the spa, bar jacuzzi and room service was not available

customer service, poor room service, no minibar, broken phone, non-working safe, poor shower, ice cold indoor and outdoor

has all the facilities one expects with a 5-star hotel: gym, swimming pools, room service, bath etc

the hotel had no room service for food, or for lunch or dinner

would not recommend room service in the late evening

the staff were exceptional, from room service to all the waiters and waitresses who could not do enough to make all of the dining

limited room service menu

the restaurant serves delicious food and the room service menu is also excellent

one thing to be noted is that the hotel does not have a 'secluded' wellness/spa area and does not offer massage treatments but they were very helpful in organizing an

they cater for an older demographic so it's not the place for kids

we also ordered room service and the food was amazing and well-priced

15 euros for room service is a bit too much

) -the view

we wanted to order room service food at 9pm

is until 9) because we went for the sunset which is at 8:30, but we

om service, bar)

outdoors, big indoor pool, nice restaurant for breakfast and dinner and attentive service

we loved eating room service

asonable prices and extensive menu) on our room balcony and the restaurant was

we ordered some room service and the food was delicious and not expensive

room service a bit hit and miss with replenishing tea and coffee

good location good room service decent value

didn't like being charged 5 room service, to deliver a bucket of ice & 2 champagne glasses to our room

the room service food was later than promised and cold on delivery

the location, parking facilities and rooms were are all excellent

was extrordinary

as it was close to perfect) i would say the lack of vegetarian options in the restaurants and for room service

ze, equipment, great terrace with an amazing view), great service

ception, room service, breakfast on the roof), incl

were clean,spacious and the beds were super comfortable, room service twice a day with turn down in the evening was a lovely touch

perfect wifi

nice breakfast and comfortable bed

friendly staff, great roof bar view, especially in the night

breakfast had something for everyone and was different day to day

the time the breakfast was open not everything at the bouffet was out, we needed to wait a little bit and we

nice room, great location og good breakfast. nice staff, good wifi - all you need

room to dark no drying facilities no room to swing a cat at breakfast wifi poor spa not in use bar not open on

con not working room to dark no drying facilities no room to swing a cat at breakfast wifi poor spa not in use bar not open on

i have not been able to get a good wifi, i was connected but unable to load pages, too weak

the roof terrace and bar was closed, only for smoker guest during the day; but if you came to chill out there

room service while we were isolating

parking available on site, for free

we booked the hotel specifically for a heated pool so we could swim regularly and kids could spend time playing in the pool but it was not being heated at the time we were there,

the walk was a pretty one, down a wide avenue past the casino and a gorgeous garden with a multitude of flowers, plants, a large pond with majestic swans

located and had all the amenities required, including breakfast

limited room service menu.

we were made to feel welcome and comfortable by the staff, who provided us with room service while we waited for covid test results

shower drain was clogged and room service didn't take care of that

ich came back within 7 hours)

breakfast, very comfortable bed, very helpful room service & reception , great pool & bar on the roof terasse, perfekt location in the middle of

were traveling with a toddler)

room service was friendly and flexible

were no tea and coffee making facilities in our room and getting room service was difficult using the phone

50 plus tip for one with room service

excelent room service, very wide choice for breakfast, good location

5-star hotel that must be modernized and above all to provide better room service

very helpful staff in room service

2) our beds weren t really made properly when room service would come

room service menu for those of us that like to explore through the day then kick back and relax on

nner) food quality was terrible

we enjoyed the food at the restaurant, room service is great, the bar and the pool area is high quality and well maintained but what made

thing i could possibly say - maybe more complimentary coffee/tea/milk and a wider selection of room service

plates, pots and cutlery include good quality cable flat tv, sofa, chairs, comfortable beds and room service, hairdryer, bath, powerful shower and plenty of piping hot water

would be good to have more food options for room service.

more extensive room service menu and menu in

the suite rooms have a separate kitchen and there is room service available so private dining on the terrace is a very pleasant availability

the chocolates, two-time room service everyday, the complimentary two night room upgrade.

they serve dinner only till 9 or 9:30 pm as room service which was very bizzard and wired for a 5 star hotel like this one, although when i

pools, spa, restaurants and bars, staff, amenities, room service, rooms in general, all is amazing

also the spa facilities

cruise in front of the room service in the bar in the evening was slow

only downside was the room service

i like girls from room service - they were nice

nda confusing) and some furniture feeling a little 'tired' compared to how fancy

great room service

rooms, beautiful faded beauty of the gardens, quiet, good food for breakfast, dining and in the pool bar, pleasant staff

the pool area although it could look a bit more welcoming and tropical around the cafe and bar

loved everything, but if we had to be critical, we would mention the small water glasses at breakfast

cording to schedule times only).

the pillows weren t the most comfortable, and breakfast could offer a bit more variety

breakfast was good

and used the parking as

central location. roof terrace with awesame view, go there after breakfast.

free parking

we had to leave at 8:00 by taxi

highlight, roof terrace with jacuzzi, bar and sultans

breakfast is excellent

great with a heated pool and also a small sauna that guests

lovely pool and leisure facilities, staff v helpful, good variety for breakfast

ly opens 5 - 6pm).

excellent room service

in the room, although it is lovely to order a pot of tea in one of the many reception areas

room service), nothing beats being able to quickly make oneself

housekeeping & room service were outstanding

room service menu could be better paralleled with food throughout the rest of the property

daily room service and cleaning

poor wifi

enjoyed swimming in indoor pool as well as jacuzzi, steam room and gym

the very large pool was on the colder side and did not seem to be heated but the pool area was beautiful and it

think that the free wifi in the room have to be improved

the gym was great, big space and enough equipment

the hotel provides a shuttle service from monday to saturday to take you to the city center of funchal

breakfast choice good. gym excellent

advertise the spa and the tennis court, but when you get there you need to pay extra to have access

good facilities and very friendly staff. spa was great

very clean rooms and remarkable everyday room service with

extremely helpful staff. great location. interesting decor . delicious breakfast lovely terrace.

beautiful rooftop bar overlooking funchal

only thing i would add is swimingpool was very small and perhaps was missing something like a steam room or jacuzzi

the rooftop bar was a great place to go before and after heading out for dinner, one night there was live

signs everywhere like not to take long showers, not to wash laundry in sinks, not to leave rubbish etc

she gave me coffee, wrote down stuff for me to visit, helped me with my laundry

staff is superb, wifi good, no parking, but you can found place at street, we parked car at pedestrian way - it's

ich is a shame considering most people come to madeira for hiking) and i

asked about the washing machine and were told that it would be 5 euros for washing and drying the laundry in the machine

view from the room, the room itself, clear and safe access to the ocean, helpful staff, beautiful breakfast, served in probably one of the best sports in the madeira island

to top it off, the daily all-inclusive breakfast and dining experience at avista restaurant was fantastic

we very much enjoyed the infinity pool and played some tennis on a well maintained court

breakfast was excellent

breakfast at cliff bay was outstanding. overall our stay was very pleasant.

excellent room service

the food was a winner for us, there was a poolside bar/cafe that you could order room service from or eat outside in the sun for some incredibly reasonable prices especially for

they charged us 3 for room service without even notifying us

the pool and territory of the hotel are incredible

pool bar food and breakfast was very nice

maria from the room service was very kind and she made a good job

the hotel is well-equipped, pools, fittness rooms, daily room service are also provided

nice pool, room, breakfast, dinner, staff, sea view etc... near centre!

public transport and aerobus, big pingo doce in neighborhood), fully equipped kitchen, tv, good wifi, pool

view, cooking facilites, spa, jacuzzi, sauna, indoor & outdoor pools, hotel restaurants, shop, late check out for 15 euros available

wifi was operational but not strong

wifi was atrocious

nice swimming pools with bar & towel services

spa, room, balcony, view, public areas, pool

ll, restaurants, bar, pool) and rooms were very clean, the back pool was wonderful

) for breakfeast include only cheap juice and crossans, if you want to eat what is

room service clean every day

the room service was everyday which was very nice

room service

room service can be better rather than charging 3 euros to bring a bottle of water

in isolation for the first night til our test results came in and they provided a jug of milk and room service meal

was renovated, all new and extra clean and fresh, balcony with view on the ocean, own kitchen with all equipment

golf cart still waiting for repairs

about 20 free parking spaces first come first served

shower was very good and wifi also good

the staff was very helpful and kind, also from the breakfast area

the spa was wonderful as well as the pool

spa was very pleasant and relaxing

we had rented a car from the airport

the spa facilities were great and it was good to be able to unwind after a day of many activities

quarantined after covid test was a delight to relax in our room ( on balcony) with a splendid room service meal of sea bass & bottle of red listening to entertainment with a climate of (-) room service is available as an option and is delivered well, but the selections are limited and (+) room service was brilliant (victor) (+) due to corona, room service only limited to italian in house restaurant il basicilo that offers good pizza, great (-) the room service menu had a very little (-)quality of food provided by room service (food was great at the restaurants). (-)room service closes at 10pm, which leaves families a little hungry when flights are delayed and (+) room service staff very friendly (-)staff not particularly friendly, suggest swapping them with room service staff, they were much better (-)room service not open on day time. no restaurant (only pool bar)open on day time. (-) basic food (room service, bars) have room for improvement

peaceful hotel with huge beautiful botanical garden, 2 exterior swimming pools (+ 1 for kids) with lots of sun beds, 1 indoor pool, 3 restaurants, spa center

there was live music every night just under our balcony which made it hard for the kids to sleep

between the pool and kids outdoor playground, indoor activity center, and mini golf area the toddler was entertained

own right side of hotel)

room service and cleaning staff did a superb job

about it is top class, from location, views, super professional staff to amazing food, great room service and spa

excellent room service, very good breakfast selection

room service is also good

room service - amazing food

unfortunately our room did not provide a menu for restocking of the minibar or room service (we didn't bother ask either) but this is easily solved by the large supermarket (+) plenty choice with breakfast and room service was good (+) the cleaning and the room service was superb

bar and restaurant provided great breakfast and happy hour

location with fabulous access to the ocean for swimming and a lovely pool and sun terrace

great breakfast, view and pool. also lovely staff.

breakfast was superb, huge choice and beautiful views over the ocean

was buffet only and cost 25 euros which was too much, it shouldn't be cheaper to order steak over room service than a buffet

use people stay at hotels to wash dishes) we were told we would get a gift every

room service and food in general wasn't great, but there are tons of restaurants nearby.

were open and we were melting inside the room until early hours of the morning when we called room service

washing dishes apparently is not part of room service

you can get room service as well

is new, facilities are clean, good views, room service was kind with nice additional touches

view from terrace staff very friendly & helpful excellent food their room service is brilliant i really like the welcome drink idea

room service menu was very

cute touches every day with a snack left in the room together with room service

great breakfast great facilities swimming pool & sauna great helpful staff

really solid hotel for what you have to pay. especially great breakfast.

rridge, honey pancakes, etc

indoor and outdoor swimming pools, spa facilities, great choice for breakfast, good size rooms, view from the room, brilliant value for money, fridge,

rich and delicious breakfast

chose the regency cliff solely because it is adults only - like most adults we are not travelling with kids; and do not enjoy being disturbed by

gave us great tips for how to plan to see the sites for the duration of our stay good wifi reception throughout hotel very cool that they have a handler with a bird of prey to keep

bar and lunch at the pool very reasonable and the staff helpful, friendly and are doing a fantastic

young chap at the pool/spa was very unfriendly

expectations, the room size, relaxing indoor pool area, comfortable and stylish seating in the bar and excellent

offer massage at spa area

staff were so friendly, food was great and the pool bar was just what we wanted. thank you!

the spa can be improved

good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood

room had seaview and was on lower floor but easy to get to pool etc

apart hotel didn t had room service but we were able to order at the bar and take it to the room

room service food on first night was poor quality

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

hotel is clean, room service is doing a great daily job to keep the room tidy

-) daily room service

we didn t use the gym or the pool but it s nice they have these facilities

view, baroque interior, beautiful garden, delicious breakfast, lots of entertainment nearby but still a quiet

the welcome glass of champagne at the bar was a lovely detail

the gym was unventilated

the hot tub next to the pool was broken. the gym is poor.

daily room service

i loved that the staff allowed us to use the gym showers after we checked out as we went hiking the day of our flight

we enjoyed the breakfast as well, very nice selection of available food

excellent breakfast, staff and accommodation. breathtaking view!

amazing swimming pool

facilities are great: swimming pool, patio, private parking, etc

the free shuttle ride to the town was very much appreciated but we also caught the bus to and from funchal

breakfast best i have had at a hotel in a long time

a swimming pool at the top of the hotel, and a small garden, with a scenic view and some tables to seat and

there is a drinks/lunch bar next to the pool as well as pool table, sauna and spa room (spa sessions have to be pre ordered (+) the rooftop pool and bar areas are a must see and if you care to walk you can quickly climb up hidden staircases outside (+)location, fantastic view from room, restaurant, pool, bar etc (-) bar wasn t open and public areas lacked atmosphere at this time of year (early march) (-) no bar area open in evenings

good room service, friendly staff , all spoke english but little french, lovely gardens and

swimming pool facility and spa is old.

only disappointment was not having an outdoor heated pool

lovely walks across and around the property and golf

swimming pool facility and spa is old.

the weather wasn't great during our stay, but otherwise the pool area would have been a vibe

there is even a parking garage under the hotel

and kind staff, plentiful breakfast, a beautiful terrace with swimmingpool and view to surroundings and the ocean

swimming pool, sauna available for guests

staff was super helpful and lovely, and the parking amenities were great

there was therefore a big temperature difference between the kitchen, where there was no radiator, and the living room, where there was a radiator

kitchen could have had some more knifes and a sharp ones too, better chopping boards and bigger

we stayed with our kids and rented two houses — everything was just perfect

friendly peacocks greet you in the mornings :) the kitchen/living area is well equipped

no washing machine, but laundry service offered by the host

would prefer a real oven over a microwave and a washing machine but there was an option of having laundry done for a fee

great high quality cottage, nice farm garden, free parking, very friendly host

the bed was exceptionally comfortable, kitchen facilities generous and water pressure/heat excellent

quiet, great for light sleepers :) the cottage itself is authentic, with cosy furniture and the kitchen is super well equipped, anything you could think of is there

wonderfully situated bungalow in a parklike garden + well equipped kitchen, living room, sleeping room, outside area with garden and terrace + friendliness of host

did not spend any time in the outside pool - it was too cold but inside pool was ok

breakfast, room.

view, friendly service, sufficient breakfast, good location, clean, comfortable bed, 3 swimming pools, good price, thank

nice view, friendly service, sufficient breakfast, good location, clean, comfortable bed, 3 swimming pools, good price, thank

table tennis kept my kids entertained and so did the volleyball pitch

the pool is cold - but i still loved my bracing swims before hot showers

we absolutely loved the breakfast by berta and pool!

very friendly and helpful staff + green and spacious territory + private parking + location is close to airport, funchal and hiking/beach spots + breakfast every morning

there is a supermarket and a restaurant within walking distance, and parking was always available if you rent a car

made us takeway breakfat for the plane,very kind ud83eudd70ud83eudef6 stunning garden with sauna, pool, massage placeud83dude0a and those flowersud83eudeb7ud83eudd70 definitely will come

the food was great, and the breakfast was also very enjoyable

included breakfast is a bit basic but i was happy with it

maybe bit more choice of breakfast options

a spacious and comfortable apartment, delicious breakfast, friendly and helpful staff

view we loved having breakfast watching the view

a big thumbs-up goes to the hotel for fantastic room service, very helpful and friendly staff (reception and any kind housekeepers) and their great (-)room service had a tiny menu and... they charged 10 euros to deliver it (-)room service, offered a white ham & cheese sandwich (paid for

the indoor pool

rooms are spacious with an amazing ocean view

location. nice brightly lit room excellent view lots of parking options

would have preferred at least 1 freshwater pool

great room service

hours in hotel room until results of covid test at airport came through but had mini bar and free room service plus sea view from balcony

we also just wanted to stay in the hotel one evening for food but there was no vegan option on room service and the restaurant buffet was limited so we ended up getting a food delivery to the

amazing stay! the room was great! breakfast was simply wonderful! staff attentive.

if you travel with kids, this typical for madeira beach will not be nice -very quite atmosphere, no loud music or

the kitchens are decent

the first one, in the bathroom and kitchen, the second one, the bathroom, the third one, in the fridge

numerous restaurants around also but none as close as there own lovely garden /restaurant with a bar all the grilled food is cooked on the coals within view

small kitchen which is big enough to prepare breakfast and a small dinner

breakfast is just ok

d only

well equipped room with an amazing view of the sea, room service was great and breakfast had great variety - especially liked the omelette station

of food, the room service price was good, every day there was a program for children and evening

didn't try the buffet dinner but had room service, and that was fine

polite staff, always smiling; the woman who cooked room service dinner for us was the delight of my day

the place was also very clean, well stocked with soap and shampoo, the room service was great as well, no complaints at all

the room service was perfect

called a spa resort but facilities were not great, max 2 people to enjoy

the property has the second area down the road with gym and kitchen

surroundings, rooms, facilities, breakfast, pool