the staff were awesome, room was great and breakfast and the pool were good as well

the coffee could have been better the rest of the breakfast was good

breakfast was really delicious. the food and coffee were the best we've had at a hotel

the breakfast was good, and the area was nice and clean

hot breakfast, spacious comfortable room, 24 hour fitness center

and the gym

staff, good free breakfast, wednesday night free beer and pizza, and they upgraded our room for free when the one we

d say the kitchen area especially the cabinets needed to be cleaned better also the white shades were dirty

also the breakfast used to be better that needs to go back

the kitchen was perfect and had everything you needed to make a light meal

location, price, and breakfast included!

don't know about breakfast, left before it was available

amazingly great breakfast

they had a good breakfast

the location was perfect, staff was very nice, and breakfast was great.

long line at check-in, tvs and wifi didn't work.

no complimentary breakfast or coffee

breakfast was excellent

fitness room was closed

breakfast was better than other hotels that have more than adequate food and throw half of it away

loved the kitchen with a big refrigerator and the quilted bed

great breakfast, great room size, very clean establishment.

the breakfast was greatly appreciated

only thing missing was the pool not being open, but that may have been due to us having unseasonably warm weather

my kids wanted to swim and couldn’t

proximity to work convenience of kitchen

liked the suite in general with the kitchenette,microwave and range top

room was great-great location, quiet, friendly staff, nice kitchen

fitness room was good

walkway not shoveled, so i shoveled it myself fitness center left a lot to be desired

had to re-clean my room, specifically the bathroom

was there for business and the hotel didnt have a wifi service

from the front desk the the made and room service it is and also the kitchen area and everyone that worked in it and it was the greatest

breakfast and complimentary drinks and finger food

kids playing on elevator

i wish the pool stay open till 12:00 midnight.

room could have been cleaner. kids toy left in corner, obviously not swept

the breakfast was excellent

sunday morning breakfast was fantastic

the kids were getting restless as anyone else would if you had to wait as long as we did

more items to choose for breakfast

on site laundry

seeing the laundry behind the front desk

the breakfast could be a little more inviting.

the kitchen is amazing

get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

towels was needed at the pool area

i wish the bar would open earlier and add a menu

loved the cozy vibe from the fireplace in the bar lounge area and my bed was super comfy

friendly staff and very nice lobby with activities for the kids.

the lobby bar was a bonus

bar attendee was awesome, felt as if i was in the

only wish hotel bar was open for a night cap.

not free or particularly good; bar minimal & not friendly

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

weren't enough dishes in the kitchenette for two

shuttle service was wonderful …

we loved the room! the big kitchen area with island and spacious room. comfortable beds.

very friendly breakfast survers

shuttle service was another plus

room, swimming pool, staff, breakfast, location

friendly staff, the great breakfast, the awesome room and i liked how we didn't check in until 9pm but was still allowed to

room, swimming pool, staff, breakfast, location

breakfast was very good

driving all day, my kids were thrilled with the pool

was nothing that i did not like the eat area is small so on sunday when every one was leaving breakfast was very crowded and not enough places to sit so we ate in our room but that was not much

the pool and the little store was great. the rooms were so clean!

pool was right across from our room 103 , breakfast was wonderful and very good staff was very

very clean facilities; pool and gym. hearty breakfast buffet.

great hotel. staff were amazing and breakfast was awesome. the pool was super clean.

breakfast was upscale

the kitchen was very useful

breakfast was excellent

clean and comfortable rooms and one of the best breakfast that i've had at a hotel

the waste can under the kitchen sink wasn t emptied & overflowing with the last guests garbage

the property had a pool and fitness center, which we utilized

the staff, location, pool & breakfast

the pool was closed main reason i booked was for the pool

the staff, location, pool & breakfast

the room was great! the bed was super comfy! the living room ans kitchen were great too.

the rood top bar is an experience and i loved

the vault bar was the best bar i have ever been to

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

a lot of nice venues in hotel. gym was great. great location.

vault bar not open on sunday

bonuses: it was well priced, & pet friendly with no pet fee

staff from the front desk, to room service to maid service

our room was not ready, and we headed to the bar attached to the hotel

gym was spacious and clean

gym is outdated. breakfast is terrible, restaurant is mediocre.

booked my stay but when i arrived i was informed the pet fee was $100 per pet which was outrageous

seat broke, poor valet no bag help, high fee for valet surprise pet fee when i was told pet friendly on web

did not get room reserved. pet fee is astronomically high. the room was shower only.

a breakfast option included would have been nice.

bar tenders friendly

staff, location, breakfast, gym and cleanliness of hotel was great.

the window was able to be completely open which was totally unsafe if there was little kids around because there was no screen or anything

some of our friends said it was loud at night in the hallways with kids running

hotel has excelent localizatio , and with excelent rooms and spaces, a good gym, a beautiful church in front of it, easy to go by uber or lift

clean and good breakfast

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

helped us to get our money back and were very apologetic and gave us a free upgrade and free breakfast which we really appreciated

plenty of towels on daily room service but no wash clothes.

fitness gym well provided and functioning

went well from the check in to the restaurant for breakfast

very clean grounds, super nice staff, amazing view, comfortable beds. great bar & location!

very good gym

we also received room service and it was delivered in a quick manner; she was super sweet

there s also a wonderful spa and a couple great restaurants in there as well

only disappointing aspect was that we had to pay $150 for early check in

not a huge deal, but when your traveling with kids it just doesn't work

my granddaughter used the gym and said it was good

we took the free early check in

kids running down hall was very loud because of no soft surfaces.

could be a bit too crowded w/ wild kids at times

special mention to lane harper, yunis binlunzo, kiyana wheat, lb in the restaurant bar and kathy who worked in the restaurant

the gym was phenomenal

spa as

they also had to wrangle all of the hockey kids the parents never watch

room service and valet parking

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

the food was not good. more of a selection needed at the restaurant and room service

of the lake waterfront, good restaurants and a rooftop bar, and a nice swimming pool that the kids in our group could enjoy

pool but really everything

too many kids in the pool splashing around so we couldn't swim

we did not use the pool or gym but did look at them

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every

the kitchenette was very helpful!!

the room was clean and the kitchenette was well stocked with any dishes or cook wear i could need

a very functional kitchenette, tons of space in the room, very convenient since i'm on a tricky diet

the kitchen had a full sized refrigerator, microwave, and two burners

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could not order

wifi was not secure, very slow or non existent connection

i will be back. the best gym of any hotel ive stayed in

hotel was very modern, and the gym was the best hotel gym i ve ever seen

room service took an hour and a half

drinks on fridays and saturdays evenings and pool tables i like the way the room was set up

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

was no room service changing out towels making up the bed and empty the trash cans in the room during our

room was super clean, plenty of towels, quiet, breakfast was the best, the bar was everything just know you will be a very satisfied customer

no room service or breakfast was provided

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

i like that we can open the window for fresh air. also like the laundry facilities.

the pool was closed

it has a indoor pool that actually works it was down earlier today they made sure it was back and running by time i

swimming pool kids were happy nice comfy beds

breakfast was delicious, it was a hot breakfast and the staff was very nice

the full kitchen was an asset

there were no towels at the pool when it opened

pool closed when restrictions lifted in ohio. bag breakfast terrible.

over priced and pool outside not indoors. it was pouring so we couldn't enjoy anything outside.

grab and go breakfast uninspired though not surprising

good breakfast

location, breakfast, nice and comfortable room

breakfast - my kids enjoyed the waffles and fruit available

staff. breakfast

a face mask and practicing proper covid mitigation tactics through out the hotel, maintenance, room service, front desk no where

room was very clean and loved the pool and exercise area

very clean friendly staff lots if free parking..would stay again

people hanging out in parking lot

they enjoyed the pool and the accomodations

the room, pool and staff.

gym facility lacked weights.

no bar or lounge for a cocktail on site.

downside of staying with covid restrictions- pool is closed, no daily room cleaning so trash and dirty linens need to be left outside of door,

pool wasn't open

not much for breakfast!

no waffle maker for breakfast

if they offer breakfast could be better

was able to do our laundry, that was so helpful

laundry facilities

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

free breakfast in the morning was a plus

also there was no fitness room as advertised

the continental breakfast sucked

i also appreciated the “no pet fee

when we stayed they did not charge a pet fee

we also very much appreciate the hotel allowing dogs and not charging a pet fee

dog friendly and no additional pet fee

and with no pet fee i can only imagine

clean, friendly staff , nice breakfast selection

pool & hot tub were great temperatures

breakfast was very good

know you don't believe this but your pool is world renowned only because quail hollows pool is closed keep the pool open no matter what

pool and fitness center were not open, due to be under construction