oking classes, yoga, tequilla testing, diving, archery, shooting etc) - trs infinity pool and beach zone were very calm what gives great opportunity to relax - amazing chic cabaret

nitpick: the beach at the infinity pool is rocky

the infinity pool that overlooked the ocean was breathtaking

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

the surprise birthday banner and cake waiting for me in my room after returning from the pool was the cherry on top of an already amazing experience

the staff they were very kind with us. the room was very great, very spacious excellent pool.

the pools was immaculate and spacious

clean hotel with great pools and a good variety of food

pool areas are nice and the location is beautiful karla and roxanna were great.

the pools and lobby were nice

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

main pool quite crowded but we were able to go to the adults only pools

the pool was clean and huge

there was only one pool available until midnight, the other ones closed at 6pm

loved the adult & the secret pool, fernando and armin were great

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still to much

great swimming area on beach - so many great pool options

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

also we need more pool towels and more space near the pool

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

the pool deck and the walk inside the building was slippery, i fell once hitting my knee and almost

were absolutely fantastic, offering us countless enjoyable moments by the nearby beaches and pool areas

two large pools to choice from and a short walk to the beach 5

no ash trays around the pool breakfast served till 10 ...could make it 10.30

food the pool top 10

o was stationed at the back pool with the bar from 6/12-6/14

but could do with more lounge chairs and sun umbrellas on the beach and less loud music by the pool

we spend more time at the pool so this wasn't an

i especially loved javier

noisy at times . music from the pool.

the pool right outside the door was awesome

had a poolside swim up room that was fabulous

staff was very friendly and helpful. great pool and cabanas by the water.

pool was amazing, the swim out rooms were great, and the food was excellent

the private pool was nice with an amazing view of the ocean.

without beach shoes, there is a clear risk of injury

ts) - defect hot pool

pool and other amenities, staff

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

vegetarian choices are limited shade next to pool is rare

is located in the jungle, where there is beautiful peace, excellent food and a beautiful swimming pool

you can hear a lot of birds and other animals around when you relax at the pool

pool was perfect temp

wonderful garden, nice colourful details everywhere, the pool is amazing with so many options to sit and explore, the organic soap smells incredibly good,

the pool was beautiful and it felt like you were taking a cool dip in the jungle

we had a great time by the little pool and we couldn t have asked for a better stay

don't expect early morning swim in pool though as it is not open til noon

kids loved the 'buena vida' restaurant

for day is best package as it gives all day with free food / drinks & lovely infinity swimming pool to also enjoy, spent a day at xel ha which was soooo much fun with all activities and

wish you had pool access in morning....

confort of the lodge and pool

pool was extremely dirty the day we arrived

the place is beautiful, from the pool to the restaurant

there is nice looking pool and garden in the camp site

the pool is amazing and our room was the best room we stayed in on our 2 week vacation

to be away from resort area, 10 minute walk to beach, close to restaurants, beautiful rooftop pool and breakfast area

very nice terrace and pool

the roof top pool was also quite nice

real nice place , good to resch and a rooftop pool

the pool, the kitchen, the staff and free breakfast was good as well. would come here again

iter by pool) had everyone's drink full and was so friendly

pool was beautiful and beach was perfect

it provides what you want whether it's the party pool or quiet pool

pool water a bit too cold

there are three pools that accomodate everyone from the party crowd to those that want to be left alone

maintenance issues at the pool and some paint in room

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

pool could do with some shade

more food options little music in pool area the sargasso

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

food very plain, watered drinks, uncharming pool area, lack of sunbeds

each summer we bring the kids and watch the turtles nest

4 restaurants, sushi bar & 24 hour snack bar

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

bar by the beach, it is different story, you have to order food

gorgeous hotel, super friendly and fun staff, beautiful pools

other resort brands offer exceptional upgraded services (premium bar, restaurant, pool, beach, liquor, etc

lots of guests but it felt relaxed and calm, plenty of sun beds and room either by the huge pools or on the beach

we stayed in a junior suite that had a view of the left pool and view of the ocean

rooms overlooking the pool/ocean have excellent views, especially from the 4th and 5th floors

the beach , pool and the food

entertainment!!!!! swimming pool!!!! location!!

seems the hotel was understaffed overall, long waiting at the pool bars

fitness center and pool

facilities beautiful grounds pool area easy access to pool

view and pool in ocean front room was really amazing

grounds are lovely and the pools and beach are fantastic

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

grounds are lovely and the pools and beach are

large swimming pool

the pool area was perfect and clean

cleanliness of the whole place

childrens' pool was exceptional

i think this is excellent, as you can enjoy the beach and pool after checking out

premium level. room. beach. bar. pool. theater.

pool very clean and staff are always helping you to have a great time in your vacation.

like the animations, the facilities, the beach, the pool but most importantly i really enjoy the staff working in the resort

ich has 3 separate pools including swim up bar)

pool swim up bar area was loaded with kids

the beach is very rocky, also pool hours close very early at 7 pm.

the pool and the food was very good

sizable swimmig pool with a lot of loungers

music a little to loud from the pool area

pool was dirty big balls of hair floating,rocks and dirt

- nice pool - rooms are well designed really a great choice for a mexican beach holiday

classic condo, we’ll built, sweet pool, code to dolphins and the restaurants, great staff.

staff, huge and updated condo, pool/grounds were beautiful

the pool and the pool area always clean and neat

very close to restaurants and shops, but also very quiet, the room very spacious - nice swimming pool- access from the room patio - drinking water in the

the little house by the pool (pump house?) was very noisy

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

some bars in the smaller pools were closed like the one close to me

pool floor was to slippery

the pools were clean and loved getting upgraded to the adults only section of the resort

sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

the pool was lovely, the staff very attentive, and the food and drinks were excellent

the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

pool bars closed too early

it was hard to keep the pool clean with so many people going in and out of it

would have been nice to be able to order food and have it brought to you by the pool but other than that we loved it

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

food in main pool restaurants is super tasty, room service super fast

beach out of use all of our 5 day stay build up of seaweed & main pool for 4 days

tacos from the pool bar were delicious

for me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to poolside lounge chairs due to a

pool bar service is very slow and never come

service, great food the tacos by the pool are awesome

but there are small pool-like beaches which are great for the children

alvarez at eden pool is the best, we made sure to be in his section everyday

the pool entertainment staff was lively and full of infectious energy

beach, staff, food,pool parties,facilities. the best hotel for the price !

heaven section pool was full of amazing music, live bar and entertainment

the pool area was vibrant but relaxing at the same time and there is so much space

pool schedule was too short, wished they let the pool open longer.

didnt like how early things closed, such as pool bars closed around 5pm and pools closed around 7pm

the pool is not private for the room as stated in the reservation.

we have 2 children, 6 and 8 and they loved the pool, just enough to cool off

to begin with the service and facilities are terrific, the pool out of this world

a little more rustic than advertised.? pool wasn’t very inviting.

loud frogs at night who swim around the pool and hop around the restaurant area

additional games such as a pool table or shuffleboard would be a bonus

amazingly serene place the cenote was so peaceful and clean like having your own swimming pool

had a small pool to ourselves, but the sun loungers needed pads to lay on, the wood was very hard, even with a

the pools are beautiful and the staff are helpful

we then found a huge hacienda, with a pool which went underneath the building, like something out of venice

but the pool was amazing

there is also a beautiful infinity pool that looks out onto the water

kayaking, snorkeling, relax by the pool or by the beach

the hotel has a nice pool kayaks and snorkels at no extra charge

nice swimming pool

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf liquors even if you

location is great, nice pool area and comfortable beds on the beach. the food was good too.

pool and beach were very clean and private

breakfast started at 7:30- no problem! would have liked coffee available earlier

liked how close to the beach we were, and some of the staff - havier, angel and adlai @ breakfast

plenty of beach and pool chairs

drinks at the pool bar weren't that great

the food was good, drinks included, nice staff, really beautiful beach and pool area

pool area and sunbeds were convenient, not to crowded and relaxing

pool would definitely benefit from a good clean

spent time in the pool

designed, had all the necessities including a kitchenette and the hotel had hammocks and a pool

clean and comfy room, tranquil lounge area outside and a pretty pool especially at night right next to xplor

small pool and delicious dinner menu

the pool is tiny but very pleasant and taken care of

pool could have been a little more exciting but when the pool connects to your room you really

we had no issues finding a nice spot at the pool and beach each day

nice pool and beach front

food was delicious and we received constant service for drinks by the pool

clean room, room service was great, swim out pool room was very nice

amazing place with beautiful pools and la caleta where you can snorkel

the pool by the ocean is

the cleaning on the swiming pool and the beach

choice of pools, cove, rock pool

the only thing they need is music at the pool and beach area is to quiet

pool closes too early 8 pm and not that many good snacks in rooms for being all inclusive.

octopus water slide/pool has been down for a month so my kids were bummed out they couldn t go on

literally a sea pool outside my river view room

the location, the ambience, abundance of pools , the staff.

had a swim up pool room)

big swimming pool, comfortable, clean & big room suite, staffs (really helpful & friendly, a few were bilingual

love the pool and the cleaness in general of the place

nice pool area

and if youu dont feel like going anywhere, stay at the amazing pool area

pool and the whole resort looked nice and exotic

plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were nice

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy for hours

near to the swimming pool was always damaged duerme the 5 days i tried to use them always on

the staff were so wonderful, especially manuel and ramon, at the adults only pool!

beach, good pools, food was good quality

lots of pool room

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

no swim up bar and no waiters around the pool. also the food in the buffet was not that great.

last stay, such as the cafe providing coffee and cakes throughout the day, the bar near to the pool, which has been remodeled and now actually includes a pool bar accessible whilst in the pool

the pool, the beach, food pretty much everything

i loved the foam party in the pool this year, it was great

like it more if they had servers working the pool and beach area so you don't have to leave your chair

relaxing at the pool and getting in the ocean is great

rick in concierge was great in helping me find a pool area to hideaway from the activities

pool side manners near the infinity pool was horrible

looked elegant, all you can drink and eat, beach side chairs with hoods, outdoor beds near pool and a couple on the beach, infinity pool looking over the ocean, late night snacks when you

beautiful airy rooms, the beach was stunning, loads of day beds to sit by the pool

beds very comfortable, maid service was excellent, multiple places to get drinks on site, nice pool and towel facilities

by the evening we were back in the pool

layout and pool location. access to the beach was great too.

about this place was amazing, beautiful hotel, beautiful room, beautiful swimming pool and beach

needs a bigger pool or another pool

the view of the beach! the coconut trees! the pool facing the beach!

hotel with swimming pool and beach

specially in the restraints by the pool seemed annoyed frustrated or mad

the breakfast was also tasty and the pool wasn’t too crowded

the pools are clean and well maintained

pool and common are also very nice - the private neighbourhood is perfect for

the outside area is gourgeous with the pool

pool was great and rooms were cozy

but we could stay at the pool till 12:00

pool was amazing and we should’ve gone for a dip way earlier in our stay

also there was many people slip on the pool area due to

ferry right next to you, small pool, smell of mold, everything was always wet.

pool volleyball games were great fun and got us talking to other guests

pool was dirty

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from