the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kids club at the beach could have been better.

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

pool, location, food was all good

very disappointing that the natural pool on the other side was closed off for palladium clients even though it was filled with sea weed

the pools were beautiful

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

there was only one pool available until midnight, the other ones closed at 6pm

main pool quite crowded but we were able to go to the adults only pools

loved the adult & the secret pool, fernando and armin were great

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

the pools and lobby were nice

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

in my opinion, it s not worth flying all the way there just to spend your vacation by the pool

the pools was immaculate and spacious

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

very spacios and modern room

helio restaurang an infinity pool was great

oking classes, yoga, tequilla testing, diving, archery, shooting etc) - trs infinity pool and beach zone were very calm what gives great opportunity to relax - amazing chic cabaret

the beach. the infinity pool bar closes a little soon.

i especially loved javier

o was stationed at the back pool with the bar from 6/12-6/14

but could do with more lounge chairs and sun umbrellas on the beach and less loud music by the pool

we spend more time at the pool so this wasn't an

we sat by the unica pool most days, definitely the quieter of the three pools

the pool right outside the door was awesome

compliant was no food service by swim up poolbars or around pool and beach areas

had a poolside swim up room that was fabulous

the room was well thought out - surround infiniti pool great but very cold

staff was very friendly and helpful. great pool and cabanas by the water.

food the pool top 10

pool, food, nature and kids club !

the pools are always clean and sparkly, the pool bars, well stocked, and bartenders and wait staff are

beach and pool areas and restaurants

the pool deck and the walk inside the building was slippery, i fell once hitting my knee and almost

without beach shoes, there is a clear risk of injury

ts) - defect hot pool

pool and other amenities, staff

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

vegetarian choices are limited shade next to pool is rare

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

verry nice host nice pool great breakfast...

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

room service food is absolutely horrible

would have preferred that the pools here a bit cleaner

the room and the walk out to the pool. the buffets were very good.

beach/pool/facilities very nice

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

i loved the swim out pool

the breakfast was good and the pool was amazing

location, very nice pool and facilities, big room and comfy bed

outdoors by the swimming pool

a clean and refreshing swimming pool

the pool is the perfect spot to relax and get away from busy beaches

nice owners, great cabanas, amazing location in the jungle with a great pool

is located in the jungle, where there is beautiful peace, excellent food and a beautiful swimming pool

pool was perfect temp

the property is big with lots of trees, a play area and the cenote style swimming pool

the pool was beautiful and it felt like you were taking a cool dip in the jungle

the pool is amazing and our room was the best room we stayed in on our 2 week vacation

pool was extremely dirty the day we arrived

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different

very nice and clean pool as well

the beautiful pool was a welcome relief from the sun and sand

wish you had pool access in morning....

we had a great time by the little pool and we couldn t have asked for a better stay

it is part of the complex, we could go to the pool)

also, there is mention of a pool but no indication of where - i used another condo's pool by accident

don't expect early morning swim in pool though as it is not open til noon

more food options little music in pool area the sargasso

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

pool could do with some shade

maintenance issues at the pool and some paint in room

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

the roof top pool was also quite nice

oh, and in the evening and in the morning i used the pool on the roof

with swimming pool and nice terrace on the roof top, tasty breakfast on the rooftop teracce

the pool, the kitchen, the staff and free breakfast was good as well. would come here again

the swimming pool also súper nice and the included breakfast is great

the pool is delicious

a beautiful setting - we could walk barefooted the short distance to the sea and the swimming pool was clean and very close as well

loved the pool

great swimming pool

grounds include restaurants, dive shop, pool, spa, etc

the pool and the views are beautiful

rooms overlooking the pool/ocean have excellent views, especially from the 4th and 5th floors

gorgeous hotel, super friendly and fun staff, beautiful pools

very modern, new, open, spacious and wellkept facilities. the pool swimup bars are a must.

other resort brands offer exceptional upgraded services (premium bar, restaurant, pool, beach, liquor, etc

it provides what you want whether it's the party pool or quiet pool

iter by pool) had everyone's drink full and was so friendly

david and alex at the pool were extremely attentive

we loved the pizza by the pool and also loved the grill for dinner

service was great at the pool and bars

food very plain, watered drinks, uncharming pool area, lack of sunbeds

each summer we bring the kids and watch the turtles nest

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

bar by the beach, it is different story, you have to order food

as for the buffet, get them to make you an omelet for breakfast

the pool areas were great, lots of activities to do around

seems the hotel was understaffed overall, long waiting at the pool bars

the food was great! the bed was very comfy. the beaches were beautiful and the pool was lovely.

fitness center and pool

food, especial 24hr snack bar and pool side bar

lunch buffet by pool was bad and almost never replenished

grounds are lovely and the pools and beach are

grounds are lovely and the pools and beach are fantastic

view and pool in ocean front room was really amazing

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

too far from the airport . and no umbrellas in the pool area.

pool bathrooms got yucky during a busy day. need cleaning throughout the day.

we were given a very nice room at the tropical resort on a premium level - close to pools & beaches

available for different ages, the facilities, in general, are in good condition, the beach and pools were excellent, we were impressed with the maya mall

with your family - sargassum on the beach was a pain in the a* - they had workers close to the pool doing noise

oom, the grounds, pool

cleanliness of the whole place

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

childrens' pool was exceptional

how cold the pool water was

there is also an adult pool which was superb too

the took extra care to health measurements included constant sanitizing of the beach/pool chairs and restaurant tables

pool was at a lovely temperature

installations are excelent , the staff at the buffette , pool zone are very friendly , always with a smile

the pools are great and have swim up bars

loved the salt water pool and it was fun to watch all the boats go by in the evening

room was a bit worn down, and so was the outside pool area, but for this price i think it’s a great deal

pool filter seemed to not be working quite right, so the pool was a little cloudy

rock-formed pool connected to the canal

great location, like the natural pool, big rooms and private patio

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

the location the atmosphere the pool the beach where great

sizable swimmig pool with a lot of loungers

we spent a lot of time at the pools and the beach and enjoyed the food and drinks available from the beach bar

the pool and the food was very good

classic condo, we’ll built, sweet pool, code to dolphins and the restaurants, great staff.

very close to restaurants and shops, but also very quiet, the room very spacious - nice swimming pool- access from the room patio - drinking water in the

the suite was very large and comfortable, and the pool was basically ours to use during our stay as it is a very quiet building

pool was a bit dirty and dated.

the pool and the pool area always clean and neat

would have been nice to be able to order food and have it brought to you by the pool but other than that we loved it

the pool was lovely, the staff very attentive, and the food and drinks were excellent

pool bars closed too early

the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

all the staff and the kids pool aerea

of the drinks could have been improved, the beer at the pool bar tasted like it was watered down with soda water or something, but a lot of them were still

we requested bottom floor and close to pool

facilities, nicely laid out with beautiful main pool

the beach is very rocky, also pool hours close very early at 7 pm.

property and pools for children

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

some bars in the smaller pools were closed like the one close to me

the pools were clean and loved getting upgraded to the adults only section of the resort

huge pool. cafeteria. beautiful grounds. friendly staff.

with a la carte restaurants, the resort is big enough to never filling overcrowding at the pool or beach

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4 resorts

alvarez at eden pool is the best, we made sure to be in his section everyday

but there are small pool-like beaches which are great for the children

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

service, great food the tacos by the pool are awesome

the pool entertainment staff was lively and full of infectious energy

beach, staff, food,pool parties,facilities. the best hotel for the price !

heaven section pool was full of amazing music, live bar and entertainment

lovely greenery, great pool area with a swim up bar and a number of beaches in both parts of the hotel

didnt like how early things closed, such as pool bars closed around 5pm and pools closed around 7pm

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

also would love more options in the pool

tacos from the pool bar were delicious

beach out of use all of our 5 day stay build up of seaweed & main pool for 4 days

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

the pool, the size of the hotel

) really great pool areas

the pools were clean and a better option for swimming

we lounged by the pool each day, made use of the fitness centre, and did aqua aerobics every afternoon

pools, very comfortable beds, easy to move around the big resort with the golf carts, lots of

around the pool the service was amazing, so fast and polite

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

very comfortable beds, tranquil swimming pool

lack of wifi in communal areas such as restaurant or swimming pool

stay was super nice, quite place, nice beach/pool for kids

comfortable, sandy beach at your doorstep, chill atmosphere , sunbeds, pool with whirlpool, beach service and all other resort-ish amenities included

hotel is at a great snorkeling beach. nice rooms with a restaurant and pool on site.

beach very dirty as well as pool

the restaurant had delicious food and the pool was key

the pool is not private for the room as stated in the reservation.

both nights and mornings there was no electricity- hence no water (we were flushing toilet with pool water

loud frogs at night who swim around the pool and hop around the restaurant area

to begin with the service and facilities are terrific, the pool out of this world

both pools were fantastic, and the food at the restaurant was absolutely delicious - especially the

we stayed in a room with our own pool and i highly recommend

outdoor pool and terrace by our room could have used a quick clean before our arrival

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had almost to our self the whole day

gorgeous remote resort with a stunning pool

the beach and pool area were stunning, and our room was spacious and beautifully designed

there is a specific pool for children, so they stay out of the adult pool, but it is serene

they serve free sangria on the rooftop infinity pool in the afternoon - which we had entirely to ourselves one afternoon

the rooms are great, i loved the plunge pool and

enjoyed the sofas by the pool and at beach instead of the usual lounge chairs

additional games such as a pool table or shuffleboard would be a bonus

we then found a huge hacienda, with a pool which went underneath the building, like something out of venice

we basically got the (large, stunning) pool to ourselves for an entire day

if they had more staff, they could have snacks available near the pool - for example

it would be good to have a snack/ drinks bar at one of the pools at least

comfortable room with bathroom, balcony and swimming pool view

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

our kids loved swimming in the cenotes & the pool & seeing the jungle/forest

the room was beautiful and large, with a beautiful view of the well-kept pool

the pool was specially nice ,big and clean

their use of locally sourced ingredients in the restaurant, the incredible food, the inviting pool, and the exceptional staff all combined to make our trip truly unforgettable

we had a room with a private pool on a terrace above

we had our own roof deck pool and patio as well as a balcony off of our room

and absolutely gorgeous the food was spectacular and our room was so amazing with the rooftop pool

loved the layout of the hotel with the pool in the middle of everything, with the beach and the sea next to it

kayaking, snorkeling, relax by the pool or by the beach

nice swimming pool

the hotel has a nice pool kayaks and snorkels at no extra charge

there is an infinity pool for wallowing if you don't feel like paddling around the reef

a beautiful plunge pool with hangin seats to dip your toes in

the pool was really relaxing and everything was really well maintained

designed, had all the necessities including a kitchenette and the hotel had hammocks and a pool

there is a nice pool but a bit too cool in february

the pool is tiny but very pleasant and taken care of

small pool and delicious dinner menu

location is great, nice pool area and comfortable beds on the beach. the food was good too.

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf liquors even if you

pool and beach were very clean and private

location tranquility breakfast

good breakfast

drinks at the pool bar weren't that great

pool area and sunbeds were convenient, not to crowded and relaxing

the music from the pool/beach bar at nights was refreshing

really much to complain about, the only thing would be swimming pool closes at 7 but who wants to swim when there's a bar

plenty of beach and pool chairs

the cleaning on the swiming pool and the beach

the rooms and the beach the pools

amazing place with beautiful pools and la caleta where you can snorkel

the royal level has a private pool, private restaurant, private cabanas at the beach, top shelf alcohol, and amazing waiter

pools were clean and very nice

pool closes too early 8 pm and not that many good snacks in rooms for being all inclusive.

great service, great pool and great ocean view

if anything i would say they need a closer bathroom to the main pool.

literally a sea pool outside my river view room

also we were disappointed that all pools close at 6:30pm when we noticed that at xacaret mexico some children were still in pools much

pool could have been a little more exciting but when the pool connects to your room you really

we had no issues finding a nice spot at the pool and beach each day

absolutely friendly the rooms are big, the food excellent, the location fabulous the swimming pool really clean

nice pool and beach front

we loved our room with a pool and they even have a staff member walk around making sure we had everything we needed at our

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

we loved the food at the two buffets for breakfast and the restaurants, especially chino poblano

this was also the first all-inclusive where the food was top notch, tasting menus, even the room service dining

the bar man there makes awesome cocktails

there is also free airport transportation which is good because the shuttle/ taxi services from cancun airport is very

both xcaret arte for adults only and xcaret mexico for family, are out of this world

loud dance music in the morning by the pool and patio area

big swimming pool, comfortable, clean & big room suite, staffs (really helpful & friendly, a few were bilingual

friendly staff, the details in the entire building, the comfort and design of the suites, the pool and jacuzzi, and the location (so close to xcaret park) are just amazing

from the room to the pool to the breakfast even the staff was great

pool and the whole resort looked nice and exotic

beach is beautiful as are the pools

the pool and beach are so pristine, plenty of cabana beds

also i wish the plunge pools were open to 6 pm

buffet lines, no one drunk and rowdy in the pool vaping etc)

comfort, herman miller chair for home office, spiritual activities, pool, beach, quietness

beach and pool area very relaxing

plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were nice

beach, good pools, food was good quality

near to the swimming pool was always damaged duerme the 5 days i tried to use them always on

we had a pool view which wasn't bad but we prefer ocean view

pool and gardens

great swimming pool, friendly staff, mini church with senote.

our children enjoyed pool and swam in the night as well so jat lag form europe was easy to overcome

the room, the facilities and amenities, especially the pool, and the hosts were amazing

pool

dirty pool. no ac in the living room (only in the sleeping room). check out for sargassos.

the pool needs some maintenance

pool was the only thing i believe needs improvement

the pool was quiet and private

the facility is a touch worn out (ie tiles missing from pool, rooms feel a bit work out)

always spots on the beach and around the pool to sit anytime of day

great pool area, perfect beach, ai facilities at perfection with many bars across the entire area, great

of playa del carmen's 5th avenue

to get to the beach and pool from our room

the food was great, the drinks delicious, the pools warm and the ocean was crystal clear

lots of pool room

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

it needs a lot of updating, rooms, paint, pool cleanings

rooms are ok, a lot of activities are there in the hotel and shows at night and pool party

- they children’s pool is so far from adults pool - they might provide more frequency of transportation to the beach

adult pool cleanliness sport bar cleanliness

the pools

lots of towels, lots of kitchen gadgets and pots were available

we were told we cannot use the water provided in the gym when another staff told us we could

big and clean rooms, good breakfast

location is quiet but close to playa del carmen. breakfast was varied. nice size of the room.

the hot buffet breakfast provided was good too

staff, attractions, free activities on the beach and pool.

like it more if they had servers working the pool and beach area so you don't have to leave your chair

was well maintained, pool in a great location

last stay, such as the cafe providing coffee and cakes throughout the day, the bar near to the pool, which has been remodeled and now actually includes a pool bar accessible whilst in the pool

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a little dangerous if

pool was very basic and play equipment outdated

the bar staff are great, and the staff around the pool areas are brilliant at keeping everyone fit and entertained

everything, room , food , plenty of chairs by pool and beach, even though hotel at 100% capacity

beautiful beach and pools

spacious rooms with balcony, insanely huge food and drinks choices, pools, and the beach

r drinks and snacks) and dinner, all meals were served a la carte

activities at the pool are a hoot, and they do a lot of special things at noon

beautiful airy rooms, the beach was stunning, loads of day beds to sit by the pool

relaxing at the pool and getting in the ocean is great

pool side manners near the infinity pool was horrible

would have been great if we were allowed to take food out of restaurant adelita to the pool area since swimsuits were not allowed in the restaurant

my son really enjoyed riu land playground, mini pool and various activities

kids in the pool got a little rowdy during one week we were there, somebody needed to blow the whistle on them

my kids were bummed to miss the pool foam party

options both for relaxation by the quiet swimming pool and more fun by the large swimming pool

food, nice animators at pool provides good programs every afternoon

several pools

we used the pool and by the time we were leaving the hotel i remembered

on the beach, massive pool, bars, tennis courts and other activities available

r me)

the pool area was really nice too

by the evening we were back in the pool

needs a bigger pool or another pool

complaints: seaweed on beach that they do try to clean up, no swim-up bar in pool, and no poolside/beachside waiter service

more chairs by the pool

there were a pool, a gigantic beed, elevator, the best wifi we have had yet, tv with netflix and good service

the small pool is also positive

great place! comfortable, super clean, internet , parking, pool , great location

besides, it is a brand new hotel with a nice swimming pool

large bathroom, near to shopping and some restaurants, next door to oxxo, small-ish but very nice pool

the pool, my kid love it

the pools are clean and well maintained

front, beautiful beach playacar in playa del carmen, great pools, gazebos available - which upgrades a romantic experience - staff super friendly and

the outdoor area is huge, and i've stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was

the view of the beach! the coconut trees! the pool facing the beach!

and although the pool is only small , it’s clean and a very relaxing after spending the day in the sunshine

installations , the swimming pool , the beds all areas are very nice and the service real good

the patio looking to the pool area is great

the pool is very small

there is no curtains in the shower so everyday we end up with a private swimming pool

in playacar in playa del carmen, peaceful hotel in the middle of a small jungle with a beautiful pool and lake in front of it

lovely stuff , nice pool.

downfall was there is no hotel restaurant and only the pool bar closing at 7

the rooms are incredible, the breakfast was superb, the pool area is great for relaxing with a nice view of the golf course

they had a nice pool but was too cold to use

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the sea was great

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

we used the spa for a swedish massage, it was amazing

this hotel offers great service and excellent buffet breakfast. will definitely return!

great service and excellent customer service also free wi fi and clean pool

a dirty pool

pool just as shown on the picture very friendly staff (specially valentin amd claudia) very

good if you are not picky. nice pool and meals are ok

good location, pool had a good size as well as the rooms

there seemed to be one pool that played louder thumpy music

the pool closed at 8 pm which we thought was a little early

pool and personal were superior and friendly.

the pool was wonderful as well and the room was wonderfully decorated

think i most enjoyed my balcony, the massage i received in the spa, and the huge pools with few people

breakfast is nice and the garden around the pool is amazing to pass time until afternoon

swimming pool is ok

the pool is open until 10pm

i didnt have enough time to get in the swimming pool =( but it looked great

and helpful, the restaurant area and food was good, the rooms were clean and comfortable , the pool area was so relaxing and the overall experience was great

pool was amazing and much bigger than it looked in the picture

check in easy gaia very personable and helpful nice setting around pool to play cards and chat

room and beautiful pool

the outside area is gourgeous with the pool

pool was great and rooms were cozy

lastly, i believe the pool should be a no smoking area ud83dudead one time, i had to go yo my room cause a guy was there

had laundry service as well with fantastic price and as well i had time to stay close to swimming pool, to have coffee and tea for free and to chat with nice people around

nice garden with a pool overall a wonderful stay and we will be coming

the pool was super nice and it felt like a little oasis

nice pool area and green garden. great kitchen, they have even a blender.

breakfast was very good

the location was prime, the breakfast fruits eggs pancakes meats and specially the lunch burgers, nachos and tacos-wow

breakfast can be improved at the hotel as there was no coffee and i cannot imagine my morning

hotel, super clean, best breakfast with fresh fruit, eggs station, freshly made pancakes, secure parking, excellent rooftop,

breakfast and lunch were great

we loved the pool, it was small but the view is the same as the pictures

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

the pool area on top didn't feel too inviting.

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

the pool is very cool and nice to lounge ona sunny afternoon

ferry right next to you, small pool, smell of mold, everything was always wet.

pool hours too short

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

great pool area, very good restaurants, great staff. nice rooms

pool volleyball games were great fun and got us talking to other guests

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

swimming pool might be a bit cleaner. rooms are not perfectly isolated from the hall.

pool was closed, half of the building was under construction

very close to the center, room was clean, the owner is really nice, clean pool

i enjoyed the clean pool for cooling down, and the 7 min walk to playa del carmen beach

the room was a very nice size the pool and pool area were superb

swimming pool is lovely

location, pool and service.

the swimming pool and relaxing area was also quite nice

the swimming pool is quite big although we didnt use due to the rain, they provided towels for the pool