clean, quiet, professional; free and easy parking good pool

the kitchen was beautiful and the other amenities were top notch

breakfast, free parking, helpful staff, quiet,good price for the amenities provided, well-appointed

clean, friendly staff, good breakfast.

free parking, helpful staff, quiet,good price for the amenities provided, well-appointed kitchen, nice pool

breakfast closes too early

breakfast was better than expected

family of four two adults and two kids

the free breakfast made up for it though

complimentary breakfast was not good. we didn’t go back

the bed was reasonably comfortable, and the small kitchen area was useful

little suite with a living room/kitchen area

the two bedroom apartment was spaciously equipped with a full bath and full kitchen.

we stayed in a room with a small kitchen and separate bathroom

we booked a room for 2 with shared bathroom but ended up with a whole 2 bedroom apartment with a kitchen and living room area, all very clean and brilliantly designed

pool, staff were excellent

also, i loved that the pool was available by appointment so that i could still enjoy a swim during these crazy times

if school kids - close to the ice skating brink - breakfast was pretty ordinary although nice

gym and pool we’re better than expected.

extra amenities like free wifi multiple tv channels,free gym and swimming pool for that low price i couldn't believe

the lobby was great. friendly staff. awesome fitness center.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

location is brilliant; there is gym & spa; several nice restos / bars in the hotel; the room is

quiet and relaxing , very nice gym

the gym is open only from 06:00-22:00 wish it was open 24/7

i had a problem with wifi

restaurants and room service i

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

i was surprised that with the amount of money i paid, and the high star rating, that there was no room service or even free breakfast

there was no courtesy bar which is pretty standard in most hotels

room service did not deliver towels requested

they don t have a room service every day, just every three days, i stay for four days and nobody clean my room on the

ance, italy), bar in the evening offers good food and drinks

@ restaurant very helpful at breakfast time, @ the bar very friendly when we need a drink to relax at the end of the day

just right for relaxing, heat worked consistently and quietly, shower was lovely, coffee in the bar was strong and tasty, staff we met were all friendly and

the late check out time and proximity to groceries/pharmacy/hospital/coffee was perfect for my family

very clean, friendly staff, free shuttle to/from cambridge

it has a lobby bar w/pool table, in room mini bar (with nuts) and a large lg tv

gym was boring, like all other

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

nice gym

good location good gym

laundry

due to the corona virus non of the amenities, restaurant, or bar was open

the gym and pool

ice machine on 2 floors not working. finally went to bar for ice.

have liked a book of info in room, telling hot to use the tv, pool, gym and bar hours, where to find ice, restaurants and take out too, close by

the bar was a little pricey.

the gym was well equipped

beds were comfortable and they were extremely accommodating for an early check in

wifi always loses connection

and we were given a voucher for $12 at their coffee bar in the morning, which was a surprise

i'm looking forward to enjoying the pool and spa at my next visit

beautiful hotel. staff excellent. only complaint bar wasn t open. breakfast was great

swimming pool and free wifi are good facilities which increase our entertainment

room nice closet quiet location great staff at front desk terrace gym bathroom nice size nice desk refrigerator was

and staff were nice, liked the cute little restaurant and bar off of the side of the lobby

very friendly staff, allowed early check in. breakfast with plenty of choices.

gym was adequate

my large studio with kitchen and sofa separate from beds

very friendly staff, allowed early check in. breakfast with plenty of choices.

the gym was very large and well equipped

there is a sushi bar downstairs though we didn't try it

needs were solved smoothly and effective, large clean room with great breakfast, valet parking, kids

breakfast was good

suite was very spacious and had a walk in closet, bar area, sitting area, bed room with doors opening to the sitting area

we didn't eat breakfast so can't comment on this.

spa facilities not great

breakfast was a little pricey

the pool and gym area. also the great restaurant zuma

place to stay in the middle of the city, the best japanies restaurant zuma on the fourth floor, pool, clean room, great stuff, but the most valuable thing it's the view, we stay on the 18th floor

two ladies at the breakfast are the best in terms of service and hospitality

i didn t use the hotel bar or restaurant but they were busy

the pool was awesome and that was the best temp in a hot tub i've felt in a long time

the hair in the shower, i ordered some pancakes via room service that were actually pretty disgusting

no room service or restaurant due to covid.

bar did not stay open as late as we would have liked

laundry service is good

the breakfast buffet was wonderful and the dining room staff were all so incredibly friendly!

i liked that the property had a gym and a pool.

we loved absolutely everything! the pool service food market just everything

allowed us early check in

also we used the spa services which were convenient

the spa facility and staff were terrific.

the spa was incredible!

the gym is super.

spa was busy with outside guests which didn’t give me the time to have massage sections

nice breakfast included located near most attractions clean friendly staff self parking

great full breakfast, good privacy and thick walls

breakfast was plentiful

breakfast is good and tasty

we also enjoyed the coffee and breakfast in the morning

the best part was that it was dog friendly, and there was no pet fee

i had to call the front desk to get the parents of the kids across the hall to make them stop screaming at 12:30 am

osed)

wifi worked

very clean and comfortable, staff was very accommodating with early check in and late check out

hotels are generally reliable to be clean and have a decent breakfast and a comfortable bed

this hotel offered a free breakfast w/a variety of hot/cold options

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

staff, delicious breakfast with lots to choose from, spotlessly clean throughout the hotel, very comfortable bed,

when i saw the restaurants were too loud and noisy, the front desk helped me place a room service order with ease

very nice pool (the spa was under refurbishment at the time of our stay) (+) the scent is so spa and refreshing

an item i ordered didn't come my room service so they took it off my bill

lovely linen, fire and lobby very welcoming, good options to eat /drink within hotel, room service was always prompt which makes a difference and made us more likely to order

room service was very quick and delicious

breakfast isn t the greatest for what it s worth, i had higher expectations but the eggs just

the kids in the hotel were very noisy and i do not think hotel management did anything about it

coffee shop had a great variety of breakfast and lunch items

for late check out went well

this was our second stay at this location and the staff and room service were excellent

the pet fee is quite modest compared to other hotels

from front desk, to the bar staff, and housekeeping

breakfast was fabulous! pool was clean and the grounds were beautiful!

was great, room was very clean and reception allowed a very early check in without charging any additional fees

we enjoyed the pool and the bar and the restaurant

gym is new and fairly large

paid wifi

to many extra fees. charging for wifi room was extremely musty.

staff kindly accommodated our request for early check in

a bit aged, can use a facelift why are all boston hotels so expensive? wifi not free

bathroom not cleaned before arrival. property offered a breakfast credit as compensation

good but not remarkable breakfast with excellent staff

we called the butler , which is really just your typical room service/concierge, and had to wait 50 minutes for anything to be delivered

ce, in 4 breakfasts)

breakfast, but i still prefer the european mix of buffet and a la carte menu

pet friendly with no pet fee

breakfast was great.

the airport shuttle took some time to pick us up and we had to wait for less than an hour

my kids were scared they would be shot at any moment and at one point i even checked maps to see where

comfy beds, spacious room, had everything we needed, free laundry was a bonus

kitchen in the room.

ice machine on our floor was not working and they were quick to grab us a bucket from the kitchen

breakfast was adequate and location was good center to everything

has a clean kitchen

the breakfast was good with a lot of options and plenty of seating

location to parking and t station, not to mention the great great bar and restaurant

good coffee and hot chocolate 24 hours, and the gym is pretty good

location was excellent, there is a nice trendy bar below ground level but outside

the wifi was rather weak.

room service

we also received a complimentary late check out

room service doesn t answer the phone 50% of the time

room service

lunch in the bar was great service and nice food

room service costs a tad on the high side for what it was, although to be expected in this level of

ominique) was very helpful m let us have early check in

during a recent stay we encountered hundreds of kids from a middle/high school volleyball tournament

kids 16 yo were not allowed to fitness room even with parents supervision

central location, top notch. early check in.

location, staff, gym

accommodated our early check in request and staff was very helpful

restaurant and bar down stairs

friendly staff, convenient bar restaurant on ground floor, rooms were clean, great value for money

early check in helpful reception

loved the dogs!! the bar downstairs was great too! location great!

perhaps adding a laundry service on site would make it better

they gave us a very early check in around 7am and we were very thankful for that after a long night travelling to reach

thank you to the staff member who helped me figure out where to do laundry nearby

gym was great, i walked to everything from the hotel

the gym is ok, but the treadmill was broken :( the room was available before 4pm and they were very

spacious, clean room with kitchen. plus laundry and small fitness room

the kitchen is a huge bonus

spacious, clean room with kitchen. plus laundry and small fitness room

if you're not interested in a swimming pool and fitness center but want a quiet, clean place to stay, this is it

the fitness room exists but was packed full of machines so there was hardly any room to work out or

swimming pool was small

w quality) with cold milk considering the coffee costs almost 15 usd

location was excellent overlooking the park and close to the spa and pool

great bar area with people in black tie and jeans

no coffee/tea available after 9am unless you want to sit in the restaurant or order room service

there is a small pool and gym which we did not use

gym facilities ok

would be nice to have bar / lounge or late night snacks.

pool was closed temporarily for service, so the teens were somewhat disappointed

breakfast included, comfortable beds, room was well maintained, nice big tv, excellent shower, gym and pool areas were great

i was disappointed in the room service food

easy checking in, very clean. restaurant and bar on property, and the room was very nice.

we also ate at the restaurant and drinks, games and dj at the bar and enjoyed conversation with a waitress

room service ok but not like sitting down at table

clean, room service is good, also flexible with early check in and check out, just be nice

i didnotget a chance to have breakfast

if you don’t have time for breakfast there’s a small kitchen in your suite that is fully equipped with everything you need to cook and store food

the laundry facilities were very useful

breakfast was great, but most of all the room was really comfortable

very clean, comfortable room with a nice kitchenette. i would be happy to stay here again!

great gym and lived the room decor

comfortable gym and great gym.

super location, great comfortable room. great tv. good room service

the bar in the lobby is extremely welcoming after a long days work

room service was great quick and a good

gym n breakfast rooms were great

breakfast was not great. missing bread and some other things.

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

great gym i loved it!

clean comfortable room. good breakfast . fast check-in and check-out

checking into the front desk was very easy also i requested an early check in and they didn’t hesitate to help me out

the breakfast was very good, the staff dining room, big and clean room, free parking, the gym.

that there was a 24 hour gym

we really enjoyed the bar and pool

gym - people kept coming in to take water from fridge, post work out there was none left

utilised and enjoyed the excellent gym facilities on the 6th floor and the all-day provision of the chilled water in the lobby was

decorated for the holidays and the bar closed early

no room service!! 1 restaurant open limited hours. expensive parking. no microwave in room.

booked a big corner room with a view over the city, travelling with two kids

cheers bar is a 10 walk across boston common park, lots of eating places to get to within 10 min walk,

also, at the bar they have a grilled cheese sandwich with some pesto sauce in it and that thing is absolutely

a crowded loud nightclub at night with lots of young rude kids (underage

it also came with a free rooftop bar drink ticket but there was no one else there and it's just a server stuffed in the corner with

the gym was excellent, with top end cardio machines, and the ability to do a strong hiit program with

rooms, having a sound machine, the gym was really lovely, appreciated the big windows and all the equipment provided- big reason i

they have a pool and a gym and our room had a nice view

gym was small

very friendly and helpful staff. nice room with microwave and refrigerator. coffee bar 24 hours!

service checking in was very poor also when i call to inquire about early check in, lady on the phone was rude

staff were friendly and accommodating for our early check in

great hotel. looking forward to the return of the mini bar when checking in at midnight.

ooking took a payment but hotel had another information); mini bar was empty; room service food has bad taste; this hotel is 100% doesn t cost this

ooking took a payment but hotel had another information); mini bar was empty; room service food has bad taste; this hotel is 100% doesn t cost this

only room service

during check in

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to clean in the morning

breakfast was mediocre but overall no complaints

room, we ended up getting one with a kitchenette which was a pleasant surprise

the kitchen was being remodeled and the breakfast was scarce

quiet, short walk to hospital, clean, also allowed us early check in. close to train station