bar/restaurant area could've been open since the pool was open and it advertised starbucks coffee and that was not

beds, room temperature, large bathroom, good parking

pecially for uhauls), walking distance to restaurants, right off the highway, receptive

they did not salt the parking lot and it was a sheet of ice in the morning

upper floor rooms should ve been available because the parking lot wasn t very full

everything was in good order. the pool area in good order and breakfast was very good.

nice breakfast, staff was great, clean rooms..everything was great!

parking lot was well lit.

staff, breakfast, beds, parking, location and pool were amazing!!

to get to off the ohio turnpike front desk staff was very accommodating parking was easy and

room service is non existent

we love this location with many shops nearby and some restaurants in the same parking lot.

there's no hot tub, but the pool is nice

convenient. had two great restaurants that shared parking lot.

short drive up to the lake shore to see the sunset at a park with free parking

pillows were too soft, no extras in room, hotel bar closes at 9 pm and not open in morning

in the morning in the lobby were sometimes lacking, the service in the 1833 restaurant and bar varies, and after multiple stays over the past year, there also appears to be some variability

there on fridays, check out the birenbaum in the basement of the hotel, an oberlin college-run bar that many times features campus or outside musicians for entertainment and soothing

limited parking amidst construction. this is likely temporary.

the lobby, bar and restaurant are beautiful

may have been loud wild kids

can breakfast be served at least until 10:00 am? also, could check outbe at 12pm.

the breakfast

do'nt work , the vent fan in the bathroom sounds like a popcorn maker machine on steroids the wifi is so slow it times out and do'nt connect ect

not a good breakfast... very little to choose from.

outside of our room when we arrived, there was a room service tray of partially eaten food on the floor in the hall--the tray and its disagreeably

wasn't working and they didn't have a sign hallways were hot and elevator smelled horrible and no room service and safe in room didn't work

the room service was good too, fast, hot and home made

no hotel restaurant/room service as

room service would be a nice option

the pool and hot tub

good shuttle service

nice staff, clean and comfortable. good shuttle

thing was the pool area could use a slight make over

airport shuttle

wasn't very clean (used cup under the bed; toilet seat had flaws; towels had some stains) -room service didn't refresh the room (-) no room service (-) check out is at noon but be prepared for room service to knock and open your door at 9am asking if you checked out (-)room service daily, not serviced any of the 3 days (-)minutes later, someone opened the room door and made his way into the room, turned out to be the room service manager who was checking on the room (+) no room service to clean or provide new towels (-)room was next to noisy people. no room service. no hair dryer. (-)room service never cleaned my room or even knocked on my door (-) it also said there was room service which was false (-)lukewarm water to shower, cloudy pool, restaurant & room service not available ( overnight on holiday monday )br door won't open once closed

breakfast bar is bland, tasteless and not worth the $12.99 hotel charges for it at all.

hotel with large hallways, comfortable rooms, nice pool, spa and gym

location very near cle, the airport shuttle, nice breakfast and they opened the bar recently

wifi did not work on the 1st floor. informed people at front desk but they seemed confused.

breakfast was fine - no bacon & eggs but lots of other variety

the parking lot had potholes in everywhere weeds growing in the landscaping everywhere

breakfast was great. location very convenient. rooms clean. staff friendly and helpful.

parking lot very empty

it was big enough to park my truck and trailer.

the location and the room service was great.

night room service was convenient but would have liked more menu choices

needed more room service options.

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could not order

room service took an hour and a half

room service, room was extremely small, bath tub was disgusting and was not properly cleaned, old

free and easy parking, delicious room service, great staff

wish they offered room service

room service was good. beds were great. shower was great! view was excellent!

room service. pillows

room service was excellent

did not like the behavior of the room service employee, and there are not many facilities services, as well as the cleanliness of

room service and valet parking

room service was an extra $5 to bring food to the room

the room service menu could be a little more robust.

room service was a debacle. they lost my order. it took an hour + to get pancakes delivered.

also the breakfast room service was delicious

room service was quick and delicious

we had room service bring me a drink, my daughter and i went to the restaurant and had pizza

room service food wasn't that good after 11pm

this hotel is offering daily room service for making beds and linens- thank you

what we didn't like was the closing of the urban steakhouse and non-access to room service

of breakfast service, neither in-person or through room service

plenty of towels on daily room service but no wash clothes.

no room service

called for room service never received items, wasn t charged

the rooms, the restaurant, room service. the cost

only complaint would be room service came in togo containers

room service food had a good menu but the actual quality of the food was only okay.

staff from the front desk, to room service to maid service

towels were worn. no room service done yet when we got back sunday afternoon.

website stated the hotel offered room service - which i had planned to use fathers day morning, but this location does not do room

we were also not informed ahead of time that room service does not clean unless you stay for 7+ business days

room service was not offered because the hotel was sold out and i didn't pay for that because of

no help with baggage or parking you had to pay room service was poor

responsive room service and towel

room service came within minutes of me call for assistance

i would be nice if the reinstated room service

room service and cleanliness

room service was great and most of the staff were friendly

we ordered room service the food was delicious ordered the half chicken, cesar salad, crispy pickles and humus

our room service dinner was excellent

it's difficult to get room service to answer their phone.

we were very impressed with the quality of the room, the attentiveness of the staff, the room service meals, and other services like valet parking

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

room service wasn't very good - the quality and temperature of the food was poor

the room service was really good

both restaurants plus room service were top notch

room service was exceptional and the bathrooms are huge and nice.

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

room service was quick and delicious

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

to order room service for breakfast 2 days and there were problems both days

we also did room service for

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

if you use room service it's a 22% gratuity charge and also 2

if this place could get more consistent service and either have a restaurant or room service or get an arrangement with local restaurants for delivery, i would never stay anywhere

great staff and room service

as with many accommodations nowadays, no daily room service

we did call room service and the front desk for extra towels and they never brought them.

breakfast was very good