guide in the room or information about the local area, no menus for room service, not great options for food on the premises, formal restaurant closed throughout our

food from the night room service could have been a bit better

is less than 5 star; staff are friendly but dining room service is a little slow

cultura inn, which is in a separate building to the hotel, however the hotel would not facilitate room service from the cultura inn

swimming pool was closed. room service after a certain hour very little choices.

special,long time since i have experienced service like it,thank you so very much to you all,room service,reception,kitchen and floor staff,amazing

the room service food was delicious both for dinner & breakfast

ordered room service for my evening meal and the standard of service and food was

was great big bed and we got room service both nights the food was top class 100% would stay again to try the restaurant which

drinks and the fact you charge per person for room service breakfast when you bring it on one tray

milk and coffee portions in room are too scant and are not replaced during room

the staff were incredibly polite and helpful, especially at night with room service

i didn't want to go sit in my room to eat a room service sandwich

i ordered room service, and this was delivered in under 30 mins to a time i gad intimated

we opted to have breakfast and was delighted with the quality of the foods and the dining room service

room service & turn down service would have been a nice offering & would have made the stay a

if i had any feedback it would be soft furnishings in room a little dusty and no room service which would have made our stay perfect

i thot the room service charge was expensive

room service would make the stay perfect.

other guests were very loud. room with a parking view

room service, spotless room and great food in the restaurant

and quiet, lift available, excellent meal at hotel restaurant, good en-suite, good room service and parking

breakfast was just alright, you could choose 5 items from a cooked breakfast, no beans,mushrooms or

portions are tiny, even small for kids

had no complaints although it would have been convenient for me had there been some parking reserved for disabled drivers

staff and room service was excellent, the room was always cleaned. will be back soon

room service, food and drinks were of excellent quality

through chemo and it was a treat from it all, the staff were lovely with us n even waivered the room service fee n sent a lovely slate with welcome message n chocolate strawberry ud83cudf53 on it

we didn't use room service.

friendly staff great service lovely food nothing to much trouble central to everything room service was excellent will definitely be

no pillows the room door and lock failed to work and would only shut once slammed there was no room

room service not very friendly

no room service or food available after hours

room service option, bar and restaurant closed way too early

so we asked what is usually a simple request in a 4 star hotel, for room service and we were told

room service poor quality food and very little choice

couldn t get room service after certain hours, i m not sure if this was covid related or the hotel policy all

restaurant was lovely, room service was quick, and the room/bathroom were very clean and had all the amenities i needed

was expensive, food unavailable late evening in the lounge/restaurant, was only available as room service i believe

the veiws was amazing and room service 10/10

view, room service fantastic

location, restaurant and room service had a great selection, breakfast buffet was traditional irish fayre

room service menu is very small is the only thing i could fault

room service from the restaurant and the salt and pepper chicken was amazing

the room service was fast and the food was delicious

we stayed in the goliath suite, which was superb, the room service was excellent.

we were tired after a day out and they re directed our restaurant order to be delivered as room service which was a nice tough so that we could relax whilst waiting for our dinner

the room service food was delicious. the bed was really comfy.

got an upgrade to the samson suite, truly exceptiuonal and staff are amazing from front desk to room service

it would be nice if there were bathrobes. the room service was overly priced for what you got.

wasn't feeling very well so ordered room service food at night

there was no room service for food after 10:30 which was slightly disappointing.

no beer on tap. only lager and guinness charge for room service

had room service and food was excellent

staff friendly and helpful and room service was excellent

treated ourselves to room service the night we stayed however the food was half cold and flavourless when it arrived

lovely room service and breakfast

professional, we'll run hotel with a good restaurant and room service.

very comfortable and clean room. good room service. staff friendly and helpful throughout.

room service food was a little cold but was still nice

there's no room service i guess, but there is 1 vending machine

only thing i dont like about this hotel that they dont do room service everyday and your tea and coffee never gets topped up unless you go and get it

and excellent room service everyday we go outside they would refill every toiletries, teas and towels no need to

daily room service is disappointing, but the housekeeping staff did knock on the door and ask if i needed

small room, limited breakfast option, no room service

as much as the room service breakfast was very tasty, the menu could have more options.

beautiful place, friendly staff, beautify food even on room service.

room service available for food at 11pm on tues 4th january- no one answered the phone on numerous

room service breakfast was excellent

the price of the room service pizza, the pizza was tiny

room always cleaned to a high standard & always tea/ coffee provided when room service required

staff could not do enough for you, costa on site provided free room service as no kettle in the room

no room service

great gluten free options, beds very comfortable, superb complimentary coffee room service on arrival

tea/coffee facilities in room and took 40 minutes for room service on arrival monday

ordered 2 iced coffees and 2 pints of orange squash via room service and it was 24

can take a while to get through to reception for room service but when you get through the staff are

carry it upstairs) and the pizza itself was very

only dissatisfaction was we ordered pizza by room service it was 10 delivery

there was a 10 delivery fee for room service which i found a bit unreasonable

no room service for breakfasts

another thing to note, i stayed here before and had an issue with a room service breakfast not arriving, however upon learning of this, the food and beverage manager

lovely staff rooms clean bed so comfy loved how you can get room service

we ordered room service also for supper and breakfast

staff always smiling and helpfully clean quality products room service

choice of breakfast; bar area was relaxed and comfortable and live music on friday evening was a real

breakfast was ok nothing special but the pub and pub meal were great

stay was excellent nice pleasant staff breakfast was great had an evening meal there also which was great loved the history of the hotel

very good breakfast. friendly staff. amazing coffee. good wifi. very comfortable big bed.

here while playing golf at the local carrickfergus course

had to get a space heater from room service to feel comfortable overnight

food/room service menu claimed certain items like the pizza were 24 hours, but upon attempting to get

no room service at breakfast if you didn t feel like leaving the room

room service rang for said only had limited one of sandwiches so we got takeaway delivery

was honestly nothing i disliked, at worst i d say a room service menu in room would have been all

the hotel offer vegan meal on room service

ce vegan meal, not just added something so they can say they offer differrent type

nothing, other than the standard hotel charge for ordering room service but this isn't a negative for the fitzwilliam, it's a little bug bare of mine re all

room was very comfortable and room service very good

had trouble getting a seat in the restaurant but got room service and it was very good

parking was available

assisted us with sending off a bag of laundry to be done with no issues

was absolutly excellent, as well as breakfast and it was no problem leaving our car in the parking lot for some additional hours

they also had laundry service

late check out until 1.30pm only cost 10 extra

i ordered room service and the food was ready within 10 minutes and was beautiful as well as reasonably

lovely bottle of real milk came in breakfast tray from room service so had lovely mugs of tea before heading out

room service menu was same as the main menu and

bed, air con was spot on, room service was rapid, accommodated an early check in at 11am and a late check out at 2pm,

good room service

brilliant room service

close to everything and breakfast room service was one of the best i've had

was spacious and clean, beds comfy with plenty of cushions, room service available, menu amazing with plenty to choose

we ordered room service on our first night, we received our mains and drinks within a reasonable time however

extra fans in the rooms,room service was very pricy for our breakfast to be brought to our room after paying nearly 20

really cozy bar at the front

room very comfortable with good wifi

clean room, comfy bed and private parking

the hotel bar serves amazing cocktails

excellent wifi

a little slow on room service

breakfast ignoral of room service

i don't understand the 10 service charge, i have never seen a mandatory room service charge before and the fact that it was so expensive turned me off wanting to order

outstanding room service

they must also put proper plan in place for room service as we were going to be charged somebody else's bill

wifi was dodgy in our room.

parking was very convenient

and to finish of my stay the breakfast was first class i enjoyed it

big tv, good wifi

breakfast was more than enough and well prepared

they didn t offer free room service and i had to pay for ice to be brought up to my room.

excellent room service, plenty of choice for breakfast.

staff delivering room service was very rude and pushed past me to get into the room

room service meal was swimming in grease.. lasagne

reception area and bar grill were just wonderfully decorated and a lovely touch of a sofa at the top of the stairs

the hotel staff were more than happy to accommodate any requests, and room service was ridiculously

room service very good delivered by friendly staff

t v appreciated) quick

breakfast room service was extremely dear

got room service for dinner one night, very quick in bringing food & drink to our room and food was

no room service or residents' bar. there's also no lift.

the price of the room service.

very comfortable bed. nice dinner. wfficient room service

amenities in bathroom very poor, food from room service could be a lot better, breakfast had very little options so save your money and go for

poor room service

time was very busy, had room service booked but had to come down to restaurant as time was an issue and it hadn't arrived

t mentioned on menu) for room service

out of toilet roll over night with no spare in bathroom but when room service brought breakfast we got some roll

hotel info in the room, so no idea if they did room service even though the advert says they do, didn't even know what number to press on the

room nice clean and well equipped room service very efficient breakfast nice freshly cooked to order and evening menu great choice

cosy room, mini fridge, room service, breakfast was lovely

room was ok but nothing in there regarding how to order room service, how to dial for reception etc

problem we had this stay was getting through to reception to order room service

our room was near the laundry room & you could hear the machines going all night & housekeeping entered our room at

small gym if needed with freeweights

breakfast and location both excellent

very friendly and helpful room very clean food was excellent great choice for breakfast

the bar was well stocked

lovely location and very good breakfast

ease of arrival, parking and check-in. good situation. convenient for ferry to mainland uk.