cd player), mini bar was empty and room service is very limited

advertised as being in the room are not available

they were extremely helpful and accommodating in room service and in helping us plan day trips

room service or any food/beverages available after 9pm, and there is almost nothing around in the

swimming pool

the spa is very relaxing and easily accessible

veled) shower cabin

was comfortable and quiet, the staff was super helpful and the bar was a great place to unwind with well prepared drinks

everything was great; a very wide selection at breakfast.

the wellness has 2 nice sauna and a pool

wifi did not work at our room, i missed eggs at breakfast, but given the price, the breakfast was

wifi is weak and spotted

wooden floor, simple furniture but functional, including a desk, a spacious wardrobe, good wifi, fridge, telephone

super nice and spacious room very clean very bright and had a desk to work and wifi.

wifi was weak in the room 5, a room facing the beach (although it was good in another room i stayed

the room service was excellent

room service food was not the best

the air con barely worked and all the numbers of the telephone for reception and room service etc were all wrong

could use some service (order food/drinks there) and would be nice for a 4 star hotel to have room service too

you can rent a film or get room service through it

need to wait for your airport test on arrival covid results because they don’t charge extra for room service and you can lay in the sunshine as long as you stay away from others

beautiful, comfortable room. excellent breakfast. very close to airport. very convenient.

great food, great sea pool, great views.

sea pool amazing also as relaxing place, kitchen and bar with excellent service, drinks and food, shuttle service from and to the airport

super efficient shuttle service to and from the airport

room service forgot part of the order but apologized and did not charge

we opted to have breakfast delivered via room service, which was great and arrived bang on time (however, this was also an additional

took 2+ hours to receive room service

for a smoother topper and got one, parking space (obviously not free of charge in the past), room service cleaned our few used dishes (thank you

paintwork touch ups needed here and there no beach, rocky shoreline, but still a lovely setting room service selection not extensive and seemed to be a task for the reception when it was

the pool area is absolutely stunning, perfect for relaxing and soaking in the atmosphere

en though it was sadly a little too cold to dip in the pool)

the parking is great too

gorgeous place and amazing breakfast and service! quiet location and private parking.

rch 2025)

lovely villa with well-equipped kitchen, a short walk from a good grocery store

lovely cottage with a wonderful garden. good location. the kitchen is very well equipped.

quiet, great for light sleepers :) the cottage itself is authentic, with cosy furniture and the kitchen is super well equipped, anything you could think of is there

rtensias) with 2 bedrooms and one open space for kitchen/dinner/living room

great place to work (doing video conferences all day, wifi ++) and good starting point for hiking and exploring funchal (10-20 min by car) (+) clean and comfortable cottage with well equipped kitchen, central heating and wifi (+)location is splendid, huge own forest garden, the concept of the house is great, the wifi works well, the sleeping room is spacious and the beds are good

the kitchen has everything you need if you decide to stay in and cook for yourself on a rainy day

the cottage has everything you need, from kitchen supplies to a heater

kitchen could have had some more knifes and a sharp ones too, better chopping boards and bigger

the kitchen has everything you need for cooking meals

friendly peacocks greet you in the mornings :) the kitchen/living area is well equipped

d only

room service was poor, paid water in a room

well equipped room with an amazing view of the sea, room service was great and breakfast had great variety - especially liked the omelette station

didn't try the buffet dinner but had room service, and that was fine

polite staff, always smiling; the woman who cooked room service dinner for us was the delight of my day

the first one, in the bathroom and kitchen, the second one, the bathroom, the third one, in the fridge

small kitchen which is big enough to prepare breakfast and a small dinner

numerous restaurants around also but none as close as there own lovely garden /restaurant with a bar all the grilled food is cooked on the coals within view

small kitchen which is big enough to prepare breakfast and a small dinner

the kitchens are decent

we also just wanted to stay in the hotel one evening for food but there was no vegan option on room service and the restaurant buffet was limited so we ended up getting a food delivery to the

great room service

hours in hotel room until results of covid test at airport came through but had mini bar and free room service plus sea view from balcony

quality and cleanliness very high. lovely pool, gym and leisure area.

nothing for kids to get distracted with!

a big thumbs-up goes to the hotel for fantastic room service, very helpful and friendly staff (reception and any kind housekeepers) and their great (-)room service had a tiny menu and... they charged 10 euros to deliver it (-)room service, offered a white ham & cheese sandwich (paid for

beds, good wifi, lots of outlets

spa is clean and peacefull with a small cat who comes for hugs

parking was an issue

in the galomar

terrace, spacious room, welcome drink, breakfast in the room (because of early check in), the hotel is near to the

breakfast was good and a large selection to eat

included breakfast is a bit basic but i was happy with it

excellent complimentary breakfast and complimentary bottle of house wine included with our stay, not to be out shined by an

very kind and polite to us, also the other lady who speaks spanish and also the boy during the breakfast

good room service, friendly staff , all spoke english but little french, lovely gardens and

the spa and pool area, both indoor and outdoor, made our stay even more relaxing and memorable

we loved having breakfast served to us outside the main house. so grand!

the breakfast and dinner were very delicious, i believe that everyone will find that will suit their

pool was really nice and the overall atmosphere in this country estate is very relaxing and quiet

table tennis kept my kids entertained and so did the volleyball pitch

no wifi in the room

wifi only works at reception, it's a bit uncomfortable

the walk from the other buildings to use the restaurant. lack of wifi in the main buildings.

the amenities, including a beautiful pool and spa, are top-notch

comfortable bed, quiet location that was in a beautiful setting in nature, breakfast was good, parking was

the breakfast is so rich that i couldnt try everything in four days

rooms are comfortable and breakfast was delicious

the gym was unventilated

historical feeling and beautiful location, parking

lovely outdoor pool too, although it was a bit cool when we were there so we didn t swim

the restaurant is great for breakfast and dinner, and we loved the pool with this magnificient view

for the rest of the days we used either the hotel shuttle , or the regular buses

can only think of two minor things: the breakfast is just decent

plenty of space to relax by the pool and the garden next to it

gym/pool/spa were great

outstanding breakfast, very kind staff, beautiful view. has free parking.

the spa and sauna experience was very disappointing

we had rented a car from the airport

were very nice room had a lovely view and was quiet except for first night with wind no big deal breakfast was plentiful, and the restaurant had a great selection they operated a shuttle service

for example, the hostel does not offer laundry service anymore

staff is superb, wifi good, no parking, but you can found place at street, we parked car at pedestrian way - it's

asked about the washing machine and were told that it would be 5 euros for washing and drying the laundry in the machine

clean bathroom, rooms are big enough for two people,with international channels and good wifi

ich is a shame considering most people come to madeira for hiking) and i

phone in the room didn t seem to connect with reception so had to go downstairs to ask why the wifi didn t work - turns out it s written down incorrectly on the card they give you with

the rooftop terrance had a bar but wasn t used and it didn t look like it had been used in a while, that was a small let

wifi worked very well

and a laundry room 4 mins away

i have not been able to get a good wifi, i was connected but unable to load pages, too weak

very clean rooms and remarkable everyday room service with

it is also an ig dream for photo spots from the indoor pool glamour to the garden rooftop

huge and comfortable bed, nice breakfast with wide selection of food, nice tiny private swimming pool , wonderful and friendly

the rooftop bar is highly ranked across europe and they have fado every wednesday

breakfast is rich and changing daily some fruits or way of making the eggs

the room service food is of better quality than breakfast food

we were made to feel welcome and comfortable by the staff, who provided us with room service while we waited for covid test results

ich came back within 7 hours)

breakfast, very comfortable bed, very helpful room service & reception , great pool & bar on the roof terasse, perfekt location in the middle of

room service was

the host had breakfast ready for us earlier due to our early flight. extremely accommodating.

free parking

parking is a bit further away and the parking spaces are a bit small

e book) was a bonus but a little far away to be trundling cases along the cobbles

breakfast was good

the staff were exceptional, from room service to all the waiters and waitresses who could not do enough to make all of the dining

limited room service menu

the restaurant serves delicious food and the room service menu is also excellent

e walked down but a bit too far

nger and pianist)

you can have coffee or food there and swim in the pool if you want

we used the pool and it was very nice as well

rooftop swimming pool with nice views over funchal, delicious breakfast, comfortable rooms

even had a pool and seating on the roof

bar

the room service food was later than promised and cold on delivery

room service a bit hit and miss with replenishing tea and coffee

didn't like being charged 5 room service, to deliver a bucket of ice & 2 champagne glasses to our room

good location good room service decent value

gym pool spa etc were all fantastic facilities

) -the view

room service was a bit sloppy and would take my shower towels away for example

breakfasts, additionally, great idea when you can decide when room service need to replace your towels, and when you skip day, money will come back to you, free

were in a superior room) -room service: very easy over the hotel qr code, good food

is until 9) because we went for the sunset which is at 8:30, but we

cruise in front of the room service in the bar in the evening was slow

i like girls from room service - they were nice

only downside was the room service

nda confusing) and some furniture feeling a little 'tired' compared to how fancy

great room service

my mum was ill and they were fantastic bringing room service and allowing us to stay in our

the hotel had no room service for food, or for lunch or dinner

customer service, poor room service, no minibar, broken phone, non-working safe, poor shower, ice cold indoor and outdoor

the spa, bar jacuzzi and room service was not available

has all the facilities one expects with a 5-star hotel: gym, swimming pools, room service, bath etc

we loved eating room service

we ordered some room service and the food was delicious and not expensive

asonable prices and extensive menu) on our room balcony and the restaurant was

om service, bar)

outdoors, big indoor pool, nice restaurant for breakfast and dinner and attentive service

staff was so friendly, not sure how the staff found out it was my birthday but room service of champaign was sent

were no tea and coffee making facilities in our room and getting room service was difficult using the phone

no one took the room service away and didn t take the rubbish from the room

things were missing in room, such as room service menus etc

room service was friendly and flexible

as it was close to perfect) i would say the lack of vegetarian options in the restaurants and for room service

room service coming to tidy up the room twice a day were highly appreciated

from the concierge team, to room service and house keeping, to the staff at the restaurants and pool area, they are all very

so 1 coffee/tea each before calling room service for more

ze, equipment, great terrace with an amazing view), great service

room service while we were isolating

the room, breakfast choices and location were to our satisfaction.

the breakfast was delicious, the bar was great, and the pools were amazing

kids went to bed, pulled doors shut and we sat on the terrace with drinks from joe's bar

the wifi was not working so well in one of the rooms

didn't love that in order to get room service you get charged a 15 fee

we enjoyed the food at the restaurant, room service is great, the bar and the pool area is high quality and well maintained but what made

gain access to room service without using the phone

more extensive room service menu and menu in

thing i could possibly say - maybe more complimentary coffee/tea/milk and a wider selection of room service

the chocolates, two-time room service everyday, the complimentary two night room upgrade.

they serve dinner only till 9 or 9:30 pm as room service which was very bizzard and wired for a 5 star hotel like this one, although when i

pools, spa, restaurants and bars, staff, amenities, room service, rooms in general, all is amazing

the suite rooms have a separate kitchen and there is room service available so private dining on the terrace is a very pleasant availability

good choice at breakfast,would have preferred

from reception to dining to pool and room service, staff were amazingly welcoming and helpful

pay 5 euros for ordering cutlery) and to provide coffee, tea, mini bar in the room

the slowness of service in the restaurant,room service was the way forward but not ideal

nner) food quality was terrible

5-star hotel that must be modernized and above all to provide better room service

housekeeping & room service were outstanding

in the room, although it is lovely to order a pot of tea in one of the many reception areas

personal like an english country house superb spacious suite overlooking sea really excellent room service

we could choose the continental breakfast room service, or a sumptuous spread down by the pool

room service menu could be better paralleled with food throughout the rest of the property

daily room service and cleaning

kitchen area was too small and was 'dated'.

think that the free wifi in the room have to be improved

poor wifi

the breakfast buffet had a wide range of offerings, meats, cheeses, eggs, fresh fruits, many rolls,

the infinity pool is amazing

the menu of the main restaurant. breakfast was good, but the evening menu is not so good

the food at the pool was below par

- from the amazing views (i think some of the best in the funchal area) to the great food (we had breakfast/dinner there) and the helpful, fun, caring staff

the infinity pool has always lots of free sunbeds & is so beautiful

often both the pool bar and the inside bar were left unattended

facility with nice, large pool and pool area

spa and jacuzzi was far from each another, but jacuzzi has wonderful views

lovely pool and leisure facilities, staff v helpful, good variety for breakfast

staff were very nice and accommodated us with an early breakfast so we could do pr1 for sunrise

the hotel shuttle bus has very limited schedule but public buses are frequent and convenient, so there's an

breakfast, nice room

pool side bar was really nice - great views and great food

there is a large and very clean outdoor swimming pool with a sun deck and a snack bar next to the pool which offers simple yet excellent food which comes in handy when wanting only

the gym was very poor i didn t bother using it

the hotel does offer a free shuttle bus to and from the centre of funchal

we also visited the cocktail bar which offers entertainment in the evenings

the pool and spa area was great

oh, my god, the breakfast

the breakfast is plentiful, it's always the same food, lack of variety

the hotel is well-equipped, pools, fittness rooms, daily room service are also provided

maria from the room service was very kind and she made a good job

we thought the terrace bar was a rooftop bar with a view

free wifi

indoor swimming pool needs updating perhaps separate area for the kids

the food was a winner for us, there was a poolside bar/cafe that you could order room service from or eat outside in the sun for some incredibly reasonable prices especially for

they charged us 3 for room service without even notifying us

excellent room service

d indoor) pool, and had on-premise parking which was important for us

plus the bar and all the sun loungers are great for the sunny days

though

got a great room with a sea view, the hotel grounds are beautiful, the pool was warm

breakfast is fine and wifi is very good & stable

happy hour at the bar from 8 until 9pm

restaurant, bar and bbq - delicious food for any taste

unfortunately our room did not provide a menu for restocking of the minibar or room service (we didn't bother ask either) but this is easily solved by the large supermarket (+) plenty choice with breakfast and room service was good (+) the cleaning and the room service was superb

eakfast was particularly delicious), with a wide variety of fresh, high-quality options

very good buffet breakfast

small things but we prefer a bar connected to the main hotel

great breakfast, view and pool. also lovely staff.

room service

the room service was everyday which was very nice

room service clean every day

room service can be better rather than charging 3 euros to bring a bottle of water

) for breakfeast include only cheap juice and crossans, if you want to eat what is

in isolation for the first night til our test results came in and they provided a jug of milk and room service meal

prime location, easy check in and out and the swimming pool.

bo aerobus), shops, restaurants etc

staff, wifi, location and renew pool facilities

one night

quarantined after covid test was a delight to relax in our room ( on balcony) with a splendid room service meal of sea bass & bottle of red listening to entertainment with a climate of (-) room service is available as an option and is delivered well, but the selections are limited and (+) room service was brilliant (victor) (+) due to corona, room service only limited to italian in house restaurant il basicilo that offers good pizza, great (-) the room service menu had a very little (-)quality of food provided by room service (food was great at the restaurants). (-)room service closes at 10pm, which leaves families a little hungry when flights are delayed and (+) room service staff very friendly (-)staff not particularly friendly, suggest swapping them with room service staff, they were much better (-)room service not open on day time. no restaurant (only pool bar)open on day time. (-) basic food (room service, bars) have room for improvement

we didn t went for any treatment at the spa but i m sure is lovely as well

kids being loud

peaceful hotel with huge beautiful botanical garden, 2 exterior swimming pools (+ 1 for kids) with lots of sun beds, 1 indoor pool, 3 restaurants, spa center

but some parents refused to abide by the sign and let their kids scream, yell, play, dive in, etc

the location and view are great. room service is surprisingly affordable.

room service and cleaning staff did a superb job

excellent room service, very good breakfast selection

room service - amazing food

room service is also good

use people stay at hotels to wash dishes) we were told we would get a gift every

washing dishes apparently is not part of room service

was amazing, be it service, staff, facilities, room service

room service and food in general wasn't great, but there are tons of restaurants nearby.

were open and we were melting inside the room until early hours of the morning when we called room service

acks etc each

view from terrace staff very friendly & helpful excellent food their room service is brilliant i really like the welcome drink idea

room service was top notch , each day there were leaving extra snacks/fruits in my room, they were

- a glass of madeira wine on arrival and sweets/fruits/cookies that we got every day with the room service

is new, facilities are clean, good views, room service was kind with nice additional touches

rridge, honey pancakes, etc

really solid hotel for what you have to pay. especially great breakfast.

the breakfast is excellent continental style with a la carte menu.

friendly, smiling personal, spacious room, personally cooked breakfast

breakfast omelettes are made to order & scrumptious

of staff for service from the bar

the espresso during the breakfast was not impressive, somewhere below the average to my taste

mini bar pricey

that it is small, staff very friendly, good location, adults only.

expectations, the room size, relaxing indoor pool area, comfortable and stylish seating in the bar and excellent

everything

by the pool they had nice snacks and drinks

room had seaview and was on lower floor but easy to get to pool etc

here expecting a relaxing all-inclusive spa getaway, but it fell flat on every promise

staff variety of food available snackbar spa and indoor pool