breakfast was also good

breakfast could offer more variety

could’ve done better with the breakfast

breakfast could have done with a couple more healthy options, but it was more than adequate.

room is very clean, free cookies and coffee in the lobby. pool is clean too

a bit too much smell of the pool and sink outside of washroom.

clean, every room have kitchen facilities specially the dressing table area with good light , mirror and

we were 2 parents and 3 kids

hospitality from the front office staff, the pool was perfect for the kids, great location close to the mall and restaurants, and you cant beat the price

great value for money, kids loved pool, front desk staff was amazing

breakfast was crowded and did not really get food as groups sat down and stayed a long while

breakfast area was a little small but there was a good variety of food

the breakfast was delicious

breakfast room when it wasn’t over crowded with kids

must have been some sort of tournament going on, the hotel was full of all have young kids running up-and-down the halls at all hours throwing ice at each other from the ice machine

nice location and a lot of good restaurants nearby. well equipped gym. nice and modern rooms.

gym was lovey and rooms were very clean

gym cable tower is out of order and needs to be maintained quickly

excellent continental breakfast!

ac was not working in the gym it was really hot

staff didn't aware us that the laundry and the kitchen would not be available must of the days of our stay

laundry facility was not friendly for the guest stay short days

on site laundry. tv in each bedroom. front desk attendant was exceptional!

laundry facilities were good as well

the price it was fantastic and 100% would stay again, there is a large games room, a kitchen and laundry room guests can use

easy parking. convenient to tim hortons & sobey s supermarket. room temperature was good

large fridge with freezer, kitchenette well equipped

no breakfast

clean, qu, room was huge, comfy beds, nice breakfast

there was no water in the room with fours kids and the room was not clean

nice quiet location. spacious rooms. super helpful staff. decent spa and pool

just a suggestion to maybe fix the ladder at the pool

we have 3 kids (6, 4 and 2 yo) and they all had a blast

breakfast choices could have been better.

large room, clean, with all amenities (small pool & gym), tv, wifi, air conditioning, fridge

the price....l thought it was a bit expensive especially since the pool and gym were closed

breakfast was exceptionally well prepared and very tasty.

pool and gym out of order door lock worked poorly hotel starting to look run down

to call front deck multiple times because kids from other floors were running up and down our halls banging and kicking doors and taking the

facility was old gym equipment didn’t work well and very small, no pool, breakfast area was very small to accommodate guest

the cleanliness and the laundry room door was open with all the dirty laundry

coffee was hot at the breakfast, made my day

kids running and yelling in hallways till midnight

i travel all over canada with my dog and used to paying $0-$25/night as a pet fee

pool looks nice

the breakfast had variety and the pool, although small, was warm and cozy

good to have a gym, swimming pool and business centre

this hotel was the lowest priced yet had swimming pool, gym with towels and water and very comfortable room

he was equally amazing in re: to adding a pet fee on to our room as we were able to pick up my daughters puppy two days early

didn't partake in breakfast, but the service at the bar was impeccable, and the entertainment amenities were more than i thought there'd be

the employees were kind. the atmosphere was inviting and my kids loved the pool.

hallways were dirty, kids playing in hallway

kids loved the pool it was clean and water was

no quick breakfast option; $75 pet fee; a policy that

the pet fee, the incidental deposit fee and i never received a folio

was traveling with my pet. minimal pet fee and everything was great.

only thing i didn t like was there is no continental breakfast included

surroundings were comfortable breakfast in the am was

parking was an issue, it was free but after dinner was hard to find parking close to the hotel.

clean, the staff are very friendly and accommodating, in a great location to many areas and the room service food is very good

the gym centre was amazing. the room was just ok, nothing special

outdoor pool facilities and they are not up to the sheraton brand though the staff at the pool bar are friendly accommodating and hard working as they have to run a mile to get your food

the marble floors were very nice. free wifi that didn't require password.

staff was extremely nice and the breakfast was really great. definitely worth the purchase.

the pool area is well maintained and clean

gym

coffee and cookies, pool and hot tub was nice too, nice bar downstairs all around great hotel for the

enjoyed the pool and gym during our stay

nothing; a very average hotel and a subpar experience. undisclosed pet fee; awful breakfast.

pool was great

was just sad that the spa was closed, would have been great to use while the kids played in the pool

pools was very cleans, kids loved it

amenities included: free parking, free wifi, breakfast included, pool and hot tub area was clean

it was fun to see about 15 girls joyfully using the pool while i watched momentarily with their mothers

kept taking out my clothes from laundry machine it took over 3 hours and 15

pool and fitness facilities were descent. room was fairly quiet. great restaurant!

the pool is large et hot, kids like it

nice place, comfortable beds, good parking

room, great staff, complimentary breakfast(not many options but at least you don’t have to worry about it)

breakfast can be a bit better with options

breakfast needs to be improved

the breakfast was simple but we weren’t expecting anything so that’s a bonus

no elevators and limited breakfast.

no mini bar no room service after midnight

it has the potential to have like a rooftop pool or patio

we also made use of the large and well equipped gym

the pool was beautiful and resort-like, with swim streams and lounge chairs, and the gym exceeds

no mini bar no room service after midnight

breakfast was very convenient

was worried we would hear the noise of all the kids staying for tournaments, but it was quiet

complimentary breakfast was not the best

the pool was a good design and my kids loved it

everything else was top notch, pool, breakfast, gym, room... great money for value

the breakfast was very good with warm dishes a d a variety of fruit. the kitchen was a plus.

great breakfast & laundry service.

large and comfortable shower, kitchen equipped with refrigerator + dishwasher and large microwave

not enough space and chairs, tables for breakfast sometimes

breakfast needs more fruit and change up of the main course would be great

very nice outside sitting area and nice large gym with lots of equipment

got really fed up and told her to cancel it and refund the money to the card even though i had my kids with me and we were driving to the hotel over 4 hrs

location 10/10 customer service 10/10 breakfast 10/10

suite with kitchen was absolutely wonderful

the pool was to small

was not sound proof could hear the elevator dinging, kids running up and down halls, doors slamming and neighbours talking like they were in my room

breakfast was well presented, delicious, and flowed greatly everyday.

the kids had fun in the pool

free breakfast, coffee, tea and sparkling water machine, ice machine, pool and gym.

loved how clean the hotel was and the breakfast

snd complicated and very poorly labelled and explained and it was not a good situation with kids after a long drive

-front desk seemed a bit overwhelmed by the hockey tournament and the 50 + kids around so i understand but other guests shouldn't have to take a hit

no room service. and real coffee /teacup not cardboard

the facilities were old, some gym equipment not working, housekeeping not consistent

gym and sauna were kind of in a sketchy part of the hotel

included breakfast in the morning was very good with a reasonable selection of items

value of downtown hotel. there is affordable laundry room 24/7 by the pool

the pool wasn’t openud83dude02

no gym on site, but room was decent despite some unfinished maintenance in bathroom (drywall patching)

it said there was patio and kitchenette

proximity to the airport and the casino. airport shuttle.

the pool wasn t open as it s still under construction. that about it .

to clean room a few times better early and late check out rates need to accommodate guests who have international schedules and need flexible

parking is free as a hotel guest

restaurants were in the same area as the casinos so under aged children couldn t be with you to go to the restaurants

on-site restaurant was ok. pet fee was very low($15/stay).

for only a cube charger from the store in the lobby i paid by debt and she said the wifi is down so its not working but didnt even print the receipt out for me to see

had room service for breakfast and i'm sorry, it was awful

change room and some of the indoor pool area could use an update,but nothing that took away from the experience

the indoor pool

everything was excellent, but one of the tvs in the kids room was not connected so they couldn't watch their favourite shows

when needed extra pillows, blankets they came immediately breakfast was excellent and the kitchen/dining room staff were extremely patient and friendly and

its nice that they had a pool and gym in the building. as well as laundry machines.

hot tub and pool

the scenery from the room was good (a golf course)

wifi was really spotty and it was difficult to do my homework and as well my microwave stopped

free shuttle to airport, trains to downtown area accessible at the airport

are only two chairs by the pool

the shuttle service to the airport was on time and efficient

to spa was locked

if you can show the cost of breakfast on booking

didn t have breakfast there but did get a glass of juice and it looked ok

breakfast was not the best. few options available. parking is very expensive.

to pay extra for parking as well as breakfast when booking i was told breakfast was included for both

no free parking within the property and quite pricey daily rate without breakfast

staff ms cavel is awesome she remembered my kids from last year and that made them feel welcomed and special

negative is that there is no dishware and not a single item of cutlery in the suite, which is a kitchenette

the breakfast!

spacious room, clean & friendly staff. airport shuttle an added bonus

free breakfast was great as well as room service

location. shuttle service. free wifi. comfortable beds and pillows.

modern, comfortable, parking available, wifi stayed connected, good black curtains, good shampoo/soap sizes, had liquid hand soap instead

all aspects were great. room service for breakfast was top notch

kids and family had a very good time and enjoyed the food and service from the restaurant

not fun after a 9 hour flight with kids

room was comfortable and bar was great

of hotel, staff are professional and welcoming, location was great, regular airport shuttle service, food was good, great value for money

the location, pool, spa and staff

also enjoyed the fact that windows faced golf course, so very quiet

no spa. gym is small and swimming pool is small.

truffles delivered - complimentary bar staff and restaurant amazing and valet parking is great as well

only disappointment was pool closed due to covid at no ones fault.

bed very comfy. bar tender was so sweet, professional and friendly as was the concierge

room service: friendly person delivering

secondly i ordered room service

breakfast wasn’t included .. there was not a big selection to choose from.

they raise the service bar extremely high every staff member i dealt with was professional, capable, and

the rooms are beautifully designed and spacious

my heart belongs to the outdoor sun deck near the swimming pool

the pool and spa facilities