ease of arrival, parking and check-in. good situation. convenient for ferry to mainland uk.

very friendly and helpful room very clean food was excellent great choice for breakfast

great staff and bed was so comfy breakfast was great 2

lovely location and very good breakfast

breakfast was very appetising

restaurant and bar were really good food excellent bar friendly

the bar had lots of atmosphere and live music on the evening we stayed over, we enjoyed a lovely meal

breakfast was ok nothing special but the pub and pub meal were great

you depend on wifi you will struggle, although locals had no problem in the bar area, we could not connect with

bed was super comfy, fantastic breakfast options and cracking ulster fry

od was served excellent) historic & grand but cosy atmosphere

the dinner and breakfast were top notch and we were sad to leave this lovely location

breakfast the next morning was beautiful fresh, generous, and perfectly cooked

good parking across from the premises, it's not secure parking but our car was fine

beautiful food for dinner and breakfast

if i had any feedback it would be soft furnishings in room a little dusty and no room service which would have made our stay perfect

room service would make the stay perfect.

i thot the room service charge was expensive

room service & turn down service would have been a nice offering & would have made the stay a

great bar area that radiates atmosphere , first class restaurant , great food , and breakfast that caters

restaurant was booked out with it being a holiday, so we had to have room service instead

swimming pool was closed. room service after a certain hour very little choices.

the room service breakfast was poor

night we didn't really feel like leaving after our spa and massage and just wanted some room service

cultura inn, which is in a separate building to the hotel, however the hotel would not facilitate room service from the cultura inn

staff went to extra lengths for our comfort by making us sandwiches after room service had finished after we'd had a long day and not got in til late

lots of parking in the carpark

location was nice and quiet, good internet connection, plenty of parking.

the hotel was situated in a lovely quiet part of the country with plenty of parking space even when the conference centre was in use

setting, great car parking, really nice staff

special,long time since i have experienced service like it,thank you so very much to you all,room service,reception,kitchen and floor staff,amazing

there were two heart shaped chocolates left on the bed earlier in the day after room service; i thought a bit more effort would have made the experience a lot better

the room service food was delicious both for dinner & breakfast

ordered room service for my evening meal and the standard of service and food was

room service was a a-bit pricey for only 3 drinks that s the only thing

no tea and coffee in the room. room service took time to respond.

tea/coffee facilities in room and took 40 minutes for room service on arrival monday

great gluten free options, beds very comfortable, superb complimentary coffee room service on arrival

something organic on the room service menu would have been nice.

no room service

we got amazing room service for dinner and a lovely breakfast the next morning

room service had a tray charge of 5 which i didn t know about before ordering, or before

room service, food and drinks were of excellent quality

through chemo and it was a treat from it all, the staff were lovely with us n even waivered the room service fee n sent a lovely slate with welcome message n chocolate strawberry ud83cudf53 on it

staff and room service was excellent, the room was always cleaned. will be back soon

was expensive, food unavailable late evening in the lounge/restaurant, was only available as room service i believe

friendly staff, 24 hour room service, and clean rooms.

were really friendly and accomadating there was an issue with our room service order which they

couldn t get room service after certain hours, i m not sure if this was covid related or the hotel policy all

all good - maybe a little more room service choice would be nice.

no beer on tap. only lager and guinness charge for room service

room service was fast

in the room as to what room service can be availed of would handy

wasn't feeling very well so ordered room service food at night

it was clean bed comfy room service great chicken wings chips to die for

everything else no room service no clean towels

facilities, very nice room service

room service non-existent not told anything about this on website or at booking in or reception

only thing i dont like about this hotel that they dont do room service everyday and your tea and coffee never gets topped up unless you go and get it

daily room service is disappointing, but the housekeeping staff did knock on the door and ask if i needed

i didn't want to go sit in my room to eat a room service sandwich

i needed room service as i came back too late for the restaurant

had room service and the food was excellent, delivered hot and really quickly

room service burger was great

i ordered room service, and this was delivered in under 30 mins to a time i gad intimated

got an upgrade to the samson suite, truly exceptiuonal and staff are amazing from front desk to room service

it would be nice if there were bathrobes. the room service was overly priced for what you got.

room service is quick and value for money too

we stayed in the goliath suite, which was superb, the room service was excellent.

the room service food was delicious. the bed was really comfy.

ordered room service and the young man that delivered to the room was

the very relaxed atmosphere in the bar food was amazing decor everywhere was fantastic and the room service was top notch

view, room service fantastic

room service from the restaurant and the salt and pepper chicken was amazing

ey provided a vegan option)

room service, spotless room and great food in the restaurant

and quiet, lift available, excellent meal at hotel restaurant, good en-suite, good room service and parking

was really nice, welcoming and attentive staff and the small seated area beside the bar was incredibly comfortable and

check if there is a wedding on before booking - kids running up and down corridors screaming and shouting

highly recommend for a date night get away, restaurant and bar is fabulous

as much as the room service breakfast was very tasty, the menu could have more options.

beautiful place, friendly staff, beautify food even on room service.

room service available for food at 11pm on tues 4th january- no one answered the phone on numerous

the price of the room service pizza, the pizza was tiny

om service) wasn't good unfortunately.

room service rang for said only had limited one of sandwiches so we got takeaway delivery

food/room service menu claimed certain items like the pizza were 24 hours, but upon attempting to get

also as it was christmas i was told there was no room service for meals apart from breakfast, and as there was no fridge to store room food bought

excellent view and good room service

was honestly nothing i disliked, at worst i d say a room service menu in room would have been all

can take a while to get through to reception for room service but when you get through the staff are

the only downside really is the 10 charge everytime you order room service.

veral times) for room service

room service breakfast - room for improvement this was dealt with quickly and efficiently - thank

only dissatisfaction was we ordered pizza by room service it was 10 delivery

nothing, other than the standard hotel charge for ordering room service but this isn't a negative for the fitzwilliam, it's a little bug bare of mine re all

room service could serve ice cream after 10 pm.

location, luxurious rooms, friendly staff, fast wifi, great breakfasts, and room service

had trouble getting a seat in the restaurant but got room service and it was very good

delicious room service breakfast

no room service for breakfasts

we ordered room service also for supper and breakfast

staff always smiling and helpfully clean quality products room service

everything, room service food was exceptional.

room service. issue with what i ordered but was offered something else.

lovely room service and breakfast

very comfortable and clean room. good room service. staff friendly and helpful throughout.

going a bit lower, 3/ sandwiches and toasted sandwich could be served in the bar we had to order room service just to get a sandwich

professional, we'll run hotel with a good restaurant and room service.

was beautiful room service - breakfast was very prompt and was delicious steven on reception was fantastic great

you can get room service, the pizzas are delicious

room service menu was same as the main menu and

i likedthe way i was phoned in my room to say that my room service was on the way

lovely bottle of real milk came in breakfast tray from room service so had lovely mugs of tea before heading out

good room service

don't like the change in decor of the bar

plenty of parking

ince when i was last here) - bit blingy

the bar being closed at 11.. but that s covid related

no cocktails - because there was no cocktail bar person

friendly staff great service , room service available great value for money free drinks from the bar inside the hotel

service, ordered room service which was free of charge and arrived in minutes

no cart charge for room service from the amazing restaurant down stairs

brilliant room service

extra fans in the rooms,room service was very pricy for our breakfast to be brought to our room after paying nearly 20

parking was available

had asked for early check in which was arranged and made my trip easier since we had been travelling since 4am

friendly staff, nice clean room, good wifi, excellent breakfast.

if you are lucky you get a slot at the parking which is limited within the premise

they have laundry service

the wifi

it can be busy at lunchtime and parking can be a problem

we needed our outfits ironed, asked to use their iron, the laundry staff ironed our clothes

friendly staff, lounge with bar, delicious dinner onsite. great breakfast

house was beautiful, kept to a very high standard, and breakfast which was included was delicious

some rooms st 2am for about an hour and half was unbelievable and totally unacceptable we ordered room service for breakfast but it didn't arrive we had to chase it up and was still charged for the

i don't understand the 10 service charge, i have never seen a mandatory room service charge before and the fact that it was so expensive turned me off wanting to order

outstanding room service

they must also put proper plan in place for room service as we were going to be charged somebody else's bill

breakfast ignoral of room service

small bar area was great to have a glass of wine /cocktail etc whilst planing what to do

have liked a bacon roll or something similar as a breakfast option (i like a hot breakfast but pancakes are not my thing in the morning)

breakfast was delicious too

private parking was so handy

was a very easy process for us to organise early check in and late check out, staff were amazing and we were upgraded from a double room to suite for free

room service not very friendly

no pillows the room door and lock failed to work and would only shut once slammed there was no room

room service was not available

so we asked what is usually a simple request in a 4 star hotel, for room service and we were told

room service was great!

the room service was very quick, even quicker than waiting at the bar

very clean, room service was very good, yeats painting in the hall, 2 staff member were helpful and engaging

the staff are nice, room service is excellent, and treatments in the spa was amazing

the bed was very comfortable the room was spotless and room service was excellent

were a bit disappointed for there was not room service availed in the lodges

that there was no 24 hour room service

no room service. quite basic for that price.

no room service or residents' bar. there's also no lift.

poor room service

we asked for room service and did not get it..

room service was very efficient

t v appreciated) quick

ringing of phone in dining room ,people ordering room service

we took our boys 11 and 14, they enjoyed room service with pizzas and the swimming pool

the hotel staff were more than happy to accommodate any requests, and room service was ridiculously

room service quality , fair pricing for food and drink

t mentioned on menu) for room service

room nice clean and well equipped room service very efficient breakfast nice freshly cooked to order and evening menu great choice

out of toilet roll over night with no spare in bathroom but when room service brought breakfast we got some roll

i arrived late, after restaurant and room service had finished

excellent room service, plenty of choice for breakfast.

staff delivering room service was very rude and pushed past me to get into the room

room service meal was swimming in grease.. lasagne

they didn t offer free room service and i had to pay for ice to be brought up to my room.

little further out from belfast than what we were expecting but with plenty of free parking onsite this wasn't a problem

the breakfast was fabulous, the room comfortable, wifi reliable and free parking was appreciated

big tv, good wifi

hosts, comfortable room, wifi was slow at times, breakfast was great

breakfast was superb

the breakfast was just delicious and bread was home made yummy and thanks again for wifi coz our wasn't working we be back was

at times for example being told it would be quicker to carry your own drinks rather than wait on room service and that they could not help with bookings for the spa

the staff were excellent lack of efficient room service pleasant

was pretty surprised that there were no menus from the 2 restaurants for room service, no bottles of water or fresh milk, just an empty fridge

fail to understand in a small enough hotel the staff don't understand how something as simple as room service for breakfast worked

a menu for room service was needed at price

no room service which apparently was due to covid.

the phone in my room didn't work so i couldn't use room service.

the staff were very accommodating and the room service was a nice addition

hotel is rather dated and could do with a refurbishment. room service a bit lacking

room service menu could be a bit better not much choice, would have preferred a bigger bed as was

quiet location with parking on site

4 types of breakfast to choose from, warm staff, comfortable bed, spacious bathroom, lots of parking in the property

huge parking area aswell so no shortage of space

the restaurant and bar were closed by the time we got there, but they kindly opened the bar for us and we ended up

great value for money, easy parking, spacious rooms, good breakfast and nice staff