dining, lounge, pool

the food order thru room service was great

food at the pool was super expensive and small for the price

wifi was up and down

wifi always a pain to deal with. shower and lights too much figuring out

substitute of 20$ minibar credit for your breakfast ( not able to provide due to covid and staffing) is a rip off

bar and the pool were much needed in the heat, views from the roof are amazing

staff was super accommodating and provided a late check out when asked

no breakfast

my kids got put on another floor - they also had one light by the bed unscrewed off the wall so their

would have been nice to get dessert from room service, but it wasn't offered

we were delighted when the room was available for early check in as we'd caught a red eye and were exhausted

gym was tiny and poorly equipped

bonus there is a gym

fast wifi friendly staff very clean good location free pastries in the morning

very close to subway and laundry and supermarkets

great room service breakfast. loved the room, pillows and shower. fun view, too!

room could not connect to the wifi reliably which is really atrocious in 2019

there s also a cellar, gym, and restaurant

other daughter) small but adequate gym

gym has some funny smell when you work in, perhaps it's in the basement and the room key is nice

hotel gym needs a spin bike.

the kids thought it was as great as we did

gym is pretty basic, but then again, who comes to new york to workout

the staff was warm and professional; the room, its view, and toiletries superb; room service from gemma was so good i ordered it twice and since it was my birthday, the hotel was

we booked the duplex which had large and comfortable kitchen and sitting areas, great for relaxing after a busy day sight-seeing

the kitchen was downstairs and the in-room appliances very simple.

large lower level with two couches, kitchen & kitchen table, and a huge full size bathroom

ready for a steep flight of stairs to the shared kitchen area (also where the studio room is located)

it was also a little weird walking threw the downstairs kitchen but our apartment was private once we got to it

great location, good gym, amazing staff.

cafe, bar, dynamic hotel - room was clean and quiet - doormen are very kind and friendly - has a gym but did not check - the room with the view is great

everything but as feedback i might say offer birthday visitors a benefit like a free drink at the bar or anything else to make them feel extra welcome

i enjoyed the lobby bar and coffee shop daily

the gym was ok.

property fee gets you a bike ride and a gym pass

however, they should improve the wifi

there's no room service or gym on site, though you can use a nearby gym and there's so many food options here

bonus is the free gym access to a local gym that had everything you could want for a workout

horrible wifi speed for a 300$ room

we liked that there was no pet fee for our dog and you had access to the gym across the street at no fee

resort fee too high for what is on offer

excellent wifi

efficient clean room with nice bathroom, comfortable bed, city view, trendy bar and cafe, lively atmosphere, great location, professional

wifi speed was slow.

do check out 11am but you can pay to stay longer which i did great options for late checkout or early check in since its staffless it was actually still very organized and you can call staff of

we arrived on a 6am flight and the staff were incredibly patient with securing us an early check in - so we didn't have to worry about storing our luggage across town at their sister

the room was a kitchenette! this was surely an added bonus.

prices ok for ny, my room was ready a bit earlier, so i could early check in on my arrival, which was nice from them

a few wine and juice glasses to the cabinet, as i was only provided with a few coffee mugs in the kitchenette

no negatives to report at all well positioned, great atmosphere, wonderful courtyard and bar to relax in

is spacious beautifully designed w great light the shower is perfect the bar has a great vibe the location is superb the service is

the gym could be more extensive

staff at check in tried to charge me $1500 more than set price, and waited over an hour on room service

small room. small gym. service was ok.. could be better

location and the bar on the 18th floor needs checked out

good service reception allowed early check in i was tired very happy with service

fitness room is alright but better run in the open like in battery park or some

was told several days in advance that i could check in early because of low traffic at the hotel that day

the breakfast is simple but varied enough, definitely helps kickstart the day

are nice but small (but that’s new york), good location, nice bar and food in restaurant is good (if not very

the check-in desk was very patient and lovely given the circumstances and i was able to secure a late check out free of charge to give us more time to recuperate

liked the choice of the restaurant or bar for breakfast and the cocktails in the evening were appreciated

they also have a coffee and tea bar in the morning

amazing service, amazing bar and restaurant, rooms were awesome!

big refrigirator, huge kitchen, fully equiped

mainly in kitchen

think some of the common areas (kitchen, bathrooms, etc) could be cleaner

we had a large and comfortable room, the room service and cleanliness of the room was excellent

we ordered room service. it was fast and excellent.

the complementary snacks in the mini bar were fabulous

early check in was arranged

service you can get a cappuccino at 530 am in 10 minutes in a city where if a hotel has room service of any kind, you can;t get anything before 7 or even 8

pet fee

quality and hotel services not as expected breakfast and wifi poor is not enough to try to be cool, you guys need to be a 4 stars hotel first in the booking

there's complimentary coffee and a convenient restaurant tucked on the second floor for breakfast and a rooftop bar

gym, no coffee/tea facilities in the room, a few issues with our bill which were sorted out

only thing i would say is that the gym was very dirty

bar has a cool vibe

fitness center was very small and had no place for stretching or using the free weights.

our adults kids had queen rooms which were also good, but our living room was a great place to meet up

the staff were very attentive and room service was great

'resort charge ' is a bit much- for coffee and wifi and fitness center typical of all hotels

was a great selection for breakfast each day

in the hotel, such as coffee and tea 24/7 in the lobby, the possibility to take breakfast away, a gym, and luggage storage

and modern staff were very friendly and helpful good breakfast location is great, very convenient for the subway and for walking to plenty of areas good

service, breakfast, gym, and housekeeping were all great.

clean, spacious room, modern facilities, good gym, great breakfast!

has a coffee bar which is useful in the morning

there is a cool bar and restaurant downstairs with jazz music

fitness center is essentially useless but otherwise a nice little hotel.

the rooftop bar and speakeasy below ground was amazing

booked the rooftop bar a couple of nights but was told it was closed when it was open - not a negative just maybe some

fi, hot water)

roof top bar was great

room size overall, resort/facility fee is excessive in my opinion for 2 nespresso capsules/night, wifi, and roof top entry which is tiny and not an attraction at all

is the coolest little bar hidden next to check in in lobby

tea and coffee in the room , woke up jet lagged and had to ring room service and get charged 21e for 2 coffees

clean and nice size room, only 2 blocks away from various lines of subway, good selections of breakfast and food in walking distance, courteus staffs

there's a credible bar adjacent to the lobby and a very well equipped business center, too

the gym is nice

a mix up with our laundry meant we had some hassle on our last day

room service breakfast was great

it is usually where we like to stay with the kids

room service + location + workers + view

the bar area extremely comfortable and great service

very welcoming and attentive staff from the entrance to the housekeeping and room service

the wifi could have been given with the room and it would be great if we dont need to pay for

convenient restaurant with complimentary continental breakfast

great bar in the lobby

the fireplace, bar and atrium and highlights and i was impressed to see it’s freuqented by area locals, not

comfy bed, lovely bathroom, great breakfast and bar downstairs

lovely hotel in a a great area. fabulous breakfast included

the pool closed really early so we couldn t use it much and the gym was pretty small

loved the location and amazing gym! shower pressure also great.

rooms are super confortable, gym is nice, location is great

the room service is not so good.

the location of the property was great and the rooftop pool and bar was perfect

i enjoyed my stay, and i wish i used more of the amenities like the theatre and the gym

the room, the view the staff, the bar and the whole experience

hotel promotes 3 bars but 1 bar is not really theirs and the bouncers outside the bar are not nice

there is friendly and helpful, from zillah at the front desk to the bellmen, room service and housekeeping

24h gym

gym was not good

a huge desk and a lot of plugs to charge the neccesary laptop , phone etc i will mention that the wifi was great , i have stayed at many hotels that are knowm to all of us and wifi generally

has no room service at all

wifi was slow at times

very nice rooms and free wifi and premium channels for free also

having a microwave in all rooms is a bonus when you have kids

shower was producing a pool of water i think a plumber just needs to caulk it is all

the pool is a special treat

having a microwave in all rooms is a bonus when you have kids

it was wuth little kids that just wanted to sleep late at night

covid so no room service !

hotel was operational, access to common areas was notably limited, with only the reception and gym available

no lobby available, no bar, no restaurants, no gym, no room service

the absence of the room service

gym needs upgrading, especially the pulley, which lack the basic necessary attachments.

staff were excellent - nice bar and restaurant

the area is gay with lots of trannies everywhere so don t bring little kids here

and continuing alarm, with no explanation after transatlantic flight were scary and frightened kids

a couple staying on one side and they always woke me up talking, and then on the other side some kids were in the room, screaming the whole time they were conscious so that wasn't enjoyable at all

the bar now closes at 12 since it went under new owenership. it used to close at 2

amazing rooms and spa and gym. lovely staff. good location

the rooftop bar, for hotel guests only, was absolutely beautiful

amazing rooms and spa and gym. lovely staff. good location

have stayed in this hotel several times we enjoy the spa the cleanliness the staff is attentive and

spa folks very friendly

gym is not good.

roof top bar was amazing

the property was listed as having room service but actually did not.

allowed a late check out at no extra cost

there didn t appear to be room service or food options available at the hotel though, i should

pool was amazing

had i only had time for the spa -- anything japanese inspired is sure to be incredible

gym was great as well, all the equipment that you need

beautiful hotel, amazing staff and a spa that is simply not to be missed!

this hotel is exceptionally good in every way. the pool and spa is extremely nice.

the mini bar was well stocked and not too ridiculously priced

one tiny detail, which is that you have to re-login to the wifi every single day, which seems a bit silly for a 4-star hotel

room service is great

the gym is a little small.

diego

there is a lovely bar downstairs, where we enjoyed a few drinks one night

a discount at the bar or restaurant for guests of the hotel. or a free drink.

the on-site restaurant and bar are great and so conveniently accessed so that you feel like you went outside but without

the bar has great cocktails

didn’t replace the laundry bag though or the water in the mini bar

third party room service through butler remains a thorn in otherwise a nice and comfortable stay

, the staff was exceptionally hospitable, the room was beautiful and spacious

be helpful to have hooks for the towels to hang up in the bathroom room service the tray charge is too expensive and i didn't read the small print so my one pot of

it has the most gorgeous bar and i will be back again soon

room service food was exceptional

team was delightful, front desk took great care to remember names, housekeeping cheerful, and room service rolled out the hospitality as if it were a fine dining experience

an adult hotel (we travelled with teenagers) as we didn't feel any of the menu's worked for the kids but that didn't matter

loved the bar area. great vibe. had a fabulous room. staff were so lovely and extremely helpful.

experience of room service was very disappointing - $66 for a burger which came in a burnt bun and with soggy

the room service food was cold. i requested another hot breakfast and it came up cold 2x.

service and attention to detail from the laundry to room service and housekeeping

breakfast is very good. we ve been having room service. service was fast

% nicely added so you don't have to count) = $11

24/7 room service

the food, the water, the curated bar in the room and the products in it, bed was super comfortable, restaurant was great

could do a early check in

i was early to check in and the room was ready so they allowed me early check in

they have a restaurant, cafe/quiet area, and a bar on the 2nd floor, and a tiki bar on the rooftop

excellent location very nice gym clean and well decorated room

if we wanted cream we had to buy a cup of milk through room service

no pet fee, fabulous location in a quiet street, clean, comfortable bed, doggie gift bag, friendly

room service only available on demand. noise isolation of rooms could be better.

location, specious rooms, amazing lobby to spend the evening playing games with kids, friendly

the hotel looks daggy, but go into the lobby, you can meet staff friendly & drinking bar for free for tourist living here

outsource room service was horrible

great gym, good restaurant

the hotel gym was also wonderful- very clean and plenty of equipment for my needs

building with transitional decor, attractive public spaces, and excellent gym with lap pool

bar and breakfast room are operated independently and the staff were not that friendly

the pool water was not warm enough..

matteo on the bar had the most delicious cocktails made for us whenever we came down to the bar

gym comfy bed, great location, right across shake shack and eleven madison park, gramacy tavern

comfy room extremely quiet would get a room with a bath tub next time had a slight problem with room service but the manager was delightful and sorted everything out will definate be going

location room service = available all night staff = front desk view = incredible

complimentary coffee in lobby bar ends at 8am - too early!

room description stated 2 sleeper sofas and that the room was sufficient for 3 adults and 2 kids above 6

unfortunately, due to pandemic, fitness center and bar were closed.

we asked for a late check out which was no problem and they happily held our bags for us until we were ready to

but it wasn’t that serious because overall it was a nice pleasant hotel to stay it and my kids enjoyed it

fitnessclub

wifi was not stable

good breakfast choices -hot breakfast cooked to order

the wifi is an additional cost and the hotel takes/holds a $100 upfront deposit for each night you stay

breakfast was great

they have a mini bar in the room if you would like to use it but if not you don't have to

the laundry was very economical and breakfast though included we decided to buy provisions from the

the property is very nice, the gym, the work out room very nice.

we decided to buy provisions from the grocery market just up the road and make use of the kitchenette facilities

breakfast had great options, the gym looked nice and we sat out on the outdoor seating area which was a great bonus

have to ask for cleaning every time i need one. the direction of the gym is a bit unclear.

i love the pool but i didn t used becomes i didn t have reservation.

spa wasn t open was looking for some me time, only went to the gym for half an hour but ehhh

nless no change was required at rooftop bar) no mention of this

rooftop bar was very inviting

amazing views from the rooftop and pool