did not get room reserved. pet fee is astronomically high. the room was shower only.

seat broke, poor valet no bag help, high fee for valet surprise pet fee when i was told pet friendly on web

booked my stay but when i arrived i was informed the pet fee was $100 per pet which was outrageous

very close to guardians stadium. great bar/breakfast restaurant. friendly staff

good gym

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

the rood top bar is an experience and i loved

the amenities such as the roof top bar and downstairs restaurant were out of this world

vault bar not open on sunday

the vault bar was the best bar i have ever been to

bonuses: it was well priced, & pet friendly with no pet fee

we ate breakfast and two dinnes/drinks while there

only drawback is the breakfast, quite expensive for what it is and only one staff member working which meant they

everyone from the valet to the front desk to the bar and amenities were so personal but at the same time professional

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

room service breakfast and coffee were meh, but rising star coffee in the arcade was the best!

wifi connection is appalling not even able to check in for return flights had to go to a nearby bar

not a huge deal, but when your traveling with kids it just doesn't work

was at a restaurant in the arcade, delicious pancakes :) a couple of boutique stores and the gym within the building

wish the spa would have been open on sunday and monday but i understand that these types of businesses

the gym is a private gym attached to the hotel

of things to go do outside of the hotel, comfy bed, awesome room setup, pleasant employees and bar staff

room service took to long.

bar area would be great for a breakfast buffet in the morning

staff didn t know about bar hours

was very good, the choice of main meals for dinner should be better it was obvious that the bar was a popular place for people who lived and worked in the area if you improve the dining

they also had to wrangle all of the hockey kids the parents never watch

the gym was really nice, equipment was well maintained

spa as

room service was ok but could have been better

excellent pool and hot tub

could be a bit too crowded w/ wild kids at times

the gym could be better equipped.

the gym was ample and the indoor pool and jacuzzi were big hits w/ the kids

my kids enjoyed the fitness room

valet parking was expensive for 2 nights. breakfast could have been better.

we had 3 kids with us who had to be up early for a cheer competition so that was really frustrating

suite had a lot of room for family with kids

to many young kids

staff, location, breakfast, gym and cleanliness of hotel was great.

we did not use the pool or gym but did look at them

pool but really everything

the food was not good. more of a selection needed at the restaurant and room service

room service was great except the pasta of the day

pool,location,and gym

great room, great gym, the higher floors have a great view.

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down the hall from us and i couldn't find the number to call the front desk to

plenty of towels on daily room service but no wash clothes.

very clean grounds, super nice staff, amazing view, comfortable beds. great bar & location!

location and set up with the restaurant and bar were convenient

the hot tub was nice and the pool area very nice

there were tons of kids in the hot tub, shouting and splashing

the room was amazing my cousin had a room across the hall from mine and her room was great the pool and hot tub was

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was aggravating

hotel and room was very clean . i loved the kitchenette.

instead they have in the room stove, refrigerator, cabinets, i can say like a mini kitchen and we can cook

good wish it had a better breakfast

locationand the kitchen....

the full-service kitchen

loved our room great space for us as no the kids

very clean helpful very great customer service fresh breakfast everything was very nice

super nice and easy kitchen

we loved the outdoor pool

eggs were a little runny, but all the other items at breakfast were very good

the staff was great. i loved the snack bar they have available for people.

pool fitness room breakfast

and a great breakfast

pool without a ton of people in it and be able to sit and relax in hot tub without unsupervised kids playing in it

would have like to have had a little more quiet on our stay, the kids next to us ran up and down the halls constantly and were noisy well into the night keeping up

great wifi connection, large comfortable and beautiful

room service took there time bringing extra towels

could use more parking

room was super clean, plenty of towels, quiet, breakfast was the best, the bar was everything just know you will be a very satisfied customer

the kids had a ball in the pool !!! loved to see them happy , and the breakfast was perfect

they dont have a pool and don't say when breakfast start and ends

location, breakfast, nice and comfortable room

breakfast - my kids enjoyed the waffles and fruit available

staff. breakfast

breakfast was fair

parking

that the parking lot was full of trash everywhere the first thing you saw when you pulled in.

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

were unable to utilize the room service as your website indicated that payment could be made in cash upon arrival

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

there is even a free breakfast in the morning

the continental breakfast sucked

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

free breakfast in the morning was a plus

help us arrange shuttle bus pick up to cleveland clinic

were not alot of options for kids like saisages, muffins, criossiants, not many options in

the friendly staff. how helpful the staff was. and the breakfast.

i enjoyed working out in the gym as well

very friendly breakfast survers

the advertisement also stated complementary breakfast but it was not serving it during our time at hotel

size accommodations for traveling family- big living space, full kitchen with loaner cookware available, and staff was helpful

it had a full kitchen

value was outstanding. huge room with kitchen.

breakfast a bit skimpy

even asking loney (not sure if i spelled that correctly) called his supervisor and had the pet fee waived for me, which was a very gracious gesture and truly appreciated

says pet fee but was told i couldn’t have my cat but they were sure adequate on running my card for

the full kitchen was very convenient

gym space was dirty and restrooms did not work in gym-no running

location, roomy, kitchenette, quietness

the free breakfast was full of choices

breakfast could have been better waffle makers never cleaned gravy pan had the same gravy in it 2

room was clean, the location is great, and they actually provided a decent hot breakfast in the morning

there was a fitness room right down the hallway from our room

towels upon arrival, fitness center had no ac so it was very hot

the shuttle is unmarked so we missed it once.

the airport shuttle service was helpful to have and the drivers were all very kind as well

it's a shame it's in the middle of nothing, but there's a shuttle to the airport which gets you the light rail to downtown

free shuttle to airport whenever i needed it

great gym and very comfortable room

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

so my kids missed out on schooling because of it

traveling whit my kids for two nights and no microwave and fridge

i loved that there was no pet fee.

had everything i need including laundry

had to wait for them from laundry i was told

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

aren't airport shuttles after midnight, so i had to take a taxi

breakfast was available every morning

good chili at the bar. good waffles at breakfast. nice staff. comfortable.

the breakfast is good and hot nice place to eat.

the breakfast was not what it was advertised as. morning lady at counter was very nasty.

it was clean beautiful and plenty for the kids to do in the area.

breakfast was good as well

breakfast was very nice with a lot of choices

the breakfast was okay. there were not all of the traditional selections usually offered.

breakfast

has laundry room

very clean, blankets and comforters clearly not washed frequently, light bulb in kitchenette area burned

loved the kitchenette but wished they had individual coffee maker in the room.

room had a little kitchenette

cute rooms with kitchen area

having access to the pool, bar and pool table offers a very nice touch

breakfast & pool.

the gym was clean and equipment was a good variety

the location was good. nice courtyard. plenty for kids to do.

lots of kids

full kitchen (for those interested) - and a good breakfast

delicious breakfast. friendly staff. clean and comfortable room.

didn't care to have my kids around that

i also liked that there was a kitchen stocked with pans, silverware, plates, bowls and cups

we didn't eat breakfast. we preferred to sleep late. i don't know where it was located.

major complaint was that we did not get room service the entire time that we were there

breakfast quality was great

fitness room was closed

no room service which was part of the reason we stayed there

breakfast was warmed over, coffee not fresh, water in lobby not tasty, ice machine/vending not on

enjoyed the breakfast

breakfast

breakfast was great but what stood out the most was front desk staff

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

they had a good breakfast

kids knocking on doors during night time

the whole stay was wonderful. the kids enjoyed themselves. and i was able to relax

also housekeeping felt that it was ok to sit the dishes that my room service came in outside of my door and leave it there all weekend: for 200+ dollars a night i

the fitness facility could not be used and the breakfast was poorly managed

breakfast and complimentary drinks and finger food

my kitchen & vanity area for the bathroom, lobby is absolutely beautiful & super friendly & helpful

the kitchen area was great and helpful also i was on the first

breakfast in the morning is sumptuous: bacon and eggs, cereal, fresh fruit, yogurt, waffles, bagels

the room was great and breakfast was awesome!

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

the coffee could have been better the rest of the breakfast was good

the breakfast was good, and the area was nice and clean

have a little more variety for hot selection at breakfast

enjoyed swimming in the the indoor pool

the staff were awesome, room was great and breakfast and the pool were good as well

gym

the breakfast was excellent

we loved the hot tub and being able to enjoy a pool during these cold months

staff, room, pool, breakfast

bed, effective room temperature controls, great breakfast and great staff

everything was rite staff was cool and breakfast was great

they allowed me an early check in after a long trip into town

i like that it came with a fridge and a mini kitchen

the kitchen is amazing

tub water wasnt hot, retrieve hot water from kitchen sink

great location. kitchenette. great staff.

liked the suite in general with the kitchenette,microwave and range top

only thing for me that could use an upgrade is the fitness center

room had a broken leg, no breakfast available due to covid but we were able to use the in-room kitchen to cook our

need some dishes in the kitchenette.

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

not free or particularly good; bar minimal & not friendly

the lobby bar was a bonus

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

bar attendee was awesome, felt as if i was in the

it had a kitchenette which we did not need but it would have been great if we had needed it

the room i had was in a quiet area, and the morning time (to-go) breakfast snacks and beverages were a pleasant treat

looked clean and had a fitness center.

laundry facilities were good

the kitchen in each room

nice staff, clean and comfortable. good shuttle

hotel shuttle

the pool and hot tub

thing was the pool area could use a slight make over

airport shuttle

really nice, well appointed rooms with comfy beds, and no pet fee

great staff, comfy beds, no pet fee (yay

this hotel was so clean, the staff was so kind. the pool was clean.

not enough vending machines and no pool

booked because the hotel had airport shuttle as one of the amenities