get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

lots of kids

aloft was clean and comfortable. great location for us to visit family and get to the gym.

the hotel is very well designed, the staff was amazing, and having the bar on site is prefect.

kids knocking on doors and running

had to re-clean my room, specifically the bathroom

ilet and tub) and i did not get room

the room service was inconsistent

never any room service for the entire 5 nite stay

the pool according to my kids was pretty cold so perhaps consider warming it up a bit more.

room could have been cleaner. kids toy left in corner, obviously not swept

to many kids

love the continental breakfast

big bummer for the kids, that was the reason we chose this location

pool not opening at 9

the breakfast could be a little more inviting.

they allowed me an early check in after a long trip into town

loved the kitchen area and the floors was hardwood

full kitchen

i like that it came with a fridge and a mini kitchen

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

not free or particularly good; bar minimal & not friendly

the lobby bar was a bonus

the bar and the location

the breakfast was greatly appreciated

the pool was closed

spacious room, the kitchen was well-appointed and the location was great!

room was clean, well laid out, and bed was comfy, loved the stocked kitchenette and the comfy sitting room

loved the kitchen with a big refrigerator and the quilted bed

smelt like trash going through the halls and kids running everywhere glad i didn t stay

breakfast wasn't included.

breakfast was warmed over, coffee not fresh, water in lobby not tasty, ice machine/vending not on

husband and i stayed here for a night away from the kids

the hotel does not offer breakfast.

they had a good breakfast

breakfast was great but what stood out the most was front desk staff

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

amazingly great breakfast

breakfast was not that great.

walkway not shoveled, so i shoveled it myself fitness center left a lot to be desired

fitness center closed for renovations. i did not know this until after i made my reservation.

only thing for me that could use an upgrade is the fitness center

is no fitness room, breakfast was like a joke, it would be better announce it as a morning coffee

liked the suite in general with the kitchenette,microwave and range top

the room was great and breakfast was awesome!

d say the kitchen area especially the cabinets needed to be cleaned better also the white shades were dirty

breakfast in the morning is sumptuous: bacon and eggs, cereal, fresh fruit, yogurt, waffles, bagels

the breakfast was good and the staff was friendly and attentive

and the gym

but i need to comment that i noticed the staff refilling the coffee pots in the lobby during breakfast by carrying open top pitcher (water pitchers) brimming with hot

and i liked how we didn't check in until 9pm but was still allowed to use the work out room and pool until 11pm

friendly staff, the great breakfast, the awesome room and i liked how we didn't check in until 9pm but was still allowed to

i think kids have been jumping on it

friendly family welcoming kids friendly

i would like to comment that there were two areas for the breakfast, if my son didn't sit down on the other side to save us a seat i wouldn't have known

was nothing that i did not like the eat area is small so on sunday when every one was leaving breakfast was very crowded and not enough places to sit so we ate in our room but that was not much

breakfast had great options and clean tables, etc

clean. good breakfast.

breakfast was good. location very good.

breakfast was very good

a full sized refrigerator is very nice, along with a full kitchen set

the suite was also very spacious and the kitchenette was very well designed and clean

loved the shower and kitchen

the water in swimming pool was not clean

everyday the breakfast was different and delicious

the pool was closed

of options for breakfast

pool was closed and not stated online that’s sucked

pool very small but nice

location and the great free hot breakfast. love the corner room/king size bed too.

breakfast was fairly minimal with microwave breakfast sandwiches, cereal, yogurt, fruit, etc

breakfast was ok but could add bagels and cream cheese

the staff were awesome, room was great and breakfast and the pool were good as well

breakfast was really delicious. the food and coffee were the best we've had at a hotel

had very weird policies and hidden fees confirmation sates: wifi is available in the hotel rooms and is free of charge but we were charged high speed wifi 4

there swimming pool was closed

the kids had a ball in the pool !!! loved to see them happy , and the breakfast was perfect

the rooms was spotless, the bar was a great bonus. food wonderful.

location good parking beautiful room

the pool was closed

i like that we can open the window for fresh air. also like the laundry facilities.

last night kids were running down the hall, opening and shutting doors

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

it has a indoor pool that actually works it was down earlier today they made sure it was back and running by time i

a bigger breakfast would be great

good breakfast

which sucked because we have 6 kids and this was our 32nd anniversary and the first time in 15yrs we actually went away to just

i made a reservation for four people (two adults and two kids), but when we arrived, our room had only one full bed

location, breakfast, nice and comfortable room

he apparently didn't have a cash box to even open any part of the bar and no light snacks available

it was a real apartment with a full kitchen, breakfast bar, living room area with couch and desk, sleeping alcove and dressing area by

was noisy kids that were running and jumping both nights i was there not the fault of the

this included reception, house cleaning, maintenance, shuttle drivers

didn't like the lack of shuttle directly from hotel to cleveland clinic

excellent staff, great breakfast, great location.

friendly staff, clean room, spacious homelike suites/rooms, kitchenette w/ all the cooking utensils you'll need to cook a meal there in the room

full kitchen, accessible shower, location and first floor room, breakfast buffet

the pool was locked by 5pm and still locked the following morning due to an incident

dog barking for two of the 4 nights kids running everywhere playing tag late at night i asked for coffee and they said they would fill

the pool was closed.

good stay very clean great parking good location!

even the supervisor was dressed down in jeans, a tshirt, and gym shoes

cops sit in parking lot all day is concerning makes me wonder if theres a lot of problems here

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

the indoor pool and jacuzzi also looked nice, but they were always full of people, so i didn't use them

the breakfast bar and bar but i understand due to the covid

downside of staying with covid restrictions- pool is closed, no daily room cleaning so trash and dirty linens need to be left outside of door,

indoor pool and spa was nice

check out from the front desk felt like going to the bmv, wouldn't let us eat breakfast, pool closed too early

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the amenities such as the roof top bar and downstairs restaurant were out of this world

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

a lot of nice venues in hotel. gym was great. great location.

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

booked my stay but when i arrived i was informed the pet fee was $100 per pet which was outrageous

did not get room reserved. pet fee is astronomically high. the room was shower only.

seat broke, poor valet no bag help, high fee for valet surprise pet fee when i was told pet friendly on web

breakfast

in regards to local places to eat, i visited the city tap bar which i would highly recommend and it was only yards away

and with no pet fee i can only imagine

we also very much appreciate the hotel allowing dogs and not charging a pet fee

i also appreciated the “no pet fee

when we stayed they did not charge a pet fee

dog friendly and no additional pet fee

bonuses: it was well priced, & pet friendly with no pet fee

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

breakfast hours started at 8:30am. we checked out of our room at 8am.

everyone from the valet to the front desk to the bar and amenities were so personal but at the same time professional

coffee available for breakfast in lobby was all i wanted

refunded my money when laundry room wasn’t stocked w/ soap

if they offer breakfast could be better

was able to do our laundry, that was so helpful

breakfast, could have better options

we didn’t eat breakfast there- they only had a few things to choose from

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

we had 3 kids with us who had to be up early for a cheer competition so that was really frustrating

morning breakfast was very good

the window was able to be completely open which was totally unsafe if there was little kids around because there was no screen or anything

only complaint... no guide on the tv for the kids.

no bacon in the breakfast bar

room service was quick and delicious

breakfast prices. we have 3 kids, a family of 5.

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

family of four, $80 for breakfast of hotcakes for me & 2 kids and eggs, toast & really terrible sausage and a side of bacon for my husband

beds were too soft. no microwave in the room. basic wifi to check email was bad

location, friendly staff, breakfast and happy hour and dinner

the friendly and helpful staff, the location within walking distance of many attractions, the pool and hot tub, the overall look of the hotel, and the free evening kickback and morning

the pool was very nice and open (unlike many hotels)

kids running down hall was very loud because of no soft surfaces.

my kids enjoyed the fitness room

the restaurant and bar was closed aswell as the pool and no breakfast was served

i had to leave early and was not able to have breakfast - next time.

we couldn't cast disney+ for our kids, towels could be a little bigger

room service options limited and poor quality for huge expense

staff was nice, location was awesome and restaurant and room service were great

with so many people, front desk and bar seemed to need more staffing

room service and valet parking

the fitness area/gym was great.

the gym was really nice, equipment was well maintained

they also had to wrangle all of the hockey kids the parents never watch

about 10 unruly kids jumping and splashing about

gym was laid out in a bit of a complicated manner and, since it was busy, it was hard to do a

the room was very clean and the pool was well maintained and clean too

of the lake waterfront, good restaurants and a rooftop bar, and a nice swimming pool that the kids in our group could enjoy

beautiful hotel. clean big room. nice gym etc...

staff didn t know about bar hours

great location in the flats. very clean, modern room. loved the bliss spa products in room

location was perfect for us. we enjoyed the bar as well!

comfy bed. clean room. wifi.

needed more room service options.

the full-service kitchen

told me on the phone that they had early checkout

locationand the kitchen....

need better breakfast items.

grab n go breakfast was kinda less than stellar

a restaurant and/or bar would have been nice, especially since the weather was

pool was great and breakfast was exceptional especially with kids!

was clean, the bed was comfortable and the free breakfast was well stocked, even close to the end (10 am)

at the pool manager was ineffective to solve the issue and i was treated asa

we had check out at noon and thought we would take the kids for a swim that morning before leaving, but found out the pool was closed until 4:00 pm

got a ground floor room as requested. pet fee was only $20.

pool and breakfast closed.

waffles ware surprisingly really good breakfast was amazing rooms ware clean and comfortable

pool was closed. some rooms looked trashed from the outside.

breakfast is minimum

it was very clean and the breakfast was great.

pool and play area kids loved it

activity area because they have more than just a pool is amazing

comfortable bedding and great breakfast

pool was amazing had so much fun swimming playing around with my kids and friends i will come back for more stays… i didn’t make the breakfast but next time i

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

only thing i could see that could've been better is better breakfast selections

the breakfast selection was small

the continental breakfast sucked

breakfast needs vamped up. makes a difference if i come back. too much noise after midnight.