swimming pools were super clean and fun

choice of pools so we had the option of a quiet pool

food was delicious and my little girl loved the mini disco and the swimming pool

it's in a great location and relaxing around the pool in the calm and green environment with a view of the sea was just heaven

and great facilities such as pool, restaurant and open space

the infinity pool and help yourself snack area and fully stocked bar was amazing

pool was incredible - i was able to swim 20 laps of it every day for exercise in the morning

the infinity pool was just the right temperature

tennis and archery were good fun pool was good, not sure if it is heated or not as some days were warmer than others but was in

the infinity pool for those with platinum stay has a great view

you want to find the place close to the pool, you need walk up 7 am and go to the pool and leave the towels

breakfast, great pool areas for kids, comfortable beds and everything was great

lot of children, only one pool heated, there were children in next room that were crying

we looked for a hotel with a heated pool, and even though the heated one wasn't large, or very warm, it did provide me and the family

heated pool

the pools are amazing

clean, great staff, great breakfast, great facilities, location, the swimming pool is great.

the availability of the beds around the main pool.

the huge infinity pool is cold but refreshing

pool side customer service could have been abit better as we had to chase staff to order food.

there are mosquitos around the pool. it is sometimes very annoying.

pool villa schedule could be prolonged for an hour or more, at least at the adult-only areas

the pool towels were plentiful, and the pool beds large and

the drinks at the main pool were weak and expensive

pool side menu not as nice as some of the other restaurants.

course, some people think that they can just leave their towels at the best seats from the pool in the morning and then only go there 2 hours later

best service, very clean rooms, end of november and hotel had a pool activities, evening activities well done to them

there are multiple pools and walking trails

a very smoker friendly hotel no smoking areas apart from out the front not allowed by the pool or at bar

is modern, very good for families, 4 big pools and 1 for children

t too cold

everything was beyond expectation ! room, view, swimming pool, food.

bar/kiosk next to the kids pool never opened, although eventually a waiter came around to take drink orders

stated they have a policy about towel reservations at the pool but didn't stick to this

the swimming pool, the view, very nice and friendly staff

like cocktails from pool bar filling like you drink water, completely different taste same cocktails in lobby bar

nice friendly staff, gorgeous infinity pool

loved yoga by the infinity pool looking at the ocean each day, and the gym

the staff was amazingly helpful,food was great, infinity pool even more amazing

fitness activities near the pool were annoying, with terrible loud music

maybe only that our apartment did not have ocean view and the pool is small for swiming.

far the best place i have ever stayed, everything you can ask for in a place , a private pool , spa and gorgeous views honestly reached all expectations and would definitely come

private pool

everything - especially warm privat pool, comfi beds, good food, views, location

we did experience an issue with the private pool boiler in villa eden which is a 2 bedroom villa

special mentions to giuseppe, rafael, jose, ismael and alessandro

the rooms were contemporary, comfortable and beautifully designed, with access straight to the pool

we had a 2 bed villa with pool and it was great to just relax and it be quiet

ddlers) screaming and shouting in the pool

the team are so helpful and friendly at breakfast and at the pool in particular

th the lovely marina) the restaurants were very good

area with couch, big tv with chromecast, dining area with minibar and of course the outside pool area with the semi private pool

and that you can swim in a river from your pool, perfect

we had a villa with a private pool and it was amazing - it is very private and would recommend it if you want to have a more

stunning and an amazing size, comfiest bed and pillows and the private terrace with the private pool into the river that runs across the hotel was incredible

the pool area was clean and the staff was friendly

incredible restaurants. pool and bars were fantastic.

i prefered rooftop pool, my wife liked the one near restaurant

loved the big selection of restaurants on site and multiple pools

he was a waiter on the rooftop pool, and he was absolutely amazing in terms of friendliness and he truly enjoyed making our time

with pool, quiet, luxurious, beautifully-appointed, comfortable

wonderful modern suites, the sublime restaurants, the infinity pool, the amazing views, the outstanding service, everything

full equipped kitchenette with high scale equipment and amazing terrace with our own private pool

the whole family loved the pool, the olivia buffet for breakfast was excellent

service, huge balcony, laundry room in suite, excellent beds, plenty of loungers and great pool service

tall, it was disappointing not to be able to touch the floor in any point in any of the swimming pools

ol bar service)

enjoyed very much the pool which is overlooking the ocean & as well the sky bar offered a fantastic view as special when

very big swimming pool

pool, lots if loungers, piano bar entertainment was excellent, aqua aerobics classes great choice

the main attraction i found was the infinity pool next to the beach

towels in rooms were poor quality pool towels were ok.

great hotel with beautiful infinity pool, friendly staff, delicious food and great location.

the pool and facilities were excellent and the inhouse buffet food was excellent and included in the

hotel, friendly helpful staff, lovely room with pool view, great choice of food, good entertainment at night

a selection of lovely clean pools and pool bars, and easy access out onto the dark sand beach and the path along the shoreline

the multiple pool area with the fantastic infinity pool looking out to the sea is truly breathtaking and a

service, food , room, swimming pool , bar , music, everything was perfect

friendly, helpful staff, very good restaurant, clean, nice environment, well maintaned garden and pool areas

was fantastic, an absolute must, made it so much more relaxing knowing you could go down to the pool at anytime and your double covered bed was there waiting

clean, beautify space, good breakfast and the pool with the view is amazing

i loved the private pool and the big space in the suite .

the double sun beds are brilliant by the pool and on our terrace

the pool is again perfect if you fancy a luzy day of chilling

we stayed in 2 bed suite with private pool and beach area

at the pool some people claim a bed before breakfast

the large free form pool was heated and great to swim in

breakfast was great. staff were great. loved the pool and gym. great burger by the pool...

the level options where you are treated like a vip from check-in, including your own swimming pool in a no-bang zone and non-stop music

pool area beautiful and we'll maintained

the pool was clean and nice, and the beach is near to the property and the water was perfect

a vip area they put us in room 1106 which had free drinks a private buffett ‘a butler ‘a pool outside our room exclusively for only

super clean, rooms are perfect, staff is amazing, breakfast is great, pool area is very relaxing, and night entertainment (9-11) is enjoyable

service, room, breakfast, buffet, pool area, staff, the bed... everything

bedroom accommodation excellent. food good. pool and sunbathing facilities great

clean pool perfect service

go every year and service is always 5 star staff are very attentive also room service pool hygiene excellent

loved the variety of restaurants the lagoon pool activities and the evening entertainment was great

it was perfect, the rooms, staff, pool area and restaurants were amazing

leaves all over the pool area

rooms are stunning, breakfast buffet best i have ever encountered, pool area super clean and staff just completely attentive

great staff; breakfast and buffet dinner superb with great choice; rooftop bar awesome; and great pool

kids did not like the salt water pool but they still got in everyday!

was great, perfect location, close to the beach and walking area, warm nice swimming pools, delicious food, very cosy and tidy

pool could have been cleaner

beds and very helpful snd friendly staff breakfasts first class and lunch and drinks at pool bar very reasonably

quiet adult only roof pool area

big pool area, plenty of loungers. lots of facilities to choose from. clean & modern rooms

spotlessly clean and friendly, lovely size room overlooking the main pool

fantastic views from the room of the pool and sea

no pool tables

swimming pools for kids and all other activities are great to entertain little ones

you could always get a sunbed at the pool

pools were heated, comparing to some other 5 star hotels, where sometimes only one pool is heated

liked everything, but if you ask, there could be a direct access to the pool from the rooms with a grass area

t not too crowded)

the pools are large, warm and there are enough sun loungers

everything is ok. one of the best place - big swiming pool area

ve the aquabike sessions) and the entertainment at

the pool area is really nice, very spacious with lots of sunbeds

is fabulous and the pool a la carte food and drinks outstanding s309 is the best room i have stayed in and over the

the pool was heated and the view was amazing

the pool was clean and all services were done very discreetly

refurbished and looks good the pool area and staff are great

fantastic, a select few around the pool, no noisy music or building works or children

lots of choice at breakfast pool staff very friendly and efficient

we were very near the pool, the staff and the facilities excellent

one group arrived late one afternoon and were making some noise at the pool but were swiftly told

had the most amazing time, great facilities, lots to do (pool tables, 3 pools, jacuzzi)

food, beds, pool, sunbeds, staff, service, reception,restaurant, bars, evthing fabulous

breakfast, pool and massage seats.

a little noisy at night with the pool side music but not too bad.

the pool was very busy, the roof top terrace was lovely and peaceful

room location but it got changed after we requested a pool view room

pool area, plenty of sunbeds,clean and friendly resort.

think you should have smoking areas round the pool

personally i love the cold pool as it is excellent for swimming

fantastic pool area. very comfortable rooms. excellent staff. overall i would stay again.

the pool area was very comfortable and despite the hotel being full there was never a shortage of beds

lovely pool and

we loved the quiet area next to the the swimming pool, the library that is next to this and the beautiful view from each corner of the hotel

cosy and luxurious at the same time, nice pool area, delicious breakfast, good location near the duque

friendly staff. excellent location. plenty of sun loungers by heated pool.

loved the roof top pool, which had a great view

the staff the pool and the quietness

pool was perfect, plenty of sun loungers

staff were amazing, love the different pool areas and the food done the job.

sun-beds at the pool were always taken so we weren t really able to enjoy the pool during our stay

we are beach goers so didn't use pool that much, pool in family area is heated

pool was unreal and facilities were excellent

it ia a bit expensive considering that the pool and sauna area was closed.

also we used a small swimming pool that was very relaxing after a long trekking

loved the swimming pool

the pool (even if not very big) with amazing view on the teide

lovely warm pool with a view to el teide, you should start your morning with a sunrise session

the accommodation was spotless, the pool area was never busy and the restaurant/pool bar had a great variety of reasonably priced meals

pool area very clean,plenty of beds

pool wasn't heated. no washing machine facility

the pool area was perfect

pool bar in a nice sunny location

staff, beautiful location, spa facilities with swimming pool and complimentary tea, awesome huge room, comfortable bed, big bathroom with he best sjower

beautiful location. spa and pool were excellent. would love to return again.

fantastic location and very good vfm. nice pool and spa and good half board menu

the spa was amazing with turkish bath, plunge pool, sauna , steam room, jacuzzi and pool

spa and pool facility is incredible

by the pool was slow and unreliable

the facilities were very clean and the pool was a nice temperature and very enjoyable

staff so friendly and accomodating, great pool and food and drinks were great

the men helping by the pool always assisted my mother with chairs and helping her up the stairs

mother, son and i didn't like the ham and cheese toasted sandwiches at the poolside restaurant

indoor pool needs a little clean. mini bar empty.

pool, jacuzzi, restaurant and bar

very nice outdoor pool

the build was beautiful, spa pool excellent, tranquil and peaceful a lovely stay for a few days

nice spa pool

taking views, all the facilities you could ever need on site and a heated pool was a bonus

access to onsite pool, private pool and restaurants

out out to the super friendly and helpful paco), swimming pool heated and plenty of sun loungers, breakfast excellent with a full english hot option and

the pool area was well maintained & clean & the pool daytime restaurant had tasty well presented food

hotel staff were excellent

food and pool area, great location beach on doorstep, comfortable room very clean, excellent customer

pool areas

nice pool areas

loved the restaurant such a good variety of food and pool area lovely

looking forward to the trip and it certainly exceeded all of our expectations, food, drink, pool areas

extra cost for indoor swimming pool and jacuzzi.

railing in the middle of the pool were wobbly unsafe not enough staff at the bar at night not get selected on non alcoholic

across the road from the hotel, bedrooms cleaned daily, excellent staff very friendly, lovely pool very clean, absolutely fantastic hotel, no problem checking in, or checking out, had a

lovely adult area at the infinity pool, plenty of sun beds

heated swimming pool, sun loungers, nice food, modern interiors in the reception and room.

the bar/ swimming pool area is lovely with gated access to the beach front

there was a concert every night in the pool , the voice was high even i was in the 8th floor

buffet, 3 pools, friendly staff, right by the beach, very good for covid regulations, good poolside bar,

main pool was under renovation, but all was clean and tidy it was closed

the view was amazing, the location perfect near all restaurants and bar, only used the swimming pool upstairs and was absolutely fine the water was warm

inside the hotel there’s at least three pools that i could see - one for adults and two for kids with activities to keep them happy

the pool was fantastic

clean, comfy, well equipped room with pool view

around the pool was

great swimming pool

the breakfast was a huge selection every morning and the pool area was huge

probably the cleaning at the pool in the morning

pool and atmosphere around the hotel were brilliant

it, friendly staff that make your stay enjoyable and a great pool area

the pool was perfect, the restaurant had a wide variety of food each night and during the day and the

the pool was perfect extremely relaxed and plenty of beds available everyday there was no 6am towel

entertainment and pool area amazing

very disabled friendly with reserved day beds and sunbeds right next to the pool

only one thing i would suggest is that music was played around the main pool!

great activity at the pool during the day and a relaxing place at the roof top pool

nice atmosphere around the pool during the day, with music and some pool games

the pool was not very deep.

pool area and room were amazing

ough we didn’t get a chance to test it, because we were here only 2 days), a fairly large pool with plenty of sunbeds, and a bar

hotel, clean, quiet, lots of sunbeds round the pool

apartments are fantastic we had a 2 bed apartment with pool was huge more than enough space for a family of 6

we stayed in a 2 bedroom villa with private pool and opted for the all inclusive package which was well worth every penny

the grounds and the pool are beautiful

the resort is centrally located around the pool and restaurant

were really friendly,the apartments have the wow factor, the food and service was great and the pool was amazing, lots of loungers available even though at times it was busy and the grounds are

and my husband left the sunbeds by the infiniti pool and went for lunch

pool , food,and view of the room

i had sent an email requesting a room for my parents that would be sunny and overlooking the pool area so my mother would not nececerely have to leave the room to enjoy the sun

the choice of food at the buffets was good. the pool area was fantastic. the area was perfect.

loved the property pool was so relaxing

the pool area, the location, the room , everything is a 5 star standard

hopefully in april/may but we believe it is having a break and will be closed to upgrades to the pool

the breakfast and pool area are superb.

could have done with a better snack menu at the pool bar

the hotel is amazing, pool area is excellent, especially for adults

no pool music during the day, very quiet, only aqua aerobics & bingo in the morning

we had some roadworks throughout the day so the staff immediately upgraded us to a pool view room

the spa and the cocktails at the pool bar

ou had to be up very early to secure your bed.

the amount of beds at the pool :

the pool area is just serenity itself

the 24-hour heated pool was a standout feature, offering a serene environment for relaxation

modern design of the hotel and the rooms, pool area, calmness, cocktails and snacks were also good

pool / lounge area

the pool is open 24/7

next to the pool, beds were comfy, though kids reported their beds were “firm” but preference i guess

well equipped, multilevel room with pool level access

we didn't have breakfast so i can't comment on that, but the pool bar had basic food (sandwiches, burgers, fries etc

pool was nice and not too cold, staff very friendly , room 811 clean big and have all the utilities

very nice hotel. pool is heated and really lovely. felt like an affordable luxury stay

loved the pool area and the food.service was excellent

there wasnt too many people at the pool and there was always free sun beds

the pool snacks and desserts at lunch and dinner could be better.

the pool heater seem to be not working some days, as it went very cold.

friendly staff, good food and drinks, lots of space in accommodation and around pool, fresh sunbed towels daily - a lovely stay

pool was nice, the water was warm even though it was the end of january

special thanks for the awesome pool and outstanding breakfast & dinner

the main pool was very hot to begin with but the temperature decreased throughout my stay.

the place is very clean, the rooms are spacious, the pool is fantastic, the view from the balcony is amazing

facilities are quite nice, especially the swimming pool breakfast buffet was nice with a good variety of choices thank you for a great stay

the room was beautiful, i loved the spa and the pool

breakfast-leaner bacon please! love pool area! staff fantastic!

great pool

fantastic holiday. the room with a balcony pool was a really good choice.

we used the pool late in the day, while

proffesional, friendly staff, large pool area,spacious and plenty sunloungers

amazing property ,cannot fault in anyway,breakfast was fantastic ,rooms cleaned everyday ,pool was massive and no fighting for seats and the hotel provided us with pool towels,very clean

great staff, food, rooms, location & pool

swimming pool is too cold guys! please do something!

amazing pool and locations extra large beds overall lovely

incredible value for money, great facilities and pool area, very attractive surroundings

the room is large and clean, and you can see the pool in the room balcony

only feedback was that the pool needs to be open longer than 6pm ,especially now clocks have gone forward and more sunny hours

room was clean, overlooked pool. nice hotel great location & staff. will return.

brilliant pool area and lovely apartments

i wish the pool times were extended so that they close at 8pm

an amazing choice of salads, cold meats, cheeses - everything you could possibly think of the pools were great and the kids aged between 3 and 8 loved the daytime activities and the minidisco

only thing i can think of were the paper/plastic cups around the pool which tended to go soggy - a minor detail

pool

of the staff at the pool bar were not particularly friendly

the staff, food options, pool area and bar, location

nice pool area

the pool area is spotless, sunbeds comfy and the music soundtrack they played in the background was not

the pool area was perfect

not enough beds round the pool

was impeccably clean and the pool area was open, beauty of overlooking the sea but the convenience of a

2 lovely swimming pools and a spa pool

outdoor pool and huge outdoor jacuzzi was fabulous

rooms more than adequate and very clean great breakfast choice pool area big

amazing food. beautiful pool area .

place with great view 20 minutes from puerto de la cruz warm indoor pool heater and warm blanket in the

the staff was the best we could expect. very good sweeping pool. tasty breakfast. all good

the view. the swimming pool was perfect to rest after a long hike. the mood.

swimming pool 24/7 open

good breakfast, the pool and public transport nearby really added up to an exceptional experience