comfortable, sandy beach at your doorstep, chill atmosphere , sunbeds, pool with whirlpool, beach service and all other resort-ish amenities included

there is also a pool and a dive school next door

the pool is really nice and the massive plus is the diving centre where we enjoyed a scone diving

lack of wifi in communal areas such as restaurant or swimming pool

the pool is clean

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

beach, staff, food,pool parties,facilities. the best hotel for the price !

loved the pool atmosphere with the dj

pool schedule was too short, wished they let the pool open longer.

the pool entertainment staff was lively and full of infectious energy

alvarez at eden pool is the best, we made sure to be in his section everyday

pool bar service is very slow and never come

pool food entretenient

but there are small pool-like beaches which are great for the children

the pool is tiny but very pleasant and taken care of

clean and comfy room, tranquil lounge area outside and a pretty pool especially at night right next to xplor

pool is cold

designed, had all the necessities including a kitchenette and the hotel had hammocks and a pool

to maintain and clean the pool

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the little house by the pool (pump house?) was very noisy

the pool and the pool area always clean and neat

very close to restaurants and shops, but also very quiet, the room very spacious - nice swimming pool- access from the room patio - drinking water in the

the suite was very large and comfortable, and the pool was basically ours to use during our stay as it is a very quiet building

staff, huge and updated condo, pool/grounds were beautiful

the pool and the food was very good

we spent a lot of time at the pools and the beach and enjoyed the food and drinks available from the beach bar

the location the atmosphere the pool the beach where great

sizable swimmig pool with a lot of loungers

music a little to loud from the pool area

the atmosphere, service & staff. nice balcony with beautiful view of pool & inland waterway

small pool at the front, beautiful view

rock-formed pool connected to the canal

great location, like the natural pool, big rooms and private patio

pool filter seemed to not be working quite right, so the pool was a little cloudy

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

all the staff and the kids pool aerea

pool bars closed too early

the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

it was hard to keep the pool clean with so many people going in and out of it

my kids loved the pool

too far from the airport . and no umbrellas in the pool area.

the beach the food the room the pool the trees everything was 10/10 cant wait to come

the food was excellent, room very comfortable, pools and beach awesome

if you are a late check in, a set of towels for pool/beach should be part of your check in pack.

lunch buffet by pool was bad and almost never replenished

view and pool in ocean front room was really amazing

large swimming pool

grounds are lovely and the pools and beach are fantastic

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

pool was at a lovely temperature

gardens, plenty of open areas, clean pool, feels secure

the pools are great and have swim up bars

the swimming pools are immense and with lots of sun beds, the beach resembles a private bay, each room has

pool area is great for kids

facilities beautiful grounds pool area easy access to pool

fitness center and pool

the pool areas were great, lots of activities to do around

food, especial 24hr snack bar and pool side bar

entertainment!!!!! swimming pool!!!! location!!

cleanliness of the whole place

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

childrens' pool was exceptional

tropical pool bar had terrible staff everyday.

i think this is excellent, as you can enjoy the beach and pool after checking out

and if youu dont feel like going anywhere, stay at the amazing pool area

loud dance music in the morning by the pool and patio area

nice pool area

pool and the whole resort looked nice and exotic

friendly staff, the details in the entire building, the comfort and design of the suites, the pool and jacuzzi, and the location (so close to xcaret park) are just amazing

restaurants, hotels , food, pool, activities all perfect

lots of guests but it felt relaxed and calm, plenty of sun beds and room either by the huge pools or on the beach

liked the open concept of the main building , and the amazing large 4 pools , the large buffet restaurant where you never have to worry about finding a place to sit,

the pool and the views are beautiful

i had so much fun at the music and pool bar so did the beach

also we were disappointed that all pools close at 6:30pm when we noticed that at xacaret mexico some children were still in pools much

the location, the ambience, abundance of pools , the staff.

the kiddie pool is under construction ud83eudd72

you're never bored to know where to go, so many options of pools, roof top pools, water canals and beach

the rooms are luxurious

the only thing they need is music at the pool and beach area is to quiet

choice of pools, cove, rock pool

the pool by the ocean is

the cleaning on the swiming pool and the beach

there were always sunbeds available by the pool

our children enjoyed pool and swam in the night as well so jat lag form europe was easy to overcome

staff, location, pool, cenote room!!!!!

great swimming pool, friendly staff, mini church with senote.

pool was immaculate

pool and gardens

more food options little music in pool area the sargasso

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

pool could do with some shade

maintenance issues at the pool and some paint in room

there are millions of places to go and party and have kids run around

t the onsite spa muluk) definitely sweetens the deal

this is an adults only hotel

sa de la paz) which was

pty for 3 days)

the spa wow best experience of my life please spend that money and book a massage you won t regret

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

the place offers a good restaurant, swimming pool and it is 5 min walk to the beach with access to reclined seats or shaded mattresses for free

pool was extremely dirty the day we arrived

the place is beautiful, from the pool to the restaurant

there is nice looking pool and garden in the camp site

very nice and clean pool as well

location is quiet but close to playa del carmen. breakfast was varied. nice size of the room.

breakfast in the morning was excellent

we were told we cannot use the water provided in the gym when another staff told us we could

nice gym

big and clean rooms, good breakfast

the outdoor pool was small but refreshing in the heat

the small pool is also positive

large bathroom, near to shopping and some restaurants, next door to oxxo, small-ish but very nice pool

is a very comfortable hotel with a small swimming pool

staff was lovely and the view was the pool area very nice hotel

swimming pool was in shade all day long

there is no curtains in the shower so everyday we end up with a private swimming pool

and although the pool is only small , it’s clean and a very relaxing after spending the day in the sunshine

the pool is very small

french doors at front opened onto a balcony next to the small pool

10 min by taxi), the hotel features a lot to do, a lovely pool which is spacious and a beach with plenty of palapas to chill and relax

it would be nice to have a bit more shade at the main pool.

is wonderful, the most friendly and helpful staff, absolutely delicious food, beautiful beach/pool area, animals walking around

always spots on the beach and around the pool to sit anytime of day

beach and pool accommodation. food was great. everything close

the pool was super nice and it felt like a little oasis

the pool was amazing, the landscaping, the room, the patio

apartment cleanliness was superb, beautiful grounds and sparkly pool

the pool and internet/wifi slow and drops a lot

had laundry service as well with fantastic price and as well i had time to stay close to swimming pool, to have coffee and tea for free and to chat with nice people around

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

lots of pool room

the variety of restaurants and the kids pool

the pools

bit too loud around the adult pool areas (but it's ok if you don't stick by the pool)

our kids enjoyed the activities at the pool and the shows in the evening

adult pool cleanliness sport bar cleanliness

that the pool close at 8

would have liked more music at the pool all day long

at first but they are flea ridden and steal things from your bags when you are relaxing in the pool

very good restaurants. the beach had lots of algae, nice pool though. excellent staff

options both for relaxation by the quiet swimming pool and more fun by the large swimming pool

the beach is stunning, plenty of chairs by the beach and pool areas

beach and pool area very relaxing

plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were nice

when we visited in 2016 we had meals in the open air restaurant and used the pools close to the beach-which is now an adult only area and just does not seem to be worth it with

we had a pool view which wasn't bad but we prefer ocean view

room and excellent breakfast with a good outdoor swimming pool

good if you are not picky. nice pool and meals are ok

pool just as shown on the picture very friendly staff (specially valentin amd claudia) very

great service and excellent customer service also free wi fi and clean pool

it has a nice outdoor pool and sitting area

ud) kids' pool

beautiful private beach, saltwater swimming pool, and lots of places to hang out

not your typical all-inclusive

pool, vegan tacos, vegan breakfast

the pool layout was a little odd but i m just nit picking

lots of fun games on the beach and pool

the pool areas are also kept very clean and there are plenty of chairs to stretch out on and umbrellas

then the beach and the size of the pool area, never over crowded because there is so much space

only by the pool

beautiful beach and pools

i didnt have enough time to get in the swimming pool =( but it looked great

we didn’t take photos, just this of the pool at night

free breakfast, great pool

breakfast is nice and the garden around the pool is amazing to pass time until afternoon

swimming pool is ok

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a little dangerous if

no swim up bar and no waiters around the pool. also the food in the buffet was not that great.

like it more if they had servers working the pool and beach area so you don't have to leave your chair

last stay, such as the cafe providing coffee and cakes throughout the day, the bar near to the pool, which has been remodeled and now actually includes a pool bar accessible whilst in the pool

i loved the foam party in the pool this year, it was great

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

verry nice host nice pool great breakfast...

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

great breakfast and clean facilities allowed us to relax

beautiful airy rooms, the beach was stunning, loads of day beds to sit by the pool

relaxing at the pool and getting in the ocean is great

activities at the pool are a hoot, and they do a lot of special things at noon

i loved the many places to sit, relax by the pool, how the beach was easily accessible from the main pool deck

r drinks and snacks) and dinner, all meals were served a la carte

need more sun lounger s at roof top pool and maybe some umbrellas for some shade

also the pool on the rooftop is very cool

the roof top pool was lovely, they could

clean quiet easy acces good breakfast rooftop pool

nice and big cleaned everyday fresh towels and sheets we had king superior room with pool view which was downstairs, was private and lovely staff very friendly nice breakfast egg,toast

the staff very nice, polite and helpful, the waiters from the pool the best like manuel and lupe gimenez

sometimes music around the pool was quite loud, but it wasn't very uncomfortable

food, nice animators at pool provides good programs every afternoon

more chairs by the pool.

several pools

a good sized room, clean and had a pool. also well priced for what you get!

place to stay, easy to find, right on the main road to playa del carmen, they have a nice pool, comfortable enough to rest and sleep, safe place to stay

dingy, dirty floors that were not cleaned adequately and cigarette butts & clutter around the pool

super convenient location. very affordable clean and the small pool was nice

in room 5 was really bad pretty well useless,room 5 is stuck in a corner, common sitting area by pool could use a big make over to make it a bit more useful and appealing

complaints: seaweed on beach that they do try to clean up, no swim-up bar in pool, and no poolside/beachside waiter service

more chairs by the pool

the pool area was really nice too

layout and pool location. access to the beach was great too.

about this place was amazing, beautiful hotel, beautiful room, beautiful swimming pool and beach

but we could stay at the pool till 12:00

pool was amazing and we should’ve gone for a dip way earlier in our stay

check in easy gaia very personable and helpful nice setting around pool to play cards and chat

pool and common are also very nice - the private neighbourhood is perfect for

pool was great and rooms were cozy

place , with lots of green vegetation, nice pool , nice jacuzzi , awesome breakfast

lovely stuff , nice pool.

they had a nice pool but was too cold to use

the swimming pool and its surroundings be more attractive

hotel was very nice and comfortable, the swimming pool is nice and we enjoyed the space, the beach is 1

pool

the swimming pool is quite big although we didnt use due to the rain, they provided towels for the pool

lovely staff and wonderful pool.

free car parking, nice pool.

the pool was great

only 1 bartender at the pool

the view of the beach! the coconut trees! the pool facing the beach!

specially in the restraints by the pool seemed annoyed frustrated or mad

the pool, my kid love it

only thing was the towel exchange for the pool

this hostel has completely taken advantage of their space; there is a court yard with a pool, grill, seating and workout area, a lounge with tv for movies nights or sport events, a

the pool is tiny, impossible to swim in (maybe a length of 2,50m)

really bad, we had no (promised) towells, there was green water in the crane and the swimming pool was empty

noisy, dirty and they lie about breakfast just coffee no milk or sugar. pool is just a pond

grill, seating and workout area, a lounge with tv for movies nights or sport events, a community kitchen with plenty of seating, and the second floor is full of dorms that have lockers for your

tiny swimming pool, didnt look welcoming

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

i enjoyed the clean pool for cooling down, and the 7 min walk to playa del carmen beach

pool was closed, half of the building was under construction

rooms, lovely pool, close to everything, walking distance from beach, ferry to cozumel and several nice places to

i like the location and the cleaning, the pool was excellent for the kids

they pool design is amazing, they really made good use of available space

big, well equipped room. the guy on reception was very helpful. the pool is fabulous. large tv.

very cool vibe with a pool in the middle and vines coming down

pool area is the highlight of the hotel

pool was very small

it had a pool and smart tv in the room, the rooms were spacious and clean

small hotel with a fantastic staff, clean rooms, nice pool, great king size bed

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the sea was great

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

we used the spa for a swedish massage, it was amazing

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and jacuzzi only a few meters from the sea

pool was nice and quiet, rooms ok.

aff is weird they all seem unhappy-except the guy who works at the kitchen)

the pool area is beautiful though and it has great 360-views of the city

is only a few minutes from a beautiful beach and 5th avenue, pool is lovely size and very refreshing after a walk or day on the beach, breakfast next door is

clean rooms and great pool

location is good, surround area lots of food to eat, the staff is helpful.,swimming pool is big

a very appealing pool gave great ambience

great location and beatiful pool

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

loved the rooftop pool and lounge area, perfect balance of shade and sun options

pool had something maintenance work done on the day we were here so i can’t say anything about

the pool was dirty when we were there

my kids loved the pool and playing with kids in the courtyard

the pool was clean and well looked after, same goes for the whole hotel area

the place looks greate, the pool is really nice, the rooms are big and comfy.

the pool, although small, was clean and refreshing

minor details but would have liked a bedside lamp and maybe a few more seats/beds round the pool

great pool

swimming pool to small .

quiet rooms and very chill pool

the pool was very dirty

my room, the pool, the gardens, breakfast, staff, its the best

matress, was so hard, it was dirty, thé pool has no child protection the picture of the pool did not show reality

the pool is great !

pool was very nice, it's located on the roof so it has a nice view of a park

the pool wasn't working at all dint care im a surfer!!

pool rooftop area is perfect for catching some time in the sun or be under the moon

would have preferred that the pools here a bit cleaner

food, beach access was great and calm areas of the beach you could enter the ocean water, nice pools, lots of cabanas for beach and pool use for a great place to relax

beach/pool/facilities very nice

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

there is a very nice pool with a garden at the hotel and even though the hotel doesn't serve any drinks or snacks, a

all rooms overlook the courtyard or the pool

there is a turtle pool in the lobby that my daughter loved

rooms are clean and tidy, nice outdoor swimming pool

the pool area was lovely and you could get a great massage from the waterfall

spacious rooms and nice pool

it was nice and quiet and relaxing. it has a pool

pool doesn t get any sun at all so no good for sunbathing

we didn't try the pool but it looked nice

rooms were bright and clean, and the pool was warm and clean

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

phone in room did not work and app/site to order room service never worked

pool was dirty

also there was many people slip on the pool area due to

ferry right next to you, small pool, smell of mold, everything was always wet.

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

great pool area, very good restaurants, great staff. nice rooms

if there would be the bar in the pool area you could make some good money guys

very nice hotel and stuff with a great rooftop pool and a amazing view

are big and comfortable, the pool are is really nice to spend the night having some wine with your friends

thick bath and pool towels

roof top pool, good wifi, friendly staff, property kept very clean

the pool is a bit dirty

pool was a little past due for clean water it was very dirty maybe softer pillows would be

the hotel is clean , friendly staff and amazing views from the pool area

very clean and comfortable, great pool, and very clean, nice rooms i’ll stay there again

is a tough one, i guess if i must find something that could use improvement it would be the pool

ts) - defect hot pool

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

plenty of lounge chairs by the pool and on the beach

we loved the daily volleyball games in the pool and getting to know other travelers

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

the pool right outside the door was awesome

cleaner pools, and cooler gym facilities.

the private pool was nice with an amazing view of the ocean.

staff was very friendly and helpful. great pool and cabanas by the water.

had a poolside swim up room that was fabulous

tropical pools, rooftop pool, great wine, super breakfast ud83dude0b very friendly

i loved all the facilities with the rooftop terrace with pool, jacuzzis, and lounge chairs as well as the middle garden patio area with another two pools

both shower towels and pool towels are provided and changed regularly

big room with balcony, the pool and other communal areas were well maintained and tranquil

the pool areas were nice

the three pools were lovely, as well as the two jacuzzis

lovely spacious room with beautiful rooftop pool. great value for money

a super cute boutique hotel with a rooftop and downstairs pool

the pool is so lovely best breakfast ever

the pool areas are amazing and the personal was always there to help.

the tiles were falling off in the shower and in the pool and towel hooks were falling off the wall

the pool was dirty

centrally located close to food and shopping small gym and rooftop pool

smelly green pool

nice apartment, comfortable beds, large living room excellent pool & relax deck super nice people serving the apartments, around for any questions very

the rooftop pool is amazing

having to pay for pool furniture

roof top pool was great, the restaurant downstairs was great and so was breakfast.

i love the location and the rooms are very clean and big. the pool and rooftop was great

the rooftop is wonderful, featuring a beautiful pool that makes it an ideal place to relax and enjoy the view

garden and pool lovely, super friendly staff. is like a home away from home

the pool there was more like a fountain

break-fast, nice people, the hotel provide towels to take to the beach, the hotel had swimming pool, close to the bus station

+ bad smell; toilet leaking; dusty shelves; bathroom needs to be renovated; breakfast horrible; pool

centric, nice pool area, i was allowed to leave my luggage after the check out, friendly

room with balcony and ensuite bathroom, towels and toiletries, great value for money, clean, pool, fantastic central location and close to beach (5 min walk to beach) and surprisingly quiet (*) older & beautiful rooms, lovely simple pool & out door seating area (+) i really like the look of the building with plenty flowers and pool (+)room. pool. breakfast. (+) we've found the indoor pool very refreshing and the sitting area around it is super calming (-)we could hear alot of noise from people swiming in the pool, which was located right outside our (+) the kids can swim in little pool while you have a drink and or food (+)great location! just few steps from the mail touristic street. big rooms and a pool. (+)got a surprise upgrade to a suite with a terrace view when we arrived, the pool was in the center beautiful blue tiles (-)pool a bit small (+)pool is very small and only two loungers but it s clean and very refreshing

excellent wifi and great location

wifi was spotty.

the kids can swim in little pool while you have a drink and or food

friendly staff, restaurant on site, v good wifi quiet, clean comfortable

the pool was great and comfortable

the pool and the late night swimming

pool, and staff

the pool was super clean and the water was perfect temperature to cool off on the hot days in the sun

we didn't go to the pool but it looked nice (there was a bathroom too) and it has a nice view on the city as well :) it

hotel has 2 pools (one on the rooftop) along with plenty of comfortable seating and loungers around the large (+)great location, nice layout, nice people, great pool, good room. (+)great location, nice layout, nice people, great pool, comfortable room. meet my expectation. (+) the pool is amazing (+)pool and common areas were excellent (+) the small pool area was also a relaxing spot to unwind after sightseeing (+) i love the pool swim laps (+) great courtyard area, pool etc and the private room i stayed in had a sofa, a dreamcatcher and a hammock seat suspended (+)room and pool (+) i liked playing pool

wifi okay but a little inconsistent

eed was ok)

told us they had a parking, they hadn t

wifi was really amazing

breakfast was complimentary at another hotel (i never made it there though

breakfast was very basic.

also do not book this place for the breakfast

our breakfast experience could have been better

breakfast included was very very very short and bad, does not worth the price at all

great location ....very clean ...nice pool and deck area! friendly staff!.. easy check in.

friendly staff, great cleaning, nice pool and terrace, spacious room, comfortable bed, silent air condition, shower with much water

elevator leave from ground level and not first floor and have wifi in rooms and not just by the pool area

met some other travellers in the evening by the pool and had a great chat over a bottle of wine

hotel has a nice pool area, providing chairs, sunumbrellas and beach towels free of charge, brillant for relaxing

the rooftop pool is beautiful over looking the city center and ocean, the breakfast at yum yum is exceptional

the pool on the rooftop was amazing

rooftop pool is excellent

location, pool, staff.

the pool area is a fantastic area to relax

pool area could be better maintained

lying by the pool every night was such a pleasure

ground floor location near pool.

the pool and jacuzzi is always cold ud83eudd76

liked the pool area it was very clean and had comfortable chairs and couches out with lamps to light up the