the fact that a small kitchen was available for our use.

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year from pa

the kitchen had a full sized refrigerator, microwave, and two burners

the kitchenette was very helpful!!

small kitchen in the unit with a larger refrigerator, everything was in good order

of food selections hours for breakfast the manager stepped in and got our room ready after waiting 15-20 minutes

i. like the breakfast i like the whirlpool and i.like the exercise room

with covid everything is limited but there are ways to keep the pool open and serve hot breakfast if you are going to keep the hotels open

breakfast was fantastic

breakfast included in the room price and the beds were very comfortable

breakfast was great--plenty of choices

i loved the pool & work out room

breakfast was best i've had

an extra bonus was a swimming pool, the postage stamp size fitness room that met all of my needs, a hot breakfast with many

would like to have seen a change in the daily breakfast

the room was comfortable and clean. breakfast was great. in a great location.

the breakfast was wonderful, drinks at the bar where wonderful, prepared by mary , who was a one woman show

it was beautiful, staff was wonderful. loved viewing the other rooms and enjoying the spa tub!

great wifi

the breakfast was very good and rich

n a i didn't eat breakfast while staying there

ambiance and the pool

the gym was small but completely

er daughters name was bronx, sorry i can’t recall her name) was v helpful and friendly the pool was very nice ( shower needs fixing) breakfast was lovely (need to be there in time as food

breakfast was ok but could add bagels and cream cheese

the smallbut well designed kitchen was extremely helpful

the kitchen area was great and helpful also i was on the first

staff was nice the rooms was very clean the pools was beautiful the gyml equipment was nice and breakfast was

also shuttle bus to go to the doctor and the store was a great convenience

excellent breakfast and friendly cheerful hostess.

don't know about breakfast, left before it was available

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

enjoyed the breakfast

breakfast was not that great.

the location was perfect, staff was very nice, and breakfast was great.

smelt like trash going through the halls and kids running everywhere glad i didn t stay

the room service the room itself was amazing

smelt like trash going through the halls and kids running everywhere glad i didn’t stay

no room service which was part of the reason we stayed there

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

room was great-great location, quiet, friendly staff, nice kitchen

great location. kitchenette. great staff.

kitchenette

liked the suite in general with the kitchenette,microwave and range top

only thing for me that could use an upgrade is the fitness center

also enjoyed that it had a kitchen

full kitchen (for those interested) - and a good breakfast

there were kids knocking on my room door and running.

i also liked that there was a kitchen stocked with pans, silverware, plates, bowls and cups

spacious room, the kitchen was well-appointed and the location was great!

the fitness center had damage and was out of service

i didn t like it staff was rude the pool was dirty my wifi didn t work my tvs didn t

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

bar tender is very mean

was nice clean and staff was really friendly and the bar was nice and breakfast was out of this

the kitchen is amazing

laundry staff operating front desk

clean, quiet, lots of amenities. kind staff clean beds and kitchenettes. it was awesome!

i didn't get the free breakfast but was glad that it was offered

on site laundry

room could have been cleaner. kids toy left in corner, obviously not swept

pool

big bummer for the kids, that was the reason we chose this location

nice continental breakfast

having to wear wristbands to the pool...but i understand the concept

not free or particularly good; bar minimal & not friendly

only wish hotel bar was open for a night cap.

the bar and the location

the lobby bar was a bonus

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

having access to the pool, bar and pool table offers a very nice touch

get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

the hotel is very well designed, the staff was amazing, and having the bar on site is prefect.

noise of the hotel we were under some sort of kids party bumping and jumping 2 nights straight

breakfast & pool.

location was perfect with free shuttle to cleveland clinic and back

we got in late, but the bar and kitchen was still open so we could have dinner

pool was closed and bar had no staff to open

hotel we have stayed at in along time ,friendly staff ,clean rooms and great location, great breakfast

3 spots were being taken up by hotel shuttles

my family really enjoyed the pool and the cleanliness of our room.

room, swimming pool, staff, breakfast, location

breakfast and courteous staff

pool was crowded with kids during our entire stay. day & night.

pool. available coffee.

staff, rooms, pool we're all awesome! breakfast was good!

the breakfast had a lot of options

pool was right across from our room 103 , breakfast was wonderful and very good staff was very

staff, rooms, pool we're all awesome! breakfast was good!

great hotel. staff were amazing and breakfast was awesome. the pool was super clean.

a full sized refrigerator is very nice, along with a full kitchen set

i was accommodated with early and late check out

nice and soft pool was clean, not to chlorine smelling

bedding, adjustable heat/ac, very good fitness room, typical breakfast, complete kitchenette

breakfast was upscale

the staff, location, pool & breakfast

nothing worked in fitness

the breakfast wasnt good at all, poor selection of food.

the pool was closed main reason i booked was for the pool

the pool was closed

the amenities such as the roof top bar and downstairs restaurant were out of this world

the rood top bar is an experience and i loved

a lot of nice venues in hotel. gym was great. great location.

vault bar not open on sunday

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

bonuses: it was well priced, & pet friendly with no pet fee

example= no way to wipe down equipment in gym, hand sanitizer pumps not filled, clock broken in room, outlets outdated so no longer hold a

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

gym is outdated. breakfast is terrible, restaurant is mediocre.

the lobby and gym are nice

some of our friends said it was loud at night in the hallways with kids running

no bacon in the breakfast bar

we had 3 kids with us who had to be up early for a cheer competition so that was really frustrating

morning breakfast was very good

my sister left after helping me unload my kids and luggage and then left

we ordered room service our first night and it was very good

staff was nice, location was awesome and restaurant and room service were great

room had things broken and on my kids room there were beers on the fridge from whoever stayed before us

we couldn't cast disney+ for our kids, towels could be a little bigger

she even help us with breakfast

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

booked my stay but when i arrived i was informed the pet fee was $100 per pet which was outrageous

seat broke, poor valet no bag help, high fee for valet surprise pet fee when i was told pet friendly on web

did not get room reserved. pet fee is astronomically high. the room was shower only.

could have been some toast with the breakfast buffet

bar and restaurant staff was very friendly and accommodating

bed was very comfortable, the pool was great, we had our granddaughter stay with us and she loved everything, especially the view

decent-sized gym and pool, building is surrounded by beautiful plaza and grounds

breakfast was delicious.

wish the gym was a little bigger

the gym was nice too

bar and lounge on 2nd floor and the choc

we ordered room service from the 1890 restaurant at the hotel

walking distance to all the restaurants and bars that we were going to that night amazing bar called chocolate bar on the lower level as well

they also have convenient eating options located inside of the hotel available for dine in or room service

the breakfast food is atrocious

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

with so many people, front desk and bar seemed to need more staffing

the gym was amazing!!!!

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

room service was excellent

maggie and her team did a great job of making the weekend special for the kids by putting letters to santa and cookies in the room

of the lake waterfront, good restaurants and a rooftop bar, and a nice swimming pool that the kids in our group could enjoy

we did not use the pool or gym but did look at them

gym was laid out in a bit of a complicated manner and, since it was busy, it was hard to do a

no room service!

staff didn t know about bar hours

location was perfect for us. we enjoyed the bar as well!

room service took an hour and a half

bar area would be great for a breakfast buffet in the morning

you shouldn't need paid wifi to utilize

was a surprise $10 parking charge upon check-in

great wifi connection, large comfortable and beautiful

wifi connection

love the manager special along with the breakfast

i like that we can open the window for fresh air. also like the laundry facilities.

came for the kids to swim always too crowded

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

the pool was nice

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was aggravating

the pool was locked by 5pm and still locked the following morning due to an incident

eggs were a little runny, but all the other items at breakfast were very good

we loved having a big kitchen

have a pool, dining area (closed due to covid) and basketball court

friendly staff, clean room, spacious homelike suites/rooms, kitchenette w/ all the cooking utensils you'll need to cook a meal there in the room

no swimming pool for the kids.

they dont have a pool and don't say when breakfast start and ends

staff. breakfast

i made a reservation for four people (two adults and two kids), but when we arrived, our room had only one full bed

a bigger breakfast would be great

breakfast and the pool

also, the restaurant on site didn t answer the room service

the wifi worked well.

to us but stated it was open on the site and on the paper we recieved upon checking in but the gym was open

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

only thing i could see that could've been better is better breakfast selections

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

breakfast needs vamped up. makes a difference if i come back. too much noise after midnight.

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning