wifi is not working properly, even if i sought help from the front desk, still it did not work

the free airport shuttle was a wonderful amenity

the continental breakfast saved our family $$ considering what the surrounding restaurants were charging for

easy access to/from ohare, great breakfast, 24 hr pool was great for when kids woke up very early with jetlag after

so nice after a long flight from europe with three kids

shuttle service was convenient. bed very comfortable

room service was fast and food was delicious!

also, shuttle driver didn't show at all for the first appt

to blue line, free shuttle to/from airport

gym dinner room and roomservers.

the pool wasn t great

need larger pool w hot tub; broken handle on dresser

pool was freezing

the cost of parking. the heater in the pool was broken.

many kids in swimming pool

love the rooms, the pool, outside patio area, the inside bar and sitting area it was a really great experience

the pool was nice

loved watching the kids play at the pool

that u have to reserve pool due to covid me an grandkids had great time respectable place to

pool was cloudy looking

pools included

clean room, very nice size indoor pool, restaurant in hotel was good!

went to the pool both days

the breakfast buffet was excellent. gym and fitness center and pool was great.

pool was warm

for the price of the room breakfast should have been included and no restrooms close to the pool

was great, bed comfortable, pool amazing, 3 minute walk to the casino

the pool was lovely

the moment you cannot get to the pool unless you walk outside barefoot on freezing pavement there's construction

pool not that clean.

pool water was a little chilly

comfortable beds, the pool and jacuzzi

response to the fight that broke out in the pool area

pool was just a little too hot

the friendly staff, location, view, the pool. overran everything.

rooms, warm and clean swimming pool, friendly staff, great breakfast, comfortable beds, great shower

she got in the pool and was sick literally 5 hours later

pool water was freezing.

the pool was a plus for our stay! they also serve breakfast.

that we don’t like but maybe to improve the heater in the pool, in the website says all year round so we expect a heated pool and it was warm

the staff/concierge was rude and not helpful and the main reason we came was because of the pool and concierge told me upon checking in after i asked, that the pool was down that weekend,

good facilities - the pool was a welcome activity to keep us awake and push through jet lag

at least the pool worked

the pool was nice

really nice swimming pool

we were able to check in early and able to use the pool and exercise room for a while after checking out of our room

the room was clean, the bathroom was nice, and the pool was great

the shuttles and fee parking are exceptional. nice gym and pool.

the pool and bottomless mimosas

pool hours and workout room

way things were organized, the room bathroom, pool, and most especially the breakfast served in the early morning

love the breakfast,location view,indoor pool and how clean it is.

pool i wish it was deeper

pool and breakfast were super crowded

breakfast & the pool

wifi

the overall cleanliness of the room and the gym

enjoyed the breakfast - shuttle service was also great

breakfast was ready for us, a bowl of cereal was all we needed

laundry not accept credit or debit cards

pool

t queen beds)

the pool opens at 9 and closes at 9 i think it should open earlier and stay open till10 or 11

the pool of course

pool was excellent, staff was ver accomodating

the staff did know a lot and the pool was cold and nobody knew if it was heated or not.

i saw a family with young children coming out of the pool room who were very cold

spacious and spotless rooms, modern design with nice facilities, including an indoor swimming pool, free parking, and a very good breakfast

we enjoyed the pool and the fresh brewed coffee

swimming pool water was clean

clean pool

time we walked through the courtyard area to go to the pool, there were several smokers occupying an otherwise nice grilling area

are no ice machines in the hallways (front desk staff accommodated request), pool was very dirty and there were no towels available (however once asked, staff brought some out

pool, large room

updated room, clean pool and clean room

the heated pool

the kids movies that play in the pool area

pool. great lobby, very clean

sauna in the bathroom. pool and whirlpool so clean

later checkout, clean spacious rooms, nice pool and hot tub with soothing music

was perfect including the closeness to the shops and on time shuttle bus with lovely staff especially

good continental breakfast'perfect for kick starting a day of flying

the gym was also better than most hotel gyms

clean. lobby bar was nice.

waitress at the bar was super rude and loud to my husband

the only thing i could honestly say is the pool was quite smaller than it looked pictured and than i'd imagine

pool and breakfast

children enjoyed the pool, location was great not to busy getting in and out

very clean , friendly helpful staff, very comfortable beds and amazing pool

pool was not freezing. nice temperature

swimming pool was good, especially as i had it to myself

no hot tub-just a pool. pool was great but would have been amazing with a hot tub as well.

kid friendly . pet friendly pool hours during week .

very clean, spacious, had an indoor pool, fast wifi and free parking

it has a very nice lobby and a awesome pool that is 9ft deep.

the pool and workout room: my brothers wanted to swim and use the treadmill and hot tub

kids like indoor pool. family like the breakfast they offer. over all we enjoy our stay.

pool need to be cleaning or a little maintenance, also the dining area is to small, this hote has a

the swimming pool was a big hit as was the gorgeous breakfast with a great waffle maker

the pool and jacuzzi are great and both were totally empty when we stayed so we had them completely to

i wish i had more time i did not get to use the pool

the pool is not open

the pool was closed, but that's understandable.

just at the pool was not working

location, price good for the area, pool and breakfast area spotless, breakfast better than expected

i like that the pool was open breakfast was great and housekeeping was great every day

free shuttle upgraded movie and tv selection hottub and heated pool

i did not like the pool area right in the front of the hotel.

pool

to the airport, free shuttle, comfortable beds, clean, free breakfast, pool, jacuzzi and workout

clean facilities, breakfast included & huge bathrooms

shuttle at 5:30 am, complete hot breakfast at 5 am, friendly daytime receptionist and driver,

it also offered an airport shuttle and free parking

shuttle to airport and full hot breakfast

the kids were disappointed about the pool

it was great having a hot breakfast buffet and a pool all in the same place

i didn't use the pool or weight room but it looked like there was a good amount of equipment to be used

there is no sauna in the pool

the pool was not open and it was not mentioned anywhere on the website

decor, very clean, good breakfast, pool, fitness center, business center, good location

there were wild bunnies right outside the pool area. 10/10

since it was being renovated, the pool was closed. but we knew that prior to booking

loved the heated pool

liked the hotel room it was nice the king size bed was great i liked the pool and the hot tub the customer service was

the staff were very accommodating. my 2 year old loved the pool.

the pool,food an staff!

i loved the pool the breakfast was good the shuttle service was great.

the pool and breakfast and the bed

hot tub was not working during our stay but the pool was open.

the pool and hot tub were very clean and rather spacious

bed, cleanliness, pool, gym, breakfast… basically everything about our stay

pool was open

was some type of dirt ring around the pool, it might need to be cleaned a little more aggressively

liked the breakfast and the pool

available, great pool, quiet

room was clean, beds were comfortable and the pool was nice and large

setup i bet it’s really great in the summer with that courtyard and pool right by it i’ll be back for my birthday in the summer for

the pool needs to be heated

they provided a crib and a first floor family room near the pool for us

the pool

no hot tub, but even without we enjoyed the pool and how warm it was.

pool was open had amazing time with my family of

everything except no hot tub but there is a pool.

friendly front staff -great pool

relaxing, peaceful, has swimming pool and fitness center

pool and parking

pool only open until 9pm

banquet hall is beautiful, bar louie good food, warm water in the pool.

the bar and the rooms were excellent, pool are spot on

great room with with roll in shower for my wife. the swimming pool was great for my daughter

just wish the pool was open.

the pool was closed.

pool need towels

grandkids love the swimming pool

we love the pool

pool was crowded and couldn't use it and that was part of the reason we booked this hotel

we didn t have enough linens we have 2request them, +aremote control, the bathroom outside the pool by the ballrooms were gross, people is quite disgusting, the elevators were quite dirty

pool table

it's always a pleasure staying at the renaissance. my grandson loves the pool.

the pool wasn't very clean

the pool was not open to enjoy and neither were the computers.

gym, pool, location easy to get around

everything but the pool area was cold. other than that we will be back for sure.

pool was exceptionally clean

the pool was closed and it felt a little run down.

there was no breakfast available. ud83dude22

did not have breakfast, i had to rush to the airport

polite and helpful receptionists. good breakfast. big room with really comfortable bed.

limited breakfast choices

hotel offers free breakfast in the morning and there was only coffee and tea available

the pool was great for the kids

it was nice to have an indoor pool for the kids to enjoy

loved the fact that each guest gets their own pool time

the pool good food and service nice rooms

the pool area temp was humid. towels were not available at the pool.

very friendly and helpful staff. free parking. pool.

the pool was amazing and a great way to relax

rooms on the first floor lack of sun light. cold pool. tiny fitness room

staff, pool, room setup

pool water was cold

the pool was nice

comfy place pool was amazing bed was so comfortable i loved the private balcony over all i will be booking here

swimming pool, balcony

the pool was great just surprised there wasn t a hot tub.

the pool was super warm and clean!

only microwave available is at their snack bar area, near the pool

staff was not overly friendly but enjoyed the pool and breakfast

very clean, well located hotel. nice pool, great breakfast and restaurant

was very comfortable, the pool - omg the pool - was like bath water

with hot water and free toiletries, restaurants/cafes onsite, a fitness center and/or a swimming pool

the pool area

the pool was warm clean and open late. nice size tv and very clean roo with a great view.

we lovrd it we had a view of the pool initially thought the location was sispect because it sits right on kingery hwy

cleanliness, courteousness of the staff, indoor swimming pool and exercise facility. location

pool and hot tub water are checked daily and pool area is always clean

location location and fact that it was clean and had everything we wanted and an indoor pool

our favorite feature was the pool

how clean it was and the pool

breakfast and room and size of pool and the underground parking super safe

i wish the pool was bigger

the pool had a lap lane

the pool was a little dirty

pool closes too early.

the price, the pools, restaurants, saunas

c), rppm sizes were all of great quality and cleanliness

we came to celebrate our granddaughters 7th birthday and spent a lot of time in the pool.

the pool was fun for the kids

daughter lives inn evanston so it was convenient and my granddaughter loved spending time in the pool

the room was very comfortable. pool around and very clean

the cleanliness of the hotel, the pool and pool area they even had pool toys for the

the restaurant and facilities were excellent. nice indoor pool and jacuzzi.

the pool was little cold and a bit dirty.

clean,pool

no outdoor seating. poor pool area.

great pool area with sauna and hot tub

elavator not working laundry machine out of order

nice laundry and vending

strong odor of natural gas immanent from laundry room

early check in, clean room, pleasant staff, lowest rate in the area

the laundry facility was $3

we loved that the pool was indoor and outdoor.

the pool was neat to experience half inside & out

the pool was open, it is clean and the staff is very friendly.

no restroom near the pool.

the pool was a great hangout spot for hanging out with family and friends.

grab n go no pool

would be nice if pool was open 24 hrs like the gym

great staff! very accommodating. clean. wonderful breakfast. nice pool.

one improvement, add a hot tub to pool area

it didn t have a pool

liked the stay here especially hot swimming pool (mini and the big one ) (-)the pool wasn't heated. (-)hot tub was out of order, however the pool temperature was very warm so we were all able to enjoy it (+)the beds were nice and comfy and the pool was open late (+) the pool was big and clean (-) pool (-)pool area could have been updated a little the water seemed a bit cloudy and some areas were (+)liked that the property was very clean , had breakfast included in the mornings, had a pool/ hot tub, even had little places close by to hotel to go grab something to eat from (+)clean, pool, customer service (+)clean, comfortable, had pool (-)the pool was a little run down but that's really not a big deal.

room service was not early and swimming pool was cold, jacuzzi out of service

the free breakfast

hotel has the same type of breakfast, gets boring after a while especially when staying for an extended amount of time

the spa and the staff!!!

room service was poor

elevators did not work, i was there for 4 days and three nights and they served the exact same breakfast each day

the bed was amazing! breakfast was good but couldve used an additional choice of meat.

the wifi connection

parking was ample, staff was very nice and friendly

pool area very clean

the property had complimentary laundry room, gym and pool

clean, comfortable rooms, 24 hour fitness, kitchen in the room and a pool

nice, quiet location. clean big room. pool was just ok.

pool was cold. air was heated, but water temp was way too low.

pool temp could've been much warmer as the cleanliness of the pool room could have been

pool was cold for indoors!

the swimming pool water it's cold!!

clean and hosts were so nice . pool was clean and warm .

size of the pool was good