oking classes, yoga, tequilla testing, diving, archery, shooting etc) - trs infinity pool and beach zone were very calm what gives great opportunity to relax - amazing chic cabaret

nitpick: the beach at the infinity pool is rocky

the infinity pool that overlooked the ocean was breathtaking

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

the surprise birthday banner and cake waiting for me in my room after returning from the pool was the cherry on top of an already amazing experience

the staff they were very kind with us. the room was very great, very spacious excellent pool.

the pools was immaculate and spacious

clean hotel with great pools and a good variety of food

pool areas are nice and the location is beautiful karla and roxanna were great.

the pools and lobby were nice

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

main pool quite crowded but we were able to go to the adults only pools

the pool was clean and huge

there was only one pool available until midnight, the other ones closed at 6pm

loved the adult & the secret pool, fernando and armin were great

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still to much

great swimming area on beach - so many great pool options

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

also we need more pool towels and more space near the pool

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

the pool deck and the walk inside the building was slippery, i fell once hitting my knee and almost

were absolutely fantastic, offering us countless enjoyable moments by the nearby beaches and pool areas

two large pools to choice from and a short walk to the beach 5

no ash trays around the pool breakfast served till 10 ...could make it 10.30

food the pool top 10

o was stationed at the back pool with the bar from 6/12-6/14

but could do with more lounge chairs and sun umbrellas on the beach and less loud music by the pool

we spend more time at the pool so this wasn't an

i especially loved javier

noisy at times . music from the pool.

the pool right outside the door was awesome

had a poolside swim up room that was fabulous

staff was very friendly and helpful. great pool and cabanas by the water.

pool was amazing, the swim out rooms were great, and the food was excellent

the private pool was nice with an amazing view of the ocean.

without beach shoes, there is a clear risk of injury

ts) - defect hot pool

pool and other amenities, staff

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

vegetarian choices are limited shade next to pool is rare

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

room service food is absolutely horrible

the room and the walk out to the pool. the buffets were very good.

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

we didn't really like the pool outside our door

i loved the swim out pool

would have preferred that the pools here a bit cleaner

the pool is very nice

outdoors by the swimming pool

the breakfast was good and the pool was amazing

a clean and refreshing swimming pool

clean pool

verry nice host nice pool great breakfast...

rooms, breakfast, pool, welcome drinks are quite prestigious

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

great breakfast and clean facilities allowed us to relax

rooms, breakfast, pool, welcome drinks are quite prestigious

nice owners, great cabanas, amazing location in the jungle with a great pool

is located in the jungle, where there is beautiful peace, excellent food and a beautiful swimming pool

pool was perfect temp

the property is big with lots of trees, a play area and the cenote style swimming pool

the pool was beautiful and it felt like you were taking a cool dip in the jungle

kids loved the 'buena vida' restaurant

also, there is mention of a pool but no indication of where - i used another condo's pool by accident

it is part of the complex, we could go to the pool)

location of pool

we had a great time by the little pool and we couldn t have asked for a better stay

very nice and clean pool as well

pool was extremely dirty the day we arrived

there is nice looking pool and garden in the camp site

the place is beautiful, from the pool to the restaurant

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different

location perfect right off the beautiful beach and pool clean and quiet

the pool is lovely and inviting

a beautiful setting - we could walk barefooted the short distance to the sea and the swimming pool was clean and very close as well

loved the pool

great swimming pool

the roof top pool was also quite nice

to be away from resort area, 10 minute walk to beach, close to restaurants, beautiful rooftop pool and breakfast area

very nice terrace and pool

the rooftop pool was beautiful and although we didn't use it, we did spend some time in the evening on the

oh, and in the evening and in the morning i used the pool on the roof

stayed in a swim out room, and the room and pool were gorgeous

there are three pools that accomodate everyone from the party crowd to those that want to be left alone

service was great at the pool and bars

david and alex at the pool were extremely attentive

pool water a bit too cold

maintenance issues at the pool and some paint in room

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

more food options little music in pool area the sargasso

pool could do with some shade

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

food very plain, watered drinks, uncharming pool area, lack of sunbeds

each summer we bring the kids and watch the turtles nest

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

bar by the beach, it is different story, you have to order food

the pool and the views are beautiful

lovely beach and pool areas

we stayed in a junior suite that had a view of the left pool and view of the ocean

very modern, new, open, spacious and wellkept facilities. the pool swimup bars are a must.

restaurants, hotels , food, pool, activities all perfect

the pool areas were great, lots of activities to do around

seems the hotel was understaffed overall, long waiting at the pool bars

the food was great! the bed was very comfy. the beaches were beautiful and the pool was lovely.

fitness center and pool

food, especial 24hr snack bar and pool side bar

lunch buffet by pool was bad and almost never replenished

grounds are lovely and the pools and beach are

grounds are lovely and the pools and beach are fantastic

view and pool in ocean front room was really amazing

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

childrens' pool was exceptional

the pool area was perfect and clean

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

cleanliness of the whole place

how cold the pool water was

too far from the airport . and no umbrellas in the pool area.

we were given a very nice room at the tropical resort on a premium level - close to pools & beaches

if you are a late check in, a set of towels for pool/beach should be part of your check in pack.

the beach the food the room the pool the trees everything was 10/10 cant wait to come

pool bathrooms got yucky during a busy day. need cleaning throughout the day.

there is also an adult pool which was superb too

the took extra care to health measurements included constant sanitizing of the beach/pool chairs and restaurant tables

pool was at a lovely temperature

installations are excelent , the staff at the buffette , pool zone are very friendly , always with a smile

the pools are great and have swim up bars

loved the salt water pool and it was fun to watch all the boats go by in the evening

room was a bit worn down, and so was the outside pool area, but for this price i think it’s a great deal

pool filter seemed to not be working quite right, so the pool was a little cloudy

rock-formed pool connected to the canal

great location, like the natural pool, big rooms and private patio

burgers at pool bar so good

ich has 3 separate pools including swim up bar)

we requested bottom floor and close to pool

pool very clean and staff are always helping you to have a great time in your vacation.

of the drinks could have been improved, the beer at the pool bar tasted like it was watered down with soda water or something, but a lot of them were still

sizable swimmig pool with a lot of loungers

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

the pool and the food was very good

the location the atmosphere the pool the beach where great

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

the pool area is so beautiful

the little house by the pool (pump house?) was very noisy

classic condo, we’ll built, sweet pool, code to dolphins and the restaurants, great staff.

the pool and the pool area always clean and neat

very close to restaurants and shops, but also very quiet, the room very spacious - nice swimming pool- access from the room patio - drinking water in the

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4 resorts

all the pools had entertainment

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

huge pool. cafeteria. beautiful grounds. friendly staff.

was a small trek away but great scenery on the way to it so no issues, and the beach was great -pool was tons of fun, quiet areas and busy areas, whatever your

would have been nice to be able to order food and have it brought to you by the pool but other than that we loved it

all the staff and the kids pool aerea

pool bars closed too early

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

for me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to poolside lounge chairs due to a

food in main pool restaurants is super tasty, room service super fast

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

beach out of use all of our 5 day stay build up of seaweed & main pool for 4 days

also would love more options in the pool

8 pools-none ever seemed crowded

very good staff in seasalt pool bar, especially one guy who s taking orders from people laying next to the pool

great alcohol with pool service

we prefer the pool and laying down anyways, so this wasn t a big turn off for us

) really great pool areas

but there are small pool-like beaches which are great for the children

pool bar service is very slow and never come

the pool entertainment staff was lively and full of infectious energy

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

service, great food the tacos by the pool are awesome

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

i love the swimming pool and all the options for dinner...

the pool area was vibrant but relaxing at the same time and there is so much space

loved the pool atmosphere with the dj

beach, staff, food,pool parties,facilities. the best hotel for the price !

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

very comfortable beds, tranquil swimming pool

very tasty breakfast was served in the area near a pool

both nights and mornings there was no electricity- hence no water (we were flushing toilet with pool water

we have 2 children, 6 and 8 and they loved the pool, just enough to cool off

the restaurant had delicious food and the pool was key

loud frogs at night who swim around the pool and hop around the restaurant area

there is also a pool and a dive school next door

the pool is clean

the restaurant and the pool are closed at 8pm. (to early)

the pool is really nice and the massive plus is the diving centre where we enjoyed a scone diving

comfortable, sandy beach at your doorstep, chill atmosphere , sunbeds, pool with whirlpool, beach service and all other resort-ish amenities included

both pools were fantastic, and the food at the restaurant was absolutely delicious - especially the

we stayed in a room with our own pool and i highly recommend

outdoor pool and terrace by our room could have used a quick clean before our arrival

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had almost to our self the whole day

gorgeous remote resort with a stunning pool

the beach and pool area were stunning, and our room was spacious and beautifully designed

there is a specific pool for children, so they stay out of the adult pool, but it is serene

they serve free sangria on the rooftop infinity pool in the afternoon - which we had entirely to ourselves one afternoon

the rooms are great, i loved the plunge pool and

enjoyed the sofas by the pool and at beach instead of the usual lounge chairs

additional games such as a pool table or shuffleboard would be a bonus

we then found a huge hacienda, with a pool which went underneath the building, like something out of venice

we basically got the (large, stunning) pool to ourselves for an entire day

if they had more staff, they could have snacks available near the pool - for example

it would be good to have a snack/ drinks bar at one of the pools at least

comfortable room with bathroom, balcony and swimming pool view

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

our kids loved swimming in the cenotes & the pool & seeing the jungle/forest

the room was beautiful and large, with a beautiful view of the well-kept pool

the pool was specially nice ,big and clean

their use of locally sourced ingredients in the restaurant, the incredible food, the inviting pool, and the exceptional staff all combined to make our trip truly unforgettable

we had a room with a private pool on a terrace above

we had our own roof deck pool and patio as well as a balcony off of our room

and absolutely gorgeous the food was spectacular and our room was so amazing with the rooftop pool

loved the layout of the hotel with the pool in the middle of everything, with the beach and the sea next to it

kayaking, snorkeling, relax by the pool or by the beach

nice swimming pool

the hotel has a nice pool kayaks and snorkels at no extra charge

there is an infinity pool for wallowing if you don't feel like paddling around the reef

a beautiful plunge pool with hangin seats to dip your toes in

location is great, nice pool area and comfortable beds on the beach. the food was good too.

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf liquors even if you

pool and beach were very clean and private

liked how close to the beach we were, and some of the staff - havier, angel and adlai @ breakfast

all good. tasty breakfast.

the food was good, drinks included, nice staff, really beautiful beach and pool area

really much to complain about, the only thing would be swimming pool closes at 7 but who wants to swim when there's a bar

pool would definitely benefit from a good clean

drinks at the pool bar weren't that great

pool area and sunbeds were convenient, not to crowded and relaxing

small pool and delicious dinner menu

to maintain and clean the pool

designed, had all the necessities including a kitchenette and the hotel had hammocks and a pool

clean and comfy room, tranquil lounge area outside and a pretty pool especially at night right next to xplor

there is a nice pool but a bit too cool in february

we had no issues finding a nice spot at the pool and beach each day

clean room, room service was great, swim out pool room was very nice

food was delicious and we received constant service for drinks by the pool

pool could have been a little more exciting but when the pool connects to your room you really

nice pool and beach front

choice of pools, cove, rock pool

there were always sunbeds available by the pool

the beach and pool

the only thing they need is music at the pool and beach area is to quiet

and still ideal for families but the food at the royal level was much better and you had your own pool that was very chilled with nicer sun loungers and you never had to fight for space

the location, the ambience, abundance of pools , the staff.

octopus water slide/pool has been down for a month so my kids were bummed out they couldn t go on

you're never bored to know where to go, so many options of pools, roof top pools, water canals and beach

the kiddie pool is under construction ud83eudd72

also we were disappointed that all pools close at 6:30pm when we noticed that at xacaret mexico some children were still in pools much

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

we loved the food at the two buffets for breakfast and the restaurants, especially chino poblano

this was also the first all-inclusive where the food was top notch, tasting menus, even the room service dining

the bar man there makes awesome cocktails

there is also free airport transportation which is good because the shuttle/ taxi services from cancun airport is very

both xcaret arte for adults only and xcaret mexico for family, are out of this world

hammocks, pool, service, beach, ambiance, music, all wonderful

the pool needs some maintenance

pool was a little dirty and the outside bathroom/shower area was not kept clean

dirty pool. no ac in the living room (only in the sleeping room). check out for sargassos.

beautiful, quite beach. wonderful cenote. nice pool if see is ruff.

big swimming pool, comfortable, clean & big room suite, staffs (really helpful & friendly, a few were bilingual

the pool and the atmosphere at night is really delicious

from the room to the pool to the breakfast even the staff was great

and if youu dont feel like going anywhere, stay at the amazing pool area

our kids loved the big pool with the fountain and it was all well equipped with chairs and umbrellas etc

the pool layout was a little odd but i m just nit picking

not your typical all-inclusive

ud) kids' pool

nice pool also for families *separate section

limited seating around the pool unless you have a swim-in room - most of the seating is around the

wifi working on and off all the time

the staff were so wonderful, especially manuel and ramon, at the adults only pool!

we had a pool view which wasn't bad but we prefer ocean view

plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were nice

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy for hours

pool was immaculate

there's a nice pool, rooms are clean and comfy and☝️ fantastic, fully equipped garden kitchen ud83dudc4c if we

pool

the grounds have great plants, the pool area is inviting

the room, the facilities and amenities, especially the pool, and the hosts were amazing

always spots on the beach and around the pool to sit anytime of day

great pool area, perfect beach, ai facilities at perfection with many bars across the entire area, great

of playa del carmen's 5th avenue

to get to the beach and pool from our room

the food was great, the drinks delicious, the pools warm and the ocean was crystal clear

lots of pool room

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

it needs a lot of updating, rooms, paint, pool cleanings

rooms are ok, a lot of activities are there in the hotel and shows at night and pool party

- they children’s pool is so far from adults pool - they might provide more frequency of transportation to the beach

adult pool cleanliness sport bar cleanliness

the pools

lots of towels, lots of kitchen gadgets and pots were available

we were told we cannot use the water provided in the gym when another staff told us we could

big and clean rooms, good breakfast

location is quiet but close to playa del carmen. breakfast was varied. nice size of the room.

the hot buffet breakfast provided was good too

staff, attractions, free activities on the beach and pool.

like it more if they had servers working the pool and beach area so you don't have to leave your chair

was well maintained, pool in a great location

last stay, such as the cafe providing coffee and cakes throughout the day, the bar near to the pool, which has been remodeled and now actually includes a pool bar accessible whilst in the pool

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a little dangerous if

pool was very basic and play equipment outdated

the bar staff are great, and the staff around the pool areas are brilliant at keeping everyone fit and entertained

everything, room , food , plenty of chairs by pool and beach, even though hotel at 100% capacity

beautiful beach and pools

spacious rooms with balcony, insanely huge food and drinks choices, pools, and the beach

r drinks and snacks) and dinner, all meals were served a la carte

activities at the pool are a hoot, and they do a lot of special things at noon

beautiful airy rooms, the beach was stunning, loads of day beds to sit by the pool

relaxing at the pool and getting in the ocean is great

pool side manners near the infinity pool was horrible

would have been great if we were allowed to take food out of restaurant adelita to the pool area since swimsuits were not allowed in the restaurant

my son really enjoyed riu land playground, mini pool and various activities

kids in the pool got a little rowdy during one week we were there, somebody needed to blow the whistle on them

my kids were bummed to miss the pool foam party

options both for relaxation by the quiet swimming pool and more fun by the large swimming pool

there seemed to be one pool that played louder thumpy music

the pool closed at 8 pm which we thought was a little early

pool and personal were superior and friendly.

the pool was wonderful as well and the room was wonderfully decorated

think i most enjoyed my balcony, the massage i received in the spa, and the huge pools with few people

food, nice animators at pool provides good programs every afternoon

r me)

a kaiak or a small sailboat out to the ocean for free for an hour or you can just relax by the pool or read you book at your room s hammock

on the beach, massive pool, bars, tennis courts and other activities available

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front of a wonderful beach

more chairs by the pool

by the evening we were back in the pool

needs a bigger pool or another pool

complaints: seaweed on beach that they do try to clean up, no swim-up bar in pool, and no poolside/beachside waiter service

layout and pool location. access to the beach was great too.

great place! comfortable, super clean, internet , parking, pool , great location

staff was lovely and the view was the pool area very nice hotel

the small pool is also positive

the outdoor pool was small but refreshing in the heat

no other facility besides pool, still awesome value.

only thing was the towel exchange for the pool

the pool, my kid love it

the view of the beach! the coconut trees! the pool facing the beach!

only 1 bartender at the pool

the pools are clean and well maintained

breakfast was absolutely sublime, served on the terrace with a stunning view

breakfast can be improved at the hotel as there was no coffee and i cannot imagine my morning

hotel, super clean, best breakfast with fresh fruit, eggs station, freshly made pancakes, secure parking, excellent rooftop,

breakfast was very good

we got all inclusive where they provided 3 different meals each day, breakfast & dinner was buffet style & lunch was made to order

h ave), rooms were lovely and air conditioned , the staff were very friendly and welcoming, pool and bar area was gorgeous

the pool area is nice, the hotel is calm, surrounded by the golf lake

the pool was great and the breakfast was also fine

place , with lots of green vegetation, nice pool , nice jacuzzi , awesome breakfast

downfall was there is no hotel restaurant and only the pool bar closing at 7

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the sea was great

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and jacuzzi only a few meters from the sea

this hotel offers great service and excellent buffet breakfast. will definitely return!

i liked the pool with the bridge as well

they have a cute swimming pool, you can even book a room with the pool right in front of your patio doors

there is no curtains in the shower so everyday we end up with a private swimming pool

swimming pool was in shade all day long

the patio looking to the pool area is great

a dirty pool

great service and excellent customer service also free wi fi and clean pool

good if you are not picky. nice pool and meals are ok

it has a nice outdoor pool and sitting area

room and excellent breakfast with a good outdoor swimming pool

the pool is open until 10pm

and helpful, the restaurant area and food was good, the rooms were clean and comfortable , the pool area was so relaxing and the overall experience was great

the backyard with the pool was very beautiful

breakfast is nice and the garden around the pool is amazing to pass time until afternoon

pool area was a great place to relax in the sun or shade and cool off in the nice little pool

pool was amazing and we should’ve gone for a dip way earlier in our stay

pool was amazing and much bigger than it looked in the picture

pool and common are also very nice - the private neighbourhood is perfect for

room, pool, nice owner, location

pool was great and rooms were cozy

the pool was amazing, the landscaping, the room, the patio

apartment cleanliness was superb, beautiful grounds and sparkly pool

the pool was super nice and it felt like a little oasis

pool awesome well maintained

nice garden with a pool overall a wonderful stay and we will be coming

water of the pool looked a bit dirty some days

and they provide their own bug repellent in the bathroom in your room, as well as bath and pool towels, and very nice bath robes

pool is small and water was murky. spent all our time in the sea instead

on beach and by the mini pool, eco mindset, surrounding features, hiking, staff friendliness, security, morning

the swimming pool was not appealing.

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

the pool area on top didn't feel too inviting.

swimming pool on the roof

loved the rooftop pool and lounge area, perfect balance of shade and sun options

pool had something maintenance work done on the day we were here so i can’t say anything about

pool volleyball games were great fun and got us talking to other guests

also there was many people slip on the pool area due to

ferry right next to you, small pool, smell of mold, everything was always wet.

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool was dirty