if you call them, they even provide room service

garden, the views, the swimming pool, the decor, the hacienda style, the kiaking, the location, the breakfast, the beds, so clean,

a beer in the hotel restaurant is three times more expensive than any other bar

the wifi was very good

lack of breakfast options

- absolutely incredible, breathtaking, tranquil from most of the points in the hotel: restaurant, pool area, almost every room 2

nothing we didn t like, but be warned there are a lot of steps if you want to use the infinity pool

if it's fully booked then residents of the hotel are not able to use its facilities

staff was great, amazing breakfast, restaurant is really good, amazing views from the volcanoes

unfair to charge the full price of a chapin breakfast when the continental breakfast is included

the hotel is very nice, the service is super friendly, it has a restaurant and room service with reasonable prices and delicious flavors, very spacious and with all the comforts

roof broke, a bit to rustique. pool not clean

all that said--if you are looking for some luxurious/comfortable grounds, a nice pool, beautiful view, and a totally flat area

but they don t have any activity to be performed at the hotel, taking into account a dirty pool and only 1 tuk tuk that works with them to take you in / out of the hotel leads to a waste of

steep steps like you will find in other

pool water was extremely cold

location and view and restaurant staff and small pool. night lights. room service.

wifi worked in our room and was not an extra charge

nothing .although our teenage son found the unreliable wifi frustrating. ud83dude44

wifi

the stuff is nice, breakfast was delicious

stayed at the rooms at the back, nearer the road and pool and they were kinda dark and stuffy

area which we weren't aware of, and on one of the days there wasn't enough beds/seats around the pool for everyone to sit on

d my room next to pool), wifi was sometimes a bit too weak or lost.

it has a gorgeous pool, hot tub and sauna

i loved the pool, the staff and the food at the

location near the docks, the hotel grounds are beautiful, there's a swimming pool, kayak rental

the pool is fantastic for kids

the pool is fantastic for kids

hotel friendly staff beautiful gardens with fruits and a stunning view of volcano from the pool

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service, waited almost and hour for a margarita and a mojito, never heard anything back from

pool was not available which is why i booked

the pool was unusable, dirty and probably unhealthy

there is a pool table, fuse ball and air hockey all free

even after we checked out, they graciously allowed us to continue using the pool facilities and provided us with towels, extending their hospitality beyond our expectations

there was no fridge even not in lobby and also swimming pool is not real fyi

beautiful views of the lake and volcanos, great breakfast, lovely pool and terraces to relax

the swimming pool was a plus

staff were phenomenal, great to have a pool, and breakfast was delicious

pool area was very nice

the view from the balcony, breakfast included, the pool was nice

we got our laundry done here with a 24-hour turnaround

i felt safe using the parking as well

location is close to where to take the boat. friendly staff. free parking.

friendly staff, off street parking, clean rooms, hot water

have laundry services onsite

the hotel was very clean and the sunday breakfast buffet was fantastic

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing, central

location is good near the lakefront, and breakfast is included which was good

wifi connection working perfectly from the room, so could join an online session

was charged twice for a room service item and the rooms were very warm

nice bathrooms and good room service with free delicious guatemalan coffee you can make in small perculators

eaning)

the view, the pool, the large windows, the large bed, and the room service

tub doesn't get hot, front desk wouldn't exchange dollars, no phone/room service, breakfast not

breakfast could improve a little bit

weren t told about the breakfast schedule and figured it was til 11

had to catch a mini bus straight after breakfast

location and breakfast

breakfast was good. nice view from outside breakfast terrace. short distance to all facilities.

although i was charged the extra the room service did not respond, because there were left only towels for one person

kids crying in the morning

parking was unavailable during my stay

i like the location and the view. cheap laundry service.

if you have kids, they have an excellent play area, including trampolines and playsets

parking of our car was not in the hotel, but very close in secure parking, for free

7)

parking is around the corner in private lot

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

overcharged for a load of laundry

great hotel, spacious room and wifi. good value.

they also will do your laundry for a fee and serve a great breakfast menu each day again as an extra cost but very

and secure parking

there was plenty of space, it was very clean, decent wifi and hot water

laundry service was quick

staff we had were super friendly and even organised a take away breakfast for us

the breakfast was served rather late at 8 am and not before that

accommodating staff, comfy bed, convenient location, clean private room with bathroom, basic breakfast included, the price

good location and good breakfast.

also breakfast included for the price was amazing and very yummy

also, parking was included which was great

very clean hotel, good value for money, nice spa, very good breakfast

the location is excellent and the grounds are beautiful. on site parking is nice.

the wifi was strong and reliable

the breakfast was beautiful

the day starts off with excellent guatemalan coffee and moves to a wonderful, traditional breakfast of eggs, fruit, meat, toast and more coffee

wifi, it needs to improve

delicious , filling breakfast was included

room and swimming pool very

the wifi was almost completely dysfunctional

they did not have room service and were not flexible at

no room service unless you re sick, then you have to bring it up and down yourself

room service no tea/coffee facilities in room gardening machinery is noisy and starts early garden

room service was super quick to deliver our morning coffee

no room service at the time.

lovely pool

large room with balcon quiet at night good place for family with children pool

the water in the pool was very cool, almost cold

nice to have a pool to swim after a long travel day

the pool area is sheltered from wind and it s pretty quiet in the rooms

ants in the bathroom and unstable wifi connection

wifi was weak.

parking. it was difficult to get the car down the narrow road.

location was ok to sleep but parking was inconvenient because we had to go to another location to park , located a few blocks

parking is included on site, but the path to the hotel is very narrow

wifi was not good, a lot of loud noises from dogs on the street.

you are traveling in a car, the road is very extremely narrow, so that means you have to pay for parking and then get a tuktuk, also the balcony door/windows make incredible scratching noise if

balcony room costs a little extra and just looks over a parking area

narrow street & tight parking. lots of neighborhood dog barking in the night

was hot water, good wifi, a good breakfast, and daniel and his family were accommodating and friendly

wifi, hot strong shower, very friendly and helpful staff, beautiful premises, very clean room and

room service was great too

the pool was nice, everything was very clean

at the resort was good except the wifi was very weak

the wifi was not great.

wifi in the room, onsite restaurant was closed so we had to order in or go into town

breakfast great, part of nature reserve - very cool to hike, see monkeys, walk across jungle

lot of natural light, silence,comfortable bed, towels and strong wifi

the breakfast was humble

wifi is spotty but this forced me to stay off electronics, which was my goal

breakfast was amazing

felt like we were being treated like kids queuing for a school meal

not the best wifi connection incase you need to work online!

the family dinners are a must :) laundry service is good and fast

our kids

as i have adopted kids of color that is not something i appreciate

didn't like that there's no room service

served us room service dinner even though we got there late and the kitchen was almost ready to close

breakfast included the food served in the restaurant is quite bad no room service the beds are extremely uncomfortable our patio wasn t cleaned so we could use the

wifi in my room it pretty weak.

wifi

laundry facility at your doorstep at a great

also there was wifi up until the exterior of the hostal near the lake which was nice

wifi wasn't strong

large room, good breakfast, reliable wifi, great lake view

a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good

the breakfast area was not really clean, and overall the place looks a little run down.

gs, pancakes and banana)

i was to leave very early so they cooked my breakfast the night before to accommodate

beautiful and very clean swimming pool

place is very nice, the pool is very good and refreshing and it is very close to nice area of the atitlan

there was no restaurant or pool

the pool and the view

room was beautiful and we had a good time at the pool

the breakfast was delicious (please get the chilaquiles) (+) on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well (+) and the breakfast was sooo good (+) haha the breakfast each morning was phenomenal

they also have a nice heated pool

i looked forward to coming home each night and relaxing in the pool and room

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well

laundry service is good and very cheap

they also offer a laundry service in the little shop at the bottom

tienda next door does laundry

best view ever. super chilled rooftop terrasse. very cheep laundry

good laundry service available too

location pool staff

room was clean and modern, we didn t use the gym but it s nice to have it, the pool was nice and we enjoyed the garden and the roof with city

we also had laundry service done for a great price

nice balcony with views of the surrounding scenery

pool is a bit too small and wouldn't use it, but otherwise everything is great!

minute walk from the

comfortable bed, big bathroom with hot water, strong wifi even on the terrace

ybe a coincidence) wifi didn't work

the owner is very nice and the breakfast is great

it was clean and nice, the breakfast was really good.

i was working during my stay and the wifi was not good in my first room, but i had to switch rooms and the wifi was a lot better in the

good breakfast of eggs, banana and pancakes

ere's very little food).

gs, pancakes and banana) was very yummy, and the coffee always hot and fresh

the breakfast is the real highlight fantastic pancakes and banana with a side of egg

delicious and free breakfast

difficult to wash hands/face kitchen/gym were quite rusty/not great to use

clean. comfortable bed. nice gym and shared kitchen on the roof terrace. super friendly staff.

place, gym available, huge roof terrace, nice hammocks, great wifi, super relaxed, central enough, very friendly staff

there was a gym on the roof where there was also a great view. great laundry service too.

the wifi was really poor really let's the place down

esn t work on terrace) - extremely noisy all day and night

very kind staff, great breakfast! absolutely worth the money :)

breakfast was very

breakfast was good, it was the same thing both days we were there but it did the trick

breakfast is included, and the view from the terrace is incredible

great breakfast, marvellous views from top terrace, good location from ferry dock & lovely staff

nice breakfast, free purified water, great location

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

the breakfast is simple but perfect, the family are very kind, great views.

the pancake breakfast on the rooftop with an amazing view was wonderful each morning

great location, very good breakfast, good value for money

delicious breakfast and very central location.

the kitchen is up in level 5 so consider that if you have low mobility

prepared by two lovely mayan ladies in costume, endless supply of free filtered water, use of kitchen

anything about it because it comes from the town: take your ear plugs) breakfast was too simple wifi was a little slow the pressure in the shower was not

- great balcony

the room service

ndles, blankets included) - tea and coffee in the morning available including room service - good restaurant - friendly

they have a spa although the front desk staff didn t say anything about it

wifi was excellent even up in the room

loved everything at this amazing hotel from staff to cleanness, good food and breakfast, fires at night amazing jacuzzi view with extra costs but good value this will forever be

breakfast was tasty and often included 3-4 options

), use the canoes and there is also a laundry service

breakfast was delicious

the wifi was bad, but this seems to be the case across central america