no food by pool

2 nights, facilities could use more cleanliness overall, but the staff, food, spa and overall experience made it worth it

the spa los arruyos, which is part of the hotel was definitely a highlight of our stay

the pool was great and our room had a great view

service around the pool was real slow

and her (better than my spanish) broken english managed to order exactly what i wanted for room service (-)ice machine on our floor was broken, and room service forgot to send up an ice bucket which i asked for with our food order (-)was no room service for cleaning the room between days (-) and so the room service (-)hotel didn t have room service (+)horrible room service and many items were unavailable or poorly substituted.

the wifi was unstable at times

quality of the food can be improved and the wifi speed connection needs to be increased significantly

from the airport, very convenient location for travellers, very good free wifi, very good breakfast

room and bathroom cleanliness, breakfast.

breakfast and free airport shuttle nice staff nearby the airport beds are comfortable quiet in the

the breakfast is one of the best i've had at a hotel like this one

good breakfast

it is close to the airport and there is a starbucks and a 7-11 across the parking lot.

don t have enough parking spots, there is a lot of noise coming from the outside and the

close to airport, staff, room size, cleanliness and room service.

excellent breakfast and quick response in room service

the staff that gave us the morning breakfast are awesome

they offer free shuttle to and from the airport, small breakfast included

very nice staff, great breakfast

friendly staff. room service 24 hrs. free transportation to airport.

modern tools, frigobar, microwave, for very modest price, clean, modern, ample bathrooms, quick room service, very close to airport, free shuttles to and from the airport, clean pool, very nice

room service was very fast and professional

rooms where perfect, room service was good.

room service and breakfast were just barely passable and water and tea and coffee tasted atrocious

very good breakfast!

breakfast was great with plenty of choice and the young waiter on both occasions

and this time looks like the employees has better training, everybody do excellent job, and the breakfast two tombs

great location...clean facility. the food was great...kids had an awesome time..

great location...clean facility. the food was great...kids had an awesome time..

cleanliness of the property, and the service of the staff, specially of our room service lady martina

location, room service, housekeeping

room service was also

hotel is near a comercial plaza, the pool is perfect size, the only problem is the room some rooms looks damaged (doors, floor, bath) (+)security and traffic control to keep cars safe. pool and amenities available. main road access. (+)hotel is great beautiful pool staff is great property is clean and property is close to (+)it was close to everything.hotel is always clean so is pool (-)i couldn't find the swimming pool, nor signs to lead me there (+)is a fiesta inn standard hotel, nice pool area in a busy town area, the rooms are nice and rather big, comfortable and clean (-)fitness center is too small and too few choices, and the swimming pool was under construction during my whole stay (+)pool

beds not comfortable. room service took a lot of time

room service took over two hours and got my order wrong

a little confused with the bookings due to all the family group but nothing bad, room service toke a tad bit

ordered room service, specified i'm vegetarian

after 5 pm there were only 2 employees to provide service to the restaurant, room service and the hotel bar

i've being here twice and any time you request something for room service and dont have cash, have to go to reception to make the payment

they speak english but the room service didn't speak much english

very nice employees and fast room service.

breakfast buffet was a bit limited and i ordered room service one night and it has a little to be desired

breakfast was very good. staff at restaurant was excellent. at checkin was just ok.

was great, they also had shuttle service that could take us up to 10km around, i liked that

associates shower was spacious shuttle

location, comfort, and last minute availability. the hotel also offered airport shuttle service

layover with a very early flight so we appreciated the proximity to the airport and the 24 hour shuttle service

due to people smoking outside late at night, and it was confusing to access the hotel from the parking area

were a few men smoking right by the entrance, which didn t feel safe, and the elevator from the parking area didn t work without a special card something we only found out after a lot of

location and facilities from parking to hotel

i would say the breakfast was good, also the gym.

enough parking spot for the car, air conditioning wasn t working properly also the shower - so i had to

gym and pool are always very clean

the fitness machinery in the gym does not work well.

parking could be more secure but they were doing some renovations at the moment

breakfast quality was good

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

there's a mall across the parking lot with lots of food options and a soriana (similar to walmart or target) if you need to (-)the parking process.

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

they've got a great breakfast spread and the dinner options have all been great, along with the happy hour

breakfast was good, i think it can be somewhat better, but the room, the room was great, very comfy

overall cleanliness excellent breakfast buffet!

there is not stores around but they have a nice restaurant/ room service food with good prices and great options, i had the arrachera and it was fresh and

24 hours room service which was great especially after traveling for so long

pool and cardio items, cleanliness and comfort was great

gym need to be upgraded

the breakfast was very delicious

breakfast everywhere have sausage and scramble eggs, here not, you need to pay for an omelet or

some of the food of breakfast was rotten and even they changed it, the first impression was not nice

egg was not part of free breakfast. you have to order it and pay for it.

really like my stay here, the location is great and the facilities are really modern, wifi is good and you can walk to a couple of places, being in a mall has a lot of

included breakfast is a bit limited, different to what you can find in other continental breakfast in other

my daughter love the pool, very close to a lot of restaurants

the staff is great location is very good, mexican style breakfast.

comfortable bed, large room. free breakfast and parking. great cost benefit.

clean. nice pool.

the location was great for my purpose. the pool area is very pretty, and the room was big.

e machine not working) or towels, sometime they

room service was not good, will call for ice

room service is awful and pay no attention to clealiness whatsoever.

the rooms were nice and the room service quite good.

room, dining room, meals, friendly staff, pool, gym

however, my room service provided the wronfood, we requested an uber from the frontline for a concert and they

room attendants were rude and room service was horrible

room service got it all wrong took three trips to fix and by then it was cold there is always

we ordered room service at midnight and it was super fast

the room service phone never worked and there was no hair dryer in the room even though it was listed

breakfast

the exceptional breakfast

and the breakfast could ve had more variety and the fruit less frozen

breakfast was very extensive and everything was delicious.

the breakfast area is too small, there was a lot of people and no many tables were available.

location breafast was good nice pool

water in the pool was freezing

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change the peso

didn t like that during the weekdays they don t clean the pool

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

odor in the room aisle without air conditioner really small and not friendly parking lot elevators were the worst part

the parking lot, there are not signals to find the hotel's lobby

the service and location breakfast was great and the view was awesome i always stay in holiday inn

really enjoyed the breakfast, the full room and of course the cleaning stuff was incredible

parking

the rooms are clean, and super big, very comfortable. room service 24/7

room service was fast, affordable, and great quality

location to cintermex big rooms, new and clean. room service

was great with covered dedicated parking and a short walk to parque fundidora

breakfast

shower, good heater/air conditioning(jan is cold in monterrey) , good wifi , good location (-)wifi didn t work (+)this hotel is good value for money. it has free wifi. (-)wifi wasn't working at all (-) the staff, while nice at check-in, did absolutely nothing to help when i told them my wifi was pitiful

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

pool and location

even room service was not available when i tried to call them in the morning

room service is pretty bad, they were late all time and rooms don't have the features that comes at

it is located, the pub in the lobby provided room service and had a $105peso breakfast buffet

unfortunately i had no time but the hot breakfast looked very good

no swimming pool

front desk personnel were very polite and and room service on point, valet parking one of

meals room service ends up early every day

the hotels outside appearance and lobby were very classy. they have 24 hour room service.

room service puts alot of pressure for you to get out

24/7 room service food & drink selection

wifi big room good room service

weren't enough towels, hallway noise, the breakfast had a schedule of 8am and thr were not ready and the coffee was cold

the breakfast is very basic.

breakfast isn't much, but attached to a restaurant with great breakfast for modest charge

though i was able to park), air conditioning not

wifi was good but had a couple spotty

need to change carpets they smell ugly and a/c it took 4 hours to get cold parking lot need more

we needed to ask for the towels, parking lot is complicated

it s a nice hotel, but the wifi is really slow.

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

breakfast is very poor, they offered one piece of bread and one

the breakfast starting at 8 am was very good in an ample dining area

continental breakfast included. free transportation in the morning. clean room.

bad neighbourhood so would have been more relaxed about my car in the parking area

breakfast included was more of cortesy coffe for two hours

te facilities are pretty old , there were not enough blankets, the included continental breakfast it s just coffee and bread at night it s feel pretty unsafe

the breakfast was not that good, it was just okay

great staff clean room simple breakfast

it was clean and having complimentary breakfast is the best. great location too

the breakfast was the standard continental and very good.

the breakfast

food , not very helpful girl at breakfast .

shocking breakfast , no tea , orange juice dispenser not working

the room service location

room service: there were no towels when i arrived in my room

they don't offer 24/7 room service as advertised

location was good food was good bed was amazingly comfortable room service was very nice

had to call the front desk to have room service

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

staurat extractors) the stars rating didn't match the quality breakfast

also, they were building the new parking lot all night outside our window, we didn't manage to get any

hotel felt worn my room had view to a multiple level parking lot it was noisy

parking lot is sufficient

excellent room service ! good staff at front desk.

we were gifted with cupons for drinks, also fruit was delivered at our room as gifts and room service was excellent

only complaint i have were the prices of room service

room service was well done also

room service

bar closed too early, we were suggested to order drinks as room service.

service a bit too slow, they forgot sometimes if you requested smth or ask to bring room service

exhaust fan of toilet did not work room service was not equally good every day

no ice machines on the floors, had to call room service to get ice.

the room service staff was friendly and kind

the breakfast can be eggs

breakfast service terrible

the hotel has a free breakfast, as well as free computers and printers

didn't care for the breakfast served

location was perfect and the staff were friendly but the best part is that you can ask for a late check out even if you want to leave the hotel at 8pm they will only require you to pay the

wifi did not work for me six days, tablet or laptop

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3 occasions wifi didn't work

we were served a moldy chocolate cake in our room service. plus the towels reeked.

i like the multiple options for room service and the morning chef was exceptional at making hotcakes and omelets

i asked for room service and it arrived super late and the soup all over the plate

room service was ok once they found someone who could speak english, but again limited choice

but room service was available

conditions of the room,pool,the overall ambiance of the run-down hotel.

it has a/c and an excellent wifi signal

swimming pool

the pool, the price, location, felt safe ..