the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kids club at the beach could have been better.

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

pool, location, food was all good

very disappointing that the natural pool on the other side was closed off for palladium clients even though it was filled with sea weed

the pools were beautiful

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

there was only one pool available until midnight, the other ones closed at 6pm

main pool quite crowded but we were able to go to the adults only pools

loved the adult & the secret pool, fernando and armin were great

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

the pools and lobby were nice

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

in my opinion, it s not worth flying all the way there just to spend your vacation by the pool

the pools was immaculate and spacious

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

very spacios and modern room

helio restaurang an infinity pool was great

oking classes, yoga, tequilla testing, diving, archery, shooting etc) - trs infinity pool and beach zone were very calm what gives great opportunity to relax - amazing chic cabaret

the beach. the infinity pool bar closes a little soon.

i especially loved javier

o was stationed at the back pool with the bar from 6/12-6/14

but could do with more lounge chairs and sun umbrellas on the beach and less loud music by the pool

we spend more time at the pool so this wasn't an

we sat by the unica pool most days, definitely the quieter of the three pools

the pool right outside the door was awesome

compliant was no food service by swim up poolbars or around pool and beach areas

had a poolside swim up room that was fabulous

the room was well thought out - surround infiniti pool great but very cold

staff was very friendly and helpful. great pool and cabanas by the water.

food the pool top 10

pool, food, nature and kids club !

the pools are always clean and sparkly, the pool bars, well stocked, and bartenders and wait staff are

beach and pool areas and restaurants

the pool deck and the walk inside the building was slippery, i fell once hitting my knee and almost

without beach shoes, there is a clear risk of injury

ts) - defect hot pool

pool and other amenities, staff

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

vegetarian choices are limited shade next to pool is rare

is located in the jungle, where there is beautiful peace, excellent food and a beautiful swimming pool

you can hear a lot of birds and other animals around when you relax at the pool

pool was perfect temp

wonderful garden, nice colourful details everywhere, the pool is amazing with so many options to sit and explore, the organic soap smells incredibly good,

the pool was beautiful and it felt like you were taking a cool dip in the jungle

there is nice looking pool and garden in the camp site

the pool is amazing and our room was the best room we stayed in on our 2 week vacation

the place offers a good restaurant, swimming pool and it is 5 min walk to the beach with access to reclined seats or shaded mattresses for free

the beautiful pool was a welcome relief from the sun and sand

confort of the lodge and pool

kids loved the 'buena vida' restaurant

for day is best package as it gives all day with free food / drinks & lovely infinity swimming pool to also enjoy, spent a day at xel ha which was soooo much fun with all activities and

a very nice restaurant is attached to the property with a nice pool

location of pool

we had a great time by the little pool and we couldn t have asked for a better stay

maintenance issues at the pool and some paint in room

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

more food options little music in pool area the sargasso

pool could do with some shade

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

the rooftop pool was beautiful and although we didn't use it, we did spend some time in the evening on the

the swimming pool also súper nice and the included breakfast is great

the roof top pool was also quite nice

the pool, the kitchen, the staff and free breakfast was good as well. would come here again

with swimming pool and nice terrace on the roof top, tasty breakfast on the rooftop teracce

restaurants, hotels , food, pool, activities all perfect

lots of guests but it felt relaxed and calm, plenty of sun beds and room either by the huge pools or on the beach

liked the open concept of the main building , and the amazing large 4 pools , the large buffet restaurant where you never have to worry about finding a place to sit,

the pool and the views are beautiful

i had so much fun at the music and pool bar so did the beach

service was great at the pool and bars

abraham

iter by pool) had everyone's drink full and was so friendly

we loved the pizza by the pool and also loved the grill for dinner

pool water a bit too cold

food very plain, watered drinks, uncharming pool area, lack of sunbeds

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

bar by the beach, it is different story, you have to order food

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

the beach , pool and the food

entertainment!!!!! swimming pool!!!! location!!

seems the hotel was understaffed overall, long waiting at the pool bars

fitness center and pool

facilities beautiful grounds pool area easy access to pool

view and pool in ocean front room was really amazing

grounds are lovely and the pools and beach are fantastic

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

grounds are lovely and the pools and beach are

large swimming pool

the pool area was perfect and clean

cleanliness of the whole place

childrens' pool was exceptional

i think this is excellent, as you can enjoy the beach and pool after checking out

premium level. room. beach. bar. pool. theater.

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

a nice bar on the pool

sizable swimmig pool with a lot of loungers

the pool and the food was very good

the location the atmosphere the pool the beach where great

the little house by the pool (pump house?) was very noisy

pool was a bit dirty and dated.

the pool area is so beautiful

classic condo, we’ll built, sweet pool, code to dolphins and the restaurants, great staff.

staff, huge and updated condo, pool/grounds were beautiful

would have been nice to be able to order food and have it brought to you by the pool but other than that we loved it

all the staff and the kids pool aerea

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

it s quite loud, especially the family pool which is pretty bad

the pool was lovely, the staff very attentive, and the food and drinks were excellent

like the animations, the facilities, the beach, the pool but most importantly i really enjoy the staff working in the resort

en there, done that for years -

pool swim up bar area was loaded with kids

facilities, nicely laid out with beautiful main pool

we also enjoyed the abundance of pool and beach chairs - no getting up at 6 am to secure chairs

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4 resorts

all the pools had entertainment

sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

the pools were clean and loved getting upgraded to the adults only section of the resort

but there are small pool-like beaches which are great for the children

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

the pool entertainment staff was lively and full of infectious energy

pool food entretenient

service, great food the tacos by the pool are awesome

lovely greenery, great pool area with a swim up bar and a number of beaches in both parts of the hotel

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

pool schedule was too short, wished they let the pool open longer.

the pool area was vibrant but relaxing at the same time and there is so much space

didn t like how the pools close so early

also would love more options in the pool

tacos from the pool bar were delicious

the pool, the size of the hotel

beach out of use all of our 5 day stay build up of seaweed & main pool for 4 days

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

the pool is not private for the room as stated in the reservation.

we have 2 children, 6 and 8 and they loved the pool, just enough to cool off

to begin with the service and facilities are terrific, the pool out of this world

a little more rustic than advertised.? pool wasn’t very inviting.

loud frogs at night who swim around the pool and hop around the restaurant area

additional games such as a pool table or shuffleboard would be a bonus

amazingly serene place the cenote was so peaceful and clean like having your own swimming pool

had a small pool to ourselves, but the sun loungers needed pads to lay on, the wood was very hard, even with a

the pools are beautiful and the staff are helpful

we then found a huge hacienda, with a pool which went underneath the building, like something out of venice

but the pool was amazing

there is also a beautiful infinity pool that looks out onto the water

kayaking, snorkeling, relax by the pool or by the beach

the hotel has a nice pool kayaks and snorkels at no extra charge

nice swimming pool

designed, had all the necessities including a kitchenette and the hotel had hammocks and a pool

to maintain and clean the pool

the pool was really relaxing and everything was really well maintained

the pool is tiny but very pleasant and taken care of

don’t use the pool but looked inviting

location is great, nice pool area and comfortable beds on the beach. the food was good too.

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf liquors even if you

pool and beach were very clean and private

very good location, good breakfast.

all good. tasty breakfast.

the food was good, drinks included, nice staff, really beautiful beach and pool area

plenty of beach and pool chairs

drinks at the pool bar weren't that great

pool would definitely benefit from a good clean

pool area and sunbeds were convenient, not to crowded and relaxing

we didn t really use the other pools but they all looked busy and people had towel claimed them from early in the morning so it

the only thing they need is music at the pool and beach area is to quiet

the royal level has a private pool, private restaurant, private cabanas at the beach, top shelf alcohol, and amazing waiter

amazing place with beautiful pools and la caleta where you can snorkel

the rooms and the beach the pools

the rooms are luxurious

you're never bored to know where to go, so many options of pools, roof top pools, water canals and beach

great service, great pool and great ocean view

the location, the ambience, abundance of pools , the staff.

octopus water slide/pool has been down for a month so my kids were bummed out they couldn t go on

we got a free upgrade to a swim up pool room

absolutely friendly the rooms are big, the food excellent, the location fabulous the swimming pool really clean

pool could have been a little more exciting but when the pool connects to your room you really

open bar, pool bar, entertainment, would definitely go

food was delicious and we received constant service for drinks by the pool

big swimming pool, comfortable, clean & big room suite, staffs (really helpful & friendly, a few were bilingual

love the pool and the cleaness in general of the place

nice pool area

and if youu dont feel like going anywhere, stay at the amazing pool area

pool and the whole resort looked nice and exotic

plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were nice

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy for hours

near to the swimming pool was always damaged duerme the 5 days i tried to use them always on

the staff were so wonderful, especially manuel and ramon, at the adults only pool!

beach, good pools, food was good quality

lots of pool room

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

no swim up bar and no waiters around the pool. also the food in the buffet was not that great.

last stay, such as the cafe providing coffee and cakes throughout the day, the bar near to the pool, which has been remodeled and now actually includes a pool bar accessible whilst in the pool

the pool, the beach, food pretty much everything

i loved the foam party in the pool this year, it was great

like it more if they had servers working the pool and beach area so you don't have to leave your chair

relaxing at the pool and getting in the ocean is great

rick in concierge was great in helping me find a pool area to hideaway from the activities

pool side manners near the infinity pool was horrible

looked elegant, all you can drink and eat, beach side chairs with hoods, outdoor beds near pool and a couple on the beach, infinity pool looking over the ocean, late night snacks when you

beautiful airy rooms, the beach was stunning, loads of day beds to sit by the pool

beds very comfortable, maid service was excellent, multiple places to get drinks on site, nice pool and towel facilities

by the evening we were back in the pool

layout and pool location. access to the beach was great too.

about this place was amazing, beautiful hotel, beautiful room, beautiful swimming pool and beach

needs a bigger pool or another pool

the view of the beach! the coconut trees! the pool facing the beach!

hotel with swimming pool and beach

specially in the restraints by the pool seemed annoyed frustrated or mad

the breakfast was also tasty and the pool wasn’t too crowded

the pools are clean and well maintained

pool and common are also very nice - the private neighbourhood is perfect for

the outside area is gourgeous with the pool

pool was great and rooms were cozy

but we could stay at the pool till 12:00

pool was amazing and we should’ve gone for a dip way earlier in our stay

also there was many people slip on the pool area due to

ferry right next to you, small pool, smell of mold, everything was always wet.

pool volleyball games were great fun and got us talking to other guests

pool was dirty

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from