pool was a bit dirty and dated.

classic condo, we’ll built, sweet pool, code to dolphins and the restaurants, great staff.

grounds, lovely pool and they supplied kayaks which was fun

the little house by the pool (pump house?) was very noisy

staff, huge and updated condo, pool/grounds were beautiful

a nice bar on the pool

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

we spent a lot of time at the pools and the beach and enjoyed the food and drinks available from the beach bar

the location the atmosphere the pool the beach where great

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

also they need to have actives on the adult side pool as well instead of just the family pool

all the staff and the kids pool aerea

it s quite loud, especially the family pool which is pretty bad

service, great food the tacos by the pool are awesome

pool food entretenient

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

the pool entertainment staff was lively and full of infectious energy

pool bar service is very slow and never come

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

heaven section pool was full of amazing music, live bar and entertainment

loved the pool atmosphere with the dj

the pool area was vibrant but relaxing at the same time and there is so much space

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

premium level. room. beach. bar. pool. theater.

i think this is excellent, as you can enjoy the beach and pool after checking out

the pool area was perfect and clean

cleanliness of the whole place

grounds are lovely and the pools and beach are fantastic

view and pool in ocean front room was really amazing

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

lunch buffet by pool was bad and almost never replenished

grounds are lovely and the pools and beach are

entertainment!!!!! swimming pool!!!! location!!

seems the hotel was understaffed overall, long waiting at the pool bars

the food was great! the bed was very comfy. the beaches were beautiful and the pool was lovely.

food, especial 24hr snack bar and pool side bar

facilities beautiful grounds pool area easy access to pool

gorgeous hotel, super friendly and fun staff, beautiful pools

liked the open concept of the main building , and the amazing large 4 pools , the large buffet restaurant where you never have to worry about finding a place to sit,

restaurants, hotels , food, pool, activities all perfect

lovely beach and pool areas

lots of guests but it felt relaxed and calm, plenty of sun beds and room either by the huge pools or on the beach

maintenance issues at the pool and some paint in room

more food options little music in pool area the sargasso

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

pool could do with some shade

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

the place offers a good restaurant, swimming pool and it is 5 min walk to the beach with access to reclined seats or shaded mattresses for free

the place is beautiful, from the pool to the restaurant

the pool is amazing and our room was the best room we stayed in on our 2 week vacation

pool was extremely dirty the day we arrived

the beautiful pool was a welcome relief from the sun and sand

we loved the daily volleyball games in the pool and getting to know other travelers

plenty of lounge chairs by the pool and on the beach

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

pool and other amenities, staff

without beach shoes, there is a clear risk of injury

cleaner pools, and cooler gym facilities.

the room was well thought out - surround infiniti pool great but very cold

pool was amazing, the swim out rooms were great, and the food was excellent

compliant was no food service by swim up poolbars or around pool and beach areas

it had a bigger pool

too many people walking around by the pool and beach trying to sell things.

we sat by the unica pool most days, definitely the quieter of the three pools

noisy at times . music from the pool.

o was stationed at the back pool with the bar from 6/12-6/14

we spend more time at the pool so this wasn't an

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

the pools were beautiful

the pool was clean and huge

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one that has a kid area

there was only one pool available until midnight, the other ones closed at 6pm

great swimming area on beach - so many great pool options

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still to much

also we need more pool towels and more space near the pool

pool, location, food was all good

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

big pool was under construction which we did not know about and that was a big reason we were staying

the pools and lobby were nice

staff members were very friendly, the other pools were great, the rooms were clean and spacious, the bathrooms in the room was amazing, the

you can t see the ocean from the rooms or pool and once you get to the beach it isn t nice.

in my opinion, it s not worth flying all the way there just to spend your vacation by the pool

the staff, the food, the room and the pools

very spacios and modern room

the surprise birthday banner and cake waiting for me in my room after returning from the pool was the cherry on top of an already amazing experience

nior suite with private pool)

nitpick: the beach at the infinity pool is rocky

beach and pool areas and restaurants

clean, super friendly staff, good food, pools, beach

were absolutely fantastic, offering us countless enjoyable moments by the nearby beaches and pool areas

the pools are always clean and sparkly, the pool bars, well stocked, and bartenders and wait staff are

two large pools to choice from and a short walk to the beach 5

wonderful garden, nice colourful details everywhere, the pool is amazing with so many options to sit and explore, the organic soap smells incredibly good,

pool was perfect temp

the pool was beautiful and it felt like you were taking a cool dip in the jungle

food was excellent, people were so lovely, pool was a joy, just the whole atmosphere

is located in the jungle, where there is beautiful peace, excellent food and a beautiful swimming pool

there is a nice pool but a bit too cool in february

the pool was really relaxing and everything was really well maintained

don’t use the pool but looked inviting

clean and comfy room, tranquil lounge area outside and a pretty pool especially at night right next to xplor

spent time in the pool

don't expect early morning swim in pool though as it is not open til noon

there is also a pool but we did not use it- we swam in the gorgeous ocean waters and snorkeled amongst the corral

also, there is mention of a pool but no indication of where - i used another condo's pool by accident

a very nice restaurant is attached to the property with a nice pool

for day is best package as it gives all day with free food / drinks & lovely infinity swimming pool to also enjoy, spent a day at xel ha which was soooo much fun with all activities and

pools were clean and very nice

the only thing they need is music at the pool and beach area is to quiet

the cleaning on the swiming pool and the beach

the pool by the ocean is

we didn t really use the other pools but they all looked busy and people had towel claimed them from early in the morning so it

had a swim up pool room)

if anything i would say they need a closer bathroom to the main pool.

the rooms are luxurious

the kiddie pool is under construction ud83eudd72

literally a sea pool outside my river view room

the roof top pool was also quite nice

very nice terrace and pool

the swimming pool also súper nice and the included breakfast is great

to be away from resort area, 10 minute walk to beach, close to restaurants, beautiful rooftop pool and breakfast area

with swimming pool and nice terrace on the roof top, tasty breakfast on the rooftop teracce

stayed in a swim out room, and the room and pool were gorgeous

service was great at the pool and bars

pool in february was not heated enough

it provides what you want whether it's the party pool or quiet pool

abraham

food very plain, watered drinks, uncharming pool area, lack of sunbeds

4 restaurants, sushi bar & 24 hour snack bar

bar by the beach, it is different story, you have to order food

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

from the room to the pool to the breakfast even the staff was great

pool and the whole resort looked nice and exotic

friendly staff, the details in the entire building, the comfort and design of the suites, the pool and jacuzzi, and the location (so close to xcaret park) are just amazing

the pool and the atmosphere at night is really delicious

loud dance music in the morning by the pool and patio area

the staff were so wonderful, especially manuel and ramon, at the adults only pool!

when we visited in 2016 we had meals in the open air restaurant and used the pools close to the beach-which is now an adult only area and just does not seem to be worth it with

we had a pool view which wasn't bad but we prefer ocean view

the rooms are very comfortable, refreshments and amenities, with many pool sections within the apartment blocks, so does not feel overly crowed

the beach is stunning, plenty of chairs by the beach and pool areas

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

lots of pool room

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a little dangerous if

staff, attractions, free activities on the beach and pool.

last stay, such as the cafe providing coffee and cakes throughout the day, the bar near to the pool, which has been remodeled and now actually includes a pool bar accessible whilst in the pool

i loved the foam party in the pool this year, it was great

was well maintained, pool in a great location

pool service was great

beautiful airy rooms, the beach was stunning, loads of day beds to sit by the pool

i loved the many places to sit, relax by the pool, how the beach was easily accessible from the main pool deck

we paid for a pool view room and the room we got given, couldnt see a single piece of water

from; room service, breakfast, lunch, pool side service

beds very comfortable, maid service was excellent, multiple places to get drinks on site, nice pool and towel facilities

the pool area was really nice too

layout and pool location. access to the beach was great too.

complaints: seaweed on beach that they do try to clean up, no swim-up bar in pool, and no poolside/beachside waiter service

swimming pool area, architecture, breakfast, variety of restaurants.

the pools are clean and well maintained

the breakfast was also tasty and the pool wasn’t too crowded

the outdoor area is huge, and i've stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was

the pool, my kid love it

front, beautiful beach playacar in playa del carmen, great pools, gazebos available - which upgrades a romantic experience - staff super friendly and

the staff was very friendly,all the activities they had in the pool daily

like the animations, the facilities, the beach, the pool but most importantly i really enjoy the staff working in the resort

facilities, nicely laid out with beautiful main pool

ich has 3 separate pools including swim up bar)

burgers at pool bar so good

check in easy gaia very personable and helpful nice setting around pool to play cards and chat

room and beautiful pool

the outside area is gourgeous with the pool

pool and common are also very nice - the private neighbourhood is perfect for

pool was amazing and we should’ve gone for a dip way earlier in our stay

pool floor was to slippery

huge pool. cafeteria. beautiful grounds. friendly staff.

sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

all the pools had entertainment

pool volleyball games were great fun and got us talking to other guests

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

great pool area, very good restaurants, great staff. nice rooms

pool was dirty

place to stay, easy to find, right on the main road to playa del carmen, they have a nice pool, comfortable enough to rest and sleep, safe place to stay

a good sized room, clean and had a pool. also well priced for what you get!

pool was great after a long day in the sun

the staff is very friendly also nice with the small pool

in room 5 was really bad pretty well useless,room 5 is stuck in a corner, common sitting area by pool could use a big make over to make it a bit more useful and appealing

also would love more options in the pool

tacos from the pool bar were delicious

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

beach out of use all of our 5 day stay build up of seaweed & main pool for 4 days

for me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to poolside lounge chairs due to a

the location, staff, great rooftop pool. modern, spacious rooms. get off of 5th

the location and the roof top pool are great

the rooftop is wonderful, featuring a beautiful pool that makes it an ideal place to relax and enjoy the view

the rooftop pool is amazing

the roof pool and view were ex eptional

when it rains, the room floods like a pool

the pool was very clean and in the rooftop

pool was not ready ud83dude22

the pool is at the front hotel

a rooftop pool would be prefect