room was comfortable, the food (room service) was delivered in good time and was good quality (+) room service was excellent and the staff were very helpful (+) the staff were all lovely as well as all the local people we encountered, we ordered room service which was beautiful & lovely and hot (+) hotel room was massive and so clean room service was delicious literally couldn t fault this hotel and it wasn t expensive either (+)had a lovely burger for room service dinner and breakfast had a good selection (+)room service for dinner and meal was excellent (-)only niggle was a forgotten room service order which was soon remedied with a follow up call and complimentary drink (-) please update your room service phones (+) bar, food, room service, spa, golf (+)staff were lovely - would do anything for you ordered room service- food was fabulous

lovely location and the spa and pool were great

problem was the grass being cut ridiculously early but i appreciate it needs to be done for the golfers

, we arrived early and the staff arranged our room before the booking in time , helpful with wifi code and arranged a table in the restaurant

easy parking and a delightful restaurant serving quality meals at a good price.

room service was lovely- vegetarian option was really tasty and home cooked staff were happy to put

friendly reception. good wifi. fine 18th century building and lively bar.

room & bar were great

was a little disappointed in the breakfast.

wifi was not secure

room service team were brilliant

televisions in the room could ve been bigger and the room service didn t work through the phone we had to go down to reception

cant say anything bad about the property it s so clean smells so fresh if staying 2 or 3 nights room service comes round perfectly on time and gives you all fresh things you may need there s a

room service took a bit of a while

which i could think of except the communication system from room to reception or room service is not good or maybe our room telephone had an issue but had complained about it too

room service always limits you as to what you order - you cannot order an ice cream dessert, if it

neighbouring rooms 'room service' left outside door all night - fish smell in corridor eminated into room

room service great

50 for room service

room service available for food

good facilities and and excellent selection of glute free options on the room service menu

hot lifts didn't work no room service menus or details didn't offer to have bags taken to

the choice of food for room service, very limited for our 9yr old

times could ve been longer was abit of a rush to get my breakfast and paid for room service but had to take it to my room

wasn t asked to pre auth my card on check in - ordered room service but had to come down to pay for it after just getting out of the shower which was

room service was excellent and quick and we enjoyed our order

i ordered room service and it was delivered without cutlery either

ease of check in and room service availability

ere was a question mark over that), it was prompt

welcome pack or room service

the room service food not too tasty, my salad not very appetising, though chips were lovely!

food

also i ordered room service and the food came cold

room service we ordered was a little bit of a let down

black pudding was awesome! staff were fabulous. bed was sooo comfy. room service was immaculate!

bed, clean, room service daily, pub carvery restaurant was excellent food and value

i would like to have seen a couple of guest ales in the bar but that is all.

wifi kept disconnecting could be an upgrade for a stronger signal required

easy parking

no bc wifi in rooms from laptop, noisy heater when turned on. room 41

staff were not clear on timings for the last orders of hot food for room service dinner

facilities room service swimming steaming

eakfast) did not arrive and there was no call to say it would be late

room service dinner was excellent and really appreciated, goats cheese croquettes then delicious

our room service order was in correct so had to ring down and wait to eat our food until it was

the young lady who covered the bar, reception and room service was really nice and under pressure

who only had a glass of apple juice as i had to go out and get her cereal as they had nothing for kids

worst night's sleep i've had in my life and ive got kids

everything, did not feel safe, locked out in the middle of the night, no laundry service, staff barley speak english, awfull experience

to leave immediately had two small kids and i could feel the damp in the air within minute of

found the cooked breakfast via room service to be slightly cold unfortunately

10:30am checkout, limited room service after 10pm.

there is a 3 charge for each time room service is used which is perfectly reasonable

lovely stay, wonderful staff, lovely room, very festive, easy access to the luminate light trail, room service also spot on

we had room service and the food was fantastic, steak was cooked to perfection

could only get a sandwich from room service at 10

couldn t get through to room service in the evening.

also not sure why room service would end at 10

great room service

d see it was on the tv later on) pretty basic but suited

the priorities were all there, clean room, on suite, kettle and tea making facilities, tv, wifi, and free parking

were all there, clean room, on suite, kettle and tea making facilities, tv, wifi, and free parking

great breakfast good price

refurbished with a comfortable bed, decent size tv, tea and coffee in room and a very good guest wifi

friendly i've ever met i can't tell you enough how accommodating they was and soooo friendly the breakfast came in with the price of the room hundred per cent worth every penny i would have paid

i needed the hotel room was perfect had all the things me and the children needed on our trip and room service on the second day was much needed and nice to come back too would definitely stay here

fantastic in the present climate rooms excellent clean room service menu good prompt

spot on from the manager down to the room service staff & house keeping

breakfast staff very friendly good location nice room late check out room service

the room was clean and excellent room service.

cosy,onsite parking

building good decor, nice size shower, was given a key to come in when the bar was closed

comfortable room, amazing food from the jamaican restaurant in the bar area at very reasonable prices

good onsite free parking

big parking lot.

the room service dinner and breakfast were also exceedingly good on this

hotel accommodated room service for evening meal which was amazing

room service forgot a couple of items and mixed up our dinner order

great breakfast, room service and really friendly reception staff

was outstanding ordered room service, parricularly the vegetable and goat cheese pie

we were trying to order room service and could not get through to anyone

room service was a lie

thought there could have been info about room service etc in the room

we were told on arrival if we required anything for our rooms just to ask as room service would not enter during our stay, only on request

the room service was finished by the time we arrived but the barman was very good and made us pizzas

it s not even a damage deposit it s in case you want to spend anything at the bar or room

room service worked well

room service hot breakfast was cool but i was on the 5th floor!!!

ordered room service and we paid around 60, the food was great we ordered pizza, mac and cheese, beef

only thing that could be better is the room service not enough variety on menu plus the plate charge is to high also the menu prices are

organised with a wide selection of food and food from the bar restaurant was also really nice, room service was brilliant

we ate in the restaurant and ordered room service and both was very good

you have room service and leave your try s outside the door it s there for a very long time

room service available on the night of our stay and we were famished but breakfast made up for

the room service breakfast was bang on time and really really good!

fast room service

out of date biscuits in the room service tray unforgivable

food for room service should ideally run until 11:00pm, ie simple sandwiches should do it

i am also afraid the rooms have absolutely no sound proofing whatsoever - every knock on a door, room service, conversation, footsteps can be heard from your room , to the point i woke up several

hotel, comfortable mattress, tasty pizza in room service, clean and tidy ud83dude04 slept

reply from evening room service, i assume because a wedding took place earlier in the day and guests understandably

we arrived quite late so took advantage of the room service which was good and we decided to book for breakfast the next

staff at the main desk, and housekeeping staff, and room service

room service prompt

food excellent especially room service as my husband had his leg in a cast

the room opened directly to the parking lot, which was fine in good weather, but could have been an issue in bad weather

the staff in the bar were very friendly and welcoming as well

friendly staff 10/10 food 10/10 bar 10/10

the bar team were very attentive even though it was a very busy day

good car parking the food in the restaurant was extremely good, well stocked bar with a good choice of

not really, just wifi is bad

wifi not working in the rooms. needs an improvement in facilities

the free wifi was not very good

good choices at breakfast, incl option of 'early starter'. wifi in lounge was excellent.

wifi didn't reach to our room

no room service menu

room service would be great

due to the fact there is no full room service i would suggest a check list on the outsude of the door for what needs topping up i

in the room didn t work so i had to pay 13p per minute to dial the hotel externally to request room service

some parts of the hotel were dated and in need of a refurbishment and room service was a let down, only sandwiches available and not really room service when you have to

party there and the food/service was excellent, stayed for mine and my husband s wedding night, room service was excellent and staff was very helpful and friendly we felt so grateful to them and

room was clean on arrival and felt warm and comforting, room service was prompt and delicious, breakfast was fantastic and very festive with a gorgeous

room service was great and lots of options

room service for cleaning came round an hour and a half before check out time which i thought was

we ate at the bar, ordered room service and had breakfast

great room service

wasn t anything to dislike however the bar did close at midnight and we had to order drinks by room service which was of course a little bit expensive

had dinner and breakfast via room service which was amazing

had room service which was excellent

didn't like that there is no room service

not a big deal maybe in nearby future to offer room service

i didn't mind that there was no restaurant as there was room service provided by a local business and lots of excellent places to eat within a short walk

i was very tired and would have lived room service.

the rooms are small no room service

no room service

ac in room rattling loud when setting changed but on the factory setting by the staff during room service problem swiftly eradicate

also, the hotel advertises it offers room service which when i enquired about, was advised they

r room service)

of dining options, no room service

told on arrival that the kitchen was out of commission and that there would be no breakfast

muslin curtains in my room were a little grubby and the wifi connection dropped out from time to time

room was perfect and the facilities were good the wifi code didn't work but i didn't have time to use it so it didn't matter to

wifi was not readily available - you had to ask for an access code which was only available on one

a little tired in a few places terrible wifi

quality rooms. comfortable. good wifi.

location , helpful friendly staff, room service and breakfast available, would definitely stay

didn't have breakfast but had dinner by room service which was excellent

good breakfast & quick room

room service were exceptional and accommodating

i ordered room service and the eggs tasted like plastic and was given hardly any toast for 2 people so had to

excellent,fairly priced room service and the marco

there were no bar snacks, so room service or main restaurant only

room service meal was very good

the phone lines were down so we were unable to call for room service but instead had to go to the desk to order which defeats the purpose

i ordered room service - it was accepted, but the was told to come

room service mistakenly took my personal towel from the room but that was ok since i found it from

there was nothing to advise how to get room service etc to your room unless you truned on the tv and also nothign to say what to do if a

the menu was limited for anything slightly healthy and no room service option

it could offer room service, however i do understand the staffing and issues, this creates.

and no room service for food

staff accommodated room service for us despite being very busy in the restaurant

thing i did not like was the bar shut at midnight

over the last few years, and it has always proven to be a very pleasant location, with ample parking decent sized, clean rooms and a very good breakfast selection

no phone signal for my network, but i could of asked for the wifi if i was despret.

it s a traditional hotel with parking space and bar restaurant. the hotel was warm and cozy.

would have liked the room service but unsure as to if there was any due to covid

1 was in my room one of your room service just open the door without knocking the door..

of paint very large windows very limited opening space resulting in very limited ventilation no room service during 2 night stay limited tea coffee milk available in

breakfast where we had just come from a hotel which was doing breakfast not even room service to order a meal had to leave hotel for evening meal and breakfast i wish now i should

we had no room service on our middle day of 3 days - beds not made, bin not emptied, wet towels not changed,

24/7 room service

tv limited channels. room service didn't answer the phone.

fridge, iron, room service, free refill of water

the room service menu had changed from the one advertised which was slightly disappointing

there was also the option of room service and the breakfast option looked great

excellent room service

room service was quick. location was an easy walk from the railway station

the room service food was really good, much better than i expected

room service excellent

no room service

the cafe, where we went for breakfast, is small compared to the size of the hotel bar & dining room

plenty of parking spaces

really good cocktails at the bar & lovely coffee shop at the hotel

the rooms are stylish, comfortable and very high quality, it's easy to find and parking is easy and free

everything. easy parking. nice towels. good bin linen. good tv options.

room service and the restaurant didn t open until 6:30pm so when having to be at a function for

room service meal took 2 hour + to arrive despite 4 calls

had some difficulty ordering room service, took a very long time to get

could be a great hotel just lacks room service and extra va va voom

some staff not really helpful as they told me to come to reception to get a room service

food was really good and the room service was exceptionally quick

no one on the reception for room service at 2:15am if it's urgent or emergency

the breakfast was good, and had a nice restaurant/room service options

rely on the 24 hour room service as items are not available

very friendly staff. room service was very helpful. lovely bar and restaurant.

room service after asking

room service did not show to clean up the room.

room service, bed not made up at all during the stay

room service every

carpets, stains, window seal broken, room cold, room service staff not helpful

bar closes and no room service to facilitate late night meetings

, better care of your residents would be beneficial to the establishment, such a shame , even room service as an option would of been a positive rather than say a resident potentially could get

size of the room. bed was very comfortable. room service was excellent.

no pone for room service

should be offered later or room service should be

room, room service available, parking and wifi good and nice dinner on the sunday, easy to find and

were 2 in the room and there was only one towel noone at the reception to answer calls for room

one of the two staff who delivered room service came in and couldn t sort it so it was on full all night and we had two windows open

no table to get food no room service

was very good delivered by room service promptly

the meals served are delicious and room service arrives very quickly

loved the decor everywhere, the breakfast, the room service, the facilities

lovely, stylish and comfortable room. warm welcome at the check in desk. good room service food.

room service and pub was good

shower was good and i enjoyed a nice evening meal from room service

large room in conference centre building. very comfortable bed. room service was very efficient.

room service would have been nice.

room twice, room service staff disrupted several time, incomplete and over cooked breakfast

room service was offered but when i calles to order it they seemed confused.

room service and clean room

did not like on my room service it was very bad to bed with very hard and the heating was very hot i've already made

room service for coffee nothing open no fridge in room

said no room service and signs displayed dinner from 5

be notified of which room is booked for a long period so they don t disturb us constantly with room

room service excellent