very nice terrace and pool

bed was super comfortable, nice big locker, clean bathrooms, amazing rooftop pool and view

oh, and in the evening and in the morning i used the pool on the roof

the swimming pool also súper nice and the included breakfast is great

the rooftop pool was beautiful and although we didn't use it, we did spend some time in the evening on the

it is part of the complex, we could go to the pool)

the pool is at the restaurant next door.

a very nice restaurant is attached to the property with a nice pool

for day is best package as it gives all day with free food / drinks & lovely infinity swimming pool to also enjoy, spent a day at xel ha which was soooo much fun with all activities and

don't expect early morning swim in pool though as it is not open til noon

abraham

pool was beautiful and beach was perfect

pool in february was not heated enough

david and alex at the pool were extremely attentive

pool water a bit too cold

food very plain, watered drinks, uncharming pool area, lack of sunbeds

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

as for the buffet, get them to make you an omelet for breakfast

bar by the beach, it is different story, you have to order food

each summer we bring the kids and watch the turtles nest

is located in the jungle, where there is beautiful peace, excellent food and a beautiful swimming pool

you can hear a lot of birds and other animals around when you relax at the pool

wonderful garden, nice colourful details everywhere, the pool is amazing with so many options to sit and explore, the organic soap smells incredibly good,

pool was perfect temp

food was excellent, people were so lovely, pool was a joy, just the whole atmosphere

beach and pool areas and restaurants

food the pool top 10

were absolutely fantastic, offering us countless enjoyable moments by the nearby beaches and pool areas

two large pools to choice from and a short walk to the beach 5

pool, food, nature and kids club !

of the drinks could have been improved, the beer at the pool bar tasted like it was watered down with soda water or something, but a lot of them were still

pool very clean and staff are always helping you to have a great time in your vacation.

en there, done that for years -

property and pools for children

pool swim up bar area was loaded with kids

drug dealers around the infinity pool

the staff, the food, the room and the pools

the beach. the infinity pool bar closes a little soon.

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

the surprise birthday banner and cake waiting for me in my room after returning from the pool was the cherry on top of an already amazing experience

big pool was under construction which we did not know about and that was a big reason we were staying

clean hotel with great pools and a good variety of food

the pools and lobby were nice

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

the staff they were very kind with us. the room was very great, very spacious excellent pool.

huge pool. cafeteria. beautiful grounds. friendly staff.

sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4 resorts

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

some bars in the smaller pools were closed like the one close to me

loved the adult & the secret pool, fernando and armin were great

main pool quite crowded but we were able to go to the adults only pools

there was only one pool available until midnight, the other ones closed at 6pm

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one that has a kid area

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

also we need more pool towels and more space near the pool

pool, location, food was all good

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

very disappointing that the natural pool on the other side was closed off for palladium clients even though it was filled with sea weed

the kids club at the beach could have been better.

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

the family selection is ideal for family with kids

tacos from the pool bar were delicious

also would love more options in the pool

for me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to poolside lounge chairs due to a

the pool, the size of the hotel

beach out of use all of our 5 day stay build up of seaweed & main pool for 4 days

noisy at times . music from the pool.

o was stationed at the back pool with the bar from 6/12-6/14

i especially loved javier

the pool needed better filtering. it was murky some days

we spend more time at the pool so this wasn't an

cleaner pools, and cooler gym facilities.

the pool right outside the door was awesome

pool was amazing, the swim out rooms were great, and the food was excellent

the private pool was nice with an amazing view of the ocean.

had a poolside swim up room that was fabulous

we loved the daily volleyball games in the pool and getting to know other travelers

ts) - defect hot pool

pool and other amenities, staff

without beach shoes, there is a clear risk of injury

plenty of lounge chairs by the pool and on the beach

the restaurant had delicious food and the pool was key

the pool is not private for the room as stated in the reservation.

a little more rustic than advertised.? pool wasn’t very inviting.

the property is stunning and impeccably maintained, with beautiful rooms, warm shower water, a pool, hammocks, bean bags, and more

complex of hair 6 rooms with a nice pool

the pool is amazing and our room was the best room we stayed in on our 2 week vacation

pool was extremely dirty the day we arrived

there is nice looking pool and garden in the camp site

very nice and clean pool as well

the place is beautiful, from the pool to the restaurant

pool could do with some shade

maintenance issues at the pool and some paint in room

more food options little music in pool area the sargasso

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

other resort brands offer exceptional upgraded services (premium bar, restaurant, pool, beach, liquor, etc

i had so much fun at the music and pool bar so did the beach

very modern, new, open, spacious and wellkept facilities. the pool swimup bars are a must.

we stayed in a junior suite that had a view of the left pool and view of the ocean

lots of guests but it felt relaxed and calm, plenty of sun beds and room either by the huge pools or on the beach

may up end in some arrogance and bad service from one or two waitresses like in the ranch grill pool

seems the hotel was understaffed overall, long waiting at the pool bars

food, especial 24hr snack bar and pool side bar

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

the food was great! the bed was very comfy. the beaches were beautiful and the pool was lovely.

view and pool in ocean front room was really amazing

large swimming pool

lunch buffet by pool was bad and almost never replenished

grounds are lovely and the pools and beach are

grounds are lovely and the pools and beach are fantastic

premium level. room. beach. bar. pool. theater.

the pool area was perfect and clean

how cold the pool water was

i think this is excellent, as you can enjoy the beach and pool after checking out

tropical pool bar had terrible staff everyday.

sizable swimmig pool with a lot of loungers

the pool and the food was very good

music a little to loud from the pool area

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

a nice bar on the pool

the little house by the pool (pump house?) was very noisy

classic condo, we’ll built, sweet pool, code to dolphins and the restaurants, great staff.

the pool and the pool area always clean and neat

the suite was very large and comfortable, and the pool was basically ours to use during our stay as it is a very quiet building

staff, huge and updated condo, pool/grounds were beautiful

the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

it s quite loud, especially the family pool which is pretty bad

would have been nice to be able to order food and have it brought to you by the pool but other than that we loved it

pool bars closed too early

all the staff and the kids pool aerea

pool food entretenient

pool bar service is very slow and never come

the pool entertainment staff was lively and full of infectious energy

alvarez at eden pool is the best, we made sure to be in his section everyday

service, great food the tacos by the pool are awesome

only thing i could suggest would be drinks service around the main pool

if they had more staff, they could have snacks available near the pool - for example

it would be good to have a snack/ drinks bar at one of the pools at least

the pools are beautiful and the staff are helpful

most) private swimming pool in the jungle and the great private cenote (1,5 hour tracking) that was included

didn t like how the pools close so early

the pool area was vibrant but relaxing at the same time and there is so much space

lovely greenery, great pool area with a swim up bar and a number of beaches in both parts of the hotel

i love the swimming pool and all the options for dinner...

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

but the pool was amazing

there is also a beautiful infinity pool that looks out onto the water

kayaking, snorkeling, relax by the pool or by the beach

the hotel has a nice pool kayaks and snorkels at no extra charge

nice swimming pool

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf liquors even if you

location is great, nice pool area and comfortable beds on the beach. the food was good too.

pool and beach were very clean and private

breakfast started at 7:30- no problem! would have liked coffee available earlier

liked how close to the beach we were, and some of the staff - havier, angel and adlai @ breakfast

plenty of beach and pool chairs

drinks at the pool bar weren't that great

the food was good, drinks included, nice staff, really beautiful beach and pool area

pool area and sunbeds were convenient, not to crowded and relaxing

pool would definitely benefit from a good clean

pool could have been a little more exciting but when the pool connects to your room you really

we got a free upgrade to a swim up pool room

open bar, pool bar, entertainment, would definitely go

absolutely friendly the rooms are big, the food excellent, the location fabulous the swimming pool really clean

food was delicious and we received constant service for drinks by the pool

the noise from the pool.

pool is great

our activity's with no issues at all and the beach and restaurants were just down the road, the pool on the top is the icing on the cake if you just wanna sit back and relax , also a grocery

the rooms and pool were nice

good breakfast, good wi-fi, no cost for pool/beach towels

we enjoyed sitting at the small 4-seat bar by the pool at night, and had delicious well crafted cocktails

great food, pool, staff

the sun after 2pm a little so you don't direct sunlight when lying down apart from being in the pool

music at the pool bar is repetitive non-stop club drum mix

we loved the pool and the fact you can take a late night swim if you wanted to

little pool - but noone really swim in it

the pool looks great in the middle and perfect location for resturants, bars, shops and beach

we definitely loved this hotel, the breakfast was very delicious, the pool was relaxing and very cozy with the a big tree in the garden

walking distance to a lot of cute restaurants and cafes; the property is well maintained, the pool area very aesthetically pleasing; room is spacious and clean with great ac (we were on the

the boutique is overall picturesque - with the central pool & the tree - wish the pool water was warm