no food by pool

2 nights, facilities could use more cleanliness overall, but the staff, food, spa and overall experience made it worth it

the spa los arruyos, which is part of the hotel was definitely a highlight of our stay

the pool was great and our room had a great view

service around the pool was real slow

clean. nice pool.

its awesome to have a green space and pool indoors regardless of the city weather conditions

and the bed was really comfortable and the staff was very helpful and friendly, especially at breakfast, which by the way was delicious

free parking which was nice when my friend was picking me up

my daughter love the pool, very close to a lot of restaurants

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

wifi was very weak. not feasible to work continuously using their wi-fi

breakfast staff where very helpful and friendly.

the continental breakfast is very

breakfast was good, staff members helped you out with it.

breakfast everywhere have sausage and scramble eggs, here not, you need to pay for an omelet or

hotel has a good breakfast and location is perfect

the exceptional breakfast

and the breakfast could ve had more variety and the fruit less frozen

the free laundry

breakfast

however, my room service provided the wronfood, we requested an uber from the frontline for a concert and they

room attendants were rude and room service was horrible

we ordered room service at midnight and it was super fast

the room service phone never worked and there was no hair dryer in the room even though it was listed

room service got it all wrong took three trips to fix and by then it was cold there is always

we were served a moldy chocolate cake in our room service. plus the towels reeked.

room service, did not get what we ordered

room service was ok once they found someone who could speak english, but again limited choice

when we asked room service, they brought up a water pitcher filled with ice

but room service was available

room service was fast and friendly, i needed an extra towel and i requested one, and received it

swimming pool too small, not enough parking lot

parking too dark

pool very cold which was unexpected but it was early march and speaking with the locals monterrey

great location, awesome price, very nice rooms and the kids loved the pool.

staff was very friendly, including the valet parking, reception and also room service

pool and 24 hour room service.

for breakfast we managed to choose smth ok, but room service food - like in 2 stars hotel

better food from room service than most restaurants in monterrey

used room service, the frieds had not catsup, i called the attendant to ask for it and never

room service every day, two small bottles of water provided daily

good room service, fast internet access, well equipped gym and great overall

the room service and kitchen have great dishes, and the staff is always very attentive

the gym room and heated pool are nice

we didn't try the breakfast.

breakfast buffet and room service were top notch. service was highly attentive. excellent views.

the room service food portion sizes.

there is no coffee on room , room service expensive and not good food also very slow

not a lot of food options for room service

room service staff evidently needs more training, their english is basic and they struck me as

room service, staff, drinks in the bar, location, beautiful hotel

24/7 room service food & drink selection

meals room service ends up early every day

front desk personnel were very polite and and room service on point, valet parking one of

spacious room, excellent breakfast in the restaurant and rapid and delicious room service when required

en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel

even room service was not available when i tried to call them in the morning

it is located, the pub in the lobby provided room service and had a $105peso breakfast buffet

room service is pretty bad, they were late all time and rooms don't have the features that comes at

old furniture - old square tv - wifi password works per device, need to ask multiple time for passwords - room light buzzed - weird

the poor breakfast.

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change the peso

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

location, good parking lot, nice pool, great atmosphere

didn t like that during the weekdays they don t clean the pool

maybe they kept them open due to covid concerns but everything else in the breakfast area, many people touched to open and controlled other areas such as the bread- which

the breakfast was awesome and the staff went out of their way to make sure we were happy.

terrible breakfast

very clean very quiet. good breakfast.

the service and location breakfast was great and the view was awesome i always stay in holiday inn

food , not very helpful girl at breakfast .

shocking breakfast , no tea , orange juice dispenser not working

the breakfast

the lady of the room service told me that no one told her that someone was asking for the bad ever

they don't offer 24/7 room service as advertised

the room service location

room service: there were no towels when i arrived in my room

had to call the front desk to have room service

the room service staff was friendly and kind

no ice machines on the floors, had to call room service to get ice.

bar closed too early, we were suggested to order drinks as room service.

exhaust fan of toilet did not work room service was not equally good every day

service a bit too slow, they forgot sometimes if you requested smth or ask to bring room service

wifi was good but had a couple spotty

we needed to ask for the towels, parking lot is complicated

and the wifi didnt work properly it disconnected continually

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

ee)

shower, good heater/air conditioning(jan is cold in monterrey) , good wifi , good location (-)wifi didn t work (+)this hotel is good value for money. it has free wifi. (-)wifi wasn't working at all (-) the staff, while nice at check-in, did absolutely nothing to help when i told them my wifi was pitiful

delayed room service

i called room service 3 times to attempt to get a wash cloth

we got room service and had a great night's

the room service was quick and the breakfast the next morning was goof

comfortable and good room service

3 hrs for room service

were not wifi - respect for the price of the booking- there is not room service

parking lot, not as clean as should be, room service don't answer call i had to order food from other place, low staff and lack of

excelente services and really clean room service

parking lot, not as clean as should be, room service don't answer call i had to order food from

the rooms were nice and the room service quite good.

room service was not good, will call for ice

room service is awful and pay no attention to clealiness whatsoever.

e machine not working) or towels, sometime they

check in, no one told me about the pool, the gym, the restaurant, anything really which was upsetting, they only asked for my name my

the breakfast that is included is very simple.

the reception and breakfast areas were nice. it was a nice surprise to find a safe in the room.

good breakfast, very friendly staff and comfortable rooms.

breakfast, staff, rooms, everything was great but you ll should put a fridge on the rooms.

leaking air condition, had to pay extra for dental kit, wifi does not work on phones

it has a/c and an excellent wifi signal

the pool, the price, location, felt safe ..

swimming pool

conditions of the room,pool,the overall ambiance of the run-down hotel.

location was great. parking was in front of the hotel.

i got a ticket for parking in front of the hotel

great value for the price, no cost for parking ))

parking

you hear everything from the next rooms and the alley - pool was super small and very

location to cintermex big rooms, new and clean. room service

room service was fast, affordable, and great quality

the rooms are clean, and super big, very comfortable. room service 24/7

the parking, uncomfortable

parking limited

wonderful restaurant including room service

we were gifted with cupons for drinks, also fruit was delivered at our room as gifts and room service was excellent

only complaint i have were the prices of room service

excellent room service ! good staff at front desk.

the bed was very comfortable! very clean! room service was excellent as well!

traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot

parking lot is sufficient

staurat extractors) the stars rating didn't match the quality breakfast

hotel felt worn my room had view to a multiple level parking lot it was noisy

noise from multi-level parking lot just outside my window. ask for another side rooms.

room service does not work

room service

they do not have room service and their 2g wifi is super slow as well

attentive room service and the swimming pool was nice

wifi was terrible, sometimes in the late afternoon simply didn't

limited parking. no coffee in room.

breakfast is very poor, they offered one piece of bread and one

breakfast was poor, that is not a breakfast

poor breakfast

the breakfast starting at 8 am was very good in an ample dining area

wifi big room good room service

the continental breakfast was only fruit, juice and coffee

wifi big room good room service

good value, room, breakfast included, additional breakfast options, cleanliness, confort

though i was able to park), air conditioning not

it was clean and having complimentary breakfast is the best. great location too

the breakfast was the standard continental and very good.

great staff clean room simple breakfast

te facilities are pretty old , there were not enough blankets, the included continental breakfast it s just coffee and bread at night it s feel pretty unsafe

the breakfast was not that good, it was just okay

amazing facilities and very fairly priced room service :)

conditioner works in all the hotel, many hotels cool rooms and común areas, restaurant offers breakfast buffet delicious

the breakfast option was excellent

breakfast and views

the restaurant is great and the bar tender

and price, rooms were modem and spacious, bathroom was modern and clean, hotel has restaurant w room service and restrooms downstairs near lobby, staff very attentive and

room service was delicious.

bad wifi

i rented the spa room and it was great and accessible

bed was very comfortable, bathroom stole the show with the spa suite - wow

wifi did not work for me six days, tablet or laptop

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3 occasions wifi didn't work

this hotel is located in a downtown there is much noise in mornings, breakfast was not really completed just some things like coffe, bread and few options

breakfast was delicious but could use some protein options like egg, because it was only

st drinks, bread, and a bit of fruit), and one

the breakfast and the view.

the breakfast needs a little more variety.

parking was easy

great business center. delicious breakfast.

t needs improvement)

breakfast was good, good variety, great coffee. location is good..

the breakfast was good, we liked it

the room was clean and the beds comfortable. breakfast was sooo good

the elevator smell horrible and ther is an indoor pool with glass cealing, not a good idea in a city as hot as monterrey, the hotel smell like a

of limits as they had it closed and the disappointing fact is the internet had a problem, so the wifi was on and off at times, very unreliable

breakfast was a bagged sandwich. it would have been better if no

it has a parking lot what is something that i like

pool area was trashy

breakfast was the best free breakfast i have had at a hotel

ol, gym), courteous staff, decent breakfast with daily fresh fruits served

free parking free breakfast

pool was great after a hot day

expensive and no free breakfast like other hotels ive stayed and they even have buffet would not stay there

breakfast options very good.

coffee maker didn't work. no complimentary breakfast, not good value.

lied to us with the breakfast for 4 adults, i got charged for that amenity and in the morning they told us that the

did not include breakfast so make sure that your breakfast is included before you pay for it because it isn t

bed, love the body-length mirror on the bathroom door, breakfast and service is great; and kids enjoyed the pool

the breakfast and beds were incredible!

breakfast food and service was also good

i love the fact that there's free parking and its underground with an elevator

bed, love the body-length mirror on the bathroom door, breakfast and service is great; and kids enjoyed the pool