great room service

hours in hotel room until results of covid test at airport came through but had mini bar and free room service plus sea view from balcony

we also just wanted to stay in the hotel one evening for food but there was no vegan option on room service and the restaurant buffet was limited so we ended up getting a food delivery to the

indoor pool and gym included, several restaurants and bars, great environment, amazing value for money

great suite with ocean view, quiet rooms, infinity pool, cocktail bar close by :), hotel

the hotel's sea view bar is amazing and the staff is friendly

the food was great, and the breakfast was also very enjoyable

wifi in the unit

terrace, spacious room, welcome drink, breakfast in the room (because of early check in), the hotel is near to the

view we loved having breakfast watching the view

the first one, in the bathroom and kitchen, the second one, the bathroom, the third one, in the fridge

numerous restaurants around also but none as close as there own lovely garden /restaurant with a bar all the grilled food is cooked on the coals within view

small kitchen which is big enough to prepare breakfast and a small dinner

breakfast is just ok

small kitchen which is big enough to prepare breakfast and a small dinner

a big thumbs-up goes to the hotel for fantastic room service, very helpful and friendly staff (reception and any kind housekeepers) and their great (-)room service had a tiny menu and... they charged 10 euros to deliver it (-)room service, offered a white ham & cheese sandwich (paid for

restaurant terrace overlooking the ocean and cliffs, sauna, gym classes

the rooms are awesome, i loved the sea water pool, the location with lots of parking spaces

rth to take snorkeling

we enjoyed swimming pool, also the opportunity to go to lido where you can swim in the sea

d only

didn't try the buffet dinner but had room service, and that was fine

room service was poor, paid water in a room

of food, the room service price was good, every day there was a program for children and evening

polite staff, always smiling; the woman who cooked room service dinner for us was the delight of my day

the walk from the other buildings to use the restaurant. lack of wifi in the main buildings.

no wifi in the rooms

pool right in front of the room was appreciated by the kids

no wifi in the bedrooms, only in the main lobby and at the main pool.

pool right in front of the room was appreciated by the kids

good room service, friendly staff , all spoke english but little french, lovely gardens and

staff, beautiful garden and golf course and great food

the spa and pool area, both indoor and outdoor, made our stay even more relaxing and memorable

we hired a car but you could also use the shuttle bus or local bus in and out of funchal

pool was really nice and the overall atmosphere in this country estate is very relaxing and quiet

huge and well-maintained garden; comfortable bed; lots of free parking; basically no noise

the pool area is absolutely stunning, perfect for relaxing and soaking in the atmosphere

the parking is great too

bed and pillows everyday cleaning amazing interiors and very nice overall atmosphere convenient parking easy access to all the main tourist attractions a pool is a big

pool with fabulous

clean and comfortable cottage with well equipped kitchen, central heating and wifi

the bed was exceptionally comfortable, kitchen facilities generous and water pressure/heat excellent

house

to top it all off, he was able to arrange for our laundry to be done the last full day we were there, even though it was a national holiday

the kitchen has all the utensils you will ever need

the pool area was very nicely furnished with amazing views also

location and breakfast was brilliant

it was arranged by hotel, think they need to try to get some kind of discount or offer a shuttle service, more people would then stay

the parking area had plenty of room

even though it is a bit outside of funchal, they offer free shuttles to town several times a day and the local bus stops right at the hotel

nice cosy living room, big kitchen, big comfortable beds with amazing pillows

the kitchen has everything you need if you decide to stay in and cook for yourself on a rainy day

there was therefore a big temperature difference between the kitchen, where there was no radiator, and the living room, where there was a radiator

little cottage with modern kitchen and bathroom

friendly peacocks greet you in the mornings :) the kitchen/living area is well equipped

for example, the hostel does not offer laundry service anymore

however, upon loading our laundry into the machine, we were unexpectedly asked to pay for its use and also charged extra for

ich is a shame considering most people come to madeira for hiking) and i

o folding) which was helpful and i used it twice

asked about the washing machine and were told that it would be 5 euros for washing and drying the laundry in the machine

breakfast selection was plentisome and fresh and the staff was very attentive and professional

extra charge)

parking is easy to get to and the pool facilities were amazing

the hotel is in the hills in a picturesque area and it is well equipped, it has a gym, a wellness part and a swimming pool

gym/pool/spa were great

very clean rooms and remarkable everyday room service with

breakfast was really nice with lots of

is no spa and the pool is very small hence i would say calling the hotel a spa is misleading

we didn't use all the facilities but the spa had a lot of options for massages which we unfortunately missed out on

beautiful rooftop bar overlooking funchal

hotel garden is beautiful and has good amount of parking spaces

free parking on hotel site

location is amazing and the hotel is great looking however the breakfast was a bit monotonous, parking was perfectly sorted, we had a place we could use and there was always availability

rooms are comfortable and breakfast was delicious

cafe with the view, the spacious room, the rich breakfast, the amazing calue for money, the parking outside

free parking was provided near the hotel

parking is limited, there was no availability

located hotel in funchal friendly, efficient staff quiet comfortable rooms excellent breakfast

and used the parking as

the offered services were perfect also (free wifi, breakfast and so on) (+)next to the window with a half wall separating it from the bed area) and had good mattresses, wifi and shower, and room for all bags (+) wifi good (+) free efficient wifi (+) wifi was reliable (-) the wifi signal was (+)really friendly and helpful staff, great wifi really high speed and fantastic location (-)wifi at room no. 303 could have been better. (+) quite good wifi (+) my room was very large and comfortable with great wifi and much appreciated air conditioning

nice room, great location og good breakfast. nice staff, good wifi - all you need

rooftop bar could have been well utilised as it would have been nice to be serve refreshing drinks whilst

phone in the room didn t seem to connect with reception so had to go downstairs to ask why the wifi didn t work - turns out it s written down incorrectly on the card they give you with

i have not been able to get a good wifi, i was connected but unable to load pages, too weak

the rooftop terrance had a bar but wasn t used and it didn t look like it had been used in a while, that was a small let

limited room service menu.

the room service food is of better quality than breakfast food

we were made to feel welcome and comfortable by the staff, who provided us with room service while we waited for covid test results

room service was

disturb' on the door the whole day

need to wait for your airport test on arrival covid results because they don’t charge extra for room service and you can lay in the sunshine as long as you stay away from others

the bar and restaurant close at 10pm and so there is literally nothing to do

rock pool is very impressive

early june the pool and the sea are very cold

pool at sea level, excellent food, lovely staff and hands down one of the greatest massages i've

the staff was really helpful and really good. the breakfast was soooo good

even had a pool and seating on the roof

unable to get wifi in room 109 but could do so in the public spaces

breakfast was just all you needed, a reasonable selection.

the wifi also wasn't great

room service a bit hit and miss with replenishing tea and coffee

the room service food was later than promised and cold on delivery

didn't like being charged 5 room service, to deliver a bucket of ice & 2 champagne glasses to our room

good location good room service decent value

terrace pool and bar area really make it stand out

nda confusing) and some furniture feeling a little 'tired' compared to how fancy

cruise in front of the room service in the bar in the evening was slow

only downside was the room service

great room service

i like girls from room service - they were nice

were traveling with a toddler)

kettle or coffee making facilities in room had to use room service at 8 + items free parking only for 5 cars you had to pay 15 per

well every day, we could tell that some days it was not hoovered, tissues weren t refilled, room service dishes weren t taken away

staff was so friendly, not sure how the staff found out it was my birthday but room service of champaign was sent

were no tea and coffee making facilities in our room and getting room service was difficult using the phone

the restaurant serves delicious food and the room service menu is also excellent

the staff were exceptional, from room service to all the waiters and waitresses who could not do enough to make all of the dining

limited room service menu

the rooms, gardens,public areas and pool were all superb and well designed and maintained

to the town, selection at breakfast, very comfortable room, very helpful staff, swimming pool and bar area, games room, library

was extrordinary

were clean,spacious and the beds were super comfortable, room service twice a day with turn down in the evening was a lovely touch

from the concierge team, to room service and house keeping, to the staff at the restaurants and pool area, they are all very

ze, equipment, great terrace with an amazing view), great service

so 1 coffee/tea each before calling room service for more

room service while we were isolating

hotel has a classic style, all the staff were helpful and friendly, the breakfast was great and the facilities made our stay easy and comfortable

we booked the hotel specifically for a heated pool so we could swim regularly and kids could spend time playing in the pool but it was not being heated at the time we were there,

parking available on site, for free

it s a very small issue but the wifi could be better.

we wanted to order room service food at 9pm

) -the view

the room service was good but just note they charge 5,50 for room service each time so i ordered a

were in a superior room) -room service: very easy over the hotel qr code, good food

cept salad) -everything as

thing i could possibly say - maybe more complimentary coffee/tea/milk and a wider selection of room service

we enjoyed the food at the restaurant, room service is great, the bar and the pool area is high quality and well maintained but what made

gain access to room service without using the phone

plates, pots and cutlery include good quality cable flat tv, sofa, chairs, comfortable beds and room service, hairdryer, bath, powerful shower and plenty of piping hot water

the hotel has an app that can be used as a key to access your room or order room service, dinner at your balcony, which actually we did

om service, bar)

we ordered some room service and the food was delicious and not expensive

asonable prices and extensive menu) on our room balcony and the restaurant was

we loved eating room service

outdoors, big indoor pool, nice restaurant for breakfast and dinner and attentive service

the suite rooms have a separate kitchen and there is room service available so private dining on the terrace is a very pleasant availability

pools, spa, restaurants and bars, staff, amenities, room service, rooms in general, all is amazing

the chocolates, two-time room service everyday, the complimentary two night room upgrade.

they serve dinner only till 9 or 9:30 pm as room service which was very bizzard and wired for a 5 star hotel like this one, although when i

everything (apart from gym) is on the top level (-)the only thing i did not like is shabby gym. (+) excellent facilities including library, panel court, gym, indoor swimming pool and the staff were unfailing courteous, pleasant and made a fabulous (-) gym limited (-) gym equipment should be in a museum (-)one thing that needs major upgrade is the gym. all equipment are run down and in bad shape (+)plenty of amenities around to keep you entertained - 2 outdoor pools and 1 indoor pool + small gym

quality of food in room service and in-room breakfast is very average

the slowness of service in the restaurant,room service was the way forward but not ideal

pay 5 euros for ordering cutlery) and to provide coffee, tea, mini bar in the room

nner) food quality was terrible

room service menu for those of us that like to explore through the day then kick back and relax on

the spa, bar jacuzzi and room service was not available

has all the facilities one expects with a 5-star hotel: gym, swimming pools, room service, bath etc

would not recommend room service in the late evening

my mum was ill and they were fantastic bringing room service and allowing us to stay in our

customer service, poor room service, no minibar, broken phone, non-working safe, poor shower, ice cold indoor and outdoor

room service or any food/beverages available after 9pm, and there is almost nothing around in the

advertised as being in the room are not available

cd player), mini bar was empty and room service is very limited

they were extremely helpful and accommodating in room service and in helping us plan day trips

pool and

excellent room service

we could choose the continental breakfast room service, or a sumptuous spread down by the pool

housekeeping & room service were outstanding

in the room, although it is lovely to order a pot of tea in one of the many reception areas

the room is cleaned every morning in addition the room service pass by late in the afternoon

large rooms, comfortable beds, excellent choice of buffet-type meals, great pool and mini-gym, and very pleasant and helpful staff

is a very nice structure, pretty new, with large common spaces, a nice swimming pool and a very nice external area

short drive to the golf course

ater goes from glass to ground-attached picture), in sauna and gym left dirty from interior finish also

pool need small repair

daily room service and cleaning

noise from kitchen

kitchen area was too small and was 'dated'.

was no pool bar in the other pool area

breakfast was buffet style and very good

the food at the pool was below par

everything! especially the pool!

excellent choices for breakfast. good service.superb location. magnificent views of the atlantic

we spent hours at the infinity pool and jacuzzi

breakfast views from the avista restaurant are stunning

lovely pool and leisure facilities, staff v helpful, good variety for breakfast

but the breakfast was horrible and 2 many rules for an adults-only hotel

pool, peaceful, clean

indoor pool, spa and gym where also really nice and brand new

breakfast, clean pool and rest area, reasonable prices for lunch, great views from the rooftop area with sun chairs,

the lunch and dinner buffets were also pretty good if you have kids and don't fancy venturing out some days

wifi was medium speed, but reliable

working hours for gym and pool could be extended

both pools were good, the gym was very basic, but ok and the hotel parking was adequate

very bad wifi connection in the room. smell in the room.

maria from the room service was very kind and she made a good job

the hotel is well-equipped, pools, fittness rooms, daily room service are also provided

parking problem and parking price.

we thought the terrace bar was a rooftop bar with a view

view, cooking facilites, spa, jacuzzi, sauna, indoor & outdoor pools, hotel restaurants, shop, late check out for 15 euros available

they charged us 3 for room service without even notifying us

excellent room service

the food was a winner for us, there was a poolside bar/cafe that you could order room service from or eat outside in the sun for some incredibly reasonable prices especially for

comfortable beds, minifridge, parking (7€/day), breakfast was ok

the wifi was ok, but sometimes a little slow.

unfortunately our room did not provide a menu for restocking of the minibar or room service (we didn't bother ask either) but this is easily solved by the large supermarket (+) plenty choice with breakfast and room service was good (+) the cleaning and the room service was superb

t all in a row) which was great, shade around

hotel with ocean view and access, lovely pool, pool staff that ensure everyone's safety and comfort in the pool area, breakfast selection

the water on the outdoor pool is at a perfect temperature and the pool flooring is non-slippery, fabulous for our little

facilities - great pool and you can jump into the ocean from the back of the hotel

views from the hotel over funchal are breathtaking, the pool is incredible, the staff are lovely and the location is great

the breakfast was really nice and with lots of options

good cocktail bar and happy hour

free hotel shuttle bus into town was useful

) for breakfeast include only cheap juice and crossans, if you want to eat what is

room service clean every day

room service can be better rather than charging 3 euros to bring a bottle of water

room service

the room service was everyday which was very nice

quarantined after covid test was a delight to relax in our room ( on balcony) with a splendid room service meal of sea bass & bottle of red listening to entertainment with a climate of (-) room service is available as an option and is delivered well, but the selections are limited and (+) room service was brilliant (victor) (+) due to corona, room service only limited to italian in house restaurant il basicilo that offers good pizza, great (-) the room service menu had a very little (-)quality of food provided by room service (food was great at the restaurants). (-)room service closes at 10pm, which leaves families a little hungry when flights are delayed and (+) room service staff very friendly (-)staff not particularly friendly, suggest swapping them with room service staff, they were much better (-)room service not open on day time. no restaurant (only pool bar)open on day time. (-) basic food (room service, bars) have room for improvement

but some parents refused to abide by the sign and let their kids scream, yell, play, dive in, etc

peaceful hotel with huge beautiful botanical garden, 2 exterior swimming pools (+ 1 for kids) with lots of sun beds, 1 indoor pool, 3 restaurants, spa center

we enjoyed the 2 indoor heated pools, one of which connected to an outside pool, aside form the big main outside pool just in

we had lunch at the bar by the pool and it was excellent as well

in isolation for the first night til our test results came in and they provided a jug of milk and room service meal

prime location, easy check in and out and the swimming pool.

loved the pool and bar area

the same breakfast every day.bad coffee.very uncomfortable beds for kids

apartment we stayed in was enormous- we had two balconies looking over the pool towards the sea

the gym instruments are slightly old/used and might need to be replaced...

the hotel isn t right in the city center, but there is a free shuttle service

shuttle bus timings such that you have to return to hotel late afternoon which can trap you into an

courtesy shuttle service to funchal city center

the building, very nice location, breakfast was very good, staff were friendly and has a shuttle bus to take you into funchal

room service - amazing food

the location and view are great. room service is surprisingly affordable.

room was large, as was the bathroom and all very clean, room service was good

room service and cleaning staff did a superb job

room service is also good

washing dishes apparently is not part of room service

use people stay at hotels to wash dishes) we were told we would get a gift every

were open and we were melting inside the room until early hours of the morning when we called room service

was buffet only and cost 25 euros which was too much, it shouldn't be cheaper to order steak over room service than a buffet

room service and food in general wasn't great, but there are tons of restaurants nearby.

hotel location, big waves in the bay, music in the bar every night, parking around hotel, room service

could use some service (order food/drinks there) and would be nice for a 4 star hotel to have room service too

- poor room service (only snacks or

the room service non existent, as we had to go to the piano bar and order and wait for it

the air con barely worked and all the numbers of the telephone for reception and room service etc were all wrong

room service was top notch , each day there were leaving extra snacks/fruits in my room, they were

- a glass of madeira wine on arrival and sweets/fruits/cookies that we got every day with the room service

room service menu was very

is new, facilities are clean, good views, room service was kind with nice additional touches

acks etc each

brilliant seaviews, bus service nearby and swimming pool

staff, location, bed, breakfast, view, pool

location, free transfer to funchal city center, really close to beaches and pool complex

music in bar area same each day and some quite depressing, couldnt have coped with it for a week

cept pool bar) throughout the day/evening, also staff forgetting to bring drink or taking up

super nice and spacious room very clean very bright and had a desk to work and wifi.

kind & helpful staff, room was furnished with traditional furniture, very comfortable bed, good wifi

wifi did not work at our room, i missed eggs at breakfast, but given the price, the breakfast was

wifi is weak and spotted

wooden floor, simple furniture but functional, including a desk, a spacious wardrobe, good wifi, fridge, telephone

rich and delicious breakfast

really solid hotel for what you have to pay. especially great breakfast.

indoor and outdoor swimming pools, spa facilities, great choice for breakfast, good size rooms, view from the room, brilliant value for money, fridge,

breakfast is excellent and the garden are beautiful

the breakfast is excellent continental style with a la carte menu.

hotel is clean, room service is doing a great daily job to keep the room tidy

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

apart hotel didn t had room service but we were able to order at the bar and take it to the room

room service food on first night was poor quality

-) daily room service

the spa area is serene

staff at the pool bar where really not very friendly, especially the 'sandwich lady' made the food ordering quite

personal was very good from all hotel from frontoffice and frommthe bar for the man lois , everybody was so jice people for sure i recommended pestananroyal all

cement pool stools

pool area very nice