breakfast excellent with a good choice of fare

lastly the spa is really nice, with a lot of different pools and treatments

spa could be really crowded in some moments, especially in the central hours of the afternoon and;

the hotel has an interesting hydro spa on the ground floor - and open to guests

offer you only 1 hour at the spa

wifi is a bit poor - so bare that in mind if you rely heavily on it

free wifi

the restaurant was large, clean and the food was excellent, big breakfast the next morning, parking for my motorbike

service was great, angel was very courtouis, excellent breakfast, super clean, excellent location, and excellent views, room was

lovely breakfast also the following day, you will not go hungry

breakfast is included and served in the restaurant

free parking

there was no wifi; but, he was on his laptop

could never get the wifi to work for us

30 and the restaurant was closed the night we were there but the very friendly bar moreno does great menu del dia or homemade

blanket as it happens frequently in spain) bathroom - large, enough space to put your toiletries wifi ok staff - nice and helpfull, we have got a map and directions to the points of interest

good size bedroom and bathroom. very comfortable bed. parking. nice breakfast.

once again another pleasant room, private bathroom, off street parking, free wifi, breakfast included, dogs accepted at no additional cost

good parking good breakfast the host was fantastic the service was excellent the wifi is good bar with swimming pool 5 minutes walk away, food was great and well priced 2 burgers

friendly, convenient access to bilbao ferry terminal, good kitchen facilities, very nice host

helpful owner, comfortable room, ideal location, breakfast included, parking at the back of the

a good breakfast is served in the morning

staff at the bar was very nice and also the pintxos + snacks & drinks were good

breakfast is limited with few vegan options

the spa were closed in the weekdays

bed was fine! location ok, enough parking. wifi had mixed reception, not superb but good enough.

spa and breakfast

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

the design was great, friendly personal, free coffee and water, great room service

there wasn't room service either

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

room was massive and room service were great

room service only until 11pm, no ice machine for guests

but what i disliked the most was the room service waiting time

we ordered room service for dinner, it took quite a while but the food was delicious

loved the room. very comfortable and quiet. very nice bathroom. efficient room service.

the room service pizza we ordered was 35 and it wasn't even the pizza toppings we ordered

we did not go to the spa, as our time was limited, nor did we order room service

room service food

room service took almost an hour

room service was excellent

not a proper bar to relax in. room looked a bit tired.

nice clean hotel with free usage of a really good gym down the road.

r brunch) and it was delicious/fantastic

there was a strike from the cleaning service during my stay...no room service...no fresh towels

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

niggle was lack of 24hr room service

didn't have breakfast, but opted for room service

lovely jacuzzi, steam room and sauna and you get a massage, also a roof top pool with a bar which was the perfect place to see the fireworks for the festival

perfect location for a city break on the river by the old town with good facilities including a gym, indoor jacuzzi

the spa was a a nice addition especially on a colder evening to come back to

for breakfast room and gym was out of that section and a flight of stairs down

the gym, the entrance, the spa

great food served in room service for dinner

quick room service at dinner time

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

the room service didn't work, even going through reception

shame that nothing was open

room service available, brakfast very tasty and a restaurant within the same building

guess because of covid) so couldn t eat in / get room service etc

room service food and breakfast is poor quality.

quite expensive, and would like to have option for glass of wine in the room service not all full

the qr codes in the room for room service and such didn t work

staff was very helpfull, breakfast was great as was room service.

room service was very quick, beds were very comfortable.

the room was very comfortable and clean, and the room service quite fast

the food was poor, especially room service.

staff was friendly and room service meant that my bed was cleaned very quickly.

great breakfast and really friendly staff

sco viejo), spacious and comfortable room, delicious breakfast with wide range of selection

great location in the old town. great sized rooms and breakfast was fantastic

great helpful staff, good breakfast

also i tried to order room service and they only had 2 things available from the menu

is good selection but very average quality food, coffee is really not good, room service is only available between

room service wasn t great but that s a minor issue

there was no room service for food etc in the advertised time as the cook was sick

room service excellent

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

no phone for room service

the bed was a bit hard for me, also it could do with room service.

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

minibar, no room service

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

room service is strange, knocked over our stuff at the bathroom and left glasses and coffee mugs

room service was nice too

location is not convenient as uphill from most places, the breakfast was available in the room service menu with both continental and english breakfast, but i was told that service started

the bed was really comfy and the room service was tasty.

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

wifi wasn t working

to 120mbps)

no room service which i expected for a 5-star hotel.

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

the garage was well managed and room service timely and

room service

if your children wish to eat dinner before 8pm your stuck with limited room service options

we however ordered room service which took close to an hour for fries

there is a restaurant and room service, washing services and i could easily store my bags and had a comfortable wait on the

no one answers the ring for room service / house keeping

room service after 2nd night they did not refill anything nether shower gel nor water

the restaurant was closed on the sunday evening but we managed to get room service

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

room service was fast and excellent

hotel a bit tried, unfortuately due to covid no facilities available except room service

there was no room service menu in the room and no wifi instructions

often, there was no one serving at the bar, maybe dealing with room service but annoying when you're trying to get a drink

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

on one occasion we had room service, we didn t have to wait too long and it was delicious

although we didn't use room service it was available

had a room service issue sadly

staff and room service

location, very clean, confort, fast room service

size room, bed, room service

room service

we could not reach room service or the front desk

we ordered a pizza through room service

could order room service outside restaurant hour e

room service was excellent and front of house people could not have done anything else for

room service does not serve the full menu 24/7

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

the room service food was quite poor considering the quality of the main restaurant

the bar was very nice as well as the room service

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

great large room and room service and location close to old city and guggenheim museum by walk.

can t order room service

t even a coffee) until 11am

room service is available in case you need it

also very clean, room service daily

ntral

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

awings with stickers which kept my 4yo busy for a while :)

the room was very comfortable and room service was good value, a varied menu and delivered promptly

room service was below par the shower had mold on the sides and the drain was semi clogged and

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

room service at night came within 20 minutes as i had been notified

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near by

the location and the staff were fantastic! i also appreciated that there was room service.

very good room service and a comfortable room

euros) and sat in the room enjoying the view

we ordered a bottle of basque sparkling wine from room service

the room service was efficient and tasty but we would have preferred eating in the restaurant

there was not room service

room service food was poor and cold

no room service menu

room service

however, prices at the bar, for room service and for breakfast were ridiculous

in addition charge 4 eur for each room service

ile there was a sign to order more via room service, if feels like an effort to phone down for such small items)

fast room service, every request is done in a few minutes

the room service food is impeccable and all the staff are exemplary

room service is a huge plus

well situated to walk to guggenheim and old downtown, exceptional staff and room service

very comfortable room, quick friendly service. restaurant & room service very good.

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially during

the various restaurants the location the room service

no room service to order some food

of room service/food options close by

it was very well located, near the guggenheim museum. the room service was also good.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

location was great. lovely room service food.

because dogs are not allowed in the public areas, our only option for food would have been room service

hoice from the scan code which did not work properly and was full of advertisements

staff; good buffet breakfast; restaurant and bar in the hotel; room service; mini bar in the room; comfortable bed; bathtub in the

room service menu was very limited

also, the staff were very helpful, the helped me with early check in and late check out

also, the staff were very helpful, the helped me with early check in and late check out

friendly staff, wifi, interior of public zones

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

parking was free and convenient

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.