hotel was advertised as pet friendly but didn't mention an extra $20 pet fee would be added to our bill for our 10lb

excessive pet fees, unreasonable and a money grab.

were very comfortable, our only complaint would be the pet fee

oh, one very odd thing - no butter at breakfast

the staff are wonderful to our kids and the rooms are very accommodating for our family

ceasar salad , huge and very tasty , the staff are all friendly a d seem happy - loved the pool and hot tub- great view from it , very clean

rooms were gross, out dated, wifi wouldn't work

room size and layoutpool

pool being heated and open

beds and pillows very comfy,staff friendly and efficient, quiet, clean,free wifi.

beautifully stocked kitchen for anyone who wants to do their own cooking while staying

very good supplies in the kitchen

stayed in a room in the back of the complex, so it only had natural light coming into the lounge/kitchen area

was a cute little apartment type stay - little kitchen, living/dining room with a separate bedroom and beautiful bathroom with a decent sized bath

our room had so many amenities including a washer and dryer, full kitchen with utensils and glassware to use, a nespresso, dining area and living area

the view, the room and the spa tub were amazing! my favorite hotel so far!

gymnasium is tiny with limited fitness apparatus - don't expect too much

no gym or pool but who needs that with ocean across the street

room is spacious and own kitchen 2 beds and 2 washrooms, with living room and patio

the kitchen in our room was well stocked, and all appliances worked seamlessly

full use of kitchen if needed

we had use of a full kitchen if

bed was comfortable, the space generous, a private bathroom with a shared living room and large kitchen

kitchen had everything to cook and the place made me feel very comfortable and at home

comfortable. cleanliness. well appointed kitchen.

there was old laundry from a past tenant hanging in the bathroom

great location. laundry facilities were helpful. lovely garden out back.

laundry

comfy rooms, outdoor pool. shuttle to and from airport.

shuttle service, excellent location near shops and restaurants, and an extremely helpful and

no airport shuttle, no slippers

for taking the sky train to the waterfront and for getting to the airport fairly quickly via the shuttle provided by the hotel

was a strike so the hotel shuttle wasn t running but we didn t know so stood outside airport for quite a while

gym and cleanliness

didn t have breakfast, but the airport shuttle was very handy

large room with fridge. good shuttle service

shuttle service and friendly staff

the price not included for breakfast

free airport shuttle and close to airport. good sized family room. pool open in march!

comfortable, clean and frequent shuttle to the airport.

no mini bar provisions and shop in hotel did not even have popular soft drinks like coca cola

pool is actually outdoor pool

- no shower gel which meant getting out of the shower when wet to get a bar of soap

we had amazing deal as well even with pet fees

such as a deposit and pet fee, even though i told them in my reservation that i was bringing a pet

staff was amazing, very friendly, accommodating, breakfast was great

elevator too slow, people walking in hallways wet from the pool

walmart and food shops laundry facilities, pool and complimentary breakfast

laundry breakfast staff shuttle

girls enjoyed the gym facility

sad the pool was closed. my kids were hoping to swim

early check in

they saw i had two kids with me and they ignored and couldn’t help

kitchenette was well equipped

laundry facilities, ice machine and microwave available

is it would be nice to have a microwave in the room however there is one available in the guest laundry room

no information in room describing motel features such as hot tub, laundry, tv channels and available vicinity restaurants

clean and close to airport with shuttle

pool was clean and fun for kids

no room service late at night.

a fantastic gym

sports bar on site, but kids weren't allowed in which was disappointing as they had some great food deals

indoor pool and tennis courts give it that resort feeling and the plush bath robes are a nice added luxury

restaurant & room service on site

the gym is lack of equipment

the gym equipment needs repairs

moxie s restaurant and bar being open late

my husband would have used the pool or gym if it had been open earlier in the morning

guest laundry was very convenient

no chef on site , no grill for fresh hot breakfast in the kitchen

nice staff, accomodating with request for late check out, good breakfast

good value for money, with an airport shuttle service, and on site gym room.

gym, restaurant and breakfast

modern and clean good parking laundry and gym were good very good breakfast

not too many restaurants close by. we did walk to the casino took about ten minutes.

gym available

airport, complimentary breakfast, 24/7 coffee and tea at the lobby, spacious and well equipped gym, well designed room, comfortable bed, helpful

love the daily breakfast, the gym and the available laundry machines

pet friendly and no pet fee

shuttle to and from the airport right on time

bed was comfortable, view was awesome and the gym was also nice

friendly and helpful staff. super comfortable room. food was fantastic. pool and spa were great.

the front desk staff had offered to offset my transport from the airport as shuttle no longer available

modern decor ud83eudd70 we enjoyed our stay - the bathroom is so nice ud83dudc4dud83cudffc my kids had fun swimming in the pool

also loved how easy it was to access the gym and rooftop pool and hot tub

helpful guy saved me a lot of money when i needed to get my laundry done

shuttle bus came within 15 minutes

pool, unique stylish bedrooms and proximity to sky train

didn't get a chance to check out the gym

they have a shuttle bus to and from the airport

the bar was very good and the coffee stall was

gym was very small and cramped

great stay , loved the gym at the top of the building

but the room is big and comfy, just across the street from the casino/pool/gym/restaurants

gorgeous pool area overlooking the fraser river

the hotel/resort was great, the casino was very nice, and the food at tramonto was delicious

there s a cool water slide, nice and clean fitness center, spa and work a night market that is walking distance from the hotel

there was a pool, hot tub, gym and nice facilities

kids loved watching planes and they werent loud at all

loved staying right in the airport as it made it easy for our early flight with the kids

loved staying right in the airport as it made it easy for our early flight with the kids

why they need to charge for wifi

the dinner and breakfast we ate in their restaurant were perfect

movies on demand, white spot on site, room service, every staff member had a smile and hello

no room service

they allowed us an early check in and the airport shuttle was excellent

the grill bar so handy food

clean close to the hotel nice bar attached free shuttle to the airport

not clean rooms and did not advise in advance of this or the closure of the pool

be getting a little dated, old wallpaper starting to peel off, rusty taps in bathroom was always room service garbage on floor in hall by the window, maybe a garbage bin there would help

wifi was very slow this time, although it was fine last time i stayed a couple of weeks ago

room service was incredible, the view was magnificent and the hotel itself was very modern and

is no room service, after the first day stay, there is no towels to use, no soap to take a bath and no

attached bar to the hotel has some weirdos after 10 so i would stray away from that bar at

the sky train behind the hotel runs late and starts early- and the bar downstairs is open relatively late so patrons can get loud

i did not like the look of the coffee shop which looked more like a bar so i did not go in.

was a bar downstairs and we were above it

staff, requested a late check out that was agreed to, train station very close, nice little pub/bar next door

views of the city in the room, cleanness, provided gym, pool, breakfast & parking, transportation (skytrain), mall is good too

rooms are clean but needed improvement like handheld shower, esp if you have kids and seniors

the staff, location, cleanliness, breakfast and pool

very central, staff was very efficient and helpful, hotel was very clean with swimming pool and gym

gym is small but i start my workout early, so, no problem at all

great breakfast, great room, clean. perfect for a business trip.

although booked connected rooms with kids, we were allocated into different wings (rooms for couples and rooms for >2 are in separated

staff, clean air-conditioned rooms, a swimming pool and a free breakfast

stole 180 from my kids for an error that their system

coin laundry was really appreciated and useful

kids were disappointed because they wait for long time with the hope they

not fun when you have kids

i recommend this hotel for families traveling with kids

very much enjoyed. kids lived.

the pool, hot tub, and gym were rather disappointing

we had a kitchen that was useable

the continental breakfast are great

rooms, pool

breakfast was good

room was excellent with kitchen area great fridge and dishwasher> i was there for a shopping trip with two granddaughters

the breakfast was delicious

there was quite a bit of food was the free breakfast

nice room,including breakfast. worth the price.

nice choices for breakfast, counter staff very helpful and friendly

location was good,really accessible,very close to sky train,i like it,,,the breakfast is good,,,

breakfast was great! bed was comfortable too! it was close to a coffee shop and a pub as well.

a pool would be nice

breakfast menu could be upgraded

kids running around. noises from upstairs.

the kids loved the waffles

we were visiting for a wedding and it was a great stay with my kids

swimming pool and jacuzzi very wonderful

in restaurant very friendly and attentive walking distance to shopping and other dining lovely pool and fitness

noisy, drunk people and kids screaming could hear through walls, woke up

whirl pool didn't have jets regardless of the hard work staff did trying to fix it

great having in-room laundry facilities and very close to shopping, groceries, liquor store,

spacious with kids,good location, laundry.

found the kitchen to be a little outdated

spacious with kids,good location, laundry.

of room in suites, kids loved it, it was like a full size one bedroom apartment with all the amenities

warm pool and hot tub were nice (though the hot tub didn't have jets)---it was nice for the kids to swim in the pool and enjoy that

comfortable bed, the pool and hot tub area, friendly staff, free coffee, continental breakfast, was given free stamps

not complaining but the pool area could use a few plants or something

pool and spa not working, no breakfast as advertised

pool was great for the kids and the price was the most reasonable i could find for a relatively last minute booking

room with a view. nice gym.

hotel for a good price, has everything we needed - comfy beds, quiet rooms, good breakfast, perfectly hot shower, starbucks on premises, close to

gentle wake up call from the night auditor so i made my early hospital tests and allowing me a late check out if i needed extra time to head home

not go to any of the restaurants with my kids

the breakfast was excellent

we ate at fixin bar and grill, food was excellent ,on the jan15 best burger and fries and chicken and fries

the pool was closed for renovation/winter which was not mentioned anywhere prior to booking and was

other negatives included dogs barking in the hotel (pets allowed), the pool was cold, often had debris in it and turned my hair green

little breakfast bar with some snacks and coffee and tea was very nice

they also had a swimming-pool and a hot tub

the pool hours could be open longer.

front desk helped with directions to the downtown, and on guest laundry usage

well equipped kitchen area with everything we needed for breakfast preparation

no pool

fitness centre is quite good staff are nice

with pet

great location, pet friendly and pet fee is okay

as for pet fee i think hotels should have a special room for hyper allergenic dogs

og ), was charged $25 for a pet fee that wasn't disclosed anywhere on the booking

wifi was easy to access with a strong signal

clean rooms with excellent room service provided

wifi didn t work for my daughter s switch

i loved the roof top hot tub and the open windows at the gym. the best hotel in van

room service was excellent as well

the hotel itself (building & room) to the service to the cleanliness to the food to the spa to the location (+) the spa treatments are pricey but good (+) great spa just not open sooner or later (+) spa facilities were nice

loved the 50 dollar parking pass and the non refundable 50 dollar pet fee

have been nice to have a small bar bridge rather than the bulky blue container

breakfast was great room clean beds relly comfortable, hotel location best this was really nice

excellent room service

service, clean room, excellent room service and jw spa staff

the breakfast was delicious, and happy hour in the bar was great

to aggressively intrude the room as i was half dressed just out of the shower prior to approved late check out time

to aggressively intrude the room as i was half dressed just out of the shower prior to approved late check out time

we didn't have breakfast, room service fees were too expensive for us.

noisy from bar at the corner street

rooftop bar closed for private event

room service is listed as being offered on booking

the bar had the great food too

in downtown, walking and quick driving distance to many places; room was good size; gym and jacuzzi available; breakfast was

very nice hotel and staff. roof top bar was a plus with good food and drinks!

i wished the kitchen had a few more essentials, the gym was too small and very bare bones, like that it was

the washing machine and drier. kitchen and utensils. great bed and pillows, very comfortable.

has washer and dryer and well equipped kitchen

there is no front desk, no concierge, and no room service but you do have a kitchenette and in room laundry machines

rooms are spacious and amazing with a kitchen and many utensils

able to google and know what buses to catch it was a beautiful stay had air conditioning and free wifi

did great; even let us park for day after checkout which was so helpful with kids

wish i had time to use the gym and

were able to walk to all the facilities we were visiting within minutes, theatre, restaurant and casino all within a few blocks of each other

also early check in was a nice surprise

great staff also allowed us to use the pool and hot tub before checking in.

24 hour business centre, gym and free self serve laundry, and snack machines

gym was okay. wish there was more variety.

pool was perfect for the kids to relax in after a long day

the heated pool was still a little cool for my liking but the spa was fabulous to relax in after a day of exploring

stayed for 7 nights in sandman downtown with my wife and 2 kids

were unhappy with the temperature of the swimming pool and hot tub

out to sid & front desk staff, who kept the pool open an extra 30-mins so the kids could have a late nite swim after we got back from our concert

eye rolling servers when they saw you walk in with kids

was very comfortable and quiet room service was great

the best room service ever--high quality.

kids love the pool and great staff

absolutely great with the kids

was wonderfully accommodating for an early check in

wish there was a gym