sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

all the pools had entertainment

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4 resorts

the pools were clean and loved getting upgraded to the adults only section of the resort

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

the pool, the size of the hotel

for me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to poolside lounge chairs due to a

tacos from the pool bar were delicious

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

beach out of use all of our 5 day stay build up of seaweed & main pool for 4 days

pools, very comfortable beds, easy to move around the big resort with the golf carts, lots of

we prefer the pool and laying down anyways, so this wasn t a big turn off for us

the pools were clean and a better option for swimming

we lounged by the pool each day, made use of the fitness centre, and did aqua aerobics every afternoon

great alcohol with pool service

en there, done that for years -

the beach is very rocky, also pool hours close very early at 7 pm.

pool swim up bar area was loaded with kids

property and pools for children

the staff was very friendly,all the activities they had in the pool daily

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

very comfortable beds, tranquil swimming pool

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

pool is amazing

we spent hours in the pool and on the swings, just enjoying the stylish territory and the weather

very tasty breakfast was served in the area near a pool

the pool is not private for the room as stated in the reservation.

the restaurant had delicious food and the pool was key

both nights and mornings there was no electricity- hence no water (we were flushing toilet with pool water

food very plain, watered drinks, uncharming pool area, lack of sunbeds

bar by the beach, it is different story, you have to order food

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

stayed in a swim out room, and the room and pool were gorgeous

there are three pools that accomodate everyone from the party crowd to those that want to be left alone

we loved the pizza by the pool and also loved the grill for dinner

pool was beautiful and beach was perfect

david and alex at the pool were extremely attentive

the pool is lovely and inviting

the pool is delicious

pool area is very nice

familia the bush’s we started off in the bungalow which was set back more away from beach & pool it too was very nice & quit but we took notice as we had been 2/ nights in the bungalow as we

grounds include restaurants, dive shop, pool, spa, etc

bed was super comfortable, nice big locker, clean bathrooms, amazing rooftop pool and view

the pool, the kitchen, the staff and free breakfast was good as well. would come here again

real nice place , good to resch and a rooftop pool

the roof top pool was also quite nice

oh, and in the evening and in the morning i used the pool on the roof

kids loved the 'buena vida' restaurant

a very nice restaurant is attached to the property with a nice pool

don't expect early morning swim in pool though as it is not open til noon

the pool is at the restaurant next door.

wish you had pool access in morning....

the villa with private pool was beautiful

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had almost to our self the whole day

the natural pool was a highlight for us—it’s the perfect place to relax and cool off

both pools were fantastic, and the food at the restaurant was absolutely delicious - especially the

outdoor pool and terrace by our room could have used a quick clean before our arrival

location, very nice pool and facilities, big room and comfy bed

the pool is very nice

the breakfast was good and the pool was amazing

a clean and refreshing swimming pool

clean pool

food was excellent, people were so lovely, pool was a joy, just the whole atmosphere

is located in the jungle, where there is beautiful peace, excellent food and a beautiful swimming pool

you can hear a lot of birds and other animals around when you relax at the pool

perfect for family. great and beautiful garden and swimming pool. very nice hosts

the pool was beautiful and it felt like you were taking a cool dip in the jungle

the pools are always clean and sparkly, the pool bars, well stocked, and bartenders and wait staff are

beach and pool areas and restaurants

pool, food, nature and kids club !

clean, super friendly staff, good food, pools, beach

no ash trays around the pool breakfast served till 10 ...could make it 10.30

the rooms are great, i loved the plunge pool and

- the chlorine in the pool turned my son's hair and wive's a bit green

we stayed in a ocean view plunge pool room which was never used , it would be great if it was a hot tub instead

they serve free sangria on the rooftop infinity pool in the afternoon - which we had entirely to ourselves one afternoon

there is a specific pool for children, so they stay out of the adult pool, but it is serene

drug dealers around the infinity pool

the beach. the infinity pool bar closes a little soon.

helio restaurang an infinity pool was great

oking classes, yoga, tequilla testing, diving, archery, shooting etc) - trs infinity pool and beach zone were very calm what gives great opportunity to relax - amazing chic cabaret

nior suite with private pool)

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

the pools and lobby were nice

the staff they were very kind with us. the room was very great, very spacious excellent pool.

clean hotel with great pools and a good variety of food

only thing i could suggest would be drinks service around the main pool

amazingly serene place the cenote was so peaceful and clean like having your own swimming pool

we basically got the (large, stunning) pool to ourselves for an entire day

most) private swimming pool in the jungle and the great private cenote (1,5 hour tracking) that was included

the pools are beautiful and the staff are helpful

nice and new room, big swimming pool, free access to 1 cenote

the pool was specially nice ,big and clean

the room was beautiful and large, with a beautiful view of the well-kept pool

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

cenote’s tour very well organised and the room comfortable and modern with the nice view on the pool

the pools were beautiful

the pool was clean and huge

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

there was only one pool available until midnight, the other ones closed at 6pm

main pool quite crowded but we were able to go to the adults only pools

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still to much

also we need more pool towels and more space near the pool

very disappointing that the natural pool on the other side was closed off for palladium clients even though it was filled with sea weed

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kindness of breakfast staff in the nest restaurant

the kids club at the beach could have been better.

o was stationed at the back pool with the bar from 6/12-6/14

but could do with more lounge chairs and sun umbrellas on the beach and less loud music by the pool

the pool needed better filtering. it was murky some days

i have to give a specific mention to the staff who worked around the pool serving food and drinks these people were so hard working, gracious and so friendly

noisy at times . music from the pool.

and absolutely gorgeous the food was spectacular and our room was so amazing with the rooftop pool

they were literally my other favorite feature besides the rooftop pool, for lounging out on a hammock with a drink

their use of locally sourced ingredients in the restaurant, the incredible food, the inviting pool, and the exceptional staff all combined to make our trip truly unforgettable

is a beautiful hotel with lovely views of the beach and the pool that wraps around all parts of the hotel

pool water heater has to be started by staff which is a bit of an inconvenience if you want to get

a beautiful plunge pool with hangin seats to dip your toes in

there is an infinity pool for wallowing if you don't feel like paddling around the reef

kayaking, snorkeling, relax by the pool or by the beach

nice swimming pool

the pool was nice and there s a pretty cenote within walking distance

pool was amazing, the swim out rooms were great, and the food was excellent

it had a bigger pool

staff was very friendly and helpful. great pool and cabanas by the water.

compliant was no food service by swim up poolbars or around pool and beach areas

the pool right outside the door was awesome

pool and other amenities, staff

plenty of lounge chairs by the pool and on the beach

ts) - defect hot pool

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

without beach shoes, there is a clear risk of injury

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

the room and the walk out to the pool. the buffets were very good.

the swim out pool

beach/pool/facilities very nice

we didn't really like the pool outside our door

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

great breakfast and clean facilities allowed us to relax

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf liquors even if you

location is great, nice pool area and comfortable beds on the beach. the food was good too.

pool and beach were very clean and private

staff were great, always happy and kind - breakfast was nice - i mainly had the fresh juice and omelettes - beds were hard but i slept great

breakfast started at 7:30- no problem! would have liked coffee available earlier

plenty of beach and pool chairs

water in the swimming pool was cold even at midday

drinks at the pool bar weren't that great

reception, chef , the staff at the pool everything was amazing

really much to complain about, the only thing would be swimming pool closes at 7 but who wants to swim when there's a bar

clean room, room service was great, swim out pool room was very nice

nice pool and beach front

the distance where my room was from the pool and beach area.

we loved our room with a pool and they even have a staff member walk around making sure we had everything we needed at our

pool could have been a little more exciting but when the pool connects to your room you really

the place offers a good restaurant, swimming pool and it is 5 min walk to the beach with access to reclined seats or shaded mattresses for free

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different

pool was extremely dirty the day we arrived

very nice and clean pool as well

there is nice looking pool and garden in the camp site

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

more food options little music in pool area the sargasso

maintenance issues at the pool and some paint in room

pool could do with some shade

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

beautiful, quite beach. wonderful cenote. nice pool if see is ruff.

nice pool, hammocks, beach chairs and beach towels

the facility is a touch worn out (ie tiles missing from pool, rooms feel a bit work out)

pool was the only thing i believe needs improvement

need to spruce up, tidy up, manicure outdoor spaces a bit around the lots and pool

other resort brands offer exceptional upgraded services (premium bar, restaurant, pool, beach, liquor, etc

lovely beach and pool areas

we stayed in a junior suite that had a view of the left pool and view of the ocean

gorgeous hotel, super friendly and fun staff, beautiful pools

lots of guests but it felt relaxed and calm, plenty of sun beds and room either by the huge pools or on the beach

food, especial 24hr snack bar and pool side bar

the food was great! the bed was very comfy. the beaches were beautiful and the pool was lovely.

seems the hotel was understaffed overall, long waiting at the pool bars

facilities beautiful grounds pool area easy access to pool

may up end in some arrogance and bad service from one or two waitresses like in the ranch grill pool

grounds are lovely and the pools and beach are fantastic

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

grounds are lovely and the pools and beach are

view and pool in ocean front room was really amazing

lunch buffet by pool was bad and almost never replenished

childrens' pool was exceptional

i think this is excellent, as you can enjoy the beach and pool after checking out

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

oom, the grounds, pool

how cold the pool water was

if you are a late check in, a set of towels for pool/beach should be part of your check in pack.

pool bathrooms got yucky during a busy day. need cleaning throughout the day.

available for different ages, the facilities, in general, are in good condition, the beach and pools were excellent, we were impressed with the maya mall

my kids loved the pool

we were given a very nice room at the tropical resort on a premium level - close to pools & beaches

pool was at a lovely temperature

installations are excelent , the staff at the buffette , pool zone are very friendly , always with a smile

the pools are great and have swim up bars

gardens, plenty of open areas, clean pool, feels secure

the swimming pools are immense and with lots of sun beds, the beach resembles a private bay, each room has

there seemed to be one pool that played louder thumpy music

pool and personal were superior and friendly.

the pool closed at 8 pm which we thought was a little early

the pool was wonderful as well and the room was wonderfully decorated

think i most enjoyed my balcony, the massage i received in the spa, and the huge pools with few people

the atmosphere, service & staff. nice balcony with beautiful view of pool & inland waterway

small pool at the front, beautiful view

rock-formed pool connected to the canal

loved the salt water pool and it was fun to watch all the boats go by in the evening

pool filter seemed to not be working quite right, so the pool was a little cloudy

hotel, super clean, best breakfast with fresh fruit, eggs station, freshly made pancakes, secure parking, excellent rooftop,

the location was prime, the breakfast fruits eggs pancakes meats and specially the lunch burgers, nachos and tacos-wow

breakfast was delicious

you need to buy something, also there are several cafes just next to the hotel where you can have breakfast or lunch, they are inexpensive and super good

good breakfast, location and amazing staff. thanks, siente tulum!

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

- nice pool - rooms are well designed really a great choice for a mexican beach holiday

we spent a lot of time at the pools and the beach and enjoyed the food and drinks available from the beach bar

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

the location the atmosphere the pool the beach where great

classic condo, we’ll built, sweet pool, code to dolphins and the restaurants, great staff.

the pool and the pool area always clean and neat

the little house by the pool (pump house?) was very noisy

pool was a bit dirty and dated.

the suite was very large and comfortable, and the pool was basically ours to use during our stay as it is a very quiet building

would have been nice to be able to order food and have it brought to you by the pool but other than that we loved it

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

also they need to have actives on the adult side pool as well instead of just the family pool

pool bars closed too early

sweet little pool, grab a cocktail and cool off in the water

a lot of seaweed around on the beaches when we visited so we could not go in the water, i think a pool would be a nice addition

water of the pool looked a bit dirty some days

on beach and by the mini pool, eco mindset, surrounding features, hiking, staff friendliness, security, morning

and they provide their own bug repellent in the bathroom in your room, as well as bath and pool towels, and very nice bath robes

the pool area, the tree house, the beach that so close

we had a room with a private plunge pool and balcony sitting area

the room is spacious, bathroom style is amazing, bed is so comfortable and the private pool makes the experience private and romantic for couple

breakfast was fantastic at the restaurant, the pool was refreshing and the swinging outdoor bed loungers were such a delight

the ocean front room had a private garden and plunge pool with views of the sea

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

worked great, daily breakfast included, included bike rentals saved us, good location, great water pressure in shower,

breakfast every morning was great

delicious breakfast (we were disappointed not to have tried the restaurant properly as the menu looked fab -

especially the tiny lady that helped serve breakfast in the mornings

nice, quite hotel. bikes for free to go to the cenotes. good breakfast choice

the hostel is relaly closed to the tulum ruins, we could go there on foot with kids

a perfect, comfortable and clean place especially if you stay with kids

place we had a great stay everyone was very helpful and kind especially with the kids, very accommodating food was really great good cocktails would recommend

with 3 kids isn't easy and the staff at kai tulum made things as easy as possible and literally bent over

both of our kids woke up with severe bedbug bites all over their faces after the first night, which was

to everything and perfect if you want to visit different things without wasting time swimming pool is cozy and with nice landscape breakfast at the moment is not available at the

there is a pool next to the breakfast area, and breakfast is included in your stay

excellent breakfast and nice pool

it overlooked the courtyard and pool area

you can enjoy a rest in a wonderful garden surrounded by plants ud83eudeb4 or cool down in the pool

very nice pool with futon cushions to relax on

the pool is a wonderful place to chill out in and the hostel is nice and sociable but not too crazy

the public areas are very comfortable, the pool is nice, so you can easily spend a morning/afternoon here

property(cool fixtures, edison lights, great bar and common seating areas) with a lovely inviting pool, an amazing open-air kitchen, and beautiful greenery

hotel is beautiful with an amazing pool, bar, community kitchen and lounging areas

loved the pool and the view on the rooftop, i felt amazing all the time

the lobby pool wasn't functioning

needed with the flow of air from the entrance to the back where the huge beautiful downstairs pool is

the main pool was nice; i later experienced the rooftop pool which was fabulous

very good bed, good pillows, nice shower, rooftop swimming pool

we did also enjoy the pool at the hotel and it was extremely relaxing

the staff were amazing, breakfast was delicious, and the pool is beautiful

located, inside the tulum national park, on the ocean front, with a private enclosure, a swimming pool, restaurant service and beach amenities

no pool

great pool also, small but for the kids just perfect

wifi worked well, well equipped kitchen, a pool on the rooftop, hot shower with strong pressure, each bed with curtains, a fan, sockets and

rooftop pool was very nice. large comfortable room.

it has kitchen, swimming pool and a very nice view

comfortable room and nice swimming pool

the facilities are clean and nice, also there is a terrace and swimming pool, kitchen.

tiles around the pool area could be a bit slippery when wet.

well furnished and clean rooms. cosy atmosphere and nice swimming pool.

beautiful center court with a pool

friendly staff, clean and comfortable rooms, nice pool in a quiet location between the archeological site and the bus

the staff is super nice, the pool is great and the room is really big

the sun terrace and pool are a frat place to relax

the rooftop terrace and pool and interior garden space are nice.

nice- well equiped rooms, stunning roof pool, best breakfast ever !!!

rooftop area with pool was nice

the rooftop pool was a great way to spend the afternoon, they helped us connect to the speakers to listen to

the bar serves good food and excellent margaritas with a good value happy hour too

free breakfast and bikes

breakfast

wifi could be stronger

good sized room. comfortable bed. nice and healthy breakfast. free bikes.

in the building even though they have the facilities for it like tables and seating and a poolside cabana

the facility was good with a great pool and rooftop pool and resting area

pool, great apartment and neighborhood, very central location

perhaps not enough beds by the pool

everything. beautiful suite. gorgeous large pool.

they have done an amazing job of the refurb now sporting air con, 24/7 electricity, wifi and a pool

the jungle setting was incredible, the access to the beach was perfect, and the pool was amazing, with plenty of sun loungers everywhere

we didn’t want to leave, we had a lovely hut with a view of the pool and beach

fantastic location and amenities. the pool is amazing. and the beach is beautiful

areas need to be renewed and replaced like swimming pool and bathroom

the pool area was amazing and we spent a lot of our time there

you can chill at the pool and enjoy the music they put (but not too loud), so you can even take a nape if u need it

friendly staff, good locations, swimming pool, terrace

awesome, fast wifi, big room, nice pool -

clean room, comfy beds, nice pool to cool down in, friendly staff

good breakfast, good wi-fi, no cost for pool/beach towels

the pool, the restaurant has really good food and drinks

pool is great

everything: the staff, the location, the hotel room, the swimming pool... all was great

our activity's with no issues at all and the beach and restaurants were just down the road, the pool on the top is the icing on the cake if you just wanna sit back and relax , also a grocery

cups, jug of water, the unexpected by lovely humidifier and ambient sounds device), the pool area and breakfast area

very friendly staff. good breakfast. roof top pool.

about the hotel, the only thing wasn’t found of the view from the top floor (where the swimming pool and sunbeds are) is overlooking a huge shopping centre, which of course is not a big deal at

the roof top pool was unexpected and underused, to my advantage (i had it to myself the two times i used it)

staff were very friendly and helpful, the room was spacious and clean, and the rooftop pool was lovely

rooftop pool was awesome for when beach seemed too much

there was a rooftop pool, they provide pool towels in room

the swimming pool is also upstairs, but yes the pool is to small to swim

pool was great

also, everything was extremely clean, the food was delicious and the pool very nice

the upstairs patio is great if you don't want to be near the pool and just want to read or layout in the sun

that was one reason why i chose the hotel besides a pool and breakfast included

great staff clean very large room lovely pool

the swimming pool was very cold.

location , cleanliness , staff , pool , restaurant , room is pristine - aaa

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my favorite area was the garden with the pool, felt so far away from the tulum business which i enjoyed a lot

room, awesome colourful lit up pool, cool balcony that was the same height as the palm trees and looked down into the pool

the scenery at the pool the rooms in the ground floor next to the pool.

wifi works fast and the pool is clean

modern, clean, spacious, with a king size bed, a cozy view of the pool area, a massive tub, great bathroom, with excellent wifi and a tv with a roku

the pool was also a highlight—very clean and well-maintained, perfect for cooling off in the tulum

i really loved the interior, the pool, the cleanliness and the location of the property.

lovely clean room, large bed and lovely pool. looks much better than the photos!

comfortable and large bed and a spacious bathroom with a plunge pool that we weren't expecting

i loved the rooms, the pool, the rooftop space and view

music at the pool bar is repetitive non-stop club drum mix

we loved the pool and the fact you can take a late night swim if you wanted to

no rooftop pool...only mini plunge pools.

the grounds are especially well kept and they have a nice pool with lots of lounge chairs and a bar right there

perfect rooms with extra kitchen, very friendly staff, good breakfast,

kitchen was nice too, having oil, salt, sugar, etc, very convenient

loved the gorgeous smelling toiletries, bath robes, welcome drinks and snacks, fully equipped kitchen so we could cook for the first time in months, netflix and wifi that works, unlimited

kitchen was perfect for our morning breakfasts

kitchen cutlery perfectly selected

the food was well balanced, the breakfast was delicious consistently

great for kids great for adults

i will be coming back with my hubby, kids, sisters, parents and other friends multiple times

the guys that worked the restaurant and bar were attentive, funny and very friendly

as it is now inside a national park we felt like we had our own private bungalow in paradise

you have everything what you need, the kitchen has fully equipment, the rooftop, the pool and this view just amazing

massive sq footage, rooftop pool and viewing deck for the incredible sunsets

the pool area was great

also the place had a beautiful pool on the rooftop

hotel, nice roof top pool, secured garaged parking, felt very safe staying here and on the main strip of tulum close to

the pool, pool side and restaurant were an oasis within the bustling town of tulum

amazing breakfast and a beautiful pool

beautiful design and rooftop with a pool, and another pool on the main floor.

beautifully designed! great breakfast in a great location by the pool. helpful staff.

the pool is beautiful and the restaurant was tasty

decorations and relaxed ambience, swimming pool for the guests and proximity to the nature

for 3 days and stayed for 2 weeks because we felt so at home; the rooms are cozy and comfy, the pool is fresh and clean, and the staff were not only very helpful but also really fun to hang out

alvarius in tulum offers a beautiful setting of tastefully decorated rooms, a pool underneath green trees and healthy and delicious food

you step inside and immediately feel like you're in a hidden forest zen space with trees, pool, open-air showers, and a peaceful calm (all within walking distance of tons of cafes and

) the place also offers a nice, big pool and an outdoor gym, where regularly yoga classes will be held

the pool was great for cooling off after a hot day

the pool was so cute and the ambiance was very special

we definitely loved this hotel, the breakfast was very delicious, the pool was relaxing and very cozy with the a big tree in the garden

little pool - but noone really swim in it

the pool on our doorstep was such a treat

the pool entertainment staff was lively and full of infectious energy

service, great food the tacos by the pool are awesome

pool bar service is very slow and never come

alvarez at eden pool is the best, we made sure to be in his section everyday

pool food entretenient