wifi, hot strong shower, very friendly and helpful staff, beautiful premises, very clean room and

the pool and breakfast were very nice.

wifi, it needs to improve

the wifi was almost completely dysfunctional

was wonderful , room was very clean and suprisingly large, hot water which was great , the chapin breakfast and coffee was amazing you had a choice of american or chapin

accommodating, helpful and always happy to answer questions, assist with arranging things like laundry and transport

liked the proximity of the main tourist attractions and early check in

was friendly and attentive, there was free drinking water and in guatemalan terms good wifi

is a really narrow street leading to the parking in front of the hotel - keep in mind if you are coming with a car

you are traveling in a car, the road is very extremely narrow, so that means you have to pay for parking and then get a tuktuk, also the balcony door/windows make incredible scratching noise if

was hot water, good wifi, a good breakfast, and daniel and his family were accommodating and friendly

parking. it was difficult to get the car down the narrow road.

it wasn't quiet, i never found the wifi password, loud neighbors.

good wifi

bad wifi, accessibility to drinking water, cockroach

location was ok to sleep but parking was inconvenient because we had to go to another location to park , located a few blocks

no ac in rooms, pool wasn t available

the pool area is sheltered from wind and it s pretty quiet in the rooms

nice to have a pool to swim after a long travel day

lovely pool

large room with balcon quiet at night good place for family with children pool

nice restaurant and bar area with wi-fi

wifi was not able in the rooms...

the wifi was strong and reliable

breakfast was absolutely delicious

we traveled with our 3 kids

liked the service, the breakfast and the peace of the place

breakfast could improve a little bit

good breakfast on 3rd floor terrace, pancakes, fresh fruit and coffee

breakfast waa terrible no milk butter or jelly not regular coffee only instant it wal cold they

breakfast was good. nice view from outside breakfast terrace. short distance to all facilities.

staff we had were super friendly and even organised a take away breakfast for us

accommodating staff, comfy bed, convenient location, clean private room with bathroom, basic breakfast included, the price

the breakfast was served rather late at 8 am and not before that

breakfast is delicious

staff, friendly, professional and honest tasty breakfast comfy mattress very clean great

however, inside is parking, and a beautiful, rambling courtyard, clean, charming, simple rooms, and a very nice

parking was cramped.

they also will do your laundry for a fee and serve a great breakfast menu each day again as an extra cost but very

laundry service

nice sauna temascal , good price, free parking, very good attention

room service was great too

wifi only works around the reception area

good wifi too

stay ever,breakfast was amazing,clean room,grounds and pool/sauna were absolutely stunning

beautiful pool with amazing lake views. extremely helpful staff.

no room service unless you re sick, then you have to bring it up and down yourself

room service was super quick to deliver our morning coffee

they did not have room service and were not flexible at

no room service at the time.

room service no tea/coffee facilities in room gardening machinery is noisy and starts early garden

breakfast takes a little while as everyone seems to come down at 8am and i think it's only 1 or 2

beautiful views of the lake and volcanos, great breakfast, lovely pool and terraces to relax

very nice hotel, nice swimming pool, large and comfortable rooms, large breakfast, good service

very nice hotel, nice swimming pool, large and comfortable rooms, large breakfast, good service

breakfast was good

parking is around the corner in private lot

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

very friendly staff, helped with a very efficient taxi and laundry service

overcharged for a load of laundry

parking of our car was not in the hotel, but very close in secure parking, for free

i felt safe using the parking as well

we got our laundry done here with a 24-hour turnaround

have laundry services onsite

friendly staff, off street parking, clean rooms, hot water

location is close to where to take the boat. friendly staff. free parking.

location is good near the lakefront, and breakfast is included which was good

the hotel was very clean and the sunday breakfast buffet was fantastic

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing, central

wifi connection working perfectly from the room, so could join an online session

nice bathrooms and good room service with free delicious guatemalan coffee you can make in small perculators

eaning)

was charged twice for a room service item and the rooms were very warm

tub doesn't get hot, front desk wouldn't exchange dollars, no phone/room service, breakfast not

- room service was efficient, friendly, and affordable

includes good breakfast, and free access to the lovely nature reserve trails, beach and butterfly garden

lot of natural light, silence,comfortable bed, towels and strong wifi

and wifi also seemed to turn off

wifi is spotty but this forced me to stay off electronics, which was my goal

the breakfast was humble

although i was charged the extra the room service did not respond, because there were left only towels for one person

parking was unavailable during my stay

if you have kids, they have an excellent play area, including trampolines and playsets

play area for kids

i like the location and the view. cheap laundry service.

good wifi nice hot water

the pool was unusable, dirty and probably unhealthy

don t bother with the pool

the location was good. there was a game room with pool.

there is a pool table, fuse ball and air hockey all free

location and view and restaurant staff and small pool. night lights. room service.

wifi worked in our room and was not an extra charge

the included breakfast was generous and delicious

not far but you have to take a tuc tuc to get there. the thermal pool was not very hot.

hotel: nice pool

we stayed on the higher level rooms located 150 steps up, near to the infinity pool and jacuzzi

the included breakfast is simply coffee, fruit and bread with jam

we enjoyed the food both at breakfast and dinner

unfair to charge the full price of a chapin breakfast when the continental breakfast is included

so much anything to dislike, but they will need to carry out maintenance to pool area soon

the family dinners are a must :) laundry service is good and fast

no wifi is what you need around the lake to enjoy it the fullest

went to this hostel with my adult kids and husband and we really enjoyed it

as i have adopted kids of color that is not something i appreciate

felt like we were being treated like kids queuing for a school meal

breakfast included the food served in the restaurant is quite bad no room service the beds are extremely uncomfortable our patio wasn t cleaned so we could use the

served us room service dinner even though we got there late and the kitchen was almost ready to close

didn't like that there's no room service

the wifi is spot on

and i will have to come back to try the warm pool, as well as trying to spend time in each hammock

the breakfast was delicious (please get the chilaquiles) (+) on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well (+) and the breakfast was sooo good (+) haha the breakfast each morning was phenomenal

room was beautiful and we had a good time at the pool

they also have a nice heated pool

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well

i looked forward to coming home each night and relaxing in the pool and room

the room service

- great balcony

ndles, blankets included) - tea and coffee in the morning available including room service - good restaurant - friendly

no wifi in the rooms

wifi doesn't reliably reach the outlying rooms.

if you call them, they even provide room service

the included breakfast was super delicious, fresh, and had a variety of foods

the pool was clean and enjoyable

we were super pleased with our suite, the food in the restaurant, the staff and the pool and gardens

the room was adequate, clean with comfortable beds and good wifi and a comfortable little sitting area in front, what really stood out as exceptional were 1

but they don t have any activity to be performed at the hotel, taking into account a dirty pool and only 1 tuk tuk that works with them to take you in / out of the hotel leads to a waste of

pool water was extremely cold

hotel has a beautiful view, pool, and gardens

the wifi is not available in the rooms, only the restaurant, but they have a covered porch area (with a (-)wifi in the room which wasn't clear until i got there (although this is not necessarily uncommon (-)creationist christian vibe they don t tell you about in advance, overpriced restaurant, wifi was (-) no wifi in the rooms available (-) i was on a working trip and had booked this hotel counting on its wifi so that i would be able to work, and i found myself unable to for half my stay, and without (-)spanish, making it hard to get help with booking for example hiking trips, and they do not have wifi in the rooms

staff was very pleasant and attentive, the rooms were very clean and beautifully decorated, the pool was beautiful, and there were many seating area

the hotel is very nice, the service is super friendly, it has a restaurant and room service with reasonable prices and delicious flavors, very spacious and with all the comforts

large room, good breakfast, reliable wifi, great lake view

laundry facility at your doorstep at a great

wifi wasn't strong

also there was wifi up until the exterior of the hostal near the lake which was nice

a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good

the breakfast area was not really clean, and overall the place looks a little run down.

gs, pancakes and banana)

i was to leave very early so they cooked my breakfast the night before to accommodate

d my room next to pool), wifi was sometimes a bit too weak or lost.

stayed at the rooms at the back, nearer the road and pool and they were kinda dark and stuffy

to note, there are only 4 sun beds by the pool and they get snapped up quickly in the afternoon

the pool is beautiful

i loved the pool, the staff and the food at the

beautiful and very clean swimming pool

location pool staff

they have a jacuzzi, offer laundry service and help you with tours

the food in the restaurant is excellent and free gym pass for next door s gym makes it good value for money

+ supernice staff, perfect breakfast, gym, pool, clean, view. reccomended! - none

we also had laundry service done for a great price

pool was empty the whole time we were there. no food or drink allowed in the rooms

here, but a restaurant with the same name 10 min away that has a lake view

the owner is very nice and the breakfast is great

the breakfast is absolutely amazing and they let you choose which of the 2 restaurants you would like

for a few nights -good food -good wifi -central location close from everything and easy to reach -locally-owned hotel and restaurant,

place with delicious breakfast, clean nice rooms, and nice roof terrace

the free breakfast

highly recommended for any travellers coming to lake atitlan, the hosts are super nice and the breakfast is the cherry on the cake

room, quiet, pleasant rest, delicious breakfast, very friendly staff i was able to rest well, i recommend

delicious and free breakfast

ere's very little food).

the staff were really friendly & provided a laundry service

tienda next door does laundry

they also offer a laundry service in the little shop at the bottom

best view ever. super chilled rooftop terrasse. very cheep laundry

good laundry service available too

hot water shower! owner was friendly and spoke english. free wifi.

rooftop to sit out and small basic gym

didn't even realise the hotel had these so it wasn't a

super pleasant - excellent service, great recommendations, superb morning sunrise tour, arranged laundry for us too

place, gym available, huge roof terrace, nice hammocks, great wifi, super relaxed, central enough, very

there was no restaurant or pool

the pool and the view

place is very nice, the pool is very good and refreshing and it is very close to nice area of the atitlan

homemade breakfast on the top deck was great!

ests, staff, roosters, dogs

very kind staff, great breakfast! absolutely worth the money :)

couldn t believe my eyes as i ate breakfast

breakfast is included, and the view from the terrace is incredible

the breakfast is simple but perfect, the family are very kind, great views.

the pancake breakfast on the rooftop with an amazing view was wonderful each morning

breakfast is simple but good: pancakes, fruit and coffee or tea

breakfast of pancakes and fruit and coffee was a nice way to start every day

ry central but still quiet) - highly recommend

the view is spectacular from the top floor and best of all - there is a full kitchen so you can save if you want by cooking for yourself, or if you have kids, you can easily

slow wifi

breakfast, amazing staff, the manager was very kind, helpful and goes out of his way for everyone

a simple breakfast is included which looked very good

prepared by two lovely mayan ladies in costume, endless supply of free filtered water, use of kitchen

hotel friendly staff beautiful gardens with fruits and a stunning view of volcano from the pool

pool was great and best of all, they have temascals you can book at no extra cost

good pool and access to the lake

the pool is fantastic for kids

the kids enjoyed the pool

loved everything at this amazing hotel from staff to cleanness, good food and breakfast, fires at night amazing jacuzzi view with extra costs but good value this will forever be

breakfast was tasty and often included 3-4 options

), use the canoes and there is also a laundry service

breakfast was delicious

the wifi was bad, but this seems to be the case across central america