was a strike so the hotel shuttle wasn t running but we didn t know so stood outside airport for quite a while

the shuttle problem and the price was ridiculous

for shuttle to/from airport, despite ad for free shuttle

e to strike)

shuttle service, excellent location near shops and restaurants, and an extremely helpful and

loved the location of this hotel, free airport shuttle, location, comfy beds, friendly and helpful staff and amenities

no mini bar provisions and shop in hotel did not even have popular soft drinks like coca cola

luckily, the bartender kept the bar open for us

one bar staff at night who struggled and then was irritable when additional staff gave some support

booked it specifically because it had a pool

the pool wasnt usable

room was ready early, very clean, shuttle service was great, staff was friendly and helpful except for my one minor issue

didn t have breakfast, but the airport shuttle was very handy

enjoyed an excellent burger at the bar and chatted with the friendly barman resulting in a pleasant couple of hours

we tried to eat at the restaurant but it was booked, the pool was extremely noisy at 10pm with screaming kids and parking was severely

we had amazing deal as well even with pet fees

such as a deposit and pet fee, even though i told them in my reservation that i was bringing a pet

lot of nearby asian restaurants efficient staff coin laundry available, but only one one small indoor hot tub with swimming pool

excellent pool and gym

the pool and gym are clean and nice

pet friendly and no pet fee

great facilities, awesome rooms. comfortable. great pool and gym, nice restaurant.

room service menu was very limited after 10.30pm

breakfast cost too much

tv system outdated, no streaming services. gym a bit lackluster.

clean rooms, good staff and good gym and view

very clean and modern. great location right next to airport and free shuttle.

kids loved playing in the pool

great location and clean,shuttle bus

kids enjoyed the pool after long flight

proximity to the tram, casino & airport are convenient

liked the fun colors of the room, the cleanliness, the spa like bathroom, etc

one airport shuttle running in the evening so we had to stay in the shuttle (with 2 very tired kids) for a while when the shuttle u-turned to pick up more people when we were already halfway

zealy bed, heated floor bathroom, made up room daily, spacious room, heated roof top pool beside gym

i like the pool and the tv and the bed

the breakfast was one off the best if not the best in our 2 months travelling canada

there's nothing near the hotel for the kids

nice staff, accomodating with request for late check out, good breakfast

in our booking kitchen was mentioned, we couldn't find it in the room

was nice, front desk person offered us late check out because of our late arrival which was kind

laundry facilities, ice machine and microwave available

the laundry needs attention.

and kids wearing light clothing

early check in no problem ud83dude0a

the bed was really comfortable, room was really quiet and the shuttle to the sky train was great

(the hotel manager) went out of his way to arrange a shuttle ride for us to the river rock casino even though their shuttle only went to the airport

excellent shuttle service to and from the airport

that it was convenient and that it included breakfast. i also liked the gym.

laundry facilities located adjacent to the gym so you could workout or watch tv while doing laundry

shuttle to airport greatly appreciated

location comfort shuttle

pool change room was so far away and the air conditioning was so high in the pool area that it was

the gym in fitness centre is in poor condition.

love staying here for the pool, slide, food options and great parking for an over height truck

great pool that my kids really like it

nice work out room and laundry facilities were convenient

i planned to do laundry but washer/ dryer was out of service then internet was not working as expected

i love the free ev charging so i almost always choose this location.

polite and kind staff, great breakfast, and nice location to airport.

family with kids, they charge kid breakfast

shuttle, comfortable bed, quiet, adjacent restaurant excellent, pleasant responsive

was seated by the kitchen with a full view of it and directly in line for a draft from the door

room had everything in it little kitchen fridge tea coffee

good location, clean room, pool + gym

very clean and a comfortable room. it had a living room area and a kitchenette.

the hotel/resort was great, the casino was very nice, and the food at tramonto was delicious

the facility was very clean and staff friendly. my grand kids loved the pool.

tjesesk chair needs some tlc we couldn't order room service

restaurants and pool for kids

rooms are great. casino is wonderful.

laundry service

can order room service from the white spot restrurant on-site

the accommodated our early check in request no problem

my baby and i were picked up from the airport and was able to do an early check in

an extra wool blanket more bottled water wifi was very slow. i gave up on it.

convenient to catch early morning flight, kids had fun watching the planes

they allowed early check in

breakfast was great with plenty selection available.

they gave me early check-in and i enjoyed the fitness/spa amenities

kids loved watching planes and they werent loud at all

had our stay been longer we would have used the fantastic kitchen

beautifully stocked kitchen for anyone who wants to do their own cooking while staying

stayed in a room in the back of the complex, so it only had natural light coming into the lounge/kitchen area

very good supplies in the kitchen

our room had so many amenities including a washer and dryer, full kitchen with utensils and glassware to use, a nespresso, dining area and living area

wifi wasn t consistamt. kept dropping off. frustrating.

is via a separate turnoff from the highway, i found this confusing as the access into the parking lot uses a different turn off

no room service for food

also when i was looking out the window over the parking lot i could not help notice a huge garbage bin full of garbage not a pretty site

room size and layoutpool

with pet

og ), was charged $25 for a pet fee that wasn't disclosed anywhere on the booking

great location, pet friendly and pet fee is okay

as for pet fee i think hotels should have a special room for hyper allergenic dogs

we loved staying here and it was perfect for our kids

excellent location. pool. gym. parking. great spot.

view from the window, breakfast, location, soundproofing, outdoor pool

comfortable beds, even had a swimming pool

liked the location, the ease of walking everywhere, free parking, the gym and pool were fantastic and the breakfast had a really good assortment

the staff, location, cleanliness, breakfast and pool

the buffett breakfast and pool made things so easy for travel with the whole family

woman working the coffee bar was very friendly, knowledgeable about the area, and helpful

our kids very much enjoyed the quality of the tv’s and the outdoor hot tubs

going restaurant and bar facility

my kids didn’t eat the sausages which looked uncooked at the end of the microwaving and we had to

to aggressively intrude the room as i was half dressed just out of the shower prior to approved late check out time

we ordered room service - after waiting for 40 minutes, we called again, and they brought our order

ere and how to access it etc)

near metro, breakfast included, early check in, friendly and helpful. wifi works.

lpful for us foreigners) and to describe that there was a gym

good breakfast in the lounge next day

i really liked the breakfast area and that choices that were presented.

the kids loved the swimming pool it's open until 11pmud83dude0a

very nice hotel. everything was awesome. great gym, nice pool and staff were very helpful

the room itself was clean, modern and comfortable and the kitchenette provides the flexibility to make simple meals and/or warm up food

in downtown, walking and quick driving distance to many places; room was good size; gym and jacuzzi available; breakfast was

it s also about a 17 min walk to the free shuttle bus to capilano park which was so beautiful to visit

location, a bit pricey but super nice staff and room service, rooms are cleaned ever day

we were with our 2 young daughters, so we just wanted to quickly experience the bar and go back to our room

excellent customer service. great breakfast. 24/7 gym.

loved the 50 dollar parking pass and the non refundable 50 dollar pet fee

tho is new but very shabby bar lounge

however the worst part is the bar that all afternoon and evening was blaring out base heavy music which even on 11th floor was

xed up a room service order), didn't have a mini bar.

quibble is the the hotel bar is a public bar with a doorman & a dress code

of parking and having to pay for wifi

clean rooms with excellent room service provided

the ambiance, location, newness, view from the upper floors and gym. they are all great !

down side was no room service or breakfast till 7am, being early birds this is quite late for

with not enough signage to say what was hotel parking, and who seriously still charges for wifi

amazing we were up on the 10th floor been lower previously but both times views were awesome my kids went nuts they

we stayed here after our cruise and the staff were helpful with all our luggage and getting us an early check in and late check out on our flight day

arrived early and they accommodated early check in without hesitation, the suite size was perfect for 5

wifi was great

beds in one room and pullout sofa bed in the living room, it was perfect for 2 adults, 3 small kids

has washer and dryer and well equipped kitchen

rooms are spacious and amazing with a kitchen and many utensils

comfortable bed and quality kitchen facilities

there is no front desk, no concierge, and no room service but you do have a kitchenette and in room laundry machines

refreshing change from droll hotel rooms with great kitchen and laundry facilities too.

pool was perfect for the kids to relax in after a long day

the rooms were beautiful and clean and we loved the sauna and pool space

sauna, gym, and hot tub were just perfect

the pool was a big hit with the kids

gave us plenty of space, and having the pool on the same floor made it so easy (and fun) for the kids

eakfast or room service for example)

very comfortable bed. the quality of the food in restaurant adjacent/room service was excellent.

the gym and hot tub sauna looked nice and clean and new i would come back to use it next time

room service from frankie's italian restaurant at lobby level was quick and amazingly delicious!

in the morning of check in and asked the man at the desk if they could accommodate me with an early check in

how close it was and had a bar near by

bar attached to the hotel didn't open until 4pm which was a shame

location and loved the complementary drinks at the bar and that they provide things upon request like toothpaste, combs, etc if you forgot them

funky room design, great location, bar downstairs very nice. loved the free drink voucher

the bar with the complimentary drinks was a great shout and we stayed for food and cocktails

location, close to costco, roger's arena, the para casino, 6 blocks from skytrain to airport and granville street

pool for the kids

room service forgot our order but gave us our meal free which made up for the late dinner, not an

absolutely great with the kids

we had a large room , the kids had twin beds in another and there was a large living room with tv's in all rooms

bar downstairs and upstairs were both great with all staff being very accommodating and lovely, as

our son, who is a person with disability, enjoyed the swimming pool and a gym, all of us enjoyed our stay at sandman hotel because of its perfect location in downtown

restaurant on the 2nd floor and a bar on the ground floor value for money 9/10: great location wifi 9/10 :

gym is a little weird.

wish the gym and pool was open, but it needed renovations and i had to go find a public gym which took me

flexibility for late check out

site restaurant, sports bar and cold beer and wine store

were going to the early 1pm canucks game and had requested early check in if possible

we also had drinks in the on site sports bar which was

great little wine bar for meeting up with our local friends before a night out

had phoned prior to request early check in, we were coming from the island and we had a concert that started at 4:30

we only wanted to leave our luggage since we arrived early, but they actually gave us a free early check in

time; ac gave out bad smell; tight parking; be mindful of the railings with wide gaps if you have kids

accommodating to late and early check in and out

00 early check in fee that they could not provide

really nice breakfast and good location

booked the family suite for 4 people and the booking rate indicated that breakfast was included but we only got breakfast included for two of us and had to pay for the

did not mention about internet/wifi charge at the front desk!!

short options at the 25th floor lounge. old machines at the gym.

kids husband and myself)

unfortunately the pool wasn t available at this time.

located, pool water is warm :) many restaurants on the street, close to everything

gym is still close :

like an apartment with full kitchen, 1 bedroom, plus pullout couch

laundry machine didn't work

the room is very spacious & has a kitchen that is very functional

kids had a blast in the pool. rooms were great. staff super friendly

the outdoor hot tub/pool and great 24 hr gym

nice sitting area to relax and fully equipped kitchen if you want to cook up something after a visit to granville island

room service food and breakfast is just passable.

very small gym. too was too hot and impossible to regulate the heat

staff member was kind and helpful, the room service was spectacular, and i will highly likely be back

the gym equipment was quite limited, which was disappointing

everyone was extra kind to my kids, even letting them feed treats to the dogs walking outside

beautiful place and bar was lovely

rooms were clean, kids loved the heated pool. buffet breakfast was delicious

once we checked in we found out it was closed which was disappointing for the kids and i

coin laundry was really appreciated and useful

we really enjoyed the pool area although small it was sun all day and the pool a

only complaint was that the pool ended up being closed and that was the main reason i chose that particular hotel

hotel was kind to accommodate my early check in

no room service

great location, comfy room and bed, pool and spa for use downstairs, early check in possible.

we also used the laundry service which was incredibly efficient and loved that they left it hung up and wrapped in

the kids still loved it but it lets the hotel down

a, fitness centre, swimming pool)

delicious breakfast, awesome cocktails and great location

room service is terrific, same day laundry service is excellent, concierge has great restaurant

from the valet, concierge, the bar staff to the room service , every single person was genuinely kind and professional

large luxury feel to the room and amazing spa with great massage treatment and pool

and the spa was great also

unfortunately, the spa was closed for renovation

gym was amazing, staff was great, overall 5 stars

put into the corner for the meal we did have because we had 2 kids with us so it felt like they didn’t want us there

arrived early from a long flight from ireland staff accommodated an early check in which we were so

well kept, excellent selection of art, excellent and non-crowded pool and gym

gym is a bit small.

with charge for wifi

room service was very poor, if we didnot ask nobody come to clean the room

i think i was charged for the wifi. not free.

staff was very polite and accommodating and allowed us early check in on arrival, and let us utilize the baggage storage on checkout day

hotel has incredible amenities, including a sauna, pool, gym and hot tub

the double beds are too narrow for a couple to sleep in or for two small kids.

room, staff and location was excellent! pool and hot tub were great for the family!

room had 2 double beds which were a bit small for 2 adults and 2 kids.

just a personal preference, i found the wellness centre has more of a gym setting than wellness setting

we had a late flight and were given a complimentary late check out

used the chi spa as well during our stay which was unreal

gym is very good

coffee machine, gym, motorized curtains, toiletries, great towels, fast elevators, location

great bar and

gym not open on weekend

ev charger for

lovely hotel, comfortable rooms, great coffee, outstanding new gym.

hydra bar is really lovely

the most impressive thing was the staff being so accommodating re an early check in and late check out

the kids really enjoyed swimming after fun days exploring

comfy, clean, kind staff, great pool and fitness room, it checks all the boxes and more

thank you for the early check in

very central (but still not walkable if you plan to visit a few spots all in one day and/or have kids)

room service was very friendly and efficient and coffee etc. was great

my partner and i loved the gym

wifi kept disconnecting and i would have to reconnect

wifi was intermittent but i didn t mention it as we weren t in the room much

so accommodating, charged our tesla, got additional items for our puppies, delicious and fast room service

room service is excellent and comes from tableau bistro

be nice if the restaurant hours could be extended a bit more especially for guests who may desire room service for their meals outside regular hours

i would also mention that there is no mention of the spa on the website and having to go back and forth with reception/concierge about appointments,

no spa despite claim. small room and relatively expensive. no other facilities

the gym was one of the best i've every come across in a hotel