pool was a bit dirty and dated.

classic condo, we’ll built, sweet pool, code to dolphins and the restaurants, great staff.

grounds, lovely pool and they supplied kayaks which was fun

the little house by the pool (pump house?) was very noisy

staff, huge and updated condo, pool/grounds were beautiful

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

pool was dirty big balls of hair floating,rocks and dirt

a nice bar on the pool

music a little to loud from the pool area

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

all the staff and the kids pool aerea

the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

also they need to have actives on the adult side pool as well instead of just the family pool

the pool was lovely, the staff very attentive, and the food and drinks were excellent

pool bars closed too early

pool bar service is very slow and never come

but there are small pool-like beaches which are great for the children

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

the pool entertainment staff was lively and full of infectious energy

service, great food the tacos by the pool are awesome

the natural pool

great location, like the natural pool, big rooms and private patio

rock-formed pool connected to the canal

the atmosphere, service & staff. nice balcony with beautiful view of pool & inland waterway

small pool at the front, beautiful view

the pool area was vibrant but relaxing at the same time and there is so much space

lovely greenery, great pool area with a swim up bar and a number of beaches in both parts of the hotel

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

pool schedule was too short, wished they let the pool open longer.

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

the swimming pools are immense and with lots of sun beds, the beach resembles a private bay, each room has

there is also an adult pool which was superb too

the took extra care to health measurements included constant sanitizing of the beach/pool chairs and restaurant tables

pool was at a lovely temperature

pool area is great for kids

pool bathrooms got yucky during a busy day. need cleaning throughout the day.

available for different ages, the facilities, in general, are in good condition, the beach and pools were excellent, we were impressed with the maya mall

we were given a very nice room at the tropical resort on a premium level - close to pools & beaches

my kids loved the pool

the beach the food the room the pool the trees everything was 10/10 cant wait to come

i think this is excellent, as you can enjoy the beach and pool after checking out

premium level. room. beach. bar. pool. theater.

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

the pool area was perfect and clean

childrens' pool was exceptional

lunch buffet by pool was bad and almost never replenished

view and pool in ocean front room was really amazing

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

grounds are lovely and the pools and beach are

large swimming pool

fitness center and pool

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

seems the hotel was understaffed overall, long waiting at the pool bars

the food was great! the bed was very comfy. the beaches were beautiful and the pool was lovely.

facilities beautiful grounds pool area easy access to pool

lovely beach and pool areas

we stayed in a junior suite that had a view of the left pool and view of the ocean

gorgeous hotel, super friendly and fun staff, beautiful pools

other resort brands offer exceptional upgraded services (premium bar, restaurant, pool, beach, liquor, etc

very modern, new, open, spacious and wellkept facilities. the pool swimup bars are a must.

beach very dirty as well as pool

the pool is clean

comfortable, sandy beach at your doorstep, chill atmosphere , sunbeds, pool with whirlpool, beach service and all other resort-ish amenities included

there is also a pool and a dive school next door

lack of wifi in communal areas such as restaurant or swimming pool

pool could do with some shade

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

maintenance issues at the pool and some paint in room

more food options little music in pool area the sargasso

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

there is nice looking pool and garden in the camp site

very nice and clean pool as well

pool was extremely dirty the day we arrived

the beautiful pool was a welcome relief from the sun and sand

the pool is amazing and our room was the best room we stayed in on our 2 week vacation

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

we didn't really like the pool outside our door

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

i loved the swim out pool

would have preferred that the pools here a bit cleaner

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

room service food is absolutely horrible

vegetarian choices are limited shade next to pool is rare

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

without beach shoes, there is a clear risk of injury

we loved the daily volleyball games in the pool and getting to know other travelers

verry nice host nice pool great breakfast...

rooms, breakfast, pool, welcome drinks are quite prestigious

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

great breakfast and clean facilities allowed us to relax

rooms, breakfast, pool, welcome drinks are quite prestigious

had a poolside swim up room that was fabulous

the private pool was nice with an amazing view of the ocean.

the pool right outside the door was awesome

the room was well thought out - surround infiniti pool great but very cold

staff was very friendly and helpful. great pool and cabanas by the water.

noisy at times . music from the pool.

i have to give a specific mention to the staff who worked around the pool serving food and drinks these people were so hard working, gracious and so friendly

but could do with more lounge chairs and sun umbrellas on the beach and less loud music by the pool

the pool needed better filtering. it was murky some days

o was stationed at the back pool with the bar from 6/12-6/14

the kids club at the beach could have been better.

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

the family selection is ideal for family with kids

the pool was clean and huge

there was only one pool available until midnight, the other ones closed at 6pm

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one that has a kid area

the pools were beautiful

main pool quite crowded but we were able to go to the adults only pools

very disappointing that the natural pool on the other side was closed off for palladium clients even though it was filled with sea weed

pool, location, food was all good

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

great swimming area on beach - so many great pool options

very nice pool and food was good

big pool was under construction which we did not know about and that was a big reason we were staying

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

pool areas are nice and the location is beautiful karla and roxanna were great.

the staff, the food, the room and the pools

the beach. the infinity pool bar closes a little soon.

nior suite with private pool)

oking classes, yoga, tequilla testing, diving, archery, shooting etc) - trs infinity pool and beach zone were very calm what gives great opportunity to relax - amazing chic cabaret

very spacios and modern room

food the pool top 10

two large pools to choice from and a short walk to the beach 5

clean, super friendly staff, good food, pools, beach

beach and pool areas and restaurants

pool, food, nature and kids club !

clean pool

outdoors by the swimming pool

the breakfast was good and the pool was amazing

a clean and refreshing swimming pool

the pool is the perfect spot to relax and get away from busy beaches

the pool was beautiful and it felt like you were taking a cool dip in the jungle

you can hear a lot of birds and other animals around when you relax at the pool

pool was perfect temp

great swimming pool

perfect for family. great and beautiful garden and swimming pool. very nice hosts

small pool and delicious dinner menu

spent time in the pool

the pool is tiny but very pleasant and taken care of

there is a nice pool but a bit too cool in february

to maintain and clean the pool

kids loved the 'buena vida' restaurant

for day is best package as it gives all day with free food / drinks & lovely infinity swimming pool to also enjoy, spent a day at xel ha which was soooo much fun with all activities and

we had a great time by the little pool and we couldn t have asked for a better stay

it is part of the complex, we could go to the pool)

also, there is mention of a pool but no indication of where - i used another condo's pool by accident

and still ideal for families but the food at the royal level was much better and you had your own pool that was very chilled with nicer sun loungers and you never had to fight for space

we didn t really use the other pools but they all looked busy and people had towel claimed them from early in the morning so it

choice of pools, cove, rock pool

amazing place with beautiful pools and la caleta where you can snorkel

the royal level has a private pool, private restaurant, private cabanas at the beach, top shelf alcohol, and amazing waiter

if anything i would say they need a closer bathroom to the main pool.

the location, the ambience, abundance of pools , the staff.

octopus water slide/pool has been down for a month so my kids were bummed out they couldn t go on

you're never bored to know where to go, so many options of pools, roof top pools, water canals and beach

had a swim up pool room)

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

anks again diego, joshua and joshua)

t the onsite spa muluk) definitely sweetens the deal

room service wants to charge for wine, which is obnoxious especially when you can just walk to a bar and get some

- the room service would take from 1 to 3 hours but they apologized and explained it was due to extreme

there is a mini bar / speakeasy called el deseo which although is very pretty due to the lighting, is also very

grounds include restaurants, dive shop, pool, spa, etc

location perfect right off the beautiful beach and pool clean and quiet

great swimming pool

familia the bush’s we started off in the bungalow which was set back more away from beach & pool it too was very nice & quit but we took notice as we had been 2/ nights in the bungalow as we

pool area is very nice

the roof top pool was also quite nice

the pool, the kitchen, the staff and free breakfast was good as well. would come here again

to be away from resort area, 10 minute walk to beach, close to restaurants, beautiful rooftop pool and breakfast area

the swimming pool also súper nice and the included breakfast is great

very nice terrace and pool

iter by pool) had everyone's drink full and was so friendly

there are three pools that accomodate everyone from the party crowd to those that want to be left alone

david and alex at the pool were extremely attentive

pool was beautiful and beach was perfect

service was great at the pool and bars

food very plain, watered drinks, uncharming pool area, lack of sunbeds

each summer we bring the kids and watch the turtles nest

each summer we bring the kids and watch the turtles nest

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

bar by the beach, it is different story, you have to order food

and if youu dont feel like going anywhere, stay at the amazing pool area

nice resort like hotel sith good pool and a small pool indoors

loud dance music in the morning by the pool and patio area

love the pool and the cleaness in general of the place

pool and the whole resort looked nice and exotic

buffet lines, no one drunk and rowdy in the pool vaping etc)

beautiful private beach, saltwater swimming pool, and lots of places to hang out

beach is beautiful as are the pools

very good sunbeds clean pool, public bathrooms very friendly

nice pool also for families *separate section

wifi working on and off all the time

the staff were so wonderful, especially manuel and ramon, at the adults only pool!

near to the swimming pool was always damaged duerme the 5 days i tried to use them always on

the beach is stunning, plenty of chairs by the beach and pool areas

beach, good pools, food was good quality

the pool was extremely well maintained and crystal clear

great swimming pool, friendly staff, mini church with senote.

our children enjoyed pool and swam in the night as well so jat lag form europe was easy to overcome

pool was immaculate

pool and gardens

10 min by taxi), the hotel features a lot to do, a lovely pool which is spacious and a beach with plenty of palapas to chill and relax

it would be nice to have a bit more shade at the main pool.

beach and pool accommodation. food was great. everything close

of playa del carmen's 5th avenue

to get to the beach and pool from our room

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

lots of pool room

breakfast was perfect (very well served, and tons of variety)

staff was great. excellent breakfast. need a car, or a lot of taxis to go places, or tours.

nice gym

) healthy breakfast, huge beautiful lobby, wifi always works, friendly staff - they just have it solid

breakfast in the morning was excellent

the pools

rooms are ok, a lot of activities are there in the hotel and shows at night and pool party

our kids enjoyed the activities at the pool and the shows in the evening

unless you get up early and snag a chair at the pool, there won't be any available

adult pool cleanliness sport bar cleanliness

staff, attractions, free activities on the beach and pool.

everything was excellent, beautiful beach i loved the food the pool very nice staff

like it more if they had servers working the pool and beach area so you don't have to leave your chair

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a little dangerous if

i loved the foam party in the pool this year, it was great

spacious rooms with balcony, insanely huge food and drinks choices, pools, and the beach

beautiful beach and pools

pool was very basic and play equipment outdated

lots of fun games on the beach and pool

only by the pool

there's always availability at the pool or beach to find chairs during the day or the staff will bring out more to accommodate

activities at the pool are a hoot, and they do a lot of special things at noon

rick in concierge was great in helping me find a pool area to hideaway from the activities

looked elegant, all you can drink and eat, beach side chairs with hoods, outdoor beds near pool and a couple on the beach, infinity pool looking over the ocean, late night snacks when you

pool side manners near the infinity pool was horrible

very good restaurants. the beach had lots of algae, nice pool though. excellent staff

at first but they are flea ridden and steal things from your bags when you are relaxing in the pool

would have been great if we were allowed to take food out of restaurant adelita to the pool area since swimsuits were not allowed in the restaurant

would have liked more music at the pool all day long

my kids were bummed to miss the pool foam party

food, nice animators at pool provides good programs every afternoon

r me)

sometimes music around the pool was quite loud, but it wasn't very uncomfortable

a kaiak or a small sailboat out to the ocean for free for an hour or you can just relax by the pool or read you book at your room s hammock

the staff very nice, polite and helpful, the waiters from the pool the best like manuel and lupe gimenez

about this place was amazing, beautiful hotel, beautiful room, beautiful swimming pool and beach

and pool were beautiful

by the evening we were back in the pool

beds very comfortable, maid service was excellent, multiple places to get drinks on site, nice pool and towel facilities

more chairs by the pool

the small pool is also positive

great place! comfortable, super clean, internet , parking, pool , great location

large bathroom, near to shopping and some restaurants, next door to oxxo, small-ish but very nice pool

is a very comfortable hotel with a small swimming pool

the outdoor pool was small but refreshing in the heat

the pool, my kid love it

the pools are clean and well maintained

the breakfast was also tasty and the pool wasn’t too crowded

specially in the restraints by the pool seemed annoyed frustrated or mad

only 1 bartender at the pool

burgers at pool bar so good

the staff was very friendly,all the activities they had in the pool daily

en there, done that for years -

like the animations, the facilities, the beach, the pool but most importantly i really enjoy the staff working in the resort

pool swim up bar area was loaded with kids

i stopped for 12 days. the pool is great but the lobby is in the shadows. so no tanning.

and although the pool is only small , it’s clean and a very relaxing after spending the day in the sunshine

i liked the pool with the bridge as well

the patio looking to the pool area is great

installations , the swimming pool , the beds all areas are very nice and the service real good

good if you are not picky. nice pool and meals are ok

a dirty pool

room and excellent breakfast with a good outdoor swimming pool

good location, pool had a good size as well as the rooms

great service and excellent customer service also free wi fi and clean pool

the pool area is nice, the hotel is calm, surrounded by the golf lake

the pool was great and the breakfast was also fine

hotel was very nice and comfortable, the swimming pool is nice and we enjoyed the space, the beach is 1

in playacar in playa del carmen, peaceful hotel in the middle of a small jungle with a beautiful pool and lake in front of it

downfall was there is no hotel restaurant and only the pool bar closing at 7

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the sea was great

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and jacuzzi only a few meters from the sea

we used the spa for a swedish massage, it was amazing

the pool is open until 10pm

pool area was a great place to relax in the sun or shade and cool off in the nice little pool

swimming pool is ok

and helpful, the restaurant area and food was good, the rooms were clean and comfortable , the pool area was so relaxing and the overall experience was great

free breakfast, great pool

but we could stay at the pool till 12:00

the outside area is gourgeous with the pool

pool was amazing and we should’ve gone for a dip way earlier in our stay

room, pool, nice owner, location

check in easy gaia very personable and helpful nice setting around pool to play cards and chat

the pool was amazing, the landscaping, the room, the patio

pool area is super nice, and definitely enjoyable to all guest

the pool was super nice and it felt like a little oasis

the pool and internet/wifi slow and drops a lot

nice pool area and green garden. great kitchen, they have even a blender.

all the pools had entertainment

was a small trek away but great scenery on the way to it so no issues, and the beach was great -pool was tons of fun, quiet areas and busy areas, whatever your

huge pool. cafeteria. beautiful grounds. friendly staff.

pool floor was to slippery

sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

pool had something maintenance work done on the day we were here so i can’t say anything about

the pool area on top didn't feel too inviting.

we loved the pool, it was small but the view is the same as the pictures

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

pool was dirty

great pool area, very good restaurants, great staff. nice rooms

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

ferry right next to you, small pool, smell of mold, everything was always wet.

also there was many people slip on the pool area due to

pool was closed, half of the building was under construction

tiny swimming pool, didnt look welcoming

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

rooms, lovely pool, close to everything, walking distance from beach, ferry to cozumel and several nice places to

i enjoyed the clean pool for cooling down, and the 7 min walk to playa del carmen beach

the swimming pool and relaxing area was also quite nice

the room was a very nice size the pool and pool area were superb

swimming pool is lovely

the pool was great

free car parking, nice pool.

and shops nearby, host was great and helpful, new furnishings and clean, very big sized bed, pool etc, wifi strong and

a good sized room, clean and had a pool. also well priced for what you get!

pool was great after a long day in the sun

the staff is very friendly also nice with the small pool

dingy, dirty floors that were not cleaned adequately and cigarette butts & clutter around the pool

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

tacos from the pool bar were delicious

also would love more options in the pool

beach out of use all of our 5 day stay build up of seaweed & main pool for 4 days

food in main pool restaurants is super tasty, room service super fast

do with a few more sun lougers round the pool only two for people to lay on its about 15min walk into playa but not a problem for us as we

also the pool on the rooftop is very cool

pool is really cool

i also loved the pool on top it’s very relaxing

nice and big cleaned everyday fresh towels and sheets we had king superior room with pool view which was downstairs, was private and lovely staff very friendly nice breakfast egg,toast

big, well equipped room. the guy on reception was very helpful. the pool is fabulous. large tv.

the pool and sitting area were really fun and comfortable

the place in general is rather strange-- it is built around a long skinny pool

very cool vibe with a pool in the middle and vines coming down

they pool design is amazing, they really made good use of available space

pool was very nice, it's located on the roof so it has a nice view of a park

matress, was so hard, it was dirty, thé pool has no child protection the picture of the pool did not show reality

the pool wasn't working at all dint care im a surfer!!

in the morning and at night from different guests, torn towels, stained sheets, dirty terrace and pool, no pressure in the

pool rooftop area is perfect for catching some time in the sun or be under the moon

center of everything, excellent pool, 20 meters from the ocean. all was ecellent.

small shallow pool

room cleaning every day was good wish the pool looked a little cleaner maybe it was the rain

the pool is small but nice and refreshing

liked the cleanliness, the location was great, the pool was nice, definitely plan on coming again had a great experience

great location and beatiful pool

is only a few minutes from a beautiful beach and 5th avenue, pool is lovely size and very refreshing after a walk or day on the beach, breakfast next door is

great pool too

swimming pool was chilly.

roof top pool was great, the restaurant downstairs was great and so was breakfast.

the roof pool and view were ex eptional

great location. great vibe. great rooftop pool, rest. and views!

the rooftop pool is amazing

very relaxed vibe and a great rooftop infinity pool with stunning views

room with balcony and ensuite bathroom, towels and toiletries, great value for money, clean, pool, fantastic central location and close to beach (5 min walk to beach) and surprisingly quiet (*) older & beautiful rooms, lovely simple pool & out door seating area (+) i really like the look of the building with plenty flowers and pool (+)room. pool. breakfast. (+) we've found the indoor pool very refreshing and the sitting area around it is super calming (-)we could hear alot of noise from people swiming in the pool, which was located right outside our (+) the kids can swim in little pool while you have a drink and or food (+)great location! just few steps from the mail touristic street. big rooms and a pool. (+)got a surprise upgrade to a suite with a terrace view when we arrived, the pool was in the center beautiful blue tiles (-)pool a bit small (+)pool is very small and only two loungers but it s clean and very refreshing

friendly staff, restaurant on site, v good wifi quiet, clean comfortable

the kids can swim in little pool while you have a drink and or food

excellent wifi and great location

no hot water, courtyard noise late at night/early morning, poor wifi service

breakfast doesn't include dietary restrictions for included breakfast cost

the breakfast was nice

breakfast could have been better

breakfast

served coffee made with tap water which was salty and undrinkable at breakfast

however would be nice to have option for a drink by the pool for

maybe the hotel can extend the pool hours.

clean and huge rooms, very nice garden, private and clean pool

the swimming pool is clean and we had it to ourselves

the landscaping and pool wonderful

the pool was very clean and in the rooftop

there was no pool in sight and there is no elevator

when it rains, the room floods like a pool

the pool is at the front hotel

know, it didn't have a pool, or a breakfast bar, but the room was spacious, had a balcony, a whole minifridge to fill up

all rooms overlook the courtyard or the pool

my room was on the first floor with a little patio overlooking the pool

we had pool view room

rooms are clean and tidy, nice outdoor swimming pool

the pool area was lovely and you could get a great massage from the waterfall

my kids loved the pool and playing with kids in the courtyard

beautiful pool and surrounding, very clean.

the pool, although small, was clean and refreshing

good to have a swimming pool too

colors of the hotel, the pool, the politeness of the staff the location and the rooms which are just perfect for playa

swimming pool to small .

everything.great breakfast. nice rooms, pool. so nice.

great pool

wifi is great, just as the garden and the small pool 5min walk to the beach

the pool was very dirty