we missed the pool

it was supposed to be an upgrade but it was dark, outdated, and the kitchenette was barely functional

was very small with kitchenette near bed

laundry available on site. people are friendly.

front desk helped with directions to the downtown, and on guest laundry usage

we ended up eating in the casino

no pool for the kids, they were disappointed

loved the casino in the same building

the room was big,good breakfast, very helpful staff.

location

enjoyed the indoor pool and hot tub

the room itself was clean, modern and comfortable and the kitchenette provides the flexibility to make simple meals and/or warm up food

excellent complimentary breakfast

the gym is well-equipped and spacious

breakfast was good

gym facilities adequate for a great workout

incredible outdoor pools!

i needed early check in as i had to be somewhere else during the whole check in window of 4:00-11:00

parking, good location, restaurants nearby. room spacious and clean. pool simple, clean.

the pool and hot tub was not working due to the weather

roof top pool was a lovely accommodation for the kids as well

liked the location, the ease of walking everywhere, free parking, the gym and pool were fantastic and the breakfast had a really good assortment

rooms are clean but needed improvement like handheld shower, esp if you have kids and seniors

the staff, location, cleanliness, breakfast and pool

views of the city in the room, cleanness, provided gym, pool, breakfast & parking, transportation (skytrain), mall is good too

rooms were very clean, the breakfast was amazing

laundry room with everything available via vending machine

the full gym and pool is across the street, alternates male / female

no pool or gym

laundry machines available if needed

no free wifi also wanted a. bath not shower.

gym, location, room view. concierge excellent.

they charge for wifi, which is absurd for a hotel of this price

i loved the number of ev chargers.

overpriced, room service breakfast was good but no comfortable place to eat it in the room

loved the convenience of moxie's restaurant downstairs, great when you have hungry kids

were unhappy with the temperature of the swimming pool and hot tub

regular daily house keeping , there s also a do not disturb door sign facilities: 10/10 with gym and pool

and that the gym is closed on the weekends

gave us an upgrade, early check in and late checkout

loved the 50 dollar parking pass and the non refundable 50 dollar pet fee

breakfast was great room clean beds relly comfortable, hotel location best this was really nice

quibble is the the hotel bar is a public bar with a doorman & a dress code

ablusions were aesop and mini bar used had great local gin.

best location and a lovely spa as well

we re travelling with kids

we’re travelling with kids (8 & 9 years old), the hotel was located only 15 minutes walk to science world, the central

also early check in was a nice surprise

ybe worth updating their description as it says laundry + dry cleaning service

room service even supplied nightly chocolates; all the staff were very helpful

the gym has pelaton bikes

this as a lovely hotel in a great location. pool and gym were amazing. staff so helpful.

the heated pool was still a little cool for my liking but the spa was fabulous to relax in after a day of exploring

the pool was a big hit with the kids

washing machines and driers - had to stand guard over my laundry as another guest turned mine out before it was dry

refreshing change from droll hotel rooms with great kitchen and laundry facilities too.

has washer and dryer and well equipped kitchen

comfortable bed and quality kitchen facilities

the washing machine and drier. kitchen and utensils. great bed and pillows, very comfortable.

rooms are spacious and amazing with a kitchen and many utensils

kids loved the pool

we appreciated the little kitchen area, even though we didn t actually use it, other than for tea and coffee; it was well

shower, great value for money, we chose this because of kitchenette and plenty of space and guest laundry

and late check out

they allowed an early check in and even provided us an upgrade considering the size of the group

great food room service was great

we were complimentarily upgraded to a larger room with a sea view when i mentioned it was my kids’ first time to the ocean

location fantastic, room fantastic. pool and hot tub superb.

they have a clothes line in the bathroom so it helps with drying laundry

the gym was in the basement and shared access with cruise ship passengers.

the restaurant and gym were both excellent

stayed in a room with a kitchen, and it had everything i needed to prepare s surprise birthday dinner

amazing service. perfect location. relaxing pool area

room service menu is not very health conscious and needs options that are not made up of carbs in

just wish that the hotel had a lobby bar restaurant

staff were so helpful we were even able to use the pool for a shower before we flew out in the evening we were

location, food, outdoor pool, fabulous room with a view.

the pool & spa looked great but filled with kids the couple of times i went to swim.

the live entertainment in the bar was amazing

from the cruise terminal is excellent especially with early check in being available to

it was he perfect stay - including early check in and late check out

no grab bar in shower.

the restaurant and bar is really good if you like mediterranean and seafood

there is an exceptional gym that hotel guests can use which was also a great bonus

breakfast to french toasts and they are very accommodating if you want something simpler for your kids for instance

we got in earlier 10 am, the staff accommodated us - early check in

room was very clean and comfortable pool was absolutely nice and warm to swim in food from room service and restaurant was delicious

room service food was a little over priced.

didn't lessen our experience but i feel the pool and gym are under utilised

the wifi did not work very well in the room i was in.

we also had drinks in the on site sports bar which was

a long fligbt there was a sport bar to relax and grab a bite to eat

best location in vancouver. a fantastic restaurant and cocktail bar attached

site restaurant, sports bar and cold beer and wine store

the coffee shop and bar and the restaurant all offered great food and

prophecy bar had ridiculous prices on several drinks that were offered to us

i found the pool to be a little on the chilly side as well

the staff was all exceedingly polite, the food for breakfast and room service was exquisite, the spa services were decadent, and the architecture and decor of the

the spa was exceptional

the indoor heated pool was a huge bonus for the kids too

everything else was top notch including the lobby and bar area

very accommodating at restaurant for kids requests, also breakfast had a special kids rate.

my favourite part was the pool and the spa

also loved the pool as well as the huge gym

od, live music, pool, gym)

the room was clean, breakfast was delicious, and the staff were very friendly.

even to include the channel listings

the hotel also provides free bike rental for their guests and provide a small gym on the second floor if you have time for a workout

wifi excellent

the gym was clean and had quite a few machines to use which was wonderful for us

the location is very convenient, close to restaurants, shopping, bars, concert venues etc

the staff was very accommodating when i asked for an early check in

the bar with the complimentary drinks was a great shout and we stayed for food and cocktails

and exactly as advertised amazing kind and helpful staff great bar and restaurant on site very clean rooms great location quiet and relaxing will definitely

funky room design, great location, bar downstairs very nice. loved the free drink voucher

we enjoyed the swimming pool, gym, and sauna

were made aware of the pool closure beforehand and a treasure hunt was set up for the kids to in part make up for it

good location excellent laundry bottle of water

put into the corner for the meal we did have because we had 2 kids with us so it felt like they didn t want us there

are traveling with kids and you choose a hotel because it has pool and then they tell you that the heating is broken

the gym and pool area were great

gym

had a room ready at 9 am for early check in as requested

service i've seen in a hotel in ages, from reception to bar to concierge

attentive staff. good gym/pool. central location.

everyone was extra kind to my kids, even letting them feed treats to the dogs walking outside

our bed was super comfortable, bathrobes and slippers were provided for both us and the kids, and the location was very convenient

very small gym. too was too hot and impossible to regulate the heat

small gym, no parking, the valet was 45$ a day

beautiful place and bar was lovely

gym needs to be open 24 hours. we are all travellers on different time zones.

issues with the pumping and electrical problem, gym wasn't open on time like suppose to be, and the elevator was very inconvenience

fast wifi

also a decent gym

wifi kept dropping out and was slow at times.

met our expectations, having pets is more than ok with a reasonable pet fee

also enjoyed using the gym

adjacent room was real loud. kids screaming after 11 pm.

kids had great fun in the indoor swimming pool

adjacent room was real loud. kids screaming after 11 pm.

just want to highlight ceasars great welcome and generosity in allowing an early check in due to our very early arrival

the only comment i have is that the pool was murky.

room service breakfast was delivered on-time, well presented, and tasty

wifi was sometimes giving trouble on/off signal.

and also my kids enjoyed the pool

views, spa and pool

wonderful staff, great furnishings, great breakfast and drinks/ dinner at market by jean-georges

- top level service - room service - amenities

just a personal preference, i found the wellness centre has more of a gym setting than wellness setting

wifi was good, pool and gym were great

the gym exceeded my expectations, both in terms of size and the quality of the equipment

from the welcome bottle of wine, interconnecting room with the kids room, the evening turn down with lightly flavoured water treats, to the beautiful beds, top

not a negative but shame spa was being renovated as i would have liked to visit this

gym was spacious considering the hotel size

the restaurant attached, tableau, was lovely both dine-in & via room service

the complementary breakfast and dinner was yummy and filling

i decided to just stay in that room since i would have to pack and move with my kids

wifi was too low in reception area

i fortunately had a print out of my booking showing it was for 4(my kids husband and myself)

everything was excellent just the pool. kids were very loud

bar downstairs was great too, creative drinks, friendly staff

room service was very friendly and efficient and coffee etc. was great

wifi was horrible, it disconnected every 20 minutes.

location was excellent. it was very clean. good restaurants. nice pool and gym.

i don't recommend this hotel, particularly to the families travelling with kids, unless you weigh appearance higher than comfort and functionality

we only wanted to leave our luggage since we arrived early, but they actually gave us a free early check in

had phoned prior to request early check in, we were coming from the island and we had a concert that started at 4:30

time; ac gave out bad smell; tight parking; be mindful of the railings with wide gaps if you have kids

the family room: 2 beds of 140 cm width each is just too small for 4 persons with teenage kids

accommodating to late and early check in and out

great location, pet friendly and pet fee is okay

with pet

as for pet fee i think hotels should have a special room for hyper allergenic dogs

og ), was charged $25 for a pet fee that wasn't disclosed anywhere on the booking

wifi was easy to access with a strong signal

it said it had a pool on the rooftop but that wasn t the case

had a standard gym for hotel such as this, very small but equipment was well maintained

great views of false creek and granville island; comfortable and firm beds; excellent continental breakfast; and

good breakfast nice size rooms and we loved the rooftop bar also the availability of the hotel shuttle

the location was superb, close to everything and the free shuttle took us to all our destinations downtown

and helpful, room was fantastic and i was very appreciative that my room was ready for me for an early check in

gym was on the small side but adequate

views over english bay, clean, great bathroom and loved the pool, steam room and jacuzzi

husband and i loved the location, how clean our room is, the pool and gym were updated and very clean

big rooms, and comfy beds. spotlessly clean. pool, spa and sauna an added bonus. great location

remodeling is going great, big step up from before. good hotel gym

wifi was hit or miss

wifi speed

and pleasant surprise there is a heated pool on site

room size and the kitchen. give me early check in.

i love the pool as well

without shampoos and soaps for some reason when our room was made up, but nothing brief call to room service didn't fix

the option of adding breakfast to the room was a great option! location - incredible!

our kids loved the pools

really appreciate the flexibility of early check in and late check out with an welcoming attitude

very easy going about well behaved dogs, and no pet fee.

the room service, the location and the dog and kid friendly environment

the location can t be beat, so close to wonderful restaurants and bars, shopping and a wonderful neighborhood on the edge of stanley park

great food and room service

the wifi worked well

i was checking in the shuttle driver and security person was talking very loud

would love the white spot to be open a little later or offer a night menu for room service with appetizers maybe, for those travelling and arriving late who might be hungry

great staff, good bed, close to airport and has a shuttle. bar and restaurant nice.

didn t do room service unlike my previous hotel

the fitness centre was very limited with poor quality,

the wifi is so slow.

the shuttle is perfect

the gym equipment needs repairs

shuttle is a plus point!!

excellent restaurant and bar located attached to the hotel

kids loved the pool and waterslide bed was very comfortable extended parking restaurants on site

indoor pool and tennis courts give it that resort feeling and the plush bath robes are a nice added luxury

pool change room was so far away and the air conditioning was so high in the pool area that it was

the free wifi you promote hardly makes up for the lack of bellboy service

friendly staff - they were able to accommodate an early check in.

walking distance to river rock casino

love the daily breakfast, the gym and the available laundry machines

airport, complimentary breakfast, 24/7 coffee and tea at the lobby, spacious and well equipped gym, well designed room, comfortable bed, helpful

clean comfortable room. very nice breakfast. very helpful staff.

shuttle to airport greatly appreciated

room service only open until 10 pm on a friday night, parking had to pay for if the hotel owns the

ask for room facing away from quay, as the bar facing east-side of hotel have loud live music

the only thing i could say to make it better would be a pool and hot tub

the gym- a huge must for me was perfect

is no room service, after the first day stay, there is no towels to use, no soap to take a bath and no

wifi was intermitten.

food court at the casino was disappointing, to little to choice.

bar services in casino

the hotel/resort was great, the casino was very nice, and the food at tramonto was delicious

but the room is big and comfy, just across the street from the casino/pool/gym/restaurants

cleanliness, convenient location, late check out time.

the room is very clean. i enjoy the small snack bar in the lobby. good arrangement!

surprised it did not include free breakfast that was previously mentioned

laundry breakfast staff shuttle

room was okay, the only issue was the kids next to our room crying all night long, and we could hear it

for a family with 2 young kids this was great

they also have a free airport shuttle

enjoyed the quirky signs, having laundry and tea/coffee facilities in reception

location and cleanliness. laundry available.

he allowed a late check out, to accommodate my later flight the next day

staff, requested a late check out that was agreed to, train station very close, nice little pub/bar next door

the sky train behind the hotel runs late and starts early- and the bar downstairs is open relatively late so patrons can get loud

a bit too noisy in the wee hours from the bar downstairs.

we loved the food and our waitress at the met bar and grill

hotel - great staff and next to their bar with a beer garden

nice to have a free shuttle to yvr

convenient airport shuttle

complimentary shuttle quits at 9 so we missed it

the laundry room, very handy to be able to do a wash before heading back to the airport very close to

nice staff, accomodating with request for late check out, good breakfast