the complimentary room service. really comfortable bed.

garden, pool, confused beds , gin selection

beautiful room, helpful staff, quirky and characterful place, swimming pool/gym, lovely countryside location, gin bar

lots of parking

garden, the comfortable room, the swimming pool (the kids love it), great and friendly breakfasts and location near bradford on avon which is a super

i then asked if there was room service breakfast and was told that there was

as we had a two night stay, we were offered a free room service

room service was really efficient and the staff made us feel like vips

down, awful lumpy beds, dated, restaurant closed so no food inc room service

the room service by advance request policy is disappointing: obviously designed to save on staff

breakfast was good. apart from we requested room service and both breakfast were wrong.

slow dining room service. attention to detail in room cleanliness.

kle deep shower) and clearly been that way for some time - breakfast was extra, and quality on room service was far from smiley face - extractor fan in bathroom very poor such that walls

amazing private garden with hot tub then gate straight out to heated pool and spa we had room service breakfast we had ice bucket and glass bought to our suite for our champagne carried my

was no hot chocolate in the room, the room service menu was very limited

great service from staff room service was excellent special christmas dinner was delicious

prevented your normal high standards re room service everyone has had to adapt to extremely difficult circumstances but nevertheless it was

room service shut at 21:30

travelling alone i had room service and it was prompt and delicious. well worth the money.

when offering main meals to guests, so nightmare to eat the delicious curry we ordered, so had room service from then on and was not aware that breakfast was not

location and great room service food

when i asked at check in about room service options, the answer was hmm, not sure, you ll have to check with the team

i m sure room service would have had it there in an instant

when we arrived and checked in there was no space left for dinner so out choices were either room service or going out

they also charged me a service change on top of a 5 room service i got

reliability of the internet wifi was very poor

great parking and central location

parking on site early check

cosy and clean room with a mini kitchen that has all the essentials

location for town, walkable within 5-10mins and added bonus of off road parking

to small for double ,no room to put luggage,shower broken but was repaired,no room service at all for the price of the room we expected a lot more , ordered toast for

room was not tidied during the

no room service , got charged 10 parking

we had breakfast ordered as room service, it arrived on time every morning and was delicious

phone in the room wasn t working so i had to walk down to reception to order room service, however the hotel were very apologetic and explained they were having some issues in

the bar staff were so fun and attentive, room service was excellent and quick, breakfast was lovely and fresh

we really appreciated the effort of your deputy manager at dinner, helen at reception, and the room service breakfast

room service, phone not working in room service,but we should have been informed on arrival, had to

the hotel was very comfortable with very helpful staff. room service was swift and efficient.

we were calling for the room service and we did not reach anyone

bar, room and from the staff gabriel completely mixed messages about drinking areas and room service were breathtaking, i questioned it all but was, well deemed an idiot - don t book

is not big enough for most standard sized strollers, there is no fridge in the room, there is no room service etc

unable to get a snack/ sandwich in the evening no room service.

they offer room service but when asked it wasn t available

busy in resturant for room service

our room wasn't available for early check in, but they happily provided us with a place to change for the wedding we were

in for evening meal as well as breakfast dog friendly - you could have them with you in the bar area

fantastic options of tea, coffee, mini bar and toiletries

breathtaking views - amazing breakfast - cosy pub - friendly staff - gorgeous room - bathroom was super comfortable with a big

free parking was useful

there was no loo brush and there was no room service menu

only room service

the rooms were very small and the room service menu was too fancy and very limited

employees were really helpful and friendly from check in to room service

the tv didn t really work so we couldn t access room service menu or chromecast

ike all

there was no room service due to short staff on the first night, the hotels food was very expensive

in the 24 hours i stayed, the room service tray outside the room opposite was never removed so i watched the dessert someone

room service was terrible, food ordered very shoddy

the staff were amazing, room service was fast and tasty

called prior to check-in to double check on room service and we were told room service was chargeable at 5 for tray change

we would have a menu for room service in the room.

no minibar. not sure if there is room service, at least no info in the room

it would have been nice to have room service and have breakfast in our room instead of haven't to go to eat in the restaurant

we were not spoke to about what the hotel had to offer, bar, spa, room service, larder provisions, pillow menu etc

weren't told what the wifi password was so we just used our data instead

the wifi was also patchy at best with it not working for hours at a time

really happy with the bar downstairs too

had a problem with the wifi log in as we would have had to create an account that we didn't want to do

had trouble with wifi.

would have loved room service but all that was offered on the menu was drinks and crisps

been vacuumed, when we left the next day we fond bread under the bed - not ours as we never had room service

separate from the hotel didn t feel very secure, poor food and drink offer

unhealthy) and no room service

the room service wasn t available and my sister struggles with anxiety but we made it work in the end

charge for room service was not made clear when we had asked for a bottle of champagne to be left in our room

we called for room service a couple of times and the request was dealt with super fast

to covid, we had no access to alot of facilities like the restaurant and also no room service which is a pain

room service menu lacked choice

i balanced a room service tray on the luggage stand to be seated far enough away from main desk to watch tv as i

very fast and excellent room service

not much to say, maybe a bigger/healthier room service menu.

good room service

spacious room, great food from the bar - room service.

didnt use the restaurant, but room service

machine, and would not make a cocktail, with an excuse that after ten all bar purchases go on to room service, and it was policy not to do coffee or cocktails, bizarre

good location, room service and breakfast

room service was quick and easy to order

shame we didn t get to use the bar when we went but looked like a lovely space - room service drink instead and was fantastic

why room service tidied room when many signs around room said they wouldn t attend if we didn t ask

i thought room service could be extended in terms of hours.

our room was comfortable, staff friendly and accommodating, room service was good

not to have a room service / late evening offer - i arrived too late for the restaurant on my first night

bar was very reasonably priced although would have liked room service after 930pm, some hotels would accommodate beyond schedule

ordered room service for dinner and the food wasn't very good

bed a little uncomfortable and wifi dropped out quite a lot.

wifi was slow so it s not really possible to watch any youtube, netflix etc on your own devices

amazing breakfast and warm welcome. nothing was too much trouble.

comfortable and we loved all the little touches, like the chocolates everywhere and the honesty bar downstairs

the honesty bar is a really good facility, particularly in a property that is not in the immediate vicinity of

wifi in my room on the top floor did not work

suppose if i had to dig deep for a negative, the bar directly opposite our window was a bit noisy until it closed at 11

that started from first contact with reception staff, continued with the lovely bedroom and the bar snacks in the evening

spa pool an added bonus

the wifi was real slow but apart from that everything was perfect.

the room service arrangements

the food i ordered through room service was also delicious

room service didn t turn up

the dining room service was inconsistent and chaotic

the bar shut at 11pm, we were told we could stay in the bar but had to order from the room service menu - but the room service menu was very limited from a drinks perspective so we

room service breakfast.

little in the restaurant, room service and breakfast menus for vegetarians

very good room service

so much character in the whole place & 24/7 room service for those coming in late from their travels

room service was great throughout and we really loved the suite

was rather expensive but it was a saturday night and also no room service

room service very poor

room service, need go down the stairs if you need any drink or snack , but still amazing

helpful room service staff

hadn t eaten since early lunch it says in the booklet in the room they would try to accommodate room service where possible but i rang reception just for a sandwich and they said it could not be

things that would move it from excellent to exceptional: - no minibar in room

no mini-bar just room service

the steak ordered through room service was superb!

was able to find something i enjoyed on the room service menu

everything - spa, breakfast and room service, room, staff, facilities - fantastic

have liked an information sheet re wifi breakfast and booking in and out times

parking no problem

te - no bar as such)

not the hotel s fault at all but parking is very tricky.

drawback was the thinnness of walls and ceilings, so much disturbance from throbbing music in the bar and

being charged 6 for an orange juice via room service

room service was a

e slice per person) a stand-alone light in the

thought the room service breakfast was a little overpriced per person and the vegetarian offering on the

room service was quite limited on the toast order

limited menu e.g room service menu is the same as the brasserie menu

the grounds are large and beautiful and we had a good experience of two meals from room service

maybe little details like a room service menu, better tea and coffee facilities but i'm trying hard to find fault

the room service menu can be improved and the in room minibar facilities are non

Z�^

room service breakfast was nice, but portions were small

we loved the room so much that both nights we ordered room service, which was perfectly cooked

ordered room service and the food was cold

we had room service as we arrived a little later than hoped, dinner was lovely

everything, staff were friendly couldn't do enough for us. room service was fab too

kids allowed to run around upstairs along hallways

it was easy to use and with parking and bar facilities

the pub had a pool table and i noticed they had a great 'kids corner' with toys and things

room was huge clean and more than enough coffee tea milk etc also i asked for early check in and they couldn't be more helpful very happy with my stay and service thank

adequate free parking on

nice room, nice local ales in the bar. pleasant and cheerful bar lady.

bar staff friendly on arrival quickly showed us around then left

bar wasn't open on a tuesday evening so we went to the spoons for food, we also called for a drink

i required early check in and the staff did a great job in getting the room ready early for me to attend a

experience at the pelican started very well as i was given an early check in as i had a lot of luggage and the extra hour gave me time to go shopping in the town

though it never is).

the 'generic' bt wifi wasn't great

od luck with that in the uk), wifi poor, unbelievable racket outside at 2am saturday night when the nightclubs let out whislt

closure of the bar on sunday evening was a shame but we were warned in advance - so really not a big deal

very clean rooms. bar staff friendly. very good breakfast.