breakfast was excellent

it was loud and noisy with kids playing in the streets and sirens and loud music

clean, neat, private kitchenette suites; nice shared breakfast nook & lounge area; with friendly, helpful staff

very clean room and spacious that has kitchen set with tableware, microwave & refrigerator

the hotel also offers a fitness room and a laundry room for guests' convenience

length time of breakfast should extend till 10am daily and 1030am on weekends

the gym was small but everything was in good shape

we were so scared, the kids were really frightened

location, staff, facility, breakfast

with shady looking people but we had no trouble walking back to the hotel at night with small kids

little balcony where one can sit outside and enjoy the weather, the bathrobe and slippers , the gym

definitely enough room for 2 adults and 2 kids

we did miss not having tea/coffee facilities in the room but you can make a brew in the bar area and bring up to your room

from roof top bar and rooms is extraordinary

staff was friendly, room service was great!

charges for wifi, shuttle service, etc

cable and wifi was easy and quick

they have inhouse small gym and laundry facilities

the kids were able to see some of the city and loved it

bed was very comfy, sofa bed great for kids, bathroom nice and shower was lovely and hot

great location only two blocks from the subway, good breakfast

we cooked in every night, loved having the laundry easy to get to, and loved the service daily from ida (who is the very best

laundry is defficient. minubar not cooling

min and you get in midtown) nice and clean room with a great view of manhattan and laundry available

75 $ in coins from my table on return from outside, the room service was done that

room service - for the price we paied we needed to come to ask to change our towels, leaking shower

they also have a laundry room with great prices

staff, good gym, good bed, available drinking water to tap, and it's clean since its still a new hotel

would be better if you have free breakfast for your customer as your compliment

we didn t have breakfast but there was always a free tea or coffee in reception that was a welcome extra touch

the breakfast was poor

the rooftop and gym were excellent, management and staff were super friendly and helpful

we stayed with kids for a week and it was really convenient with the subway just 2 mins walk to queens plaza and a

food room bar location

the gym is not convenient for this purpose

although i didn’t have the opportunity to explore the facilities like the gym and rooftop, the overall experience was truly enjoyable

beautiful view, tastefully designed, decent music, nice little bar and pool table

well located, excellent breakfast

uncomfortable sleeper couch really not suitable for kids over 5

room service excellent

better stocked bar would have helped

our kids can’t sleep

great location, good space, well equipped kitchen area

good kitchen and appliances

the apartment is modern, very clean, and functional, with a fully equipped kitchen: dishwasher, complete set of dishes and utensils, a large fridge, and even some nice

location in the ues and spacious with a well stocked kitchen

a lot of storage space and a good-sized kitchen, i think it would be great for long stays

large rooms with ideal space for travelling with families or kids

no smart tv, we got a hdmi cable for the kids to watch their cartoons

the room was noisy and the machines in the gym were broken.

mirror in room difficulty connecting to wifi elevators inadequate for property laundry bags missing every

laundry is free

it was dead quiet with black-out shades, well heated, with fluffy sheets, an operational gym, and great front desk service

nice greek restaurant attached too with bar and good food

close to subway and a lovely area, the gym was nice, bathrooms, lights, quiet even though the subway was nearby, cable too

the staff are lovely and the amenities are great - gym, filtered water tap, coffee machines, cleaning services, and 24 hour manned service desk

and the rooftop bar ophelia is magical

when i checked first i was told that i can get room service every 3 days but then i was told i should clean by myself

liked that the room was quite and spacious which is important travelling with kids

free laundry and coffee were nice, most people don't use free breakfast and it can waste food, so this

no cleaning, no hitting, the coffee maker was broken, no room service, no table in the room to eat on or work on

everything people are so nice and help us with early check in when needed

location superb, baggage storage and late check out honoured

right around the corner is a great wine bar, la cave, and several very good restaurants including sofia (a++++) and bar kogi (a+++)

rooms with minimal privacy in the bathroom hotel weren’t able to accommodate our advance early check in request despite it only being 90 minutes pre normal check

the atmosphere was very inviting and the bar next door was fun, fun, fun!

we ended up at the bar because of a cooking class

tonight i checked in there was no blankets on my bed and they were having problems with the laundry service

no bar daytime

everything was good but no room service or restaurants

1) coin-operated laundry service and candies in the welcome area . 2) clean and roomy room.

rooms are super comfy, great breakfast and great gym. service is impeccable.

food is only so-so both room service and in restaurant

clean rooms, decent size bathroom and room service was quick even at 3am with jet lag

cocktails in the bar arent what expected

travel to nyc frequently for work and the room service prices here are a bit shocking compared to other similar hotels

i was pleased for the early check in, late check out and recommendations for hot spots

ater , tea, coffee, snacks) there is no laundry services

ice machine was out of order, but room service was more than happy to help out and brought some to our

bathroom was not sparkly clean , not flexible on early check in

room service lady impressed us with her energy and her polite friendliness

room with holes no dinning tables expected ridiculous bar food waiter not to to standart, running the manangnent, seriously coronavarisus , 2 percent

location is great the spa at the hotel is really good

the bed is comfortable, good sheets, gym is ok

the resort fees which are mandatory are a rip off since you pay for services , ie laundry which you end up having to pay for extra anyway and you have to do most of the work

attention to detail by staff easy access to gym great location fabulous space

it had a small kitchen, so that sink was also used to brushing teeth, etc

also, the steam room mentioned as part of the gym facilities was not there

nice bar and restaurant

the jazz bar was so crowded and popular we couldn't get in!

cover charge at the bar on weekends when jazz trip plays.

there is a reason that out of every hotel on the planet, spa valmont chose the carlyle

the bar, cafe, and restaurant

price of 2 cappuccinos for room service including service and tip was $48 - ridiculous

room service was not that good.

room cleaning was sporadic. often room service

room service dinner/lunch food was tasty but not the standard bacon and eggs breakfast

staff are super friendly, great with the kids and it's in the perfect location - also the rooftop bar has one of my

they gym could be upgraded

the breakfast and the gym

decor, clean rooms, convenient to madison avenue, hotel were very accommodating with late check out

decor, staff and gym all classic and good

the bar is quite small so it is not always possible to find somewhere to sit.

kabel tv is a lifesaver when travelling with tired kids and no room for playing in the hotel

location for visiting kids, friendly staff, clean room

my kids love the place - so fancy

so accommodating with an early check in

small room for 1 adult and 2 kids and no room for luggage

room is very pretty and comfortable it's has everything u need inside from coffee, stove, kitchen

was travelling with kids and arrived at the hotel a a lot earlier than check in time and the front desk was pretty

no room service

great location, and a very nice hotel, central new york good gym room size perfect

great location, large clean room with a kitchen, gym, in general good b/fast

the room service menu and all the service fees. i also do not like that location at all.

the restaurants in the hotel are great but room service was subpar

room service is very expensive

the gym was what you'd expect a hotel gym to be

only problem was the cleaners dont respected the warn of late check out or do not disturb

we paid extra for late check out

stay here again for sure- smart amenities like gym, guest happy hour and breakfast room service were delightful

they offered me the room service for my 1st breakfast

excellent location. great access to a gym

the only thing i could say the bar prices are high

we love the bar and the neighborhood

room size, no minibar, cold gym

good location friendly and helpful staff nice clean stylish hotel. great bar and music

only concern was the outrageous surcharges added to our room service bill - coffee, 2 smoothies and 3 bagels ended up being $100

non availability of swimming pool.

to the whole staff and bar area

t expensive) bar with live music. all the staff are top flight.

everything was perfect from room service to the bar stewards - everyone was super friendly and

son went downstairs for breakfast at the restaurant and asked for waffles and a small smoothie

early check in wasn’t easy to obtain and late check out was doomed to fail

too many kids running around as

room was quite small for 2 adults and 2 kids, but i understand this is rather a standard for new york

breakfast service is a bit slow. i missed the airport shuttle service.

no mini bar or snacks for purchase. only 1 diet coke per day.

would recommend the mini bar to have more options

we had late flight back and the hotel permitted us the late check out without extra charge

only thing that we missed a bit was a bar or cafe in the lobby

tried to go to the restaurant to have a drink at the bar

given a free upgrade

we had early check in which

we specifically requested connecting rooms since we have kids

in was not very accomodating we got in early i was feeling under the weather and the first person told us the room was not ready

ac in the kids room was not working well from the moment we checked in

they even gave treats to my kids at the lobby (1

the gym was also very clean

nice gym and facilities, the breakfast was good

the lively vibe, solid breakfast, gym facilities, the location!

allow us for early check-in ( we asked one hr early) we were waiting in front of front desk with kids for getting our room till 3 pm checkin time

did not manage to use the gym as it was full when i tried

very accommodating to our early check in.

we didn't get the chance to use it but there was a small gym on the 8th floor

the agreement to have a late check out up to 4pm

the staff was helpful to help us for early check in

the gym is amazing if you like a good fitness centre

great location, great rooms, fantastic gym

my booking was not found and i was staying with 2 kids

the location was perfect for everything we wanted to do with our kids.

location great staff cleaners fabulous very clean gym excellent and staff there v good

coffee maker or mini bar in the room (you're expected to call room service) (+) quick room service (+) also, room service dining was excellent (+)the free upgrade, marble bathrooms, stacked mini bar, and impeccable room service. (-)room service was only available for a little bit in the morning and 4 hours in the evening (+)room service was delicious - same with the restaurant in the lobby (+) room service was prompt when requested (+)clean! best room service and doormen in nyc (-)lack of food for room service after 11pm (-)room service would be nice.

receptionist was very accommodating when we request for a late check out

everything was very luxurious.they upgraded our room when we told them we had kids

house keeping left a fresh set of towels outside the door in a laundry bag without us having to ask /requesting when the 'do not disturb' sign was in place

didn’t like the room location no view, kids were very disappointed we rushed into the room to use the restroom before looking at the view

want lure 1800's to early 20th-century opulence with all the modern facilties such as seamless wifi continuity and large flat screen tvs etc

room, check-in, room service, location, size of the bathroom

room service was very slow when it came to delivering a filled ice bucket to our room; however,

bed was very comfortable, excellent gym facilities and bar/afternoon tea was lovely.

was exceptional and the bathroom was something i could only dream of having, bed was super comfy, room service was superb

th 24 hour coffee and tea) if your room is not ready for early check in or you have a late plane

complimentary wifi

disappointed on room service

free water, ice, tea, coffee, milk free laundry machine with detergent on 3rd floor easy check-in and check out cleanliness-ud83dudcaf

they accommodated our request for an early check in too

wifi connection was really good

no gym

the room set up, the terrace, the amenities (coffee bar, laundry, water stations) (+) we did not use it but there is a workout room and washing machine for laundry which is nice for a longer stay (+) the water stations on each floor were awesome and they had a great laundry even providing detergent (+) we could do laundry and there was a complimentary (+) the facilities were fantastic, free unlimited bottled water, snacks, 5pm wine hour, yoga, gym & laundry (+) for anyone staying any length of time, they offer free washer/dryer and even provide laundry soap (+) laundry machines and drier are very comofrtable and free (+) the laundry facilities great too so made my stay in new york even easier (+) plus, they had great laundry facilities and amenities (+) laundry facilities helped a lot very friendly

great hotel facilities, like laundry, gym and an amazing rooftop you can relax, drink your coffee or even work

didn't have long enough room service hours

nice pool and gym

property with an indoor pool, the staff went extra mile to prepare a surprise for my daughter who had her birthday

gym (very well equipped) and swimming pool with amazing views of city

the restaurant, room service and rooftop bar were all impeccable from food, drink, and service

the pool is so beatiful， we had. a wonderful time there

fantastic effort with decorations and headbands hats etc and free champagne which really made the kids

great location. good stay with kids. nearby the main attraction....couple minutes away by walk.

the early check in. friendly concierge.

used the gym facilities and new bar area to relax in after a days

pull out couch for kids, comfy bed, breakfast credit, central location.

have preferential treatment on reservations in the hotel restaurants- it was very crowded and room service took over an

bar and restaurant are very beautiful with great atmosphere

was the most incredible hotel, in so many ways from the concierge staff, check in, room service, room turn down and of course the interior was so beautiful

wifi

room service food was delicious

the staff was excellent. the room service was great. the property was very nice.

room service is too slow and sometimes dont deliver what u requested

we loved the bar itself but totally dissatisfied with the quality of the drinks

i think the prices of the room service are very high !

drink prices in the lobby bar were a little outrageous

were great very friendly, gym and pool were awesome

friendly, great service and perfect location bar is amazing..

spa and pool are luxurious and wonderful in basement

gym is nice and heated pool is excellent

check in wifi room size interior design the lobby the toiletries almost everything

there was room service and self service food easily available, ice on the floor and restaurants and other

my kids walked barefoot and the bottom of their feet would turn grayish black

comfortable beds, great gym and amenities.

additional security on tv remote to prevent accidental purchases by kids

room service and cleaning services are available 24 hours

the staff was very helpful and friendly, lot of facilities for the guests, free high speed wifi, and self laundry services, bottled water, to top it all, great

you can use the gym, complimentary use of washing machine

only constructive feedback i have to offer is the wifi wasn't great and we did not have international roaming on our phones

i loved the free water. the staff were super friendly. loved the location. free wifi.

not everyday room service was understandable, as well as, no breakfast available

no pet fee (with the understanding you'd pay for any damage of course) and great dog bed, bowls and

room service was very good and the food excellent

only thing i didn't like is the lack of options at the room service and at the restaurant on the first floor for my son to eat, since he is extremely

room service options weren't great

eco friendly oasis in the heart of midtown , room service and bell boy were friendly and quick to help with whatever we needed

they have a gym membership attached during the stay

was really friendly, they allowed us to have early check in and stored our luggage the last day too, cleaning was excellent, room was as

if gym might be there, i’ll be happy. but it’ ok.

early check in, very friendly and accommodating staff, comfortable coffee lounge, beautiful outdoor

the rooftop bar and view were fantastic perfect for relaxing in the evening