if you call them, they even provide room service

garden, the views, the swimming pool, the decor, the hacienda style, the kiaking, the location, the breakfast, the beds, so clean,

a beer in the hotel restaurant is three times more expensive than any other bar

the wifi was very good

lack of breakfast options

pool too cold to use, restaurant staff inattentive.

good pool and access to the lake

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service, waited almost and hour for a margarita and a mojito, never heard anything back from

the pool is fantastic for kids

the kids enjoyed the pool

stayed at the rooms at the back, nearer the road and pool and they were kinda dark and stuffy

the pool is beautiful

i stayed in the beautiful new a frame with pool

it has a gorgeous pool, hot tub and sauna

to note, there are only 4 sun beds by the pool and they get snapped up quickly in the afternoon

the hotel is very nice, the service is super friendly, it has a restaurant and room service with reasonable prices and delicious flavors, very spacious and with all the comforts

pool water was extremely cold

was no mini bar no english speaking front desk agent the restaurant did not serve drinks the pool was dirty no toilet paper in the common bathrooms only one roll of toilet paper in the room

no tv or anything for the price of the room i pay, i feel the room have nothing special, the pool was no clean at all and the restaurant have hours for service, an example its they don't serve

staff was very pleasant and attentive, the rooms were very clean and beautifully decorated, the pool was beautiful, and there were many seating area

hotel has a beautiful view, pool, and gardens

room service was also not good

room service was super quick to deliver our morning coffee

room service no tea/coffee facilities in room gardening machinery is noisy and starts early garden

no room service at the time.

they did not have room service and were not flexible at

didn't like that there's no room service

served us room service dinner even though we got there late and the kitchen was almost ready to close

breakfast included the food served in the restaurant is quite bad no room service the beds are extremely uncomfortable our patio wasn t cleaned so we could use the

oh and the wifi is great throughout

the property lacks a pool.

had a hiccup with our breakfast initially, after some back and forth hotel agreed to include the missing breakfast but it

breakfast with a view of the volcano was pure paradise we could have stayed another week

breakfast that is included is incredible, the cabina was amazing with the most incredible views,

property was beautiful, the pool needs a little more chlorine since you could tell it was getting green at the bottom