menu could ve done with some simple and more filling dishes (we had to order room service after dinner and i wouldn t consider us a big eaters) (-)only upset was being charged an additional service charge when we did not have room service (+) wonderful room service, staff are always friendly (-)maybe a bit more variety on room service menu, but still beautiful! (-)the room didn't have a mini fridge for our cold stuff and that when we had room service 2 nights in the row no one came to collect the dishes and when the server brought our (-)charged us 11 for a bottle of water through room service (+) sticky toffee pudding on the room service menu was lovely (+)lovely staff, room service amazing. food could have been hotter but delicious (+)facilities in room - biscuits/tea and ironing facilities lovely staff - couldn t do enough room service is fantastic bed (+) very good breakfast and evening meal room service (-) tried to order room service and told harshly that it s not available

wifi was very slow but fair enough!

bar area was peaceful

plenty of parking space

plenty cr parking

location hotel room was spotless, daily room service helpful staff

bar was very comfortable and the evening meal on the first night was exceptional, really good

stayed here with my three kids the room looked like it hadn't been cleaned for 6 weeks one power supply in the room the

i had free wifi which helped me with my work

staff are rally helpful and pleasent. wifi was fast. beds were comfy.

didn't tell us any information like what time breakfast was served from and till or if room service was avaiblbe ect

efficient, friendly and helpful staff excellent room service

room service was excellent as was our room

wifi was fast , room service was

restaurant not comfortable to sit in so had room service the second night

wee bit noisy but stopped when bar shut at 10pm so not much inconvenience

car parking was great to have too

the bar downstairs was good atmosphere the staff are friendly and very helpful

the rooms are great with the bar being friendly from the staff and patrons

location , parking and welcome by staff , all polite and friendly

warm welcome and quick room service.

leaving the hotel to see our friends i asked in reception for soap to be left in the room by room service

e to covid) but room service was available

no bar in the evening or room service for drinks no one on reception at 10pm when we came in and the staff they have do

lack of beverage facilities, room service

the day before i had spoken to a receptionist to ask if they provided room service to which she said yes they do

i got charged 5 for room service which i couldn t believe as the hotel was so quiet

just think there ought to be menus for room service in the rooms,no tv instructions in the room you couldn t get menu for tv channel

no room service is saddy waddy but friendly reception man gave us snacky wacky

requested one double bed but they joined two single beds very uncomfortable, requested breakfast room service between 9-10am , they knocked at the door 7-45am, washbasin taps were loose etc

executive suite was very comfortable and we made full use of room service for breakfast to the room in the mornings and staff were very fast and polite when

mould in the rooms including damp in the dining room dirty pool, no room service

loved the food and room service

the room service was good too lovely staff

friendly and helpful staff. excellent breakfast and great room service.

we ordered breakfast room service and was very impressed on how it was hot on arrival and on time we will definitely

room service was very good - delicious food and served very quickly on a large tray with everything

there was a handout on check in noting room service was available but no brochure or any details on what that included, or anything

shower and blowing his nose muffins didn t come with out breakfast and ordered these with our room service shower also had old conditioner on the

service was generally very good, although being unwell, i d decided on room service and was more or less told i should go down to the bar to see what was on offer, then

we arrived at around 8pm , maybe just before and restaurant was no longer serving and no room service, receptionist did recommend a lovely pub about 5 minutes walk away which was

room service was good too

this last trip i tried the new house burger for my room service dinner

food was lovley, breakfast, room service and evening meal

toiletries or room service menu in the room

the dinner room service menu was great too

room service dinner prompt

, staff were very helpful , even carried my heavy bag to my room which i was most grateful for, room service arrived very quickly

room service past the restaurant open times would have been great, or a vending machine

breakfast and room service food were excellent. staff were lovely. no complaints with the room

your meals from the restaurant and carry it back to the room, up stairs and though fire doors, room service would have been a great offer

the restaurant was full and couldn't seat me so asked for room service

had room service and the food wasn't very warm

room service breakfast was excellent and delivered on time

room service trays were left in the corridor from my arrival on the night and were still there at

opportunity to have room service meals if required we will be back again when fully open to enjoy all the

the free room service is a great bonus, good comfortable room and great restaurant.

room service menu is a bit pricey and limited would prefer the food from the bar

a simple menu for room service would be good

staff were very friendly and helpful and the rooms were immaculate. loved the room service.

room service could be better food, i was expecting homemade onion rings but was ok

room service only serves until 10

room service quick and tasty and hot

currently going threw a problem with the hotel for charging me twice and my girlfriend once for room service that we only ordered once and it s taking quite a while for the hotel to refund

room service extra charge

added bonus of live entertainment in the bar on friday and saturday night

m not very techie

parking is free, but spaces are a little tight

we didn t get to spend much time in the bar as we were otherwise engaged but this was perfect for what we needed, we would definitely

parking facility is adequate

everything is covid safe and you have the option of room service if you re staying, which is great

the boys thought it was fabulous and as one was poorly on arrival the staff made sure we had room service brought to our room

good selection of local beers in the bar and comprehensive menu for evening meal in restaurant

the parking entrance is narrow.

there is alternative parking

had a charming ambience and the food menu was excellent and they accommodated our needs for room service

no room service, customer service at breakfast was below par.

however this was easily solved as we chose the excellent room service

there was no toilet brush and apparently the room service don t have one either as the soiled toilet remained soiled after the room was

we couldn't lock the door from the inside and room service almost caught an eyeful

there was a dj in the bar that played until gone midnight, we felt like we were in a nightclub - no mention of this on

great location bar staff lovely

bar and restaurant staff were very helpful, food was reasonably priced and very good

but personnel from the bar help me

good location to the m4. good car parking and friendly bar staff.

room service available, breakfast was nice and served from an early time

during the night and breakfast not great a little over cooked and the 50 taken from you for room service shouldn't be if you need room service pay at the room when things are delivered to

would have been a good idea to have a room service menu not enough parking

beautiful hotel, lovely quiet clean rooms, great food, ample parking

sauna hammam and gym were closed but no mention on the

room service also available

room service available - the receptionist said they were short staffed

above - no room service but they dud bring us more tea, coffee, milk etc but bed was unmade and bathroom not

is very tired my mattress was very old needs replacing i stayed two nights no room service spa is in need of a clean up no lockers for valuables breakfast on sunday was a hot

room service for snacks in evening for those not wanting full meal but busy chef not meeting those

didn t eat in the pub as planned as too tired unfortunately, but room service was excellent

we had a lovely room and had the option for room service, comfortable and we slept very well too

did not realise thursday was quiz night but room service good.

the owners were very accommodating as i arrived late and they were happy to arrange room service for me

our kids slept on the sofa bed and were very happy with it

the breakfast was delicious,and room service was great

room was big. staff were helpful & room service was good

there is teas and an expresso machine available, but also reasonable room service

room service took a good while but when it did come staff were very apologetic and food was great

no room service

room service although our phone did not work - we had to make our requests at reception for the

was perfect, the room with a view, room service

large room, very clean, great room service and friendly staff!!

great customer service, so friendly! room service breakfast was lovely

room service breakfast was exactly as we wanted, well cooked and warm and delivered on time

we ordered room service a few times and it was very quick to arrive

staff was great, room service

room service

view from room , room service , good breakfast choices.

good buffet breakfast. excellent comfortable room and bed. timely room service and good food.

efficient room service

room service and breakfast were both excellent

breakfast was incredible, room service was just as good

room service very reasonably priced

we didn't book breakfast or use room service but was great to have these options available

value room service

nice range on the menu in the restaurant and room service for gluten free

staff, breakfast are also lovely, room services available and very good value for money

it was much appreciated after a long journey the female bar worker in the evening who did room service really kind and efficient - great staff

disappointed with the room service meal that was ordered

the only thing i would have liked is to have the option of milk with my coffee when i ordered room service

big points that i got the chance to have room service, i like that i get the the chance to eat in my room

room service took a while

excellent room service and first class food

i ordered room service and had breakfast there the next morning

room service out of hours menu lovely pizza but ordered sticky toffee pudding that came without

room service was bang on time and plentiful just wish the room was slightly bigger with better

room service was great, nice food and speedy delivery

quiet comfertable room with room service

a great selection on the evening room service menu

room service is brill enything you want they give

room service breakfast is a bit small

room service ordering easy

stay in your hotel when we visit cardiff and we always get a pleasant stay, we normally order room service as it s easier with our baby, and it s always tastes incredible and gets to us

their room service is to die for

i liked being able to whatsapp my room service order

we ordered dinner and it came fast and the room service was efficient

the bar was shut when we got back but room service was super quick

there was no room service or restaurant on a monday either

our stay but the floor was quite dirty and dusty it had not been swept or cleaned and even after room service on the 2nd day, the light fittings also had cobwebs but staff were polite and helpful

originally we hadn't paid for breakfast but after checking in we found we could have room service for 7 pp

improved room service menu options

snow meant the food festival was cancelled but the room was so comfortable we didnt really mind room service dinner was excellent and

breakfast was great plenty available freshly cooked .

the room was very clean and tidy and they provided a cute coffee bar for the morning with local coffee and a range of fresh milk upon request

single noise which means you cannot sleep no phone in room to ring room to room or reception/room service bathroom/beds/ room lighting need renewing not practical or

you have to choose 1 plate any extra will be charged separately and the tast is not that good no room service there was no air conditioner despite the extremely hot weather, we had only a fan

having a small table in the room would be good for room service.

room service was excellent

offering covid room service

ordered room service

i could not get food from the restaurant or even a sandwich from room service as the kitchen was closed

ordered a room service and specifically mentioned not to do it in my absence but the room service team

which was a converted bedroom ud83dude44 restaurant was closed but would do a room service ud83dude44

room service, was there fir 5 days sheet on bed didn't change room only tidy twice

we ordered room service for breakfast food was outstanding fresh hot plenty of it and good variety

everything from the room service to the staff

a foo fighters gig but we got upgraded, the reception team were amazing and we were able to order room service when we got back from the gig

1 lift working , cause we stayed 2 nights , our room didn t receive room service on second day, no one gave us wifi code and most disappointing that tables were booked

room service great and the food outstanding