5hrs for room service, the staff brought us a free bottle of wine to go alongside our meal

when i asked at check in about room service options, the answer was hmm, not sure, you ll have to check with the team

i m sure room service would have had it there in an instant

location and great room service food

about dinner reservation was told there was no room for any reservation in the restaurant or even room service and that they were fully booked

issues unless you are unable to get up stairs parking was ok but it s a popular village so could be an issue at

really isn't much of a bar area and the reading room upstairs was a little cold, which put us off sitting there

te - no bar as such)

have liked an information sheet re wifi breakfast and booking in and out times

lack of parking.

i didn t like the prepayment of 10 just incase you use room service or the main bar.

down, awful lumpy beds, dated, restaurant closed so no food inc room service

we ordered room service and the burger arrived overcooked and dry as leather -

room service was really efficient and the staff made us feel like vips

the room service by advance request policy is disappointing: obviously designed to save on staff

the complimentary room service. really comfortable bed.

breakfast was a good quality and a fantastic selection

outstanding value for money, free parking and excellent transport links to bath

plenty of free parking

a bit of a nuisance and it would be helpful to have more toilet roll, particularly as we had 2 kids with us

my only small criticism would be the food and drinks were quite expensive (also the room service charge), particularly given they re in quite an isolated location and there aren t (-)room service menu could be more varied. (+)room service for evening meal. breakfast. bother delicious and with excellent service. (+)bathroom is amazing. lovely lady at reception checked me in. room service was quick to arrive. (+)and we enjoyed a drink in the lounge where he could play on the floor then had delicious room service (+) the food and wine selection were fantastic, both in room service and in the restaurant and, once again, specific needs (food allergies) were met with (+)room service breakfast was exceptional, dinner in the restaurant was superb (-)creaky bathroom door dirty trolley legs of room service which our crawling baby kept going for (-)expensive main menu in restaurant including drinks and limited choice room service menu. (-)30pm the room service menu consists of 3 sandwiches and that's it

fantastic stay here, the rooms were luxurious and so comfortable plus the pool & gym and dinner made it for a relaxing

kids liked their swim time in the morning during children's hours, playing boardgames in the

electrical outlets next to the bed

that balcony was not private and the gym was smaller than expected.

mini bar with a good choice and snacks too also a few items were complimentary

fantastic options of tea, coffee, mini bar and toiletries

breakfast was exceptional and we appreciated the complimentary procecco and also a room fan as it

in for evening meal as well as breakfast dog friendly - you could have them with you in the bar area

parking not so easy when busy & electric charger space used by non electric car

no food available for room service!

guest information said that food was available via room service until 8:00pm, i tried to order and got no response and subsequently found out that

drink at the bar because we were too late, the bar was still open and there were guests, but only room service was possible at 10

room service great

rang room service at 10 and was told it was 'a bit late'

bar staff were so helpful and polite: nothing was too much trouble

nice bar and food was great

on a very hot weekend the outside bar and entertainment area was very welcome

wifi and door lock issue

tv not working. wifi connection poor. car park access unclear and difficult

nice room, nice local ales in the bar. pleasant and cheerful bar lady.

the bar prices were substantially less than other premises in the town

i required early check in and the staff did a great job in getting the room ready early for me to attend a

the bar closed early midweek. however there were plenty of other bars with throwing distance

bar wasn't open on a tuesday evening so we went to the spoons for food, we also called for a drink

food evening meal and room service plus good to have parking

room service was quite acceptable

good location. good for parking. friendliness of staff. room service daily.

room service was excellent

10 additional charge for room service!

room service food could have been a lot more interesting and lack of cleanliness in coffee maker

maybe little details like a room service menu, better tea and coffee facilities but i'm trying hard to find fault

would arrive hungry so pre ordered a picnic but that didn t happen so we then waited to order room service

limited menu e.g room service menu is the same as the brasserie menu

the grounds are large and beautiful and we had a good experience of two meals from room service

travelling alone i had room service and it was prompt and delicious. well worth the money.

old building, friendly staff, had room service which was very efficient and big choice, very comfortable

no room service

minor thing that wasn't a problem, was we didn't realise room service food cut off at 8

room service shut at 21:30

amazing private garden with hot tub then gate straight out to heated pool and spa we had room service breakfast we had ice bucket and glass bought to our suite for our champagne carried my

with room service with breakfast

hate to say it but the food

was no hot chocolate in the room, the room service menu was very limited

kle deep shower) and clearly been that way for some time - breakfast was extra, and quality on room service was far from smiley face - extractor fan in bathroom very poor such that walls

staff also brought food over as room service in a very nice touch

lovely clean room. plenty of parking. lovely friendly hosts. great breakfast.

parking was tight and if you arrived late you might be on the road.

maybe a children s menu and a choice at breakfast for them

fabulously clean with very good wifi beautiful location and easy access to chippenham, bus goes from railway station straight to

staff forgot cutlery with room service - meal cold by time it arrived but we still enjoyed it

very comfortable rooms, excellent room service

there were issues connecting to wifi which meant we couldn t access room service information

room service little slow and a bit chaotic when ordering as it seemed there was lack of staff so

very fast and excellent room service

could not buy a drink at the bar because of covid and you had to get room service with a

we were calling for the room service and we did not reach anyone

we really appreciated the effort of your deputy manager at dinner, helen at reception, and the room service breakfast

room service, phone not working in room service,but we should have been informed on arrival, had to

room service, bathroom, grounds

back yard parking for your car

kitchen was well equiped

to a high standard and very clean, with 2 good sized bathrooms, and a well equipped, good sized kitchen diner

the apartment was well heated and free wifi was also provided

parked right in front of front door parking free

we had breakfast ordered as room service, it arrived on time every morning and was delicious

room was not tidied during the

no room service option at the moment

to small for double ,no room to put luggage,shower broken but was repaired,no room service at all for the price of the room we expected a lot more , ordered toast for

-15 and couldn t get any food at all, no room service , not even a sandwich

parking was available right opposite my room so i didn't have to take my luggage far

great food in the restaurant or bar area

the bar and food were great, this is the second time i ve stayed here on business whilst passing

the noise from the road and bar were quite loud.

ean) bikes can be stored in the room overnight

it would have been nice to have room service and have breakfast in our room instead of haven't to go to eat in the restaurant

we would have a menu for room service in the room.

lovely staff, beautiful style hotel, great breakfast and room service options

no minibar. not sure if there is room service, at least no info in the room

called prior to check-in to double check on room service and we were told room service was chargeable at 5 for tray change

only room service

no room service when it came to breakfast

od) smell in the corridor

there was no loo brush and there was no room service menu

employees were really helpful and friendly from check in to room service

evening room service didn t happen believe due to lack of staff

they offer room service but when asked it wasn t available

understand that we were unable to have breakfast due to hotel being full, why couldnt we of had room

is not big enough for most standard sized strollers, there is no fridge in the room, there is no room service etc

bar, room and from the staff gabriel completely mixed messages about drinking areas and room service were breathtaking, i questioned it all but was, well deemed an idiot - don t book

would have loved room service but all that was offered on the menu was drinks and crisps

separate from the hotel didn t feel very secure, poor food and drink offer

no room service or many necessities in the room

the room service wasn t available and my sister struggles with anxiety but we made it work in the end

�X

no room service at this hotel and the room was smaller than i was expecting

ike all

room service was terrible, food ordered very shoddy

there was no room service due to short staff on the first night, the hotels food was very expensive

had room service and it was awkward eating on the bed

there was a notice explaining restricted room service it would have been helpful had it been pointed out

said there was room service on the hotel guide after 10pm and there wasn t

good location, room service and breakfast

room service were too busy to answer the phone or take an order

room service was quick and easy to order

room service would have been great but i know with covid things aren't 100%

to covid restrictions the restaurant was closed and there was no room service

llebores) on my room service tray, sums up the attention to every single detail

i balanced a room service tray on the luggage stand to be seated far enough away from main desk to watch tv as i

charge for room service was not made clear when we had asked for a bottle of champagne to be left in our room

toiletries, across the street from a fantastic pub, the raven, good wifi, quiet location

location - hotel just a 10-min walk from bath spa train station and located at bath city centre, so very close to restaurants, pubs and cafes;

that started from first contact with reception staff, continued with the lovely bedroom and the bar snacks in the evening

honesty bar was a great idea

spa pool an added bonus

the room service arrangements

the food i ordered through room service was also delicious

the bar shut at 11pm, we were told we could stay in the bar but had to order from the room service menu - but the room service menu was very limited from a drinks perspective so we

the dining room service was inconsistent and chaotic

room service didn t turn up

room service was great throughout and we really loved the suite

very good room service

rooms kept impeccably clean with daily room service

no coffee facilities in the room but room service just a call away.

little in the restaurant, room service and breakfast menus for vegetarians

the pool, the room size, the amenities, and the room service

room service dinner was fab

not to have a room service / late evening offer - i arrived too late for the restaurant on my first night

no late room service, but staff helped us order something from a local take away

ordered room service for dinner and the food wasn't very good

room service might be a nice

helpful room service staff

hadn t eaten since early lunch it says in the booklet in the room they would try to accommodate room service where possible but i rang reception just for a sandwich and they said it could not be

room service, need go down the stairs if you need any drink or snack , but still amazing

the room service menu offered more choice and in the lift an a la carte menu was displayed which wasn't

had trouble with wifi.

the wifi wouldn t connect

parking - plenty of parking and for residents only

parking was fantastic the staff were very friendly food at the restaurant and bar downstairs was

easy parking in the carp park behind the pub

everything handy ev charging and free parking

the honesty bar is a really good facility, particularly in a property that is not in the immediate vicinity of

parking onsite and free wifi, fresh water daily, coffee machine in the room

wifi was a little intermittent

intimate service, friendly staff, location was great and beautiful decor, easy on road parking

things that would move it from excellent to exceptional: - no minibar in room

no mini-bar just room service

room was lovely, room service and staff were excellent and the facilities were brilliant

was able to find something i enjoyed on the room service menu

poor breakfast for room service