool

parking is also good plenty underground and outside

free parking under the hotel with easy access to the motorway network around madrid

free garage and outdoor parking

parking outside the front was very straightforward, although we were told there was also hotel

finally logged in to unsecured wifi from restaurant downstairs

good speed of wifi

plus laundry facilities

the bar food and coffee were excellent

staff is very supportive, and the rooms were super clean and every day we had room service

warm welcome bar and restaurant on site.

very comfortable stay: amazing bed, pillows, good wifi - parking is located under hotel on the supermarket parking, there are enough places so

the snacks that came with the drinks we had at the bar were a small meal in themselves

it included a minifrideg, hairdryer, desk with chair, tv, wifi, bathtub with shower option, two small bottles of water, etc

wifi connection was not stable. it was horrible.

station and with a large carrefour supermarket next door together we a great local traditional bar / restaurant

the offer of the bar and room service offer food is very low and limited.

breakfast was great, room was comfortable.

we chose this hotel for its brand

the breakfast was good. i wish there were more protein options.

i believe all the families with kids tell you thank

there is on road parking in front of the hotel

only positive point with this property is the comfortable bed and parking at street in front is guaranteed

my window had views to a cover parking

breakfast is good

the breakfast was good and it had a good selection

breakfast was ok

breakfast spread is the same daily with limited options so for long stays it could get pretty

choice of food for breakfast

room service or restaurant on a friday or at weekends, seriously this is meant to be a four star

-room service top notch

for a 4 star hotel there was no tea or coffee facilities within the room, no laundry service or room service

do i start no help from reception no food no drinks bar no room service no breakfast in room even though these are advertised on booking

fill your pockets with food from the breakfast selection if that's something you like to do also, bar and restaurant wasn't open when we got there as it was a sunday

beds need changing! bar area never open. the hotel would be great if they gave it a facelift

the parking was excellent

staffs, very good location with many shops and restaurants, free parking, fantastic balcony and view, large

parking for the hotel is separate but i had the last available spot which took me quite some effort

the rooms a very clean but dated the furniture in the reception area very poor and the bar never

find access the hotel, over and under ground parking, beds very comfortable, cleanses was great room service was great too, over all quite happy

bar and food on site

checkout waited extra 15-20 minutes so they can unblock the iron security from my payment card as wifi was not working

staff and especially the bar staff were kind, and caring

food and bar service available at very reasonable prices

downstairs bar looked nice (did not use it) (+) the bar at night is lively but closes early, at 10pm

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

wifi had some downtime

aircon wifi parking lovely leafy location clean towels and

high-speed wifi. close to city center.

room service is only at specific hours starting 1

our room was beautiful and room service was great

fact that coffee bar and facilities closed all day plus menu for room service needs

the reception staff were fantastic the room service was good

no option to order room service after 11.00pm

room service is poor, no tea, coffee, water boiler, and no iron

the room service menu it was saying from 07:30 but when we were calling to order coffee they were

room service is available

toilets were clean and room service was prompt

confortable room, clean room, excellent employees and great breakfast!

the room service was expensive and the waiter was rude.

as we stayed for 6 days and and to go down to the cafe everytime we need coffee due to the room service minimum charge

room service staff really noisy in the corridors outside the room from very early in the morning

staff, clean room with large comfortable bed, amazing buffet breakfast with lots of variety, and room service daily

a very efficient room service is also provided

the location is awesome. room service is great. the pool and the gym are nice.

ordered room service it came in a bag with disposable cutlery

paying so much for the stay in a below average room, they are charging 5 extra for hotel room service like ordering food

kids loved the pool

great location. friendly staff, coffee shop, bar, restaurant. early check in.

the bar was a lovely oasis - staff were excellent in the bar very friendly and helpful and food was

areas, comfortable workspaces, a ping-pong table, a playstation 5, free laundry 24/7 and a modern gym equipped with towels and free water

service was excellent, breakfast was great with a million choices; i loved the gym-it had plenty of cardio machines and equipment; lots of places to hang out and relax in and

view of the palace, 24/7 reception, really good breakfast, laundry machines

location, breakfast, friendly staff, and the additional offering such as the pool bar, nice play area everywhere, dining area

* the room service menu was not very clear- i thought that i should ask the hotel to order for me & i

the hotel staff

ception, room service and breakfast) was kind and helpful throughout our entire stay

they serve breakfast, but no other meals. they don t have a bar. they do have room service.

no room service food

wifi was very poor.

the wifi speed in my room was very slow. even google search was taking some time.

the tapas bar in front of the hotel.

we started to move around and getting showers etc i realises this room is only for a couple, not kids with parent

renovated, stylish, clean, fridge in the room, fast wifi, excellent location, friendly service, english speaking

from check in to the extra comfortable huge bed, to the rain shower to the beautiful wine bar that is on the ground floor

good wifi

literally fifty bars and restaurants on your doorstep but room was quiet

there are a lot of bars in the same street with good nightlife

wifi and 3g connection

there is no room service available during the day

of coffee/tea making facilities in room coupled with low availability through restaurant or room service

great room, bed and views. good room service, not cheap.

room service wasn't answering to be able to place an order but phoned reception and they went to

room service system is inconsistent

the room was spotless with excellent and unobtrusive room service every day

and comfortable the room service from the nearby restaurant was nice and convenient very close to gran via, templo de

rather disappointed with room service

evening reception staff, gentleman on was not helpful when l tried to order room service

the breakfast buffet and room service

staff very friendly, location , room service

best location and i arrive early morning and they gave me room clean and best room service

room service food was not very good at all

the staff were extremely helpful and the location was perfect. the breakfast was good.

breakfast buffet was tasty and convenient

room service food was delicious

amazing hotel, had room service as i arrived late and it was incredible. thank you!

room service, wifi connection. food arrived cold and wifi was very spotty.

pet peeve i had was that room service came into my room when i asked them not to, as i don't like my stuff moved when i

room service was very good