problem we had this stay was getting through to reception to order room service

room was ok but nothing in there regarding how to order room service, how to dial for reception etc

cosy room, mini fridge, room service, breakfast was lovely

gym was a bonus too

had to wait a while at the bar to get a drink.

i arrived late, after restaurant and room service had finished

bar staff were very, very slow and one of the mornings my breakfast/room service was ignored which was frustrating

time was very busy, had room service booked but had to come down to restaurant as time was an issue and it hadn't arrived

out of toilet roll over night with no spare in bathroom but when room service brought breakfast we got some roll

room nice clean and well equipped room service very efficient breakfast nice freshly cooked to order and evening menu great choice

amenities in bathroom very poor, food from room service could be a lot better, breakfast had very little options so save your money and go for

that there was no 24 hour room service

very comfortable bed. nice dinner. wfficient room service

poor room service

no room service. quite basic for that price.

room service very good delivered by friendly staff

t v appreciated) quick

breakfast room service was extremely dear

the hotel staff were more than happy to accommodate any requests, and room service was ridiculously

the room service was great

a little slow on room service

outstanding room service

the breakfast served to the room was freshly cooked, delicious and ample

i don't understand the 10 service charge, i have never seen a mandatory room service charge before and the fact that it was so expensive turned me off wanting to order

room, lovely bathroom, great breakfast, and great room service

breakfast was delicious too

clean room, comfy bed and private parking

small bar area was great to have a glass of wine /cocktail etc whilst planing what to do

i would have rather had an english breakfast

bar / breakfast area unique

they didn t offer free room service and i had to pay for ice to be brought up to my room.

staff delivering room service was very rude and pushed past me to get into the room

excellent room service, plenty of choice for breakfast.

room service meal was swimming in grease.. lasagne

convenient car park for trailer, food good in bistro

we ordered room service on our first night, we received our mains and drinks within a reasonable time however

was spacious and clean, beds comfy with plenty of cushions, room service available, menu amazing with plenty to choose

2 breakfasts to the one room and got charged for room service for each breakfast even though they were coming to the room at the same time

no cart charge for room service from the amazing restaurant down stairs

service, ordered room service which was free of charge and arrived in minutes

great location and free parking

there were complimentary water and chocolates, a large tv and good wifi

parking wasn t an issue and i was able to walk to plenty nice restaurants around on the main road

of a lift, parking, the location was excellent, they provided drinking water and the staff were efficient and

on site, good breakfast, comfy bed and strong wifi

i likedthe way i was phoned in my room to say that my room service was on the way

i ordered room service and the food was ready within 10 minutes and was beautiful as well as reasonably

bed, air con was spot on, room service was rapid, accommodated an early check in at 11am and a late check out at 2pm,

good room service

you can get room service, the pizzas are delicious

no room service for breakfasts

maybe to push price of room service up ,would've stayed in the bar longer had food been available

everything, room service food was exceptional.

staff always smiling and helpfully clean quality products room service

room service. issue with what i ordered but was offered something else.

room was very comfortable and room service very good

our room service cleaning ladies all staff went the extra

ce vegan meal, not just added something so they can say they offer differrent type

nothing, other than the standard hotel charge for ordering room service but this isn't a negative for the fitzwilliam, it's a little bug bare of mine re all

had trouble getting a seat in the restaurant but got room service and it was very good

to answer questions and help where needed, breakfast was superb great selection and evening meal room service was quick and food was

no room service at breakfast if you didn t feel like leaving the room

excellent view and good room service

room service rang for said only had limited one of sandwiches so we got takeaway delivery

comfy and clean beds and toilets, and an excellent room service lady.

room service breakfast - room for improvement this was dealt with quickly and efficiently - thank

carry it upstairs) and the pizza itself was very

my opinion somewhat later in the day because nobody picked up when i dialled

ordered 2 iced coffees and 2 pints of orange squash via room service and it was 24

can take a while to get through to reception for room service but when you get through the staff are

room service available for food at 11pm on tues 4th january- no one answered the phone on numerous

had room service breakfast which was also very tasty

om service) wasn't good unfortunately.

beautiful place, friendly staff, beautify food even on room service.

as much as the room service breakfast was very tasty, the menu could have more options.

got late night room service and they were not well versed with coeliac disease but we were given the room service

was beautiful room service - breakfast was very prompt and was delicious steven on reception was fantastic great

going a bit lower, 3/ sandwiches and toasted sandwich could be served in the bar we had to order room service just to get a sandwich

lovely room service and breakfast

very comfortable and clean room. good room service. staff friendly and helpful throughout.

and the room was brilliant, it had a great view of the city, the room was spotless and the room service food was

the clean and spacious rooms and the service from staff, room service was great too

the room service was fast and the food was delicious

room service from the restaurant and the salt and pepper chicken was amazing

due to the pandemic dinner and breakfast was via a take to room service

got an upgrade to the samson suite, truly exceptiuonal and staff are amazing from front desk to room service

attempted to order room service but no answer on both room service and reception

room service was also excellent

we were tired after a day out and they re directed our restaurant order to be delivered as room service which was a nice tough so that we could relax whilst waiting for our dinner

we ordered room service and the food was phenomenal, some of the best hotel food i ve ever had

there is room service every 3 days so no cleaning

room service non-existent not told anything about this on website or at booking in or reception

there's no room service i guess, but there is 1 vending machine

facilities, very nice room service

only thing i dont like about this hotel that they dont do room service everyday and your tea and coffee never gets topped up unless you go and get it

room service available after midnight, but thats not a big issue.

it was clean bed comfy room service great chicken wings chips to die for

wasn't feeling very well so ordered room service food at night

there was no room service for food after 10:30 which was slightly disappointing.

in the room as to what room service can be availed of would handy

the room service wasn t nice but everything else was.

restaurant was lovely, room service was quick, and the room/bathroom were very clean and had all the amenities i needed

6 room service charge

friendly staff, 24 hour room service, and clean rooms.

room service poor quality food and very little choice

room service, food and drinks were of excellent quality

through chemo and it was a treat from it all, the staff were lovely with us n even waivered the room service fee n sent a lovely slate with welcome message n chocolate strawberry ud83cudf53 on it

we didn't use room service.

room service had a tray charge of 5 which i didn t know about before ordering, or before

room was huge and comfortable, breakfasts and room service we had in evenings were amazing

told we could ring for room service but there was no answer both times we tried

great gluten free options, beds very comfortable, superb complimentary coffee room service on arrival

excellent room service of complementary large pot of tea with lovely red mugs

no tea and coffee in the room. room service took time to respond.

room always cleaned to a high standard & always tea/ coffee provided when room service required

room service was great!

no room service

room service was not available

room service not very friendly

room service option, bar and restaurant closed way too early

milk and coffee portions in room are too scant and are not replaced during room

room service burger was great

had room service and the food was excellent, delivered hot and really quickly

i didn't want to go sit in my room to eat a room service sandwich

i needed room service as i came back too late for the restaurant

ich woke me) to take a payment for a room service pizza

shower head holder was also broken we asked for a clean kettle which never arrived as well as a room service menu, that's why we went to the bar to eat instead

friendly staff, food was very quick to come esp through room service, cocktails very professional, staff more than willing to come to our needs, a lot of

there was no atmosphere and it seemed short staffed plastic flowers instead of fresh, room service trays outside rooms for a whole day which seems unhygienic

who i believe to be the deputy manager rang me at 11:20pm

the room service breakfast was poor

room service breakfast was underwhelming taste and presentation

also i couldn t see an option in room service for strawberries or drinks

cultura inn, which is in a separate building to the hotel, however the hotel would not facilitate room service from the cultura inn

restaurant was booked out with it being a holiday, so we had to have room service instead

were some hassles with the wifi but the staff made every endeavour to fix the problem

the breakfast was incredible with some of their own home grown

loads of parking, honesty bar was a lovely touch although did use

wifi was dodgy in our room.

and to finish of my stay the breakfast was first class i enjoyed it

and quiet, lift available, excellent meal at hotel restaurant, good en-suite, good room service and parking

room service, spotless room and great food in the restaurant

friendly staff great room and a delicious breakfast

the food was excellent and staff at front desk, bar areas and housekeeping go the extra mile

breakfast was just alright, you could choose 5 items from a cooked breakfast, no beans,mushrooms or

toiletries and wifi

wifi was great as well which worked well with getting business work done on the

the breakfast was amazing, location great and a nice pub

stay was excellent nice pleasant staff breakfast was great had an evening meal there also which was great loved the history of the hotel

comfortable room, staff very friendly & couldn't do enough for us - great bar and restaurant areas

residents bar closed very early when we rang for room service for a jug of diluted juice the staff wasn t very

i was attending a meeting and booked early morning room service with receptionist the night before but the next morning no breakfast arrived and had

room service breakfast was cold no butter/jam with toast

nice hotel, lovely staff, spacious rooms with comfortable beds, great food at the restaurant, room service available

room service for breakfast & the plates where dirty which made me not want to eat the cooked