there are multiple pools and walking trails

no pool for lilos for kids

a very smoker friendly hotel no smoking areas apart from out the front not allowed by the pool or at bar

the entertainment, the food and drinks, the pools and pool area

course, some people think that they can just leave their towels at the best seats from the pool in the morning and then only go there 2 hours later

the hotel s facilities were top-notch, especially the swimming pools and spa, which provided a perfect space for relaxation

everything was beyond expectation ! room, view, swimming pool, food.

ps loved the heated seawater pool

stated they have a policy about towel reservations at the pool but didn't stick to this

view, sweets, spa and swimming pool area

didn't get a sea view room, but i got nice views of the hard rock hotel pool across the road

nice friendly staff, gorgeous infinity pool

everything was perfect, nice hotel , good swimming pools, good food.

the infinity pool is stunning

it would have been nice if at least one of the pools was open past 6pm but didn't bother us hugely

the rooms were contemporary, comfortable and beautifully designed, with access straight to the pool

the pool area is stylish with very comfortable beds

stunning 3 bed 3 bath with private pool

pool, gym, spa, restaurant

we had a 2 bed villa with pool and it was great to just relax and it be quiet

pool by the room is perfect for young kids

maybe only that our apartment did not have ocean view and the pool is small for swiming.

we did experience an issue with the private pool boiler in villa eden which is a 2 bedroom villa

candles beside the bath the decor throughout the hotel was exceptional a surprise we found the pool lite up and night and changed colour we would highly recommend this

pool was so clean and relaxing

eating outside around the pool and amongst the palms, felt like we were many more hours away from the uk in the maldives or

the hotel facilities are fantastic: 2 main pools, a jacuzzi, the spa was great

villa with spacious rooms and beautiful terrace with private pool

area with couch, big tv with chromecast, dining area with minibar and of course the outside pool area with the semi private pool

the infinity pool was not ideally clean and the theme restaurants' experience was quite poor.

- amazing beach - good restaurants - good guest relationship and events team - nice swimming pool - bful hotel

quality rooms are spacious, bathrooms are very nice and terraces are beautiful had access to 3 pools, highly recommend a persian pool, it's a hidden

there are mosquitos around the pool. it is sometimes very annoying.

not the hotels fault but the amount of flies in the pool areas is incredible annoying

pool side menu not as nice as some of the other restaurants.

he was a waiter on the rooftop pool, and he was absolutely amazing in terms of friendliness and he truly enjoyed making our time

pool is beautiful, fantastic service delivered by all staff

we spent the majority of the days sunbathing on the roof terrace pool, super comfy sun loungers with a beautiful infinity pool

loved the big selection of restaurants on site and multiple pools

incredible restaurants. pool and bars were fantastic.

the pools and other facilities were great, pool area was never crowded and we would always get a sunbed

the bar at the pool with cocktails quality is awesome

the heated swimming pool is huge and very clean, the lounge is comfortable with clean beach towel provided

expensive, but you do get what you pay for great service great food fantastic rooms beautiful pool clean

full equipped kitchenette with high scale equipment and amazing terrace with our own private pool

great food selection in both dining room and poolside

food excellent,pool clean and tidy

ol bar service)

the pool was great and was devoid of any hassle with sunbeds etc - very relaxing

very big swimming pool

friendly, helpful staff, very good restaurant, clean, nice environment, well maintaned garden and pool areas

food excellent staff very nice pool areas beach views also good complaints

a selection of lovely clean pools and pool bars, and easy access out onto the dark sand beach and the path along the shoreline

was fantastic, an absolute must, made it so much more relaxing knowing you could go down to the pool at anytime and your double covered bed was there waiting

the heated swimming pool. the food. the room. the kindness of the staff

the private pool area looking on to the beach was beautiful and the pool side bar made it so much better i

the pool and facilities were excellent and the inhouse buffet food was excellent and included in the

swimming pool a bit cold. shame it wasn’t heated.

beach bar next to the pool works only until 6pm while the pool is open until 6:30pm

pools lovely especially infinity pool with beach

super clean, rooms are perfect, staff is amazing, breakfast is great, pool area is very relaxing, and night entertainment (9-11) is enjoyable

service, room, breakfast, buffet, pool area, staff, the bed... everything

the pool is wonderful; never crowded and perfectly clean

pool was beyond amazing

the pool was clean and nice, and the beach is near to the property and the water was perfect

were lucky to get an upgrade to a amazing apartment with a pool and fantastic views of both sea and mountains

pool is far too cold

breakfast in our room was brilliant, and having a private swimming pool was fantastic.

the pool is again perfect if you fancy a luzy day of chilling

love having a private pool. staff are lovely and it s very spacious and clean.

loved the variety of restaurants the lagoon pool activities and the evening entertainment was great

go every year and service is always 5 star staff are very attentive also room service pool hygiene excellent

perfect location,beach , fresh water kids pool, nice breakfast.

one warmish pool - the rest were freezing.

leaves all over the pool area

pool area beautiful and we'll maintained

pool bar didn t open until 1 so as we were having breakfast at 8 that was a little late for us

the large free form pool was heated and great to swim in

the pool. the pool on the

at the pool some people claim a bed before breakfast

great staff; breakfast and buffet dinner superb with great choice; rooftop bar awesome; and great pool

location , plenty off room around the pool area and so close to the beach

hotel is right next to lovely beach, breakfast was very good, very large pools and hydro pools

rooms are stunning, breakfast buffet best i have ever encountered, pool area super clean and staff just completely attentive

kids did not like the salt water pool but they still got in everyday!

no pool tables

a couple of suggestions maybe change up music round pool could have done with sn iron in the

the pool areas where also excellent plenty of sunbeds

very quiet at night great sleep,teo tellys with uk channels,loads of space ,adult pool area with subed service was lovely ,also pool was warm,fab for familys with children

pools were heated, comparing to some other 5 star hotels, where sometimes only one pool is heated

pool could be warmer

big pool area, plenty of loungers. lots of facilities to choose from. clean & modern rooms

spotlessly clean and friendly, lovely size room overlooking the main pool

quiet adult only roof pool area

beds and very helpful snd friendly staff breakfasts first class and lunch and drinks at pool bar very reasonably

we were always able to get a space by the pool after breakfast and particularly enjoyed the salt water pool

enjoyed the location , the pool activities

ve the aquabike sessions) and the entertainment at

the pools are large, warm and there are enough sun loungers

everything is ok. one of the best place - big swiming pool area

is fabulous and the pool a la carte food and drinks outstanding s309 is the best room i have stayed in and over the

the pool was heated and the view was amazing

the pool was clean and all services were done very discreetly

refurbished and looks good the pool area and staff are great

the view was amazing and so was the pool and the hot tub

the main pool is quite shaded but adult only roof terrace is ideal.

pool area, plenty of sunbeds,clean and friendly resort.

nice room with pool view on the 1st floor as requested rooms and public areas were cleaned every day food was

swimming pool for adults and the ones for kids are great

breakfast, pool and massage seats.

fantastic pool area. very comfortable rooms. excellent staff. overall i would stay again.

loved the heated pool. all the christmas decorations were being put up. excellant spa

our room had a private terrace with pool beds right in front of the pool, which felt like pure luxury

super pool and sunbeds

for vegetarian dietary requirements rooms - clean, spacious property - botanical, great pool, fantastic view points, beach access food -

appartment was great, the facilities and particularly the pool were excellent and the hotel is in an ideal location

food, beds, pool, sunbeds, staff, service, reception,restaurant, bars, evthing fabulous

lots of choice at breakfast pool staff very friendly and efficient

the charming staff were friendly and helpful, pool good and convenient, breakfast buffet good

even we spend only mornings and evenings in the hotel, but kids like swimming pool, football fields, snooker, etc

overlooked the roundabout but we got used to it, but great being on top floor near the roof top pool

would love to have a bigger swimming pool on the roof, but is also very nice the one that is here

friendly staff. excellent location. plenty of sun loungers by heated pool.

the staff the pool and the quietness

the best thing about the hotel is the adult environment especially the pool area

sun-beds at the pool were always taken so we weren t really able to enjoy the pool during our stay

pool was perfect, plenty of sun loungers

great location, fantastic facilities, lovely pool and lots of seating areas, rooms very high quality, spacious and very comfortable

room & easy pool access

it is 15 minutes to beaches pool is not very big but we did not go to

pool towels are provided and we got complimentary robes and slippers

half board stay with free access to pool and towels. superb value of money!!

beautiful hotel, really clean, great pool and lovely food

pool bar in a nice sunny location

pool wasn't heated. no washing machine facility

cost of drinks and food around the pool areas is a little high, actually twice as high as in the surrounding area

staff so friendly and accomodating, great pool and food and drinks were great

it is amazing, i loved the architecture, the rooms, the pool etc

we particularly liked the large pool area

the facilities were very clean and the pool was a nice temperature and very enjoyable

looking forward to the trip and it certainly exceeded all of our expectations, food, drink, pool areas

our room was located in front of the pool so it made it super easy for us to go the pool and back to the room again when needed

pool areas

not allowed any inflatables are on the pool

sometimes they played their music too high in the pool area

nice pool area, the pool bar and on site restaurant were both

pool is fresh water which is at a lovely temperature

flatables/balls etc)

pool area was nice and never a sunbed issue

the pool is also wonderful

heated swimming pool, sun loungers, nice food, modern interiors in the reception and room.

railing in the middle of the pool were wobbly unsafe not enough staff at the bar at night not get selected on non alcoholic

location, very clean, modern rooms, good variety of food and drinks, close to beach and large pool area

activities at pool each day and nightly also

lovely adult area at the infinity pool, plenty of sun beds

buffet, 3 pools, friendly staff, right by the beach, very good for covid regulations, good poolside bar,

the view was amazing, the location perfect near all restaurants and bar, only used the swimming pool upstairs and was absolutely fine the water was warm

the bar/ swimming pool area is lovely with gated access to the beach front

main pool was under renovation, but all was clean and tidy it was closed

breakfast was amazing, the location was great, nice clean rooms and huge pool area, staff were very helpful also would definitely stay

the huge infinity pool is cold but refreshing

the infinity pool is wonderful, although was quite cold

clean, great staff, great breakfast, great facilities, location, the swimming pool is great.

did not allow you to enjoy pool, please use flies repellent device to eradicate flies

the availability of the beds around the main pool.

clean, comfy, well equipped room with pool view

around the pool was

hotel, friendly staff, room was clean, great view from balcony ( pool and sea view room) great location just couple mins walk from the beach, was right next to bars

the pool was out of use and undergoing emergency

great swimming pool

the whole stay was nice, breakfast was good and pool area was perfect

pool, great food and its variety

pool and atmosphere around the hotel were brilliant

the pool was perfect, the restaurant had a wide variety of food each night and during the day and the

pool facilities were great. restaurant was great.

the pool was huge and lots of activities during the day

pools, food, great staff, animation, beautiful place, clean. for me the best hotel in tenerife

i had sent an email requesting a room for my parents that would be sunny and overlooking the pool area so my mother would not nececerely have to leave the room to enjoy the sun

plenty going on around pool area both during the day and in the evening

could have explained few details of using restraunt and pool bar using key card but wasnt a major deal

renovated the pool area which was not listed at booking

could have done with a better snack menu at the pool bar

prices at the pool bar a bit too high

the breakfast and pool area are superb.

lack of entertainment by pool.

i would single out chef david (hocus pocus) and also giorgia from the pool bar

beds very comfortable. pool and pool area amazing

everything, from the rooftop infinity pool / cafe bar, both day and night time entertainment and the amazing staff

the room , the service, the massage, the garden, the swimming pool, the location, the staff etc

the pool was perfect extremely relaxed and plenty of beds available everyday there was no 6am towel

nice atmosphere around the pool during the day, with music and some pool games

excellent accommodation, nice pool, big rooms, friendly staff

they lent us a kettle for the baby milk, the food was delicious and our room had the view to the pool which was just perfect

clean, very good breakfast, nice pool area and pool bar

pool is beautiful, the whole property is really cool and excellently kept, staff is super nice

the pool area is highlight

lovely pool and great variety at breakfast

wore amazing rooms spotless pool amazing location perfect migual the barman amazing sound and carlos on reception who checked

the amount of beds at the pool :

the spa and the cocktails at the pool bar

are two pools in the center court, one warmed, the other not

are terrific & maintained daily 2 pools & children's paddling pool fantastic restaurants lovely breakfast friendly staff who go

the room with a personal pool

the grounds and the pool are beautiful

operating hours for the pool

we used the pool late in the day, while

had top floor room with private pool overlooking the courtyard and hard rock cafe) cannot rate enough

pool area is quiet and relaxing and spotlessly clean

are beautiful but if you are looking for a quiet room we recommend the rooms overlooking the pool as they are completely silent

great pool

staff, amazing pool area and brilliant location

location and amazing pool oh and breakfast

great staff, food, rooms, location & pool

best pool in tennerife

loved the rooms overlooking the pool and sea - sun shone on the balcony all day

friendly staff - spotless property with nice pool breakfast bar - highly recommend

only feedback was that the pool needs to be open longer than 6pm ,especially now clocks have gone forward and more sunny hours

incredible value for money, great facilities and pool area, very attractive surroundings

a lovely pool with a bar

lovely location. perfect for the shops and beach. pool with plenty of sunbeds.

special thanks for the awesome pool and outstanding breakfast & dinner

room lovely .... breakfast so so good...... pool excellent...

pool was nice, the water was warm even though it was the end of january

heated pool

the rooms where really nice decorated and spacious. we enjoyed the time in the pool.

friendly staff, good food and drinks, lots of space in accommodation and around pool, fresh sunbed towels daily - a lovely stay

the pool heater seem to be not working some days, as it went very cold.

there was a lot of rules round the pool

pool was great and clean and plenty of lounge chairs

the pool snacks and desserts at lunch and dinner could be better.

cold pool

next to the pool, beds were comfy, though kids reported their beds were “firm” but preference i guess

very nice hotel. pool is heated and really lovely. felt like an affordable luxury stay

we didn't have breakfast so i can't comment on that, but the pool bar had basic food (sandwiches, burgers, fries etc

the room was beautiful as well as the big pool and beach club

the hotel at the evening has no food service or some evening vibe, to chill out by the pool

pool is beautiful

the pool area is serene, and guests may find themselves treated to a complimentary fruit mock-tail

the outside area was quiet, there is a pool bar where you can have lunch and you could always get a sun bed

great breakfast and swimming pool area

lot of children, only one pool heated, there were children in next room that were crying

breakfast, great pool areas for kids, comfortable beds and everything was great

great location, very kind staff, delicious breakfast and nice swimming pool :)

we looked for a hotel with a heated pool, and even though the heated one wasn't large, or very warm, it did provide me and the family

heated pool was really good for kids and babies

not enough beds round the pool

nice pool area

the pool was really nice and not crowded

plenty of sun loungers around the pool with shade if required

the pool area is spotless, sunbeds comfy and the music soundtrack they played in the background was not

swimming pools were great 4 pools to choose from , 1 was 50 metres long so you could lane swim, 2 childrens

adult pool.all of it.

pool was heated, rooms were clean, great mini disco and entertainment every night, good location,

the roof top pool has gone!

an amazing choice of salads, cold meats, cheeses - everything you could possibly think of the pools were great and the kids aged between 3 and 8 loved the daytime activities and the minidisco

nice spa pool

very nice outdoor pool

and outdoor swimming pool, charm of old building well renovated

hotel looks lovely, local and has both outdoor and indoor pool

the spa, sauna, swimming pool, were nice too

was impeccably clean and the pool area was open, beauty of overlooking the sea but the convenience of a

outdoor pool and huge outdoor jacuzzi was fabulous

2 lovely swimming pools and a spa pool

great location, lovely pool and gym. rooms nice and spacious . very friendly staff everywhere.

lovely view from the balcony facing the pool and sea, lovely pool area and poolside bar.

pool was incredible - i was able to swim 20 laps of it every day for exercise in the morning

the infinity pool and help yourself snack area and fully stocked bar was amazing

the infinity pool for those with platinum stay has a great view

the infinity pool was just the right temperature

i was lucky enough to receive a room upgrade with views over both the pool and the ocean, which was absolutely beautiful

and great facilities such as pool, restaurant and open space

choice of pools so we had the option of a quiet pool

big, heated swimming pools which we absolutely loved

coffee. maybe a wider food selection in the quiet pool area would be nice.

the two swimming pools are fantastic, and having one without inflatables etc is a great idea

had hope to us the pool within the spa complex more but found the air and water temperature was lower than expect

lovely spa with refreshing swimming pool, jacuzzi, two saunas, steam room, cold plunge pool and ice

spa and pool facility is incredible

there was a steam room, sauna, solarium, plunge pool, jacuzzi and a decent size swimming pool which looked like it opened to outside in warmer

the spa was amazing with turkish bath, plunge pool, sauna , steam room, jacuzzi and pool

location in the caldera with lovely facilities, the pool and sauna were very welcome

also we used a small swimming pool that was very relaxing after a long trekking

the pool (even if not very big) with amazing view on the teide

lovely warm pool with a view to el teide, you should start your morning with a sunrise session

moderate prices, swimming pool, prime location, spacious rooms, peace, beautiful environment

pool area was gorgeous

i like that they bring your drink to you when ordering at the pool bar -quiet

use the shower facilities of one of the apartments after checkout, since we spent our day at the pool waiting for our flight time

the pool was heated to 27 degrees

loved the heated swimming pool