- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

food, beach access was great and calm areas of the beach you could enter the ocean water, nice pools, lots of cabanas for beach and pool use for a great place to relax

the swim out pool

beach/pool/facilities very nice

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

pool and other amenities, staff

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

without beach shoes, there is a clear risk of injury

plenty of lounge chairs by the pool and on the beach

ts) - defect hot pool

had a poolside swim up room that was fabulous

compliant was no food service by swim up poolbars or around pool and beach areas

pool was amazing, the swim out rooms were great, and the food was excellent

staff was very friendly and helpful. great pool and cabanas by the water.

cleaner pools, and cooler gym facilities.

o was stationed at the back pool with the bar from 6/12-6/14

we spend more time at the pool so this wasn't an

the pool needed better filtering. it was murky some days

we sat by the unica pool most days, definitely the quieter of the three pools

noisy at times . music from the pool.

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

rooms, breakfast, pool, welcome drinks are quite prestigious

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kindness of breakfast staff in the nest restaurant

the kids club at the beach could have been better.

loved the adult & the secret pool, fernando and armin were great

the pool was clean and huge

main pool quite crowded but we were able to go to the adults only pools

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one that has a kid area

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

pool, location, food was all good

also we need more pool towels and more space near the pool

very disappointing that the natural pool on the other side was closed off for palladium clients even though it was filled with sea weed

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still to much

very nice pool and food was good

the staff they were very kind with us. the room was very great, very spacious excellent pool.

staff members were very friendly, the other pools were great, the rooms were clean and spacious, the bathrooms in the room was amazing, the

pool areas are nice and the location is beautiful karla and roxanna were great.

big pool was under construction which we did not know about and that was a big reason we were staying

very spacios and modern room

nitpick: the beach at the infinity pool is rocky

the surprise birthday banner and cake waiting for me in my room after returning from the pool was the cherry on top of an already amazing experience

service so special) and i would recommend upgrading to the premium experience, ivan around the pool really looked after us and it's really worth it for all the added benefits

helio restaurang an infinity pool was great

very nice and clean pool as well

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different

pool was extremely dirty the day we arrived

the pool is amazing and our room was the best room we stayed in on our 2 week vacation

confort of the lodge and pool

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

more food options little music in pool area the sargasso

maintenance issues at the pool and some paint in room

pool could do with some shade

there are millions of places to go and party and have kids run around

were absolutely fantastic, offering us countless enjoyable moments by the nearby beaches and pool areas

the pools are always clean and sparkly, the pool bars, well stocked, and bartenders and wait staff are

the pool deck and the walk inside the building was slippery, i fell once hitting my knee and almost

beach and pool areas and restaurants

no ash trays around the pool breakfast served till 10 ...could make it 10.30

other resort brands offer exceptional upgraded services (premium bar, restaurant, pool, beach, liquor, etc

the pool and the views are beautiful

we stayed in a junior suite that had a view of the left pool and view of the ocean

i had so much fun at the music and pool bar so did the beach

rooms overlooking the pool/ocean have excellent views, especially from the 4th and 5th floors

facilities beautiful grounds pool area easy access to pool

the beach , pool and the food

fitness center and pool

entertainment!!!!! swimming pool!!!! location!!

the food was great! the bed was very comfy. the beaches were beautiful and the pool was lovely.

large swimming pool

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

grounds are lovely and the pools and beach are

lunch buffet by pool was bad and almost never replenished

grounds are lovely and the pools and beach are fantastic

how cold the pool water was

tropical pool bar had terrible staff everyday.

childrens' pool was exceptional

premium level. room. beach. bar. pool. theater.

the pool area was perfect and clean

rooms were clean, cosy, plenty of space, also a great pool, it’s away from tourist areas, quiet, tranquil

the breakfast was good and the pool was amazing

outdoors by the swimming pool

location, very nice pool and facilities, big room and comfy bed

a clean and refreshing swimming pool

if you are a late check in, a set of towels for pool/beach should be part of your check in pack.

available for different ages, the facilities, in general, are in good condition, the beach and pools were excellent, we were impressed with the maya mall

the food was excellent, room very comfortable, pools and beach awesome

we were given a very nice room at the tropical resort on a premium level - close to pools & beaches

pool bathrooms got yucky during a busy day. need cleaning throughout the day.

the took extra care to health measurements included constant sanitizing of the beach/pool chairs and restaurant tables

the pools are great and have swim up bars

there is also an adult pool which was superb too

pool area is great for kids

gardens, plenty of open areas, clean pool, feels secure

food was excellent, people were so lovely, pool was a joy, just the whole atmosphere

the property is big with lots of trees, a play area and the cenote style swimming pool

nice owners, great cabanas, amazing location in the jungle with a great pool

the pool was beautiful and it felt like you were taking a cool dip in the jungle

wonderful garden, nice colourful details everywhere, the pool is amazing with so many options to sit and explore, the organic soap smells incredibly good,

the natural pool

the atmosphere, service & staff. nice balcony with beautiful view of pool & inland waterway

pool filter seemed to not be working quite right, so the pool was a little cloudy

room was a bit worn down, and so was the outside pool area, but for this price i think it’s a great deal

loved the salt water pool and it was fun to watch all the boats go by in the evening

wish you had pool access in morning....

for day is best package as it gives all day with free food / drinks & lovely infinity swimming pool to also enjoy, spent a day at xel ha which was soooo much fun with all activities and

location of pool

kids loved the 'buena vida' restaurant

a very nice restaurant is attached to the property with a nice pool

a nice bar on the pool

sizable swimmig pool with a lot of loungers

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

the pool and the food was very good

the little house by the pool (pump house?) was very noisy

the pool and the pool area always clean and neat

staff, huge and updated condo, pool/grounds were beautiful

grounds, lovely pool and they supplied kayaks which was fun

the pool area is so beautiful

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

it s quite loud, especially the family pool which is pretty bad

also they need to have actives on the adult side pool as well instead of just the family pool

the pool was lovely, the staff very attentive, and the food and drinks were excellent

it was hard to keep the pool clean with so many people going in and out of it

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

location perfect right off the beautiful beach and pool clean and quiet

grounds include restaurants, dive shop, pool, spa, etc

a beautiful setting - we could walk barefooted the short distance to the sea and the swimming pool was clean and very close as well

the pool is lovely and inviting

the pool is delicious

to be away from resort area, 10 minute walk to beach, close to restaurants, beautiful rooftop pool and breakfast area

the pool, the kitchen, the staff and free breakfast was good as well. would come here again

bed was super comfortable, nice big locker, clean bathrooms, amazing rooftop pool and view

very nice terrace and pool

the roof top pool was also quite nice

pool water a bit too cold

it provides what you want whether it's the party pool or quiet pool

pool in february was not heated enough

there are three pools that accomodate everyone from the party crowd to those that want to be left alone

service was great at the pool and bars

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

pool bar service is very slow and never come

pool food entretenient

but there are small pool-like beaches which are great for the children

service, great food the tacos by the pool are awesome

food very plain, watered drinks, uncharming pool area, lack of sunbeds

each summer we bring the kids and watch the turtles nest

bar by the beach, it is different story, you have to order food

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

lovely greenery, great pool area with a swim up bar and a number of beaches in both parts of the hotel

heaven section pool was full of amazing music, live bar and entertainment

pool schedule was too short, wished they let the pool open longer.

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

there is also a pool and a dive school next door

was a lot of seaweed that made it impossible to swim and there was only a very little pool for everyone in the hotel including people who have houses in the compound

the pool is really nice and the massive plus is the diving centre where we enjoyed a scone diving

the restaurant and the pool are closed at 8pm. (to early)

stay was super nice, quite place, nice beach/pool for kids

ich has 3 separate pools including swim up bar)

burgers at pool bar so good

like the animations, the facilities, the beach, the pool but most importantly i really enjoy the staff working in the resort

the staff was very friendly,all the activities they had in the pool daily

we also enjoyed the abundance of pool and beach chairs - no getting up at 6 am to secure chairs

pool floor was to slippery

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

the pools were clean and loved getting upgraded to the adults only section of the resort

with a la carte restaurants, the resort is big enough to never filling overcrowding at the pool or beach

all the pools had entertainment

tacos from the pool bar were delicious

food in main pool restaurants is super tasty, room service super fast

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

for me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to poolside lounge chairs due to a

the pool, the size of the hotel

very good staff in seasalt pool bar, especially one guy who s taking orders from people laying next to the pool

around the pool the service was amazing, so fast and polite

we lounged by the pool each day, made use of the fitness centre, and did aqua aerobics every afternoon

) really great pool areas

service at the pool was very poor

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

very comfortable beds, tranquil swimming pool

the restaurant had delicious food and the pool was key

the pool is not private for the room as stated in the reservation.

both nights and mornings there was no electricity- hence no water (we were flushing toilet with pool water

loud frogs at night who swim around the pool and hop around the restaurant area

to begin with the service and facilities are terrific, the pool out of this world

both pools were fantastic, and the food at the restaurant was absolutely delicious - especially the

we stayed in a room with our own pool and i highly recommend

outdoor pool and terrace by our room could have used a quick clean before our arrival

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had almost to our self the whole day

gorgeous remote resort with a stunning pool

there is a nice pool but a bit too cool in february

the pool is tiny but very pleasant and taken care of

designed, had all the necessities including a kitchenette and the hotel had hammocks and a pool

clean and comfy room, tranquil lounge area outside and a pretty pool especially at night right next to xplor

to maintain and clean the pool

the rooms are great, i loved the plunge pool and

- the chlorine in the pool turned my son's hair and wive's a bit green

we stayed in a ocean view plunge pool room which was never used , it would be great if it was a hot tub instead

the beach and pool area were stunning, and our room was spacious and beautifully designed

great homemade pasta, delicious cocktails, well kept pool and beach area

pools were clean and very nice

the beach and pool

we didn t really use the other pools but they all looked busy and people had towel claimed them from early in the morning so it

the rooms and the beach the pools

the only thing they need is music at the pool and beach area is to quiet

you're never bored to know where to go, so many options of pools, roof top pools, water canals and beach

had a swim up pool room)

the rooms are luxurious

one pool for kids and it was under repairs/construction

if anything i would say they need a closer bathroom to the main pool.

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

people that wore gym shorts and old tennis shoes were allowed in

location is not perfect as we needed a taxi to get there: you need a car, a taxi or a hotel shuttle

:30pm)

room service took quite long i had to wait ca

getting to the different parks was seamless since there's always a shuttle running

in the jungle near tulum, there are three pools, and a gorgeous green lagoon with bar and food service and extremely comfortable lounging,

additional games such as a pool table or shuffleboard would be a bonus

it would be good to have a snack/ drinks bar at one of the pools at least

if they had more staff, they could have snacks available near the pool - for example

we then found a huge hacienda, with a pool which went underneath the building, like something out of venice

the pool was specially nice ,big and clean

the room was beautiful and large, with a beautiful view of the well-kept pool

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

our private pool was cristal clear

we felt as in the jungle :) the room was clean , very new and modern with great view of the pool

from the room to the pool to the breakfast even the staff was great

loud dance music in the morning by the pool and patio area

and if youu dont feel like going anywhere, stay at the amazing pool area

friendly staff, the details in the entire building, the comfort and design of the suites, the pool and jacuzzi, and the location (so close to xcaret park) are just amazing

big swimming pool, comfortable, clean & big room suite, staffs (really helpful & friendly, a few were bilingual

they were literally my other favorite feature besides the rooftop pool, for lounging out on a hammock with a drink

pool water heater has to be started by staff which is a bit of an inconvenience if you want to get

we had a room with a private pool on a terrace above

pool is fenominal

facilities were great and loved the pool

kayaking, snorkeling, relax by the pool or by the beach

there is an infinity pool for wallowing if you don't feel like paddling around the reef

but the pool was amazing

nice swimming pool

the pool was nice and there s a pretty cenote within walking distance

not your typical all-inclusive

beautiful private beach, saltwater swimming pool, and lots of places to hang out

ud) kids' pool

comfort, herman miller chair for home office, spiritual activities, pool, beach, quietness

limited seating around the pool unless you have a swim-in room - most of the seating is around the

plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were nice

the beach is stunning, plenty of chairs by the beach and pool areas

we had a pool view which wasn't bad but we prefer ocean view

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy for hours

the rooms are very comfortable, refreshments and amenities, with many pool sections within the apartment blocks, so does not feel overly crowed

there's a nice pool, rooms are clean and comfy and☝️ fantastic, fully equipped garden kitchen ud83dudc4c if we

pool and gardens

great swimming pool, friendly staff, mini church with senote.

the room, the facilities and amenities, especially the pool, and the hosts were amazing

pool

it would be nice to have a bit more shade at the main pool.

the food was great, the drinks delicious, the pools warm and the ocean was crystal clear

is wonderful, the most friendly and helpful staff, absolutely delicious food, beautiful beach/pool area, animals walking around

10 min by taxi), the hotel features a lot to do, a lovely pool which is spacious and a beach with plenty of palapas to chill and relax

the staff is fantastic: they bring you drinks to your sun chairs in the beach or pool very kindly

lots of pool room

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf liquors even if you

pool and beach were very clean and private

location is great, nice pool area and comfortable beds on the beach. the food was good too.

but enough, balcony with the sea view, direct access to the beach, many pools and jacuzzi, good breakfast with variety of choices, located outside of the city (actually in the middle of nowhere

breakfast started at 7:30- no problem! would have liked coffee available earlier

bit too loud around the adult pool areas (but it's ok if you don't stick by the pool)

the pools

the variety of restaurants and the kids pool

rooms are ok, a lot of activities are there in the hotel and shows at night and pool party

adult pool cleanliness sport bar cleanliness

breakfast was perfect (very well served, and tons of variety)

our room had full kitchen

nice gym

we were told we cannot use the water provided in the gym when another staff told us we could

staff was great. excellent breakfast. need a car, or a lot of taxis to go places, or tours.

reception, chef , the staff at the pool everything was amazing

the food was good, drinks included, nice staff, really beautiful beach and pool area

drinks at the pool bar weren't that great

pool would definitely benefit from a good clean

plenty of beach and pool chairs

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a little dangerous if

i loved the foam party in the pool this year, it was great

the pool, the beach, food pretty much everything

no swim up bar and no waiters around the pool. also the food in the buffet was not that great.

everything was excellent, beautiful beach i loved the food the pool very nice staff

then the beach and the size of the pool area, never over crowded because there is so much space

everything, room , food , plenty of chairs by pool and beach, even though hotel at 100% capacity

the manageable size of the property , the restaurants, the beach, the pools …. all fabulous!

lots of fun games on the beach and pool

the bar staff are great, and the staff around the pool areas are brilliant at keeping everyone fit and entertained

relaxing at the pool and getting in the ocean is great

i loved the many places to sit, relax by the pool, how the beach was easily accessible from the main pool deck

rick in concierge was great in helping me find a pool area to hideaway from the activities

we paid for a pool view room and the room we got given, couldnt see a single piece of water

from; room service, breakfast, lunch, pool side service

kids in the pool got a little rowdy during one week we were there, somebody needed to blow the whistle on them

very good restaurants. the beach had lots of algae, nice pool though. excellent staff

my kids were bummed to miss the pool foam party

staff are so friendly, decent variety of food and good pool.

would have liked more music at the pool all day long

the staff very nice, polite and helpful, the waiters from the pool the best like manuel and lupe gimenez

a kaiak or a small sailboat out to the ocean for free for an hour or you can just relax by the pool or read you book at your room s hammock

on the beach, massive pool, bars, tennis courts and other activities available

sometimes music around the pool was quite loud, but it wasn't very uncomfortable

food, nice animators at pool provides good programs every afternoon

needs a bigger pool or another pool

and pool were beautiful

layout and pool location. access to the beach was great too.

swimming pool area, architecture, breakfast, variety of restaurants.

more chairs by the pool

besides, it is a brand new hotel with a nice swimming pool

is a very comfortable hotel with a small swimming pool

the outdoor pool was small but refreshing in the heat

large bathroom, near to shopping and some restaurants, next door to oxxo, small-ish but very nice pool

great place! comfortable, super clean, internet , parking, pool , great location

the pools are clean and well maintained

hotel with swimming pool and beach

the breakfast was also tasty and the pool wasn’t too crowded

the view of the beach! the coconut trees! the pool facing the beach!

more shade around the pools and chairs by the pool

nice pool and beach front

we had no issues finding a nice spot at the pool and beach each day

food was delicious and we received constant service for drinks by the pool

open bar, pool bar, entertainment, would definitely go

we got a free upgrade to a swim up pool room

hotel was very nice and comfortable, the swimming pool is nice and we enjoyed the space, the beach is 1

they had a nice pool but was too cold to use

downfall was there is no hotel restaurant and only the pool bar closing at 7

the rooms are incredible, the breakfast was superb, the pool area is great for relaxing with a nice view of the golf course

place , with lots of green vegetation, nice pool , nice jacuzzi , awesome breakfast

and although the pool is only small , it’s clean and a very relaxing after spending the day in the sunshine

i liked the pool with the bridge as well

i stopped for 12 days. the pool is great but the lobby is in the shadows. so no tanning.

french doors at front opened onto a balcony next to the small pool

there is no curtains in the shower so everyday we end up with a private swimming pool

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the sea was great

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and jacuzzi only a few meters from the sea

we used the spa for a swedish massage, it was amazing

a dirty pool

good location, pool had a good size as well as the rooms

good if you are not picky. nice pool and meals are ok

pool just as shown on the picture very friendly staff (specially valentin amd claudia) very

great service and excellent customer service also free wi fi and clean pool

i didnt have enough time to get in the swimming pool =( but it looked great

pool area was a great place to relax in the sun or shade and cool off in the nice little pool

and helpful, the restaurant area and food was good, the rooms were clean and comfortable , the pool area was so relaxing and the overall experience was great

free breakfast, great pool

we didn’t take photos, just this of the pool at night

check in easy gaia very personable and helpful nice setting around pool to play cards and chat

room and beautiful pool

room, pool, nice owner, location

pool was great and rooms were cozy

the outside area is gourgeous with the pool

the pool was super nice and it felt like a little oasis

lastly, i believe the pool should be a no smoking area ud83dudead one time, i had to go yo my room cause a guy was there

pool awesome well maintained

very clean, good comfy beds, good pressure in shower, good facilities, nice pool

had laundry service as well with fantastic price and as well i had time to stay close to swimming pool, to have coffee and tea for free and to chat with nice people around

swimming pool on the roof

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

the pool area on top didn't feel too inviting.

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool was dirty

pool hours too short

pool volleyball games were great fun and got us talking to other guests

ferry right next to you, small pool, smell of mold, everything was always wet.

swimming pool might be a bit cleaner. rooms are not perfectly isolated from the hall.

very close to the center, room was clean, the owner is really nice, clean pool

pool was closed, half of the building was under construction

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

tiny swimming pool, didnt look welcoming

swimming pool is lovely

the swimming pool is quite big although we didnt use due to the rain, they provided towels for the pool

free car parking, nice pool.

location, pool and service.

pool

in room 5 was really bad pretty well useless,room 5 is stuck in a corner, common sitting area by pool could use a big make over to make it a bit more useful and appealing

the staff is very friendly also nice with the small pool

pool was great after a long day in the sun

a good sized room, clean and had a pool. also well priced for what you get!

super convenient location. very affordable clean and the small pool was nice

nice and big cleaned everyday fresh towels and sheets we had king superior room with pool view which was downstairs, was private and lovely staff very friendly nice breakfast egg,toast

pool is really cool

clean room, good shower. clean swimming pool. value for the money.

i also loved the pool on top it’s very relaxing

the roof top pool was lovely, they could

pool area is the highlight of the hotel

the pool was always clean, even with all the plants around

they pool design is amazing, they really made good use of available space

the place in general is rather strange-- it is built around a long skinny pool

the pool is amazing! the room was beautiful and clean.

matress, was so hard, it was dirty, thé pool has no child protection the picture of the pool did not show reality

pool rooftop area is perfect for catching some time in the sun or be under the moon

the pool is great !

in the morning and at night from different guests, torn towels, stained sheets, dirty terrace and pool, no pressure in the

dirty ugly pool area