location and view and restaurant staff and small pool. night lights. room service.

r me the temperature was great, very refreshing) and a smaller warm one

i did eat breakfast - one day with toast and coffee, skip that and just lay the extra q for the american

nothing .although our teenage son found the unreliable wifi frustrating. ud83dude44

only thing was wifi not working in the room.

- absolutely incredible, breathtaking, tranquil from most of the points in the hotel: restaurant, pool area, almost every room 2

i had to point out one thing is that they promote a particular pool a lot as there are two but it seems to be closed off often from prior reviews and was closed

professional and friendly staff, lovely pool, huge rooms, great chef

so much anything to dislike, but they will need to carry out maintenance to pool area soon

continental breakfast included was quite poor, comparing the quality of food given in the restaurants

location, value, views from property third level terrace, breakfast, overall it was great

the breakfast was awesome, great coffee!

pool area was very nice

view, breakfast, room, people, employees area, everything excellent

very nice hotel, nice swimming pool, large and comfortable rooms, large breakfast, good service

good wifi nice hot water

wifi was not working until i restarted the router outside the room

wifi was weak

the pool was unusable, dirty and probably unhealthy

even after we checked out, they graciously allowed us to continue using the pool facilities and provided us with towels, extending their hospitality beyond our expectations

have laundry services onsite

location is close to where to take the boat. friendly staff. free parking.

friendly staff, off street parking, clean rooms, hot water

we got our laundry done here with a 24-hour turnaround

i felt safe using the parking as well

breakfast was good. nice view from outside breakfast terrace. short distance to all facilities.

had to catch a mini bus straight after breakfast

location and breakfast

breakfast could improve a little bit

weren t told about the breakfast schedule and figured it was til 11

my room was good equipped, hot water in shower, nice breakfast

the day starts off with excellent guatemalan coffee and moves to a wonderful, traditional breakfast of eggs, fruit, meat, toast and more coffee

breakfast is basic and the coffee is great

pool was small, was low on water and filter system wasn't working great

was wonderful , room was very clean and suprisingly large, hot water which was great , the chapin breakfast and coffee was amazing you had a choice of american or chapin

wifi connection working perfectly from the room, so could join an online session

location is good near the lakefront, and breakfast is included which was good

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing, central

the hotel was very clean and the sunday breakfast buffet was fantastic

tub doesn't get hot, front desk wouldn't exchange dollars, no phone/room service, breakfast not

was charged twice for a room service item and the rooms were very warm

nice bathrooms and good room service with free delicious guatemalan coffee you can make in small perculators

eaning)

the view, the pool, the large windows, the large bed, and the room service

nice restaurant and bar area with wi-fi

we loved the spa tubs with hot spring water

the spa was nice and relaxing, clean and warm

room 1 is closest to the street and the bar next door.

very clean hotel, good value for money, nice spa, very good breakfast

the breakfast was served rather late at 8 am and not before that

where else can you get a bed for 6$ with breakfast included

also breakfast included for the price was amazing and very yummy

accommodating staff, comfy bed, convenient location, clean private room with bathroom, basic breakfast included, the price

staff we had were super friendly and even organised a take away breakfast for us

laundry service was quick

very well located and it has free parking.

a swimming pool is missing

however, inside is parking, and a beautiful, rambling courtyard, clean, charming, simple rooms, and a very nice

hotel grounds with parking in a great location

the hotel offers free parking, which is a block away

parking is included, but it is about 2 blocks away

parking of our car was not in the hotel, but very close in secure parking, for free

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

parking is around the corner in private lot

although i was charged the extra the room service did not respond, because there were left only towels for one person

if you have kids, they have an excellent play area, including trampolines and playsets

first and second day the pool was out of service.

the pool didn t seem nice to me

gorgeous view of the lake, lovely gardens with hammocks to relax, swimming pool

it wasn't quiet, i never found the wifi password, loud neighbors.

parking - the hotel is found down a very narrow corridor that can barely fit a small car

wifi was weak.

location was ok to sleep but parking was inconvenient because we had to go to another location to park , located a few blocks

clean, comfortable with a good shower and excellent wifi, this was excellent value for money.

wifi, hot strong shower, very friendly and helpful staff, beautiful premises, very clean room and

wifi was good in the room

you are traveling in a car, the road is very extremely narrow, so that means you have to pay for parking and then get a tuktuk, also the balcony door/windows make incredible scratching noise if

wifi was not good, a lot of loud noises from dogs on the street.

wifi was super great for video calls. dropped a few times.

the breakfast was great and the wifi was good enough for a skype call

lovely pool

the pool area is sheltered from wind and it s pretty quiet in the rooms

no ac in rooms, pool wasn t available

the water in the pool was very cool, almost cold

nice to have a pool to swim after a long travel day

they did not have room service and were not flexible at

room service was also not good

room service was super quick to deliver our morning coffee

no room service unless you re sick, then you have to bring it up and down yourself

room service no tea/coffee facilities in room gardening machinery is noisy and starts early garden

room service was great too

wifi only works around the reception area

wifi in the room, onsite restaurant was closed so we had to order in or go into town

location away from the noise, private beach, pool, complimentary breakfast, clean towels and made beds everyday, beautiful garden and jungle

the wifi was not great.

wifi is spotty but this forced me to stay off electronics, which was my goal

the breakfast each morning was healthy and delicious

includes good breakfast, and free access to the lovely nature reserve trails, beach and butterfly garden

breakfast great, part of nature reserve - very cool to hike, see monkeys, walk across jungle

breakfast was included and delicious

the family dinners are a must :) laundry service is good and fast

no wifi is what you need around the lake to enjoy it the fullest

went to this hostel with my adult kids and husband and we really enjoyed it

as i have adopted kids of color that is not something i appreciate

felt like we were being treated like kids queuing for a school meal

breakfast included the food served in the restaurant is quite bad no room service the beds are extremely uncomfortable our patio wasn t cleaned so we could use the

served us room service dinner even though we got there late and the kitchen was almost ready to close

didn't like that there's no room service

the wifi is spot on

and i will have to come back to try the warm pool, as well as trying to spend time in each hammock

if you call them, they even provide room service

the included breakfast was very good

wifi kept dropping, requiring frequent log on; san lucas toliman is a bit off the beaten path;

well rated for kids

the road on one side is very loud with motorbikes, kids, shouting

they also have a nice heated pool

i looked forward to coming home each night and relaxing in the pool and room

room was beautiful and we had a good time at the pool

the breakfast was delicious (please get the chilaquiles) (+) on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well (+) and the breakfast was sooo good (+) haha the breakfast each morning was phenomenal

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well

the hotel is very nice, the service is super friendly, it has a restaurant and room service with reasonable prices and delicious flavors, very spacious and with all the comforts

but they don t have any activity to be performed at the hotel, taking into account a dirty pool and only 1 tuk tuk that works with them to take you in / out of the hotel leads to a waste of

steep steps like you will find in other

the wifi is not available in the rooms, only the restaurant, but they have a covered porch area (with a (-)wifi in the room which wasn't clear until i got there (although this is not necessarily uncommon (-)creationist christian vibe they don t tell you about in advance, overpriced restaurant, wifi was (-) no wifi in the rooms available (-) i was on a working trip and had booked this hotel counting on its wifi so that i would be able to work, and i found myself unable to for half my stay, and without (-)spanish, making it hard to get help with booking for example hiking trips, and they do not have wifi in the rooms

staff was very pleasant and attentive, the rooms were very clean and beautifully decorated, the pool was beautiful, and there were many seating area

roof broke, a bit to rustique. pool not clean

i stayed in the beautiful new a frame with pool

around pool

it has a gorgeous pool, hot tub and sauna

i loved the pool, the staff and the food at the

area which we weren't aware of, and on one of the days there wasn't enough beds/seats around the pool for everyone to sit on

the room service

ndles, blankets included) - tea and coffee in the morning available including room service - good restaurant - friendly

- great balcony

wifi doesn't reliably reach the outlying rooms.

they have a spa although the front desk staff didn t say anything about it

pool was great and best of all, they have temascals you can book at no extra cost

location near the docks, the hotel grounds are beautiful, there's a swimming pool, kayak rental

outstandingly managed property with a large span of gardens, a great swimming pool, and breathtaking beach from with boat dock, tranquility and stunning volcano view

the pool is fantastic for kids

good pool and access to the lake

laundry facility at your doorstep at a great

also there was wifi up until the exterior of the hostal near the lake which was nice

wifi wasn't strong

large room, good breakfast, reliable wifi, great lake view

a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good

gs, pancakes and banana)

i was to leave very early so they cooked my breakfast the night before to accommodate

the breakfast area was not really clean, and overall the place looks a little run down.

beautiful and very clean swimming pool

location pool staff

too bad the rooftop is only used for hanging laundry as it has a great view

very nice hotel, very good gym, excellent breakfast, magnificent roof top, very friendly staff

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great price & even got up to serve us breakfast as we were leaving early

we also had laundry service done for a great price

nice balcony with views of the surrounding scenery

laundry service is good and very cheap

the staff were really friendly & provided a laundry service

good laundry service available too

best view ever. super chilled rooftop terrasse. very cheep laundry

tienda next door does laundry

place is very nice, the pool is very good and refreshing and it is very close to nice area of the atitlan

there was no restaurant or pool

the pool and the view

comfortable bed, big bathroom with hot water, strong wifi even on the terrace

for a few nights -good food -good wifi -central location close from everything and easy to reach -locally-owned hotel and restaurant,

good wifi even during the frequent rains

i was working during my stay and the wifi was not good in my first room, but i had to switch rooms and the wifi was a lot better in the

the menu of the breakfast has many options that of course it is included

ere's very little food).

good breakfast of eggs, banana and pancakes

very nice experience, the staff was always very friendly, the breakfast delicious, the garden very nice and the terrace has beautiful views

the breakfast is the real highlight fantastic pancakes and banana with a side of egg

breakfast, staff, and facilities were amazing

the location and the room anddd the laundry

loads of shops nearby, parking on site

laundry service returned quickly and smelling lovely

super pleasant - excellent service, great recommendations, superb morning sunrise tour, arranged laundry for us too

lovely hotel and owner was a top guy nd rooftop is lovely and little gym set up good location

as a 5 star hotel which is not for the following reasons: - no amenities - poor wifi

breakfast is included, and the view from the terrace is incredible

sized room, comfy bed, private bathroom, hot water, a wonderful terrace where breakfast is served

homemade breakfast on the top deck was great!

esn t work on terrace) - extremely noisy all day and night

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

the breakfast is simple but perfect, the family are very kind, great views.

breakfast is simple but good: pancakes, fruit and coffee or tea

breakfast of pancakes and fruit and coffee was a nice way to start every day

nice breakfast, free purified water, great location

amazing location, view, delicious breakfast and overall proximity to everything!

slow wifi

well located, very clean in the common areas, the kitchen and the rooftop

helpful employees, location, perfect roof bar/kitchen, perfect roof view, close the boat piere,

the kitchen is up in level 5 so consider that if you have low mobility

loved everything at this amazing hotel from staff to cleanness, good food and breakfast, fires at night amazing jacuzzi view with extra costs but good value this will forever be

breakfast was tasty and often included 3-4 options

), use the canoes and there is also a laundry service

breakfast was delicious

the wifi was bad, but this seems to be the case across central america