staff is wonderful but most of all the complimentary breakfast was exemplary

next time i will def try out the bar selection in the lobby

very friendly staff all round from the front desk, kitchen staff and housekeeping

did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave a

the men’s toilet by the gym nasty

they have a functioning outdoor pool

i requested a early check in due to a health condition and they knocked it out the park

great staff and loved the breakfast

location is awesome, kitchen in room

friendly staff, like the late check out, roomy suite.

the beds are comfortable and the breakfast is good

the pool & gym is still not open & there’s no more hot breakfast .

and just want to add a big shout out to the two gentleman working the breakfast may 17th and 18th breakfast room was so busy and they handle the crowd and demands for

room with sofa seating and kitchen in an l -shaped plan

many times didn't have yogurt, or milk for the kids

the kitchen appliances were on point

the staff were super helpful in the kitchen area

our night caps were very delicious since the bar was still opened when i checked in

bar tender and bar were not stocked at all

facial and toilet tissues were a bit rough. breakfast wasn't even lukewarm.

not worth your money especially when early in the am you hear kids running up & down the hall

a place to bring kids it was so smoky on the second floor and i don’t smoke my room smelled like smoke no cable

right across the room with coffee, ice machine & microwave which made it so convenient for my kids & i

a place to bring kids it was so smoky on the second floor and i don’t smoke my room smelled like smoke no cable

type refund i didn’t get no sleep last night all room on that floor they put someone with all kids a cross from running hallyway all day and night i left be4 my time too

beds super comfortable and hotel near the tube really clean and modern. good gym. great price

gym, amazing beds, clean, beautiful design, safe

great design, comfy beds, great gym

good and is a short commute away from the key attractions, it was spacious and clean, and has a gym, i didn't use it but it was good that it was there, the bed was comfortable, the amenities were

gym is good enough

free parking. didn't see any bugs. affordable hotel in the bronx.

parking is a plus

free parking. walking distance to yankee stadium, easy check in and out, free coffee

an issue, tv didn't work, fridge was leaning, took a long time to get a response, couldn't access gym/lounge, building happening early in the morning next door, loud neighbors with no front desk to

i was told i would be accommodated for late check out for them to tell me the next day that there is no late check out

gym was good, and room was clean.

but could not sleep i was promised a late check out and that didn’t happened i was assured an early check in that didn’t happened kudos to the parking garage staff very nice staff cafe that

i especially enjoyed the convenience of having a gym in the building

the evening soup and salad bar was great

did used the pool.

convenience of stay and early check in but nothing else.

the gym needs some of the equipment updated

breakfast is offered every day

pool was a little cold but clean

parking and ev charger

clean, spacious, has laundry facilities, pleasant staff, relaxed atmosphere

don't have utensils to cook or eat with in the kitchenette and only 1 frying pan

was smaller than it looked in the photos and breakfast wasn’t great but neither were an

love the bar and feel of community in harlem

mandated vaccine passports to enter bar area

location, the gym, the front desk. staff was very nice and helpful.

staff, location, room, the breakfast bar all exceeded expectations.

the downstairs bar had good drinks and a nice vibe

hotel was very clean, very close to spa castle (2 min), a perfect breakfast with an amazing view

i especially loved the bathroom which was a king room with a spa bath

plus, the amenities close by like the spa and the rooftop club make for an even better

ac or heating working properly and kids were noisy my room was near elevator, so it was noisy

airport shuttle, staff knowledgeable of area and things to do.

in pet fees (non refundable) for our 2 cats for 5 nights, ridiculous

surprise additional $20 per night to park your car, i don't mind the additional $25 a night pet fee but it would be nice if it was part of my total when i made the reservation

our room close to the laundry room, loud tv sounds all

easy check in, hotel payment plan, shuttle service, free breakfast, iron and ironing board

breakfast is not buffet as usual, but the hotel offers some snacks

hotel was well-maintained and had great amenities like a pool and gym, plus they welcome pets, which is a nice touch

gym is close.

i called the lobby and they said there was no one available for room service, so i had to come

club at the facility for months, yet said they did not have enough staff to ensure that all the kids were fed before their camp started at 8am

poor free wifi

the swimming pool and gym were a great addition.

pool, bathroom

clean large room quite modern indoor pool excellent spa

we enjoyed the pool, gym, and in-room dining

we enjoyed the pool, gym, and in-room dining

i disliked that room service was not available all the time

need to request room service

location restaurant and on-site bar were excellent clean comfortable room staff was

love the gym have all the since that i need to do exercise

also the hotel amenities are nice especially the warm, indoor pool with wide range of open times again especially helpful for families with kid

no room service for breakfast, television would turn off at will.

they had a pool, and plenty of room to be outside

door and outdoor) are fun and the gym was excellent

the restaurant/room service was overpriced

kids didn't want to leave

breakfast was ok

my room was spacious, i liked the kitchenette and living was separated.

was stuck at 78 degrees and continued to blowout hot air even when the air was turned out, the kitchen was in bad shape, cabinets didn’t close well and neither did the dishwasher

room nice a lot of space with a kitchen

there is a brand new laundry room with many machines

pool area was freezing cold

kids were disappointed

nice staff, solved issues i had. allowed early check in. breakfast was actually good.

amenities- great-breakfast was phenomenal-making waffles was fun-there was a very large selection(fruit, hot and

pool was dirty, gym had no proper equipment

excellent parking for a truck & trailer

group of kids hanging out in the property around mid

come to speak with myself or my husband but it’s fine as i said i expressed myself to both the kids that work here and they were really great about it and i just haven’t had a moment to see

booked a non smoking room ,i was placed in the red zone where all the smokers stay with my kids the room reeked of nicotine had to get up at two in

one of the reasons i got this place was the gym but i was informed when i got there that it was closed

very convenient to have the restaurant and bar on premises

good bar and restaurant if you can't be bothered venturing into manhattan

fun to have a bar and pool table to relax at and the food was good too

i appreciated the quality of the furnishings and convenience of the bar and grill

the lobby, great bar and eating area

that they offer gluten free breakfast since i have celiac :) the bread is amazing wish i knew what the bread they use

we loved the breakfast! the room was clean and comfortable. also used the gym quite a bit.

the kitchenette lacked some utensils but it was easy enough to get some from the personnel.

due to covid restrictions the breakfast could have had more of a variety choices.

full kitchen and decent sized living room

staff was great we were able to take the dog with a low pet fee and the free parking the breakfast was an added

the hotel served great complimentary breakfast

parking out side pool was out side i have to walk from main door to another hotel to use the gym and pool was very cold out side and breakfast was bad staff in hotel not

that the pool was across the parking lot at double tree

gym’s equipment is a little outdated

truck parking facility

the wifi is so slow

didn't see any roaches as they said in the reviews before and breakfast

room service was ok, breakfast was very good

wifi didn't work. cable wasnt good. no hdmi inputs on the tv

parking available

the hot tub & pool

one room did not have black or curtains so my kids got up way too early

the facilities staff was very helpful saw us struggling to get in the gym and assisted without us even asking him

kids in hotel should have be watched better throughout the evening

separately for laundry and the gym isn’t well stocked very barebones

restaurant leaves a lot to be deserved; what bar does not have gin

comfortable beds, staff was helpful, free shuttle service to/from airport, 2 miles from chase

location and gym

very friendly staff and beautifully appointed. gym and pool very nice.