hotel bar shut very early, there was no room service at 11pm

there was no hotel guide and no room service even for breakfast

no room service sunday monday as restaurant closed.

only disappointment was we were told that we couldn t get any kind of room service or a drink just after 11pm even though we were residents

i cudgo on re showernats and room service

00pm on a sunday in any part of the hotel - including room service

fantastic location, quiet ambiance, friendly staff, excellent bar food and room service

not even room service

absolutely abdominal service and breakfast service over by 10 on a sunday and no chance of room service

room service was poor both for dinner and breakfast

room service is very expensive as both tray charge and service charge are added

room service food would be improved

pleased with the reception area seemed strangely placed seemed more of an interview room , room service was slow we had to chase up for milk ,also the phone rang for quite a while before

service was second to none, the location was beautiful, spa relaxing and room service was excellent

we ordered room service which was a delight but the noise made when recovering the tray woke us up at some

several occasions i have stayed there, when checking in, trays with left overs of room service food have been left on the outside steps and even when reported, these were still

ventilated room, no room service or table service in the bar/lounge areas

someone s dirty room service tray, complete with broken beer glass, was left on step leading into room block from

room service average at best probably slightly better locations available, this is not marlow

room service was awful

the food was fantastic (had dinner, room service) (-)only gripe was no phone in the room so i had to walk downstairs to order my room service (+) quick room service for food (-)the qr code did not work properly for ordering room service (+) offered room service and she even made extra effort to help us connect my grandson's xbox to the wifi (+)room quite pleasant a change from usual chains. they did room service.

th lots of extra thoughtful touches), loads of parking, a very nice restaurant / bar area and a fabulous breakfast

lovely rooms

all the staff were friendly and helpful from the cook, waitress and bar staff

it is november and was really chilly for us with 2 kids

oxford gold ale behind the bar was excellent

breakfast the following morning was a veritable feast and served with a lovely warm smile

bar is also clean and welcoming in the period decor

maybe a choice of pastries for breakfast

everything, the room, the dinner and breakfast and nicest staff ever :)

room service neglected to empty bins, didn't leave spare toilet roll, lift failed on two

room service menu also very limited to have a suit with dinning table better choices should be

we thoroughly enjoyed the room service and the view of the weir from our room.

room service was very efficient as we enjoy fresh milk with our tea and coffee

only used room service once

had a great massage and room service breakfast was also lovely

nner) and room service breakfast

room service finished at 22.30

food was excellent in the reading room

response time for room service was excellent

couldn't get a decent breakfast room service

slower than expected room service.

really good, we had room service, not expensive

no answer when i tried to order room service but the menu looked great.

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we couldn t get room service 24 hours like advised.

and helpful staff all around the hotel , from reception to the restaurant, sauna and room

whole place was lovely and clean, we ordered room service and the food was lovely and came really quickly

very comfortable, room service was quick

room service food was also great

again for breakfast as you cannot eat in don t think it s fair to charge 5 each time for room service rooms were very clean and nicely done

customer service- from the minute we were met by kamil to the bar staff and room service staff

room service charge is 5 which is not ideal.

staff, room, breakfast, room service.

all it was fantastic but if i had to be picky i would say the cleaning standards post room service werent quick enough as there were dirty plates and glasses left in the corridor

room service called a little too early in the morning!!

ry annoying even after you ve told them you don t want room service

food seems to take a long time. 1.5 hours for a room service meal is not acceptable.

to go down to the bar to order my drink to accompany my room service because the receptionist couldn't tell me what alcohol they

asked if we wanted room service, receptionist rang the room some time later to say it would be 2

also we were charged a room service charge on drinks i went to the bar for but my partner didnt notice when paying the

wanted to order room service but nobody answered the phone

a menu of what is available via room service would be good to have in the rooms

really good room service given, had everything we needed for the few nights

the room was beautiful and comfortable with decent room service

we ordered room service and the food was excellent and just as pictured

expected, from the drinks and items provided, huge bed, very clean, huge tv, nice bathroom items, room service very late at night, attention to detail by cleaning the room even when staying 2

the room service was nice and safe, free parking appreciated

welcoming, facilities were spotlessly clean, food was delicious, great location, restaurant/bar/room service team members were efficient and freindly

room service is excellent

room service charge of 5 for 1 floor up given how expensive food was.

think charging for a tray to be delivered to the room

clean, good location, professional staff, great breakfast, prompt room service with good food.

the room service charge, not enough vegetarian menu options

the on duty manager sorted out our room service after being told the kitchen was shut.

i love the room service and the staff are always so friendly and

second night our son and daughter-in-law had room service which they said was good

in room with no electric in all wall sockets, this was sorted after an hour, ordered room service, then to be told 20 minutes later that what i ordered was not in menu, i bit

ar etc are still closed ) was

chairs in the suite were very uncomfortable no instructions on how to use the jacuzzi bath room service closed for food over night only able to order

great breakfast choice and event better when delivered

only negative was that there were no toiletries provided in the room other than a tiny bar of soap so i had to go out and buy shampoo

excellent value for money and outstanding breakfast

room was excellent all the staff were really friendly breakfast was delicious everything was

disappointed with the breakfast on my 1st morning, food was fine, but it was luke warm when i git it

the room service food was very poor even something as easy as a toasted sandwich uncooked soggy

room service food was also very good

use of pool / sauna etc helpful staff morning and evening room service good and nice complimentary soft drinks and snack nice high large bed very

room service and restaurant prices were expensive, the food and service wasn t commensurate with

get room service for drinks as there was a football match on and the bar was full

room service rectified this when the room was cleaned

room service or bar facilities from 9

lack of daily room service.

room service should be 24 hours

would have expected for the room to be visited by room service at least once during my 4 night stay

room service excellent in cleaning etc

other than that all was good with room service supplying clean towels daily and making the bed and emptying bins etc

the book in the room said we could phone down for room service however there was no phone in the room to do

ended too early and breakfast started too late and room service would have been fab but it was explained to

no room service was available

onsite parking was very convenient

struggled to connect to wifi and kept losing connection

we waited a long time for early check in which was stressful as we had a wedding to get to

name of the wifi network could not be found

parking was full. had to pay to park elsewhere

ordered room service and the food arrived cold and no cutlery

no room service or anyone at reception when we phoned and went down to try and get a drink.

the room about the hotel menu or what was available downstairs - wasn t clear if there was any room service for dinner or drinks

location with easy parking and if it s full there is a public car park right next door

wifi is flaky - slow and keeps dropping out

couldn't get room service for a full english breakfast.

room service breakfast was very quick to organise and dietary requirements were catered for

ordering room service the person didn't really understand me so the order wasn't quite right but food was

dinner is quite expensive if you're just travelling on business but i guess i could have had room service, fab breakfast

available no spa facilities open service was slow and haphazard no management/leadership of staff room service dishes left out for more than 12 hours communal areas unattended limited communication

feel welcome, no coffee in the room

due to the covid19 curfew of 22:00, we ordered a pot of mint tea to the room for 6 via room service

being able to order a coffee on the room service menu

room service was almost instantaneous

u can't order room service for coffee, it's not hot

room service was also good, we had special requests due to children having additional needs but all

room service food was amazing , the burger was gorgeous and the breakfast arrived on time, was

room service could be a bit more extensive

room, clean great room service lovely buffet breakfast great facilities polite helpful

room service was great too

not even room service

room service was good except for the hot chocolate i ordered

just had room service once, prices reasonable

was away for work and it was my 30th birthday, when i ordered room service i mentioned i was treating myself to a glass of wine as it was my birthday and i was

arrival told we had no booking which we had confirmation room service order was incorrect at breakfast offered no toast & they gave our meal to wrong table

we ordered room service and the food was brought up quickly

staff welcome upon arrival and room service food quality from the restaurant menu was absolutely outstanding

spacious, quiet room great room service

bed was comfy. room service food was excellent.

hotel is very comfortable,easy large car park, room service, clean, nice rooms

it's great to know that our room service and breakfast selection met your expectations

staff, lovely room with good view, outstanding food, welcoming bar all set ina beautiful village on the

wasn t keen on the breakfast but that had absolutely nothing to do with the hotel just that i am a very fussy eater

friendly and helpful staff, lovely rooms, great food

cozy and warm for a weekend in january. excellent breakfast

breakfast and room service were excellent, both in terms of quality and value

one thing that didn't come up to expectations was the food delivered by room service

was disappointing to return on our second night to find that the room had not been serviced and a room service tray had

breakfast - would have preferred relaxing room service breakfast the next time

called room service twice and nobody showed on third time after an hour someone did