loved the pool atmosphere with the dj

lovely greenery, great pool area with a swim up bar and a number of beaches in both parts of the hotel

i love the swimming pool and all the options for dinner...

didn t like how the pools close so early

the pool area was vibrant but relaxing at the same time and there is so much space

alvarez at eden pool is the best, we made sure to be in his section everyday

the pool entertainment staff was lively and full of infectious energy

but there are small pool-like beaches which are great for the children

service, great food the tacos by the pool are awesome

pool bar service is very slow and never come

pool is cold

spent time in the pool

the pool is tiny but very pleasant and taken care of

the pool was really relaxing and everything was really well maintained

don’t use the pool but looked inviting

very close to restaurants and shops, but also very quiet, the room very spacious - nice swimming pool- access from the room patio - drinking water in the

classic condo, we’ll built, sweet pool, code to dolphins and the restaurants, great staff.

pool was a bit dirty and dated.

the pool area is so beautiful

staff, huge and updated condo, pool/grounds were beautiful

the pool and the food was very good

pool was dirty big balls of hair floating,rocks and dirt

a nice bar on the pool

music a little to loud from the pool area

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

would have been nice to be able to order food and have it brought to you by the pool but other than that we loved it

it was hard to keep the pool clean with so many people going in and out of it

the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

also they need to have actives on the adult side pool as well instead of just the family pool

view and pool in ocean front room was really amazing

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

grounds are lovely and the pools and beach are

grounds are lovely and the pools and beach are fantastic

lunch buffet by pool was bad and almost never replenished

entertainment!!!!! swimming pool!!!! location!!

food, especial 24hr snack bar and pool side bar

the pool areas were great, lots of activities to do around

facilities beautiful grounds pool area easy access to pool

seems the hotel was understaffed overall, long waiting at the pool bars

tropical pool bar had terrible staff everyday.

how cold the pool water was

premium level. room. beach. bar. pool. theater.

oom, the grounds, pool

the pool area was perfect and clean

the pool and the atmosphere at night is really delicious

love the pool and the cleaness in general of the place

pool and the whole resort looked nice and exotic

from the room to the pool to the breakfast even the staff was great

nice pool area

very modern, new, open, spacious and wellkept facilities. the pool swimup bars are a must.

rooms overlooking the pool/ocean have excellent views, especially from the 4th and 5th floors

restaurants, hotels , food, pool, activities all perfect

the pool and the views are beautiful

i had so much fun at the music and pool bar so did the beach

the location, the ambience, abundance of pools , the staff.

also we were disappointed that all pools close at 6:30pm when we noticed that at xacaret mexico some children were still in pools much

pool closes too early 8 pm and not that many good snacks in rooms for being all inclusive.

octopus water slide/pool has been down for a month so my kids were bummed out they couldn t go on

literally a sea pool outside my river view room

pools were clean and very nice

there were always sunbeds available by the pool

the pool by the ocean is

the beach and pool

the cleaning on the swiming pool and the beach

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

more food options little music in pool area the sargasso

maintenance issues at the pool and some paint in room

pool could do with some shade

kids pool could do with some shade

the pool is amazing and our room was the best room we stayed in on our 2 week vacation

confort of the lodge and pool

the beautiful pool was a welcome relief from the sun and sand

the place offers a good restaurant, swimming pool and it is 5 min walk to the beach with access to reclined seats or shaded mattresses for free

very nice and clean pool as well

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

lots of pool room

the rooms are very comfortable, refreshments and amenities, with many pool sections within the apartment blocks, so does not feel overly crowed

cluding in the rooms, pool, beach etc)

wifi working on and off all the time

beach and pool area very relaxing

the staff were so wonderful, especially manuel and ramon, at the adults only pool!

i loved the foam party in the pool this year, it was great

no swim up bar and no waiters around the pool. also the food in the buffet was not that great.

last stay, such as the cafe providing coffee and cakes throughout the day, the bar near to the pool, which has been remodeled and now actually includes a pool bar accessible whilst in the pool

staff, attractions, free activities on the beach and pool.

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a little dangerous if

pool service was great

we paid for a pool view room and the room we got given, couldnt see a single piece of water

activities at the pool are a hoot, and they do a lot of special things at noon

i loved the many places to sit, relax by the pool, how the beach was easily accessible from the main pool deck

tried to claim lounges at infinity pool the night before- staff put stop to that though after hearing that was unfair practice

dingy, dirty floors that were not cleaned adequately and cigarette butts & clutter around the pool

friendly good cleaning good pool

a good sized room, clean and had a pool. also well priced for what you get!

place to stay, easy to find, right on the main road to playa del carmen, they have a nice pool, comfortable enough to rest and sleep, safe place to stay

in room 5 was really bad pretty well useless,room 5 is stuck in a corner, common sitting area by pool could use a big make over to make it a bit more useful and appealing

layout and pool location. access to the beach was great too.

and pool were beautiful

nice small resort we felt like we had the pool & beach to ourselves

more chairs by the pool

by the evening we were back in the pool

pool and common are also very nice - the private neighbourhood is perfect for

check in easy gaia very personable and helpful nice setting around pool to play cards and chat

room, pool, nice owner, location

the outside area is gourgeous with the pool

pool was great and rooms were cozy

more shade around the pools and chairs by the pool

specially in the restraints by the pool seemed annoyed frustrated or mad

the view of the beach! the coconut trees! the pool facing the beach!

only thing was the towel exchange for the pool

the outdoor area is huge, and i've stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was

pool was dirty

also there was many people slip on the pool area due to

pool hours too short

ferry right next to you, small pool, smell of mold, everything was always wet.

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

we loved the daily volleyball games in the pool and getting to know other travelers

vegetarian choices are limited shade next to pool is rare

ts) - defect hot pool

without beach shoes, there is a clear risk of injury

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

the pool right outside the door was awesome

compliant was no food service by swim up poolbars or around pool and beach areas

pool was amazing, the swim out rooms were great, and the food was excellent

it had a bigger pool

cleaner pools, and cooler gym facilities.

only thing that is missing is pool bar downstairs:)

the three pools were lovely, as well as the two jacuzzis

the pool is so lovely best breakfast ever

maybe due to covid, the elevators didn´t work and no bar on the rooftop pool area

friendly staff, perfect breakfast, clean rooms, rooftop swimming pool, location!

nice apartment, comfortable beds, large living room excellent pool & relax deck super nice people serving the apartments, around for any questions very

the tiles were falling off in the shower and in the pool and towel hooks were falling off the wall

smelly green pool

we visited the pool area which looked nice but we didn’t use it

the pool was dirty

the rooftop pool is amazing

the rooftop is wonderful, featuring a beautiful pool that makes it an ideal place to relax and enjoy the view

having to pay for pool furniture

i love the location and the rooms are very clean and big. the pool and rooftop was great

the location and the roof top pool are great

room was ok but the breakfast included is horrible, just toasted bread and butter and

could be improved especially in terms of time of response and the breakfast is provided at another hotel about 10 mins walk away and it’s just toast and jam

also do not book this place for the breakfast

free “breakfast” was a complete joke, not only was it not at the property (but at a partner hotel a 10

breakfast included was very very very short and bad, does not worth the price at all

elevator leave from ground level and not first floor and have wifi in rooms and not just by the pool area

friendly staff, great cleaning, nice pool and terrace, spacious room, comfortable bed, silent air condition, shower with much water

great location ....very clean ...nice pool and deck area! friendly staff!.. easy check in.

met some other travellers in the evening by the pool and had a great chat over a bottle of wine

whether it was breakfast by the pool or dinner as the sun went down, every meal hit the spot

pool area, location ,everything!

the pool on the rooftop was amazing

the pool was lovely and it has poolside service too, we got passion fruit and kiwi daiquiris and they

the rooftop pool is beautiful over looking the city center and ocean, the breakfast at yum yum is exceptional

rooftop pool is excellent

ground floor location near pool.

lying by the pool every night was such a pleasure

pool area could be better maintained

did not try the pool but it looks good

the pool and jacuzzi is always cold ud83eudd76