om service and breakfast) was excellent

20

the lift was cute rooms bright and airy, all staff were cheerful, breakfast was lovely, room service was fab

clean , good customer service, room is so so so nice, big, comfortable , clean, excellent room service , good parking and excellent services

the room and property was spotless, and the food in the restaurant

i had room service which was fabulous

room service meal was perfect and there were some interesting menu choices available

friendly staff great room service at 10pm was a great help after a long day lovely rooms

room service also available

obviously this meant we couldn t order room service

the room was lovely! huge bed! great room service! excellent quality

the room service food was very nice

food from room service was really good

the excellent customer service and room service food

had the mix grill on room service & it was

after called the reception, the room service helpers provided excellent service

this is the same for room service app you have to charge to room then have reception put in the free kids that come with

great room service, delicious food

room service was quick, bed was comfortable and shower was super powerful would stay here

ybe hotel knew heating was not working ) no room service, so had to go downstairs to get milk, sugar, coffee & t bags

food and room service was brilliant staff really nice booked to stay again

recommend the room service, the steak was delicious and very reasonably priced

room service

no room service

breakfast offered as room service, good quality and plenty of choice

only thing was we requested a bottle of prosecco to our room and it was a hour until i called room service to see where it was and the girl said do you want it now, wasn't happy with that

had no complimentary tea or milk in room so had to pay for them with room service meals

no room service

easily woken up by room service next door late at night

so much a dislike but the room service was very limited

staff were friendly and helpful had early check in which was a bonus

very central in chester. the bar has a great band on a saturday night.

i asked if there was a laundry nearby where we could wash our dirty laundry

did ask the young girl at the bar early in the day she stated that the cleaner was just going up now

the bar was fully stocked and although busy managed perfectly well to avoid waiting to order

room service

didn't order room service but we did see a member of staff delivering it, the silver trays really did give a

room service very quick and efficient

room service menu after 10 pm was all bread - pizza and sandwiches

also the room service, after 9pm or so there is only pizza available that costs about 17

room service breakfast in bed should be an option.

no room service was offered or available to the apartment

room service was totally hassle free & easy

also didn t see a menus for room service and when staying in a suite you want to enjoy your room but there was no menus or we

a concert we didn't fancy joining the throng and with a lack of residents bar so rang down for room service

perfect location, new hotel with nice facilities. room service was available which was handy

actual room service not running past 6:00 on a sunday which was day of arrival , and no

room service was not good at all

the bar did not have any lemonade or wine glasses, we were told they had all been used for room service

also the room service was misleading as one leaflet said 24/7 availability and another said shuts at 9:30pm

finer details need finishing off- the shower and sink didn t drain, breakfast room service was fastidiously ordered upon check in but incorrectly delivered- orange juice was

room service only between same hours as restaurant which makes no sense

we then tried to order room service on 2nd night which no one answered so went down to the bar at 8

like pillows, no room service after 8

they did however provide assistance to move cases to our room room service was shambolic, with the food delivered frequently not what was ordered

hotel feels very special and elegant, enjoyed the stay and the free room service was

room service food was first

included continental breakfast and room service was exceptional

room service breakfast

especially loved the room service breakfast

lack on info in room, room service, wifi etc

there was no menu for room service.

no phone in the room to ring for room service, hot water in the morning was lukewarm.

no room service at 9pm sunday evening

phone in the room didn't work had to go down to reception to ask them for room service

staff were lovely, breakfast was very nice and room service very quick and efficient.

seeing the staff work so hard, but as they were the only two doing bar, food, reception and room service

no info in the room about restaurant or if there is any room service at all

room service breakfast wasn t available

liked the size of the family room and the view over the garden. liked the room service

good menu & liked that everything was available on room service,

the beds were really comfy and the kids enjoyed ordering room service

excellent and helpful staff. nice hotel with parking.nice breakfast excellent room service.

room service was daily

location room service

room service was also wonderful

rooms service location mini bar included breakfast in bed available aswel of room

we ordered room service and it was fabulous

the decor was lovely and the soft furnishings very nice great very helpful staff we asked for room service and they were so fast amazing service thank you

but the pork pie off the room service menu - the pastry was undercooked - not a traditional pork pie you would expect

kewarm, sandwich done in a

room service was charged per person although it was one delivery

as my shoes were on the radiator i ordered room service toasted sandwiches and chips and it was pretty poor

i ordered room service for my evening meal and although very tasty, the portions were extremely small for the

like a copy of the ritz. parking.

room service, great choice of breakfast

had a fantastic 3 night stay here,we didn't want room service as we like a lie in

breakfast was very nice and room service

one answered my whatsapp for room service so i had to go to the bar

room service was slow and never turned up once for water and ive to the room .

location, great health club, great room, lovely friendly staff, great freshly prepared room service

spacious room, room service, pool, staff

staff were accommodating of post being delivered to the hotel, and i thought the room service was great

good location, mostly great staff, excellent room service.

to and from room between theee pm and ten pm there were room service trays and rubbish left lying outside rooms

lovely clean rooms, pool was fab for my son. room service very reasonable. staff very friendly

room was very clean and spacious, bed very comfortable, nice hot shower, good room service, breakfast was excellent, staff very pleasant and helpful, lovely garden, good

took advantage of the room service and food was delicious

the expansive spotlighted bar has an excellent menu, and there is a 24/7 room service available, and free pizza delivery

it was helpful that room service was available as we resorted to using it for breakfast

a one off i think, arriving late ordered room service , which took 1 hour 20 mins and then the order was cold and incorrect all other

the bed was fab, room service very professional and polite

we opted for room service which came promptly and was hot and tasty

room service was fantastic, wasn't too far away from the centre aswell recommend to

no condiments with excellent room service breakfast. salt,pepper etc

were lovely and food

we ordered room service from the extensive menu, and were not disappointed, it was delivered by a very

good room service

i had room service which suited me perfectly

managed to request them) room service took nearly an hour, the lamp shades were all dusty and the living room section had a

dining room good, room service excellent

room with a lovely view, partner ordered room service and meal delivered in 15mins which also was very nice, breakfast was plenty full and

not believe in the limited room service we could not even get tea bags and milk for the room at 11pm visited reception several

over last minute, room service was great and fast

tray charge for room service was a little steep compared to other places i have stayed

we got room service which arrived hot and tasty all staff were really well presented and friendly and

limited menu for room service

room service was quick and did extra than was on the menu when

lack of room service

did order room service which unfortunately wasn t amazing

location lovely gardens, bar food and lovely welcoming staff

peaceful hotel, high levels of cleanliness throughout, staff very friendly, lovely bar and food at restaurant

parking was a bit tight

clean, spacious, arrival time up to 2300 and plenty of free parking.

friendly staff, clean & spacious room. nice location. wifi spot on... will stay here again...

ordered room service, pizza left more to desire but the service was quick and good

room service food was abit expensive for what it was

room service food - we ordered pizza and chips, the pizza wasn't great which was surpirsing with

the spa and restaurant weren't open due to covid, but the room service food was excellent

great room service food

couldn't connect to wifi,but that was probably me

parking right outside our entrance

would liked to have had wifi in the rooms rather than having to go into the pub

free parking right outside the accommodation

staff and regulars in the bar were welcoming and friendly! will defo stay again. xx

i dont know but none would work, for example i tried calling room service by pressing quick dial button and it wouldnt go through, i had the same problem when

and spacious, incredible comfy bed, lovely hot water too, i had a great soak in the bathtub,room service was excellent and fast

room service was a lovely touch after a long day shopping

upgraded room. excellent room service full supply of food at breakfast

staff were friendly the room was clean and comfortable 24 h in house coffee 24 h bar 24h room service room service i needed as was attending sport event and was so good to get a food at

online but it said fully booked which was fine as we left it quite late, so decided to have room service

the spa facilities were lovely. the room was nice with balcony and room service.

room service food was poor, very greasy and over cooked for the price it was for room service

room with free room service

probably room service but it did wake me up a few times

room service finishes far to early, wanted a midnight snack!

no room service after 10 but absoloutely amazing stay

of the restaurant find it had too many drinkers not suitable for families but used room

room service, sky television, large comfortable bed, easy access to get into liverpool, great

room service - cups not cleaned & bed not made - could have done with 2 hand towels instead of 1,

were thin and let light in bathroom door see through exiting car park with card not explained no room service no restaurants nearby car park not

the room and stay was great, i would prefer room service though

or possible to have room service nd some of the staff in the bar weren't very helpful

no cooked breakfast and no room service

wasn t room service, i d got off a long flight and would of liked food brought to my room

we treated ourselves to a room service breakfast which was delicious

we ordered room service which was by dennis, he was fantastic, couldn't do enough for us

have preferred some more choices on the room service menu, maybe a replication of the restaurant menu while the restaurant is open

no telephone in room to contact reception, delay on room service once ordered lack of towels

attentive staff & big room, room service was a nice surprise

matched them in every way, locally sourced suppliers - absolutely divine almost forgot about the bar which is well stock with delicious wines - i just wish it was closer to home so i could sample

bar bill was a little excessive but craft beer was delicious

parking was rather full

bar meals would have been better for us

spa bath was brilliant

breakfast good.

100 if not paid in 2 weeks)

additionally ,we received penalty notice for parking on -site 60

the receptionist took our car registration number and told us that we would not have to pay the parking fee

excellent location and staff attentive. also free parking.

food on room service - some of it was cold and unappetising.

overpriced breakfast's and room service! quality of food wasn't worth the money!!

access to executive lounge, complementary mini bar, efficient room service, great shower, huge tv, huge bed, perfect

small matter was that room service came in our room without knocking and while we were still in bed

it took along time for room service to respond and the restaurant was closed.

they have a restaurant and room service, and hotel staff were prompt with helping

had room service ordered ice cream this had completely melted by the time it arrived a minor negative

room service available added 6 per tray added

only thing was a bit unsure was a 4 extra charge for room service if ordered.

room service everyday and everything keep well stocked up

room service for breakfast was a lovely touch!

any food to be available, so it was a pleasant surprise to discover that they do breakfast as a room service

available at time of stay to take breakfast in but was advised on arrival of this and offer of room service for both hot and cold breakfast given

room service cooked breakfast hot on arrival excellent

need to do breakfast room service

room service and fridge in the room

as the hotel doesn't have a proper restaurant or room service, evening meals are just simple bar food that the guest had to collect and then carry

stay was good but at night we here nooses in the room the breakfast and the room service was very good for

bar is open and room service did available but there is no sitting within the central hotel at present due to covid

menu very limited no room service no pool

out of the pizza option from their room service menu at 11pm this service runs till 6am

clean facilities and room service was great, they do amazing pizza

also you couldn t get hot drinks at night time from the bar area and you couldn t charge room service to your room after a certain time

ke more milk/sugar or a little fridge for it) as you can't order hot drinks through room service either sadly and i don't drink

ordered room service for dinner. food was delicious, prompt and service fab!

only annoying thing was arriving at 10:05pm and finding out that there was no bar food and 90% of room service food is not available after 10pm

by 9:30pm the room service only had pizzas left. the menu didn't work on the qr code either.

didn t like the 5 tray charge for the room service

the room service took some time but this had no negative impact on our stay

the room service & breakfast was excellent & they allowed us a late check out without a great deal of