there swimming pool was closed

i didn t like that you couldn t get room service all day

great wifi connection, large comfortable and beautiful

wifi connection

could use more parking

loved everything from our room, to the pool and hot tub, to breakfast with starbucks coffee and the drinks available at the market

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was aggravating

the pool.

came for the kids to swim always too crowded

we booked the room to have alone time away from the kids at home

no breakfast but it was covid policy. the shower drain lol because it drained really slow

the breakfast was hot and fresh

breakfast was delicious, it was a hot breakfast and the staff was very nice

super nice and easy kitchen

the pool was locked by 5pm and still locked the following morning due to an incident

they dont have a pool and don't say when breakfast start and ends

i made a reservation for four people (two adults and two kids), but when we arrived, our room had only one full bed

grab and go breakfast uninspired though not surprising

a bigger breakfast would be great

staff. breakfast

no towels at the pool

but we always got whatever we asked for cleaning wise and room service wise

they enjoyed the pool and the accomodations

in parking lot all day long

in refillable container like some gyms

no breakfast

instead they have in the room stove, refrigerator, cabinets, i can say like a mini kitchen and we can cook

parents should supervise their children while at the morninv breakfast nook

the kitchen

breakfast on the go was great, kitchenette was wonderful, staff was great

the pool being open. the front desk associate was a doll! very helpful.

pool was great and breakfast was exceptional especially with kids!

pool was great and breakfast was exceptional especially with kids!

would have like to have had a little more quiet on our stay, the kids next to us ran up and down the halls constantly and were noisy well into the night keeping up

there were so many rough and roudy kids in the pool that we had to get out of the pool, along with our 6 year old granddaughter, for

seat broke, poor valet no bag help, high fee for valet surprise pet fee when i was told pet friendly on web

did not get room reserved. pet fee is astronomically high. the room was shower only.

booked my stay but when i arrived i was informed the pet fee was $100 per pet which was outrageous

attached bar is great

it was our first time adding the breakfast to the reservation and it was worth it

vault bar not open on sunday

the vault bar was the best bar i have ever been to

the rood top bar is an experience and i loved

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

bonuses: it was well priced, & pet friendly with no pet fee

breakfast in the restaurant was good as well

the breakfast was great we had the chicken and waffles can t watch t to go back

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

rkers' downtown and josh was a great bartender and shared places we

weren't enough dishes in the kitchenette for two

staff was screaming at kids using the f-word right at the entrance

we loved the room! the big kitchen area with island and spacious room. comfortable beds.

that is had a bar and a pool

really like access to a bigger room with a kitchen

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

no wifi in room. penthouse was very disappointing.

was at a restaurant in the arcade, delicious pancakes :) a couple of boutique stores and the gym within the building

bar and lounge on 2nd floor and the choc

breakfast service at the restaurant was rather slow. other than that, no dislikes.

we ordered room service from the 1890 restaurant at the hotel

the breakfast buffet each morning was delicious and well stocked with a wide variety of food choices

to many young kids

it was nice and quiet and the kids were very comfortable and everything was walking distance

staff, location, breakfast, gym and cleanliness of hotel was great.

only complaint... no guide on the tv for the kids.

early check

the gym could be better equipped.

the gym was ample and the indoor pool and jacuzzi were big hits w/ the kids

my kids enjoyed the fitness room

special mention to lane harper, yunis binlunzo, kiyana wheat, lb in the restaurant bar and kathy who worked in the restaurant

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

spa as

very nice lobby. gym is absolutely amazing!

the room service menu could be a little more robust.

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

what we didn't like was the closing of the urban steakhouse and non-access to room service

location and set up with the restaurant and bar were convenient

breakfast was wonderful. room was clean and comfortable.

staff was nice, location was awesome and restaurant and room service were great

service express room service timely and good food

it was a family atmosphere during the day which was a huge plus traveling with 5 kids, my sister, mother and grandmother

of the lake waterfront, good restaurants and a rooftop bar, and a nice swimming pool that the kids in our group could enjoy

room is clean, the bar at the top floow is chill, gym and swimming pool is good, lots of people have wedding there

uld have liked if there was someone

they said yes it has a kids menu

the bar closed early

no room service!

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

needed more room service options.

main desk - truly lacked personality and bar service and hours was very disappointing.

the pool could've been a little deeper but it was cool i still had fun

we were awoken very early by kids talking and running down the hall

the gym was clean and equipment was a good variety

having access to the pool, bar and pool table offers a very nice touch

was very upset when o got there and there was only and indoor pool

reasonable price includes managers reception and breakfast

convenient; love 2 rooms for good price; great breakfast with omelet bar included

not clean, no wifi, staff can't communicate!!!

enjoyed everything but pool was a bit cold for kids/wife.

kids playing on elevator

i also liked that there was a kitchen stocked with pans, silverware, plates, bowls and cups

delicious breakfast. friendly staff. clean and comfortable room.

we didn't eat breakfast. we preferred to sleep late. i don't know where it was located.

clean rooms and common areas, comfortable beds, nice pool and basketball court for the kids to enjoy

room was clean, well laid out, and bed was comfy, loved the stocked kitchenette and the comfy sitting room

smelt like trash going through the halls and kids running everywhere glad i didn’t stay

smelt like trash going through the halls and kids running everywhere glad i didn t stay

fitness room was closed

continental breakfast was great! staff always courteous and friendly.

needed wifi info that wasn't on key card or in room

to many kids

having to wear wristbands to the pool...but i understand the concept

pool

area and all day coffee and tea ud83dudc9a very excited there was a hot tub by the swimming pool ud83dudc99 when i entered the room was pleasantly surprised to see a welcoming message with my

we were on the road and could only stay one night, but everything was so nice my kids asked if we could stay a second night so they could swim and relax at the hotel

don't know about breakfast, left before it was available

the location was perfect, staff was very nice, and breakfast was great.

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

amazingly great breakfast

location, price, and breakfast included!

laundry staff operating front desk

clean, quiet, lots of amenities. kind staff clean beds and kitchenettes. it was awesome!

full kitchen

breakfast was light, not what i expected

laundry service on site

bar attendee was awesome, felt as if i was in the

the bar and the location

the lobby bar was a bonus

only wish hotel bar was open for a night cap.

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

my kitchen & vanity area for the bathroom, lobby is absolutely beautiful & super friendly & helpful

breakfast in the morning is sumptuous: bacon and eggs, cereal, fresh fruit, yogurt, waffles, bagels

the kitchen was perfect and had everything you needed to make a light meal

staff was nice the rooms was very clean the pools was beautiful the gyml equipment was nice and breakfast was

also shuttle bus to go to the doctor and the store was a great convenience

is no fitness room, breakfast was like a joke, it would be better announce it as a morning coffee

no fitness center or pool, wifi was intermittent

room had a broken leg, no breakfast available due to covid but we were able to use the in-room kitchen to cook our

walkway not shoveled, so i shoveled it myself fitness center left a lot to be desired

fitness center closed for renovations. i did not know this until after i made my reservation.

dirty and breakfast was skimpy. not even a hard boiled egg.

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

the continental breakfast sucked

the early check in/late check out

room, swimming pool, staff, breakfast, location

friendly staff, the great breakfast, the awesome room and i liked how we didn't check in until 9pm but was still allowed to

driving all day, my kids were thrilled with the pool

have pool toys for the kids at the pool. prepare the food better. it was all overcooked.

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end of every day without interfering with our other plans

pool was right across from our room 103 , breakfast was wonderful and very good staff was very

the breakfast had a lot of options

breakfast was good. location very good.

pool was spotless and excellent for my needs in use of the pool

i would like to comment that there were two areas for the breakfast, if my son didn't sit down on the other side to save us a seat i wouldn't have known

loved the shower and kitchen

breakfast was good but if you are eating anytime after 0900, you're out of luck.

the pool was perfect for kids

bedding, adjustable heat/ac, very good fitness room, typical breakfast, complete kitchenette

the shower was huge and i loved the little kitchen the room came with

the pool was closed main reason i booked was for the pool

favorite part besides shower and pool was her

the room was great! the bed was super comfy! the living room ans kitchen were great too.

also, the breakfast was fabulous

the ceiling of the pool is flaking/peeling, the fitness center was humid and without fans, the disinfecting wipes container in the fitness center

breakfast and location

loved the pool and the ease of walking to all the shops and restaurants

the staff were awesome, room was great and breakfast and the pool were good as well

great gym and pool and breakfast...

very clean hotel and pool

when i walked in all i smelled was what smelled like a dirty gym locker, the kitchen has black greasy hand prints all over everything, microwave had food in it,

did not have breakfast. coffee very weak.

love the suites with a full kitchen! very handy.

spacious room plenty of storage dresser large closet shelves/hangers/iron/ironing board full kitchen dishes/utensils/cookware provided wifi tv sofa extra towels/pillows standard pet

weekly rates made multiole relocations easier, tgere is a gym, laundry, free breakfast and delicious coffee every morning, and many restaurants and shopping

even asking loney (not sure if i spelled that correctly) called his supervisor and had the pet fee waived for me, which was a very gracious gesture and truly appreciated

says pet fee but was told i couldn’t have my cat but they were sure adequate on running my card for

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room always

location, roomy, kitchenette, quietness

breakfast was sufficient and we were close to the pool so everyone was happy

the fitness room was too warm with only 2 machines.

don’t have shuttle service the ice machine doesn’t work fitness room is out of service the mini fridge in the room it was so

breakfast could have been better waffle makers never cleaned gravy pan had the same gravy in it 2

breakfast, coffee available 24 hours, rooms provide refridgerators and microwaves

breakfast could have offered more variety.

traveling whit my kids for two nights and no microwave and fridge

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

so my kids missed out on schooling because of it

i loved that there was no pet fee.

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

had to wait for them from laundry i was told

had everything i need including laundry

got a ground floor room as requested. pet fee was only $20.

no pool no breakfast ..

breakfast options weren’t good.

breakfast needs to be improved. cereal, bread, and eggos is disappointing.

it was a great facility but unfortunately their breakfast bar was outdated and they had cooking ware that should be replaced you could tell it was

i also appreciated the “no pet fee

when we stayed they did not charge a pet fee

dog friendly and no additional pet fee

we also very much appreciate the hotel allowing dogs and not charging a pet fee

and with no pet fee i can only imagine

the atrium in the middle had a pool, mini golf course, a playground for the kids and a full arcade

pool, playground and arcade were a win after a long drive with little kids

they had a very nice full breakfast that was included

there is a large play area and pool inside

the pool area was amazing, it had the pool of course ,hot tub, putt putt golf, kids playground, ping pong tables, corn hole, and an arcade

i also liked the gym

breakfast was very nice with a lot of choices

the staff in the morning for breakfast was very friendly

never got around to breakfast.

breakfast was great. cinnamon muffins the best.