good room service, friendly staff , all spoke english but little french, lovely gardens and

only disappointment was not having an outdoor heated pool

the hotel are very good and provide a shuttle service twice in the morning and return service twice in the afternoon

food excellent with a great breakfast

fruit, croissants & good selection of madeiran food for breakfast

maybe a little more selection for breakfast, but what was there was great!!

the free shuttle ride to the town was very much appreciated but we also caught the bus to and from funchal

absolutely breathtaking- it s about a 10 minute cab ride into funchal and the hotel offers a shuttle so it s not an issue at a

breakfast best i have had at a hotel in a long time

the food ridiculous breakfast bread and fruit no hotel meal for 4 star hotel strange

no washing machine, but laundry service offered by the host

nice cosy living room, big kitchen, big comfortable beds with amazing pillows

kitchen includes only very basic equipment

friendly peacocks greet you in the mornings :) the kitchen/living area is well equipped

little cottage with modern kitchen and bathroom

house

it is a parking lot for yourself

would prefer a real oven over a microwave and a washing machine but there was an option of having laundry done for a fee

the bed was exceptionally comfortable, kitchen facilities generous and water pressure/heat excellent

clean and comfortable cottage with well equipped kitchen, central heating and wifi

for example, the hostel does not offer laundry service anymore

signs everywhere like not to take long showers, not to wash laundry in sinks, not to leave rubbish etc

great that they have washing and drying laundry service

staff is superb, wifi good, no parking, but you can found place at street, we parked car at pedestrian way - it's

wifi, loud cleaning, lack of personal space

spa was very pleasant and relaxing

food was really well prepared and bar team were really helpful

the hotel restaurant is great, and amazing breakfast interior design felt fresh and tasteful free parking

extra charge)

were very nice room had a lovely view and was quiet except for first night with wind no big deal breakfast was plentiful, and the restaurant had a great selection they operated a shuttle service

learning from previous reviews regarding breakfast choice and table clearing, found both problems fully rectified

there is no wi fe in a room only at reception and bar area

pool right in front of the room was appreciated by the kids

the breakfast options were good

the walk from the other buildings to use the restaurant. lack of wifi in the main buildings.

the breakfast is ample, restaurant and bar snacks all reasonably priced and good quality

good quiet bar and dining available if you want to stay in the hotel for the evening

in front of the gardens, bedroom is spacious with large bathroom, panoramic balcony, nice breakfast, vintage interesting elegant building, restaurant is charming

the welcome glass of champagne at the bar was a lovely detail

room , classy stylish bar , welcome drink, breakfast to-go for the early morning check out, welcoming staff, shower

very clean rooms and remarkable everyday room service with

pool and spa lacking in facilities

beautiful rooftop bar overlooking funchal

the spa area, only has a small pool, nothing else

the rooftop bar was a great place to go before and after heading out for dinner, one night there was live

i have not been able to get a good wifi, i was connected but unable to load pages, too weak

rooftop bar could have been well utilised as it would have been nice to be serve refreshing drinks whilst

nice room, great location og good breakfast. nice staff, good wifi - all you need

the view from the terrace is nice, but the bar never seemed to be open

room to dark no drying facilities no room to swing a cat at breakfast wifi poor spa not in use bar not open on

the offered services were perfect also (free wifi, breakfast and so on) (+)next to the window with a half wall separating it from the bed area) and had good mattresses, wifi and shower, and room for all bags (+) wifi good (+) free efficient wifi (+) wifi was reliable (-) the wifi signal was (+)really friendly and helpful staff, great wifi really high speed and fantastic location (-)wifi at room no. 303 could have been better. (+) quite good wifi (+) my room was very large and comfortable with great wifi and much appreciated air conditioning

parking is not just in front of it, but 5 minutes walking from that, but it s not that bad.

great variety for breakfast ! someone s always at the desk 24/7. very spacious room.

parking is a bit further away and the parking spaces are a bit small

located hotel in funchal friendly, efficient staff quiet comfortable rooms excellent breakfast

we were made to feel welcome and comfortable by the staff, who provided us with room service while we waited for covid test results

shower drain was clogged and room service didn't take care of that

disturb' on the door the whole day

room service was

ich came back within 7 hours)

the grounds are beautiful, with plenty of cozy spots to relax, and the pool was always clean and never crowded

unfortunately we didn't use the pool due to the weather, but it looked beautiful

rch 2025)

the pool is cold - but i still loved my bracing swims before hot showers

they have parking for which you don t need to pay on top

the breakfast had a lot of variety, but i'd appreciate if there were more local fruits

the staff was really helpful and really good. the breakfast was soooo good

breakfast had something for everyone and was different day to day

great breakfast lovely pool area amazing view from roof top bar

the time the breakfast was open not everything at the bouffet was out, we needed to wait a little bit and we

room service a bit hit and miss with replenishing tea and coffee

didn't like being charged 5 room service, to deliver a bucket of ice & 2 champagne glasses to our room

the room service food was later than promised and cold on delivery

good location good room service decent value

breakfast and hotel decor

only downside was the room service

cruise in front of the room service in the bar in the evening was slow

great room service

i like girls from room service - they were nice

nda confusing) and some furniture feeling a little 'tired' compared to how fancy

the staff were exceptional, from room service to all the waiters and waitresses who could not do enough to make all of the dining

the restaurant serves delicious food and the room service menu is also excellent

limited room service menu

the breakfast & dinner staff remembered our preferences & we took full advantage of the wonderful shuttle service

they went out of their way to be helpful - even opening up the gym at 7am for me so i could do an hour before my swim, and still leave time for a

is until 9) because we went for the sunset which is at 8:30, but we

wnhill) -room service: cesar salad is with fish

breakfasts, additionally, great idea when you can decide when room service need to replace your towels, and when you skip day, money will come back to you, free

room service was very limited and was only able to order a toasted sandwich with cheese and that

) -the view

were no tea and coffee making facilities in our room and getting room service was difficult using the phone

things were missing in room, such as room service menus etc

no one took the room service away and didn t take the rubbish from the room

well every day, we could tell that some days it was not hoovered, tissues weren t refilled, room service dishes weren t taken away

50 plus tip for one with room service

om service, bar)

asonable prices and extensive menu) on our room balcony and the restaurant was

we ordered some room service and the food was delicious and not expensive

outdoors, big indoor pool, nice restaurant for breakfast and dinner and attentive service

we loved eating room service

the food in the hotel is lovely we ate in one of the restaurants and got room service

only way to then get drink was by room service

room service coming to tidy up the room twice a day were highly appreciated

was extrordinary

we had a bad experience with one of the room service staff members who was too intrusive

room service while we were isolating

located and had all the amenities required, including breakfast

in one of the rooms the wifi was poor, however in the other two worked well

wifi connection fluctuated and the vast savoy complex being built behind the hotel could be noisy

the breakfast was delicious, the bar was great, and the pools were amazing

gain access to room service without using the phone

thing i could possibly say - maybe more complimentary coffee/tea/milk and a wider selection of room service

would be good to have more food options for room service.

more extensive room service menu and menu in

management needs to scrap the room service surcharge of 10 on every order even for a cup of tea

customer service, poor room service, no minibar, broken phone, non-working safe, poor shower, ice cold indoor and outdoor

would not recommend room service in the late evening

the hotel had no room service for food, or for lunch or dinner

my mum was ill and they were fantastic bringing room service and allowing us to stay in our

the spa, bar jacuzzi and room service was not available

they serve dinner only till 9 or 9:30 pm as room service which was very bizzard and wired for a 5 star hotel like this one, although when i

the suite rooms have a separate kitchen and there is room service available so private dining on the terrace is a very pleasant availability

pools, spa, restaurants and bars, staff, amenities, room service, rooms in general, all is amazing

the chocolates, two-time room service everyday, the complimentary two night room upgrade.

the mini bar / tea coffee was never replenished properly

the hotel's sea view bar is amazing and the staff is friendly

maybe bit more choice of breakfast options

a spacious and comfortable apartment, delicious breakfast, friendly and helpful staff

about the local markets in this area, offered me a map and indicated some relevant places (shops, laundry in case you need it), bus station

included breakfast is a bit basic but i was happy with it

5-star hotel that must be modernized and above all to provide better room service

room service menu for those of us that like to explore through the day then kick back and relax on

2) our beds weren t really made properly when room service would come

pay 5 euros for ordering cutlery) and to provide coffee, tea, mini bar in the room

room service

a big thumbs-up goes to the hotel for fantastic room service, very helpful and friendly staff (reception and any kind housekeepers) and their great (-)room service had a tiny menu and... they charged 10 euros to deliver it (-)room service, offered a white ham & cheese sandwich (paid for

only street parking and had to use meter during weekdays

very irritating wifi. login requred 100 times!

- depending on the time of the day, parking could be a little bit cumbersome

spa is clean and peacefull with a small cat who comes for hugs

great room service

we also just wanted to stay in the hotel one evening for food but there was no vegan option on room service and the restaurant buffet was limited so we ended up getting a food delivery to the

hours in hotel room until results of covid test at airport came through but had mini bar and free room service plus sea view from balcony

free sauna, free yoga classes

10 parking spaces for the whole hotel, very poor. broken tv and intermittent wifi access.

small kitchen which is big enough to prepare breakfast and a small dinner

numerous restaurants around also but none as close as there own lovely garden /restaurant with a bar all the grilled food is cooked on the coals within view

the kitchens are decent

the first one, in the bathroom and kitchen, the second one, the bathroom, the third one, in the fridge

breakfast is just ok

personal like an english country house superb spacious suite overlooking sea really excellent room service

excellent room service

room service), nothing beats being able to quickly make oneself

in the room, although it is lovely to order a pot of tea in one of the many reception areas

we could choose the continental breakfast room service, or a sumptuous spread down by the pool

daily room service and cleaning

pool, breakfast

good buffet breakfast

the gym equipment is very old and indoor swimming pool not very pleasant

parts of the hotel, like the gym, could use a bit of an update

polite staff, always smiling; the woman who cooked room service dinner for us was the delight of my day

of food, the room service price was good, every day there was a program for children and evening

room service was poor, paid water in a room

didn't try the buffet dinner but had room service, and that was fine

d only

breakfast at cliff bay was outstanding. overall our stay was very pleasant.

the view from the suite, infinity pool and dining areas is absolutely incredible

infinity pool with loungers and bar never busy

we very much enjoyed the infinity pool and played some tennis on a well maintained court

view from the room, the room itself, clear and safe access to the ocean, helpful staff, beautiful breakfast, served in probably one of the best sports in the madeira island

the new facilities with indoor pool, gym, sauna and steam bath

breakfast is excellent

highlight, roof terrace with jacuzzi, bar and sultans

spa and jacuzzi was far from each another, but jacuzzi has wonderful views

hotel, big pool, kind staff, delicious breakfakt and also rooftop hot tub with exceptional view

the hotel is well-equipped, pools, fittness rooms, daily room service are also provided

maria from the room service was very kind and she made a good job

breakfast and wifi not great

we thought the terrace bar was a rooftop bar with a view

the hotel has free parking inside and it's 15 minutes away from the center by bus

hotel is very well located in lido, the guest facilities

spa, room, balcony, view, public areas, pool

the gym was in bad repair so would have liked that to have been better

the lunch and dinner buffets were also pretty good if you have kids and don't fancy venturing out some days

got a great room with a sea view, the hotel grounds are beautiful, the pool was warm

the outdoor pool area loses the sun after 4pm. not really their fault!

the complimentary shuttle connecting with the centre of funchal is very convenient

car parking available

the breakfast is excellent

the hotel has a lot of activities

excellent room service

they charged us 3 for room service without even notifying us

the food was a winner for us, there was a poolside bar/cafe that you could order room service from or eat outside in the sun for some incredibly reasonable prices especially for

the breakfast was 1000/10, so many options of everything and all delicious

the pool and territory of the hotel are incredible

loved everything, but if we had to be critical, we would mention the small water glasses at breakfast

excellent service staff so friendly and helpful large rooms lovely gardens/pool excellent breakfast and dinner on site was

the hotel shuttle bus has very limited schedule but public buses are frequent and convenient, so there's an

the pool was well-maintained, with towels and deckchairs readily available at any time of day

pool side bar was really nice - great views and great food

unfortunately our room did not provide a menu for restocking of the minibar or room service (we didn't bother ask either) but this is easily solved by the large supermarket (+) plenty choice with breakfast and room service was good (+) the cleaning and the room service was superb

really good value for money and the bar with its ocean view is the perfect place for sipping cocktails

breakfast was exceptional

maybe the bar should open downstairs for sun downers. waste of a space in the evening

pool bar

the room service was everyday which was very nice

room service

room service clean every day

) for breakfeast include only cheap juice and crossans, if you want to eat what is

room service can be better rather than charging 3 euros to bring a bottle of water

quarantined after covid test was a delight to relax in our room ( on balcony) with a splendid room service meal of sea bass & bottle of red listening to entertainment with a climate of (-) room service is available as an option and is delivered well, but the selections are limited and (+) room service was brilliant (victor) (+) due to corona, room service only limited to italian in house restaurant il basicilo that offers good pizza, great (-) the room service menu had a very little (-)quality of food provided by room service (food was great at the restaurants). (-)room service closes at 10pm, which leaves families a little hungry when flights are delayed and (+) room service staff very friendly (-)staff not particularly friendly, suggest swapping them with room service staff, they were much better (-)room service not open on day time. no restaurant (only pool bar)open on day time. (-) basic food (room service, bars) have room for improvement

multiple indoor and outdoor pools, hot tubs, gardens, table tennis, mini golf, spa etc

but some parents refused to abide by the sign and let their kids scream, yell, play, dive in, etc

the children loved the pools and the kids club

sparkling wine which was a great start of the day :) hotel has several pools (indoor/outdoor), gym (-)the gym needs more weights and more equipment and the inside pool needs better heating. (+) gym and pools are working, you can visit sauna upon reservation (+)great facilities- multiple restaurants, bars and pools (indoor and outdoor), spa and gym (+) beautiful swimming pools, well-equipped gym (+) beautiful gardens, great gym, excellent spa with great therapists (+)gardens, bread, breakfast, restaurants, pool, gym, entertainment. (+) happy hour at hotel is an extremely cool feature, greatly appreciated :) gym is very big with a panoramic view (+) the view from the swimming pool is beautiful, the gym was nice, the breakfast was very good (+) spa was lovely and gym well equipped

in isolation for the first night til our test results came in and they provided a jug of milk and room service meal

apartment we stayed in was enormous- we had two balconies looking over the pool towards the sea

lack of staff at the bar of the 4th floor

wifi was a bit slow sometimes

loved the pool and very friendly staff

room service is also good

about it is top class, from location, views, super professional staff to amazing food, great room service and spa

excellent room service, very good breakfast selection

room was large, as was the bathroom and all very clean, room service was good

room service and cleaning staff did a superb job

was amazing, be it service, staff, facilities, room service

room service and food in general wasn't great, but there are tons of restaurants nearby.

were open and we were melting inside the room until early hours of the morning when we called room service

was buffet only and cost 25 euros which was too much, it shouldn't be cheaper to order steak over room service than a buffet

use people stay at hotels to wash dishes) we were told we would get a gift every

acks etc each

view from terrace staff very friendly & helpful excellent food their room service is brilliant i really like the welcome drink idea

- a glass of madeira wine on arrival and sweets/fruits/cookies that we got every day with the room service

cute touches every day with a snack left in the room together with room service

room service was top notch , each day there were leaving extra snacks/fruits in my room, they were

that it is small, staff very friendly, good location, adults only.

music in bar area same each day and some quite depressing, couldnt have coped with it for a week

great breakfast, views and location

loved it being adults only. lovely ambiance and nice friendly staff

adults only, small and friendly, great staff, parking on site, free shuttle into funchal

rich and delicious breakfast

breakfast omelettes are made to order & scrumptious

breakfast is excellent and the garden are beautiful

love the buffet breakfast at the hardin ajuda hotel

indoor and outdoor swimming pools, spa facilities, great choice for breakfast, good size rooms, view from the room, brilliant value for money, fridge,

-) daily room service

apart hotel didn t had room service but we were able to order at the bar and take it to the room

room service food on first night was poor quality

hotel is clean, room service is doing a great daily job to keep the room tidy

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

pool area very nice

staff at the pool bar where really not very friendly, especially the 'sandwich lady' made the food ordering quite

friendly staff and really great pool facitilities

here expecting a relaxing all-inclusive spa getaway, but it fell flat on every promise

, spacious , the buffet was really good, and the hotel has a lot of options as well the pools areas ,

daily room service

hotel is quiet with relaxing sounds of breaking waves :) breakfast was very tasty, with nice selection especially liked their bread and also fruits were

ooth black sand), lovely sea view, clean and relatively modern room

free wifi and parasols around the pool

amazing swimming pool

they were extremely helpful and accommodating in room service and in helping us plan day trips

cd player), mini bar was empty and room service is very limited

advertised as being in the room are not available

room service or any food/beverages available after 9pm, and there is almost nothing around in the

despite being close to a golf course it wasn t full of golfers we took a premier and regular room

good breakfast variety, evening buffet equally good

is beautiful and location is perfect for many pr hiking trails staff were lovely pool and spa were great watch out for the peacocks haha

and those evenings at the swimming pool and sauna were excellent

liked everything, from the varied breakfast, welcoming staff to the great facilities such as the pool, the sauna and the turkish bath

great evening 4 course buffet, really good salad.fabulous breakfast buffet.

the views were spectacular, the enjoyed the sauna and the pool, the breakfast was also ok and the staff was very attentive and responsive

t covered) at the entrance

swimming pool, sauna available for guests

really liked the rooms because i was able to access my kids

pool bar could open a little later into the evening,,,showers a little dated..